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    Pura Flo

    3.0 (2 reviews)
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    ReadyRefresh

    ReadyRefresh

    1.0
    (38 reviews)

    Part of Primo Brands, the absolute worst company on earth to deal with. They will push your…read moredelivery (for weeks) with no update or explanation. I was awaiting a much needed delivery today only to discover it was marked as "skipped". No one else delivers glass 5 gallon bottles so this bs monopoly company is literally the only option.

    I should have trusted the 1 star average rating on here, but I tried it out because I wanted 5 Gal…read morebottles of alkaline water delivered for my dispenser. It started fine, got the delivery and the first month discount as expected. The second delivery, they just decided not to do it. no notification, no nothing. I just checked online and the website only said "next delivery Dec 02" which is a week after it was supposed to be delivered. The second problem is that the sign up process clearly says "free delivery" but then on the scheduled Dec 2 delivery, there is a $13.99 delivery charge. Huh, wait, how? Now that I look closer there is a pop up button that says, get this: "your delivery costs may vary depending on if there is a truck in your area". REALLY? So randomly, I might get charged $14 delivery or it might be free like you indicated when I signed up? It also says to choose a different date, but doesn't tell me what dates are free vs $14 delivery. Support has no phone number to call. Initial web support is only an AI bot that gives super generic answers. If you ask the bot to talk to a representative, you'll get one, who barely knows anything about what's happening and offer several incorrect solutions to the problem as if they don't really understand what I'm saying. Emails say you'll get a response in a few days. Gee thanks. No thanks. The 1 star reviews are generous. I'd give them zero stars if I could. Canceled my subscription and I'll look for someone, anyone, else that can deliver 5 Gal bottles of water to my area. ReadyRefresh is not ready for prime time.

    Puragain Water

    Puragain Water

    4.6
    (64 reviews)

    Great experience! A technician, Jordan, came out to assess our system and within an hour we had…read morefinancial approval and a scheduled installation appointment same day! It was a very straightforward and easy process. Jordan advised on a system that would best suit our needs and he didn't try to up sale everything. We were able to get a low down payment and low monthly payment. There were also many perks for customers throughout the first year and the upkeep prices were more than reasonable. Jordan also gave us information about our options should we move within Texas or out of state. The installation technician, Oscar, arrived with our system later in the evening. Again very efficient work, it didn't take even an hour for Oscar to install everything. Oscar even made it look very neat under our sink, with hiding tubes yet being able to inform us of how those tubes connect and work to provide us with clean water. Oscar explained what to do in emergency situations and advised on when we should give Puragain a call for routine maintenance. He even wrote out instructions for flushing the system before we would be able to use it. I appreciated so much the awesome customer service, patience he showed and care he showed. These guys really kept communication flowing. And if there were any issues, they were resolved quickly. My husband and I are very happy with our experience with Puragain and would definitely recommend them.

    The company was really amazing to work with. I knew what i was looking for and all parties…read morededicated as much time as needed to answer all my questions, never giving vague responses, and provided data to back up claims. I had a relatively tight window for the install, and they committed resources to satisfy my schedule. Oscar performed the install, and did an amazing job, and was a true professional. Throughout the install Oscar made sure I knew what was being done, educated me on the system, and went out of his way to ensure I was confident in my knowledge before he left. I am extremely satisfied so far and would definitely recommend to anyone interested in a whole home water filtration system.

    Pura Flo - waterdelivery - Updated July 2026

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