I've been using Puppy Loft since my 4 year old Golden was a puppy. I've always had great experiences with Nelson and his professional staff. I HIGHLY recommend using Puppy Loft! Mark H read more

Our dog contracted kennel cough and got a bald patch on his back after we boarded him over 4th of July weekend. As shown in the videos, which were taken within a couple of hours of us picking him up, something is clearly wrong with our dog coughing his lungs out but nobody noticed. There's also a bald patch of skin on his back. When we contacted Puppy Loft about these symptoms- they first said it was because our dog barked a lot and played hard with other dogs, and then said he must have gotten sick that day. I understand that as pet owners group boarding always involves risks of our dogs getting sick, and while the Puppy Loft team are nice people, how they handled it - negligence, refusing to accept any responsibility and brushing things off - was really disappointing. read more

Puppy Loft - Pet Boarding Near Me - New York, New York

Puppy loft is incredible. Our pooch was so tired at the end of the day from playing with all the other pups. They also have really great cameras that allow you to keep an eye on your pooch (if you are an overprotective mama like me). Will be going back!! read more

We absolutely love Nelson and everyone who works at The Puppy Loft. My husband and I have constantly changing schedules because of our careers and they make it so easy for us to drop our dog off and know that she's well taken care of and having fun with her friends. When we get her home, she's exhausted and ready for a nap after a day of fun. Also, it's fun to check in on her on their webcams. Couldn't survive without The Puppy Loft! read more

Puppy Loft - Pet Boarding Near Me - New York, New York

My dog runs to doggy daycare at Puppy Loft every day. She loves it! The staff is so friendly & give the dogs a lot of attention.

The absolute best place to bring your pup! Our sweet Jovi adores coming here every day while my boyfriend & I are at work. Nelson & the staff members take such good care of Jovi & we always know he's in great hands! You can tell everyone there loves the dogs and enjoys being there. Couldn't survive without Puppy Loft!! read more

Great place to board in NYC We boarded our pup here for a few days while visiting NYC. The puppy loft took great care of him, was very responsive and sent us regular updates/photos (plus they have a live webcam). Next time we are in NYC, we will definitely be using Puppy Loft. read more

Beside being sent wrong promotions for offers to dog sitting my pup. I've always had an okay experience with everyone at puppy loft. Leaving my pitbull, Bandit, on the weekends for a quick getaway. Only quick, because I could never be too long away without missing him. read more

Nice place to leave you dog for short or long periods. I left my dog for 10 days and she had an amazing experience. Staff is great, and the spaces are clean and welcoming. I will recommend it to everyone that needs a nice place to take care of their dog. read more

We were loyal clients for over six years, but after a recent grooming appointment that was less than satisfactory, we will not be returning. Like many others who have left their reviews about Puppy Loft, I have to agree that the manager, Lori is partly why we didn't feel like valued clients. After I brought my dog home from the grooming appointment, I noticed the areas above her eyes were red and she kept rubbing them. In addition, the haircut was completely uneven and choppy. This wasn't the first time she came back uneven, but we usually just let it grow in and shape it up ourselves. I wrote a letter to the owner of Puppy Loft, explaining everything and included photos of my dog's eyes and the haircut for documentation. Lori responded 4 days later. She informed me that "Some dogs are more anxious or agitated than others and tend to move a lot during grooming, which makes more difficult to reach even lines in some occasions." I guess that explains the uneven haircut? She also told me she spoke with the groomer who has been taking care of my dog over the years, his report that day, "just the usual that she moves quite a lot and had a few hair mats." So that explains why she came back with her eyes red and patchy? Lori, I know how dogs behave under stressful situations I have two of them. I was inquiring as to why I sent my dog to get groomed at your business and she came back looking like she tried to cut her own bangs. The runaround I got of how the grooming process works and an explanation of pre existing skin conditions/allergies basically conveyed to me that Puppy Loft takes no responsibility. In the end I was offered 40% off my next grooming appointment. What good is that going to do me if I'm never going back! read more

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Nelson and the crew are absolutely amazing every time I am in New York I bring my two pups Lucky and Ace for daycare and boarding, they are very well taken care of get lots of love and they always look forward of going there. Its a amazing spot for you pup in N.Y.C. read more

Benito races down the street when he knows we are heading toward the Puppy Loft. We haven't been going for very long, but the staff knows Benito's name when we walk in. We give it 4 paws! read more

My dog Conor absolutely loves coming to Puppy Loft and Nelson and the team are all so kind and caring for the pups. I love being able to watch the nanny cam and see Conor (sometimes) playing with other dogs- he's not super social with other ones usually. read more

Puppy Loft is amazing. We've been sending our dog Alou there for over 7 years. The staff is amazingly attentive and caring. Example, when it's snowing or raining hard, Jason carries Alou under his jacket. They're also amazingly accommodating. One of the best benefits is that they have a close relationship with West Chelsea Vet Hospital across the street. Recently, we didn't notice that Alou had a red eye when he went to day care. Puppy Loft called us to let us know, then brought him to the Vet and back, and called us to let us know what the Dr. said. They truly, truly care. Also, I'd be remiss if I didn't call out Lori and Jonathan for incredible service, attentiveness, and care. Alou loves it here, along with lots of dogs in our building. Any dog is in good hands here. read more

Puppy Loft is awesome! Nelson and the whole team are so caring and attentive to my dog's needs and to mine. They always greet my dog with excitement and love; she's so happy to go there to see her friends, both human and furry. They go the extra mile with drop-offs and pick-ups, making my day and my last-minute change of plans so much easier. When I had to leave town unexpectedly for a family crisis on New Year's Eve, they took my dog for the holiday without question, even though they were closed. Jonathan snaps and sends me professional quality pictures of my dog, one of which I have framed. All around a quality doggy day care operation. I couldn't be happier. read more

Puppy Loft is great! Excellent staff. Very knowledgeable, reliable, and communicative. It's clear they love animals and are all about the dogs. Our dog goes to daycare M-F and regularly gets bathed & groomed. We get pictures of our pup during the day and they have been very flexible around home drop-offs, late picks when life comes up. Definitely willing to go the extra mile. read more

The entire staff at Puppy Loft are thoroughly in love with dogs. They are amazing with my blind dachshund. They address his special needs and are very friendly. I recommend them for your little puppers. read more

Great staff, and my little pup is always well taken care of. My puppy is always super tired when he gets home, and he sleeps for the rest of the evening -- always a gift when I need a break from the day as well. read more

We love The Puppy Loft!!!!!!!!! Nelson is the best and the team takes great care of our puppy. Highly recommend for day care!! We love watching the camera to see what the dogs are up to and we fully trust Nelson and team :) your pup will love it!! read more

Writing another review to rave AGAIN about how wonderful this place is! Our Golden goes a couple times a week and legit runs here she loves it so much. We were out of town for my son's baptism and she was sick at her sitter's so they coordinated keeping her overnight with the vet. They go the extra mile and are incredible, they're like family to us. THANK YOU GUYS! read more

My dog adores Puppy Loft! He's always excited to arrive, and, when I come pick him up, it's clear he's enjoyed himself all day. Nelson and all the staff care about their charges--it's clear that the dogs love them. Sending my little guy to daycare at Puppy Loft gives me peace of mind while I'm at work. read more

THE WORST!!!!!! Would give this place zero stars if I could. I talked to them for ten minutes about my dog's haircut and the length it was going to be and they said they were only going to trim her and that if that if anything was going to be different they would call me before they cut her. Well they didn't call and instead they completely shaved her!!! Which is exactly what I specifically said not to do no matter what. When I picked her up they didn't even seem to care or explain. Basically the groomer was just lazy and didn't feel like taking the time to cut her hair. Will never be coming back here. Stay away!!!!!!!!! read more

The Puppy Loft has to be the best doggy day care in Manhattan! I drive into the city from Easton PA for business and I count on the Puppy Loft to provide excellent care during the busy days I love watching my girl play on camera during the day when I get a break to "check in". She loves it there and I love the people who give her the best care. Truly wonderful. read more

I don't often leave reviews but in this case I think this guys deserve to get 5 stars. Have been using them few days a month for more then a year and can state they do a great job on keeping the dogs busy and happy. Very friendly staff and very responsible too (it took me a lot of papers to get my dog admitted first time and thats a good sign) I even had few situations when I would leave home before they are open and they have a service to pick up and drop off the dog. Having left a copy of my keys with them actually "saved me" in an emergency where I was out of town and they hand over keys to my friends, waiting on their closing hours, IN A SATURDAY! Really appreciated it! And recommend them! read more

The manager Lori has a bitter, rude, mean attitude. First the manager didn't make our appointment correctly, then refused to accept our dog simply because we didn't want the blow dry service (we offered to pay extra for not having this service). It's just a horribly run place. read more

Horrible grooming, horrible service. My puppy came back looking horrendous and completely different than what I had expected and communicated. His eyes also started drooping right after his cut so I now need to get him checked with the vet. He came back with his fur uneven and he no longer resembled a cockapoo (reference photo). After complaining to the manager that they cut off 3 inches + of my puppy's fur instead of 1 inch as i communicated, she rudely criticized me for asking for a 1 inch cut as that qualifies as a "trim" not a cut. To be honest, because of the convenience of the location, I may have come back and given this place a second try. However, the attitude of the woman who works here is outrageous and utterly unprofessional. If you want an ounce of decent customer service, avoid this place by all means. If you want a decent cut, avoid this place by all means. read more

Puppy Loft - This is the horrible cut my puppy received. Also look at how his eyes started drooping after his cut. Absolutely unacceptable. - Pet Boarding Near Me - New York, New York

My dog is the most important member of my family. I've never owned a pet so you can imagine how much I love my dog, Hoffman. My partner and I adopted him from a shelter and had him trained to be a therapy dog. He comes to my office three days a week and sits in the waiting room greeting patients. Occasionally, we've had to board him at the Puppy Loft for the weekend. Every time we pick him up, he is so excited and happy that I truly believe they treat my dog well. Now when I walk him there, he pulls on his leash the minute we turn the corner, because he's so excited to get inside. The owners and staff are always pleasant even when I call three or four times a day to check on him. Whenever we see one of their walkers in the street, Hoffman gets so excited. They even remember him by name. Of course I don't really know what goes on at the Puppy Loft because I'm not there with him, but the excitement and eagerness Hoffman displays each time I take him back says it all. read more

I have taken my dog Milo to Puppy Loft for past year. I am consistently impressed with the service that I receive: - Milo is always enthusiastic to see Lori and Jonathan which tells me that he enjoys visiting Puppy Loft - His grooming is excellent - Lori and Jonathan are great with last-minute plan changes. I have returned from trips early on two occasions, and they accommodated early check-outs. They also have a great after-hours check-out policy that has allowed me to pick up Milo after they close for the evening and save him from being boarded any longer than necessary I cannot imagine taking Milo anywhere else! read more

Puppy loft has made my life so much easier. My dog has separation anxiety and hates being alone or in new places, but he loves the puppy loft. He will literally drag me down the street when we get on the block. I have boarded him here numerous times, they always take him, even with no notice. The staff is attentive, and so nice. We will run into people on the street who I don't even know who work at puppy loft and they will say hi to my dog. And I love that they have happy hour, when you can drop off your dog for 2 hours and its $15. That's a great deal for an afternoon of running errands. The only downfall is they use some sort of air freshener to keep the place smelling good and its so strong that when my dog comes home he smells very perfumey. But it could be way worse! read more

Was a loyal customer but then found they were over and double charging. Save yourself the hassle and go somewhere else. Also, review the charges on your bills very carefully. read more

I can only speak for grooming, but I would never recommend this place. The first time I brought my Poodle there, they gave him back to me looking like a mess, but it was half off for the first visit so I didn't complain and brought him back a second time since it's right down the street from my office. This time, knowing I was paying full price, I gave the lady at the counter detailed instructions on his cut - shave the body, trim face and head, leave the tail and ears, pretty simple. Poodle cut, just not so severe. When I picked him up, he sort of looked like a lion, but it was closer than the first time. I brought him back for the third and final time yesterday. After giving the nice lady at the front desk very specific instructions on what I wanted this nameless faceless groomer to do, when I picked up my Poodle, he looked like a Schnauzer. He has a flat top and a mustache. I asked her why they did this and she told me that the groomer thought his hair was too poofy on top. Again, this is a Poodle, not a Terrier. I don't know if what the customer wants gets lost in translation on the way back to the groomers, who we aren't allowed to meet, but I'm done experimenting with this place, which is unfortunate because it's blocks away from my job. read more

The puppy loft is my dogs favorite place to be!!! She loves Nelson and the team that works there. I love being able to watch my dog have such a good time. I feel so comfortable leaving my beloved puppy there!! highly recommend. read more

I love this place so much. Incredible customer service! Every time that I'm running late they always find me a solution. I also left my dog overnight few times and when I return to pick she up I was happy because she was happy as well. I don't understand I why few people left some negative review considering that I know the manager and the staff and I can guaranty they are all very nice and polite with us and the dogs... They take good care of all of us. read more

I'm surprised to see any negative reviews, but I guess that's because I use Puppy Loft for daycare and not grooming? We started going to the Puppy Loft on the recommendations of many of our friends from the local dog park, and we have never been disappointed. They have recently hired new staff, and I was nervous about that at first, but eery person I meet genuinely seems to like my dog, they call him by name, like an old episode of Cheers! The report cards are awesome, with usually hilarious candid shots of my dog happily playing during the day. He is usually WIPED after playtime here - sometimes even after just going for 2 hours (their "happy hour," which is only $15!) Could't be happier, and neither could my dog! read more

We love Puppy Loft!! I wish I could give it 10 stars. We drop our small dog off at Puppy Loft a few times a week and he is always so excited to go and has the best time. Even when we just walk by he will cry outside the door and beg to go in! Puppy Loft love streams the play room which is great because I like to check on my little guy every so often. My pup is only about 15 lbs so he plays in the puppy/small dog room. All the dogs who go are very sweet and play well together. So happy that this place is in our neighborhood. read more

We have used Puppy Loft for their dog boarding service when we go away and can't bring our dog. While we are very happy with the service, including the updates we get sent to us without asking, the best endorsement comes from our dog. She clearly loves going there, and practically bolted from us to head to the doggie rec area in the back last time we dropped her off. She was clean and happy when we picked her up. It's both valuable and reassuring to have a place like this where we can feel good about leaving our dog. read more

Nelson has been incredibly accommodating and understanding throughout the intake process of my puppy and adult-dog. He has addressed and acknowledged a few needs and it's incredibly thoughtful that he's been able to keep the place up during a difficult time with COVID-19 and ongoing protests. This is a very special spot and my dogs are always looking forward to stop by Puppy Loft for some play time with other dogs from the neighborhood + just time away from me. read more

Our dog literally runs to Puppy Loft. It makes us a little jealous how much he loves the staff there. The best part of it for us is the security - unlike other daycares they provide a webcam to watch your dog the entire day. It definitely makes our day better and makes missing him a little easier. We love watching him play all day with the other puppies. read more

Our Harry looks so classy when he leaves Puppy Loft, even better- he smells like our favorite hotel!! And they couldn't be nicer.

I can't speak from a boarding standpoint, however when getting my dog groomed here I can definitely say the groomer was not thorough and did a poor job of understanding simple requirements to the cut. I just recently took my dog there to get groomed and found various lengths of hair on my dog throughout his body. Basically the hair cut was uneven in quite a few places. The worst thing is how the groomer didn't seem to really evaluate the cut before completing the job. I took my dog back to have his facial hair cut even on both sides since it looked as if they just trimmed each side without really balancing the lengths. After asking them to trim the sides evenly they basically cut my dogs hair down to the skin instead of trimming. To put this into context, I have a Havanese which is similar to Maltese from a facial hair perspective. Anyhow, my dog doesn't resemble a Havanese at al anymorel, instead he appears to look like a rat. For those that know different dog breeds, Havanese have relatively long hair around the face to structure it. Anyhow, whether the owners of the business cuts the hair or if they hire groomers, the job done was not thorough and totally changed the look of my dog in a very negative way. I don't see how the groomer can't see from their perspective on what would look good and what would look terrible. The results reflect them not knowing nor caring at all. I definitely do NOT recommend taking your dog here for grooming unless you personally know the groomer and he/she understands exactly what you want. read more