Well oiled operation. Staff was extremely pleasant and helpful! I did the washing and drying, they did the nails! Positive experience.

I was only here for a dog nail trim. My lab is a trained service dog, and very calm. The energy in the place was frantic. They had one dog chained to a restraint that fell off the table and was hanging by its neck,... I told them to help that dog. They acted like it was no big deal and said the dog was blind. I was horrified! The young girl did a rush job on my dogs nails, and my relaxed dog was trembling. Dogs feel your energy. You have to treat each dog with a relaxed energy, or you create panic! This place was horrible. I will never go back again. Please think twice about taking your pets here. read more

I take my lil man to them and Gizzy smells so good. I usually wait for him. It takes about an hour. Other shop I would take him to would take them 3-4 hours and the cut was @#$%^* up. See you guys Saturday. read more

I have been taking my Yorkie there and he is not easy to please but they do a great job with him. I have also take. My son doodle there and the did a great job. I tried other groomers I. The past but they are the only ones I have used for the past 3 years. read more

I'm was taking my furbaby to pups and suddz on hanover green and on many occasions he came home smelling like they didn't bath him. And he would be scared and shake when I took him. So I decided to try the one on Creighton road. He's not scared and doesn't shake anymore. He loves going them. And he doesn't have to stay there all day with his bladder full. These ladies are so kind and great with older dogs. They are so patience with him. I refer everyone to them and can't say enough great things about them read more

If I could give this place 0 stars it would be too many! After walking in and seeing how the workers were acting to what appeared to be a grooming appointment, I wouldn't recommend this place at all! The person was yelling Noooo to the dog and the other worker said put him/her in the crate!!! They had a plastic wrapped cable wrapped tightly around the dogs neck forcing it to go into the crate and using their foot to push the dog into the crate while pulling on the cable around its neck! They were surprised when I walked in and you could clearly tell by the looks on their faces that what they were doing was not okay! If you took your dog to the Mechanicsville location today and own a tan boxer (not sure of the breed) I would question what was going on! I chose to leave and not take my dog inside! The facility was also filthy! read more

Sunday afternoon visit for self-wash. Gobs of long dog hair all over the floor. No exaggeration, gobs of long fur. No one was sweeping it up. Dryer booths were being used, so a storm of fur was blowing everywhere. My dogs left clean but covered in other dogs fur. This place seems disorganized in general. read more

I've dropped my dog off here on several occasions just to receive piss poor service. They give young people a job and I admire that so I continued giving them business. However, last time I dropped off my dog for a bath, they were calling me to pick him up before I could barely get out the parking lot (no kidding), so I came back and was told they were finished. What?!? He clearly had not been bathed properly. He still had a odor despite the owner telling me she bathed him herself. I didn't argue but voiced my concern, paid, then left. My wife called back to complain and was told by the owner not to come back to their business. The owner's attitude towards us was very, very nasty and unprofessional. Don't bother taking your pet to these people, unless you don't mind a spray and dry. read more

I brought my dog to the kings charter location when they first opened. When I went to pick my dog up, the groomer said he had a cut on his eyebrow but claimed she didn't know how it happened and said it must have been there before he came in. When I inspected it in the car, the cut was very fresh so I know it had to have happened when he was being groomed. I wasn't too upset because I know accidents happen, but I didn't like that the groomer obviously lied about accidentally cutting my dog. I decided to try them for a second time a few weeks later and when I entered the building the customer service was awful. The lady was being rude and I felt like she couldn't care less about my dog. I'm fully aware that accidents happen, but lying to your customers and having poor customer service is unacceptable. After seeing all of the other 1 star reviews I definitely don't recommend you bring your dog here. read more

Below average service and they have a sign on the door that says "masks not required". Clearly they are not concerned about public health and not obeying mask orders. Will take my business elsewhere. read more

Gee, I thought it was just me! Apparently, this business owner has been abrasive with others. I've been several times to use the self bathing service. When they first opened, customer service was attentive and kind. Over the years, it has become non existent. I imagine working for the woman who owns this establishment must be difficult. In order to survive there, the staff must act in the same distasteful manner, she does. The amount of animal hair tumbleweeds always present could really use some attention. I'd bath my dog there more often if it wasn't such an unpleasant experience. read more

Great place! You have an appointment, so your furbaby isn't there all day. Prices are fair & they do a great job. My Standard Poodle is always clean & smells great. read more

Thank goodness I don't have to go to Petsmart grooming anymore!! I visited Pups and Sudz with my dog Joey for the first time on Saturday. Their staff is efficient and friendly. I was worried they would have a hard time with Joey (rescue Shih tzu/Cocker Spaniel) because he can be difficult for strangers, but, they were very kind to him. Joey came home looking fantastic, with his white areas gleaming. He also seemed well-hydrated upon pick up, which was not the case when we used Petsmart grooming. Highly recommended! read more

The owner was rude and refused to wear a mask. I explained to her that I lived with someone who was immune compromised and offered to give her a mask for just when I was there. She still refused stating "it was her body and her decision". I reminded her that it was a mandate and she said she didn't care. As a previous small business owner I found her statements to be very troubling on many levels. I would not recommend this establishment. She even told me to go someplace else. Carly, I most certainly will follow your suggestion and I recommend others do the same. read more

I have been going here for a couple of years with my over grown 90lbs yellow lab. She is very large but is seriously trained and with a little yelling she will do what ever is told (with minor wagging ofc). They take VERY good care of my dog and she always comes home smelling so good!! We love pups and suds. read more

To bathe your dog yourself.... over 50 pounds is 15 dollars.... you are given use of an apron, towels and a restraint. You are brought some type of shampoo.. I guess....because it is in a plain clear plastic bottle. This was my first time bathing our dog here. I thought we would get a choice of shampoos, conditioners etc...you get whatever it is they give you. Or maybe you are supposed to bring your own??? I still do not know what type or kind of shampoo we used on our dog. He did get clean and left him soft and smelling good. It was fine however in my opinion there are other choices to bathe your dog yourself. For example Chenault Vet in Ashland has a walk in self bathing room separate from the vet,with machine that takes money. You get choices of shampoo, conditioners, all out of the same nozzle. 7 dollars for 10 minutes... it does go by fast. Like a car wash... haha. You can always add more money for more time. I love the Oatmeal shampoo they have . read more

I have been taking my small dog Ziggy here for his "spa day" for about 2 years after being EXTREMELY dissatisfied with Pets mart groomers. Ziggy and I both love Carly and all her staff that work here and feel sorry for all the poor puppies that are taken to those other horrid places. The prices here are lower than the other places and your dog is treated lovingly and comes out happy and well manicured. Do you and your dog a favor and go here for your grooming needs. read more

I will not take my dogs here again. Nor, will I recommend them to anyone. When we took our dogs in for a bath and grooming, they WERE FREE OF FLEAS as they are on a monthly flea regimen.. When we picked them up after their grooming, we were told the dogs had fleas upon their arrival and they treated them without consulting us first. The chemicals they used on one of our dogs were so strong, not only did they burn her skin, she had an allergic reaction to it. We had to take her to the vet to be treated. Cost us about $150. read more

Keep in mind that despite their posted hours of operation, don't show up 30 minutes before closing and expect service. I did, self serve, and was told they don't take customers 30 minutes before closing. So they just lost a weekly customer (I bring my two dogs there weekly for baths due to allergies). Not very friendly either. I'm YOUR customer and you treat me like this? I'll find someone else to give my money to. read more

I took my Cockapoo pups to this grooming facility over the weekend and the moment I walked in, I knew it was a bad idea. The bather dragged one of my dogs to the bathing station on the leash and once she put him in the drop sink to wash him, she proceeded to spray him in the face with the sprayer. Very unprofessional, who does that? I was especially upset because Cockapoos are more prone to ear infections if they get water in their ears. I let her know my concern and left on good terms. When I returned, I noticed their hair wasn't cut as I had asked, and they were whining in the car. I got home and noticed their nails were trimmed incorrectly. I immediately took them to Petsmart where the vet on site told me their nails were frayed. I called the owner of Pups N Sudz for her to tell me my dogs were wiggly and that's why it was done the way it was. If you're in the dog industry, you know there's a 1000 different ways to get a dog to cooperate and doing a crappy job/putting my dog in danger isn't one of them. DO NOT and I repeat DO NOT take your dogs to this place. You'll be completely sorry. So I spent an entire Saturday upset that my dogs had been mistreated. read more