Very disapointed in their vehicle diagnostic procedures. After attempting one fix, which proved…read moreunsuccessful, they wanted to rediagnose the vehicle and charge a lot more for the second repair.

$45 oil change in 2023. Called the day before and they let me drop off my car the very next day…read more Picked it up after work. Price is great, they work with short notice, polite service. They even cleaned off my battery connectors just because

I want to give Good Year a 10 stars review for their excellent services and their professional work…read moreethics. Thank you for your business. From Joe

Older gentleman at the front desk was super annoyed that I had the nerve to ask for some air for my…read moretires. Definitely would not want to deal with him for something more than just air.

I made an appointment because I was hearing a noise when the car was moving. I also wanted my…read morebrake fluid changed. I got a quote for the brake fluid ahead of time, and was worried I might need a new wheel bearing. Instead they removed a wire wrapped around a tire and gave me a photo of the wire as part of the billing. They checked my car over and replaced license plate lights that had burnt out. I found their prices fair, the work was done quickly. I will return if I need work done on my car.

Booked an appointment to get ac work done because my brother had initially brought my vehicle there…read moreto start the ac work; which at the time, they had quoted my brother that the complete service will cost $105 (for evac/recharge since we will replace complete system ourselves). So we paid $50 for the initial evac service and will pay the other half after we put the new ac parts for so they can recharge. Arrived to the shop for my appointment, only to be surprised by the sales person stating that someone had misquoted and implied that we were lying even though I had presented the original invoice. As for the remaining service required, will now cost us $205!!!!! We had already paid $50 and now they want an additional $205. *Mind you, I had driven a hour to get to their shop. Long story short we ended up not getting the work finished by them and went elsewhere instead to get the same work done for MUCH LESS than what they wanted. Sad thing is all throughout their shop are religious paraphernalia and quotes from the bible, yet they're actions and practice reflected something much different than what they HOPE to portray. DO NOT GET YOUR WORK DONE FROM DICK'S TIRE HAUS!!! Very unethical and misleading. Huge waste of time and they will go back on their word. I would give them ZERO stars if I could.

They were very welcoming and professional We loved the warmth the receptionist greeted us with,…read morehow the technician showed us what the problem was when he found it, out explained the process of repair. It was a little pricey but worth it

This shop is 'X-ceptional! Thomas and his crew go above and beyond every time we limp in with a rig…read morein distress. They truly go the 'X-tra' mile and I highly recommend them!

Five stars for convenience, professionalism and trust. A very clean shop, very easy to work with…read more Thank you

The team did a great job of diagnosing my vehicle's apparent transmission issue, which turned out…read moreinstead to relate to an auxiliary battery. They got the job done quickly and solved my issue. My thanks to the crew.

I had a couple minutes to kill so I decided to pop in and get my oil changed. I was welcomed by…read moreKendall and Chris. Both very professional and polite. As they went to work on the service I remained in the vehicle. They both were extremely meticulous and kept me informed of what they were doing next. Kendall showed me a filthy air filter and I said I had a spare at home. She said cool and just wanted me to know I really needed one. It was minutes later that Kendall asked for my payment option and applied a $12 coupon to the bill. It was a great start to my busy day having Kendall take care of me and she wished me a great weekend! Kendall should be formally recognized for her professionalism and attention to detail.

I have been a loyal Jiffy Lube customer for over 15 years and have used at least five different…read moreJiffy Lube locations throughout Snohomish County. Between my personal vehicles and multiple businesses, I've brought well over two dozen vehicles through Jiffy Lube and have spent well over $20,000 over the years. This Monroe location just lost a long-time customer because of one employee: Andrew. I pulled into the bay expecting the same straightforward service I've received for years. Instead, Andrew looked at my truck for a few seconds and immediately quoted me $219 for an oil change. He never entered my VIN, never checked my service history, never verified the oil capacity, never asked me to open the driver's door, and never looked anything up. He simply threw out a number. That immediately felt wrong. I wondered if i new him as i felt he was treating me different and he didn't want me to be there. I backed out, parked, went to the official Jiffy Lube website, entered my VIN and license plate, and the website quoted me $94.99 for the same service. I drove back and showed Andrew the quote directly from Jiffy Lube's own website. His response? "The website is wrong." When I asked him to verify my vehicle in the computer or look up my history, he refused. When I asked if there was a manager available, he told me he was the highest-ranking employee there. When I asked why the website quoted $94.99 but he wanted $219, he claimed the website only included five quarts of oil. I then asked him a simple question: "How much would two additional quarts cost?" He said he didn't know. Think about that for a second. He claimed to know with absolute certainty that my bill should be $219, without looking in the system, yet he couldn't tell me the cost of two additional quarts of oil, then it dawned on me he has been here at least 3 years as this is the location that screwed up my aluminum plate underweight by taking it off with the power gun, they ruined one of the bolts and when I came back in I asked him to take it off manually, from now now , he remembered the color of my raptor and didn't want to deal with it. So he quotes so high that no person would continue. Instead of trying to resolve the issue or verify anything, he told me, "If you don't like it, go somewhere else." A few moments later he refused to service my vehicle and told me to leave, when i asked him to quote the job per Jiffy Lube policy but inputting my truck into the system, as it leavs record. He didn't want to leave any record. Well here were are. Play stupid games , win stupid prizes Andrew. There are about 10 more places like this , to make you popular in Monroe I've never been treated this way at any Jiffy Lube. If this is how Monroe treats customers who have spent tens of thousands of dollars with the company over the years, I can't imagine how they treat first-time customers or grandmas. Toyota corolla? Ok that will be a million dollars Mrs. Granny Jane. Whether this was incompetence, laziness, or simply terrible customer service, I don't know. What I do know is that I was quoted more than double the price shown on Jiffy Lube's own website, nobody would investigate the discrepancy, and I was ultimately refused service for asking reasonable questions. It is false advertisement when a site into which youi input your viechle with your vin, licence plate and they know and have all records in the system. if it would of been 1 or 2 more quartz i get it , charge me per quart, dont Price Gauge me. No wonder you site 90 % of the time empty with guys standing with sign that wave to bring traffic in. Why wait to be dead to get so desperate and when some people come in you Gauge them? I'll be filing a complaint with Jiffy Lube Corporate and taking my business elsewhere. Long-time customers deserve better than this.