Small family business with top quality customer service. My 2007 Honda Pilot's A/C was blowing warm air. A friend who has several of his vehicles serviced by Pure Automotive highly recommended them. Pure Automotive specializes on servicing Hondas. My state inspection was due so I added that to my request. The owner, Jim called me with the results and what a great feeling when a business gives you straight answers to your questions on the options you have. Repairs were done and I haven't had any more problems. Happily joining the club of PURE recommendations (Pun intended)! read more

Pure Auto - Auto Repair Near Me - Virginia Beach, Virginia

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Love this shop! They are honest and relatable. Fair pricing. I recommend everyone to this place.

I chose Pure Automotive after reading their stellar reviews on the internet. So, I was expecting good service but I found that they go above and beyond expectations! I have never had a better experience with a repair shop. Jim, who has been a Honda mechanic for many years, only performed necessary repairs and recommended what I might want to get done in the future. He spent a lot of time explaining what work was done and why it was needed. He did not try to sell me any unnecessary repairs. The bill was quite reasonable and I feel you get excellent quality and value for your money here. So glad to have found a good, honest repair shop! I will definitely use them for any future repairs. Highly recommended! read more

I had initial car problems with my Acura RDX that ended up being much more serious. Everyone at pure automotive took the time to properly diagnose and explain what the issue was. I was quoted less from Jim and without hesitation chose Pure Automotive because of the way they treated their customers. Even if their price was higher I would still choose them. Any future work I will bring my Acura there, no questions asked. read more

My husband and I have both had only the most positive of experiences with Pure Auto. Both Jim & Cheryl have been great to work with. Today I was informed that scheduled work on my Lexus RX would actually cost about 40% LESS than initially quoted (saving over $300!). The reason - the initial quote was based on what Toyota/Lexus indicated was involved in the work, however, the team figured out a way to do it (properly) for way less time/cost! I never doubt that they will provide the best service at the best price! HIGHLY recommend! Andrea K read more

Pure Auto is the best! Big Thanks to Jim and Cheryl for fair pricing and quality work!

Thank you Mr. Jim for fixing my Honda 2012 with a Honda factory VTEC. It has not leaked a drop of oil since it has been brought home! Thank you so much for the great service!! Valerie Owner of the Vissy! read more

Very helpful, informative, and kind. Will most definitely use Pure Auto's services again!

I can't believe I haven't written a review for this amazing automotive shop. Jim & Cheryl are always very thorough, friendly, and up-front. I'm so thankful for them and their honesty. I could take my vehicle to Hall Automotive for a free state inspection, but why? Why go to a dealer that usually (after the warranty expires) finds something wrong with the vehicle and wants more money, more money? Pure Automotive is the best automotive shop I've ever visited. THANK YOU! I highly recommend them for any auto repair needs, state inspection, headlight restoration. On and on and on. read more

If I could give them more stars, I would. Having a mechanic you can trust and know to be honest and reliable is pretty rare. Jim is always thorough and makes sure you know what is going on with your car and what work is needed. He doesn't oversell at all, and his straightforward approach is refreshing. I appreciate how he explains what's happening and helps you get to know the inner workings of your car. Quality service and quality products. Pure Auto is a pure class act! read more

Good business and very ethical practices. If your looking for honest and fair work to be done go to pure. I recommend them to have work done at a fair price and to be done right the first time. I would definitely recommend them to my mother sister or my wife, you will not be taken advantage of if your mechanical knowledge is less than nascar pit crew standards. read more

Here I am on vacation and my alternator dies. It's now Friday morning and I'm desperate to get it fixed before we head home the next day. I call Pure Auto and explain my situation. Despite being busy, they understand what is at stake. They order the alternator while I'm on the phone with them and I agree to drop the car off. They also laid out the costs/options up front, so that there would be no surprises. Not only do they get the new alternator installed that day, but also check my battery, reset my radio and adjust my driver's side window, at no extra charge. Given how involved replacing the alternator was, what I paid was not unreasonable at all. The owner, Jim, and his wife, Cheryl, were really nice to deal with. If this garage was local to me, they would have a repeat customer. read more

Their customer service and their pricing is excellent . They took my 4 door toyota echo and resurrected it from the death. It runs well better than brand new. If you need an mechanic that specializes in hondas and toyotas, give them a opportunity to take care of you. You will not be disappointed. read more

Great service! Prices are definitely cheaper than everywhere else I've gone. Jim & Cheryl (owners) treat you like family. The owner & chief technician (Jim) does great job & backs up their work. They are honest & knowledgable on exactly what your car needs. It's like having your own personal mechanic who charges less, very knowledgable & has a very good work ethic. read more

i had brought my car to Jim and Cheryl and they were very helpful and very nice. and even when i other questions i called and Jim took time out of his busy day to help me out over the phone to diagnose my car. very very good stuff goin on there. much love pure auto. read more

Brought my bf there to get his sons car AC fix. Jim and Cheryl are great. Very friendly and made you feel at ease. The office area is very clean and well decorated. Most car repair shop we've been to is expected to be a bit dirty and messy, but Jim's shop is very well organize and very clean. We were kind of unsure in bringing it all the way to Virginia Beach since we live in Yorktown, but well worth it. They are very honest and decent people, they had the car ready when they said it will be ready. We will definitely recommend him to everyone we know. Thanks Pure Automotive!!! read more

I am their biggest fan. I've been their customer ever since they opened shop. I take all my cars to Jim, even my Ford Mustang. He is so professional and honest and he has never steered me wrong. His wife and receptionist, Cheryl, is the friendliest person in the world and is always willing to work with me to get my cars serviced on my schedule. read more

Jim is amazing. He spent about 15 extra minutes on the phone with me just to explain what was wrong. He made my car's problems sound like a children's book - educational but completely understandable for even the most illiterate car owner. Cheryl is also great. She even remembered a co-worker of mine who had brought her car there over a year ago. read more

Jim is fantastic. He knows his way around a car. Honest and straightforward about what your car needs. Two thumbs up to Jim, Cheryl, and team. read more

I've not had great luck with cars and have been to a lot of auto repair places. By far, Pure Automotive is the best in Hampton Roads; so much so that practically our entire family takes their cars here. Their quality of customer service and vast automotive knowledge are top notch. Jim and Cheryl are extremely friendly, hospitable, and professional. The facilities are always clean and well-organized. The entire staff goes above and beyond to make sure our cars are running well. I really appreciate that Jim takes the time to explain what's going on in the car, what to look for, and the measures taken to solve a problem. And if they're unable to solve a problem, they'll send it to someone who does, but not before doing everything they can on their end to figure out what's going on. Plus, they are very reasonably priced considering the extreme care and expertise they put into their service. I always feel like I'm investing into quality car care when I go and am glad to support a local business who truly takes care of their customers and their vehicles. read more

This is a family business, and Jim, the owner and chief mechanic, runs a wonderful operation, with folks who are expert in their knowledge of Honda vehicles, always helpful and honest as a summer day is long. Jim is totally conscientious in making sure each customer understands their car's situation and the context and details of any repairs or maintenance. It's been a godsend, to have this Honda Mechanic's shop so close to home, and I highly recommend them to anyone who wants solid, affordable car support! read more

I had an inspection done on my 2004 Honda Accord on 10/12/15. I've been using the same mechanic since 1990, but he closed his doors in April. Very professional staff at Pure Auto. I will be back! read more

I took my CRV in for a check up before going out of town in early Nov. and I can't say enough nice things about Jim and Cheryl and their team. They're just nice people, every one of them. Cheryl was so accommodating and Jim explained exactly what they did and even more importantly, what they did not need to do and why. As a single lady, I've had some very shady experiences at local "big dealerships" and my bill there was more than my car payment. I always felt they were taking advantage of me..UGH! Not that way at Pure Auto. I like these guys and I got way more than what I paid for. I can't remember a better auto repair and maintenance experience. I'm a client for life! read more

Wonderful customer service, excellent price, honesty... Refreshing. I look forward to having them do all my Lexus work. Hands down superior to the dealership for my needs. Replaced upper control arms, repaired antennae, did inspection. read more