1. Pup Rider

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    Services - Pup Rider

    Pet transportation

    Pet boarding

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    Camp Run-A-Mutt

    Camp Run-A-Mutt

    4.7
    (478 reviews)

    Their whole staff is great at working with my dogs for daily kennel and long term boarding.read more

    Are they under new ownership? What has changed?…read more We've used Camp Run-A-Mutt several times over the years for overnight boarding and have always had a great experience, which is why this recent stay was so surprising. When making the reservation, I noticed that a few of my dog's vaccinations would expire during his stay. We took care of getting them updated weeks in advance and made sure the vaccination certificates were sent to Camp Run-A-Mutt. I even confirmed with a staff member at the front desk that they had received everything and that my dog was all set for his stay. A few days before our trip, I received a call saying my dog was missing vaccinations. I asked which ones, and of course they were the very vaccinations we had already updated and submitted. I explained that they had the records, the employee put me on hold, then came back and confirmed everything was in order and said they'd see him on Thursday. Then things got even more frustrating. On Thursday, as I was landing in another state for my vacation, my daughter--who was dropping my dog off before catching her own flight--called me in a panic. She was being told they couldn't accept him because his rabies vaccine wasn't up to date. I immediately called the facility and explained that we had already confirmed his records twice. The employee put me on hold, checked the records, and sure enough, they had his current rabies certificate the entire time. They admitted everything was up to date and accepted him. A few days later, while we were still out of state, I received another call saying my dog was being quarantined and separated from the other dogs because his vaccinations supposedly weren't current. At this point, this was the third time in less than a week that the exact same issue had come up. I again explained that his vaccinations were current and that their staff had already confirmed this multiple times. The employee put me on hold and never came back to the phone. Thankfully, my daughter was only a few hours away and was able to rush over and pick him up. When I called to pay for his stay over the phone and let them know he was being picked up, I was initially told they couldn't accept payment over the phone. That was confusing because I've paid over the phone for previous stays without any issue. When I asked if it was a new policy, the employee admitted it wasn't--they just didn't know how to process a phone payment. They had to get someone else to help before I was finally able to pay. I'm honestly not sure what's changed, but the organization and communication were completely different from the excellent service we've received in the past. The repeated confusion over vaccination records--which they already had on file and repeatedly confirmed--caused unnecessary stress while my family was traveling out of state and ultimately resulted in our dog being removed from daycare and picked up early. We've always been happy with Camp Run-A-Mutt, which is why this experience was so disappointing. I hope this was just an isolated breakdown in communication, but based on our recent experience, I no longer feel confident leaving my dog there.

    Pup Rider - pettransport - Updated July 2026

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