I had a great experience today with jasmine. It was my first wax since moving to a Dallas and I was…read morea little apprehensive about the location I was going to choose but I ended up going with this one because of the reviews and how close it was to my place. Jasmine made me feel very comfortable the entire time, made conversation the whole time and explained what she was doing next. It was one of the most painless waxing I've had. She also used some of the sugaring technique for some stubborn hairs. I was impressed with how efficient she was and I'll be returning for my next wax! Thank you Jasmine

I've been a loyal customer of Wax and Relax since 2021, and I've worked with several estheticians…read moreover the years. Since January 2024, I've been getting my Brazilian waxes with Kimberly G., and she is fantastic! Kimberly is very thorough and does a GREAT job every time. She takes her time and ensures the area is perfectly clean. I'm always content with the service when she's done. Kimberly also has great conversation skills. She knows how to keep the chat enjoyable without talking my ears off during the procedure. I highly recommend Wax and Relax, especially with Kimberly G. if you're looking for a top-notch Brazilian or sugar waxing experience.

I know this is a lengthy review but if you're thinking of getting your hair cut here i recommend…read moregiving it a read. I am extremely disappointed with my recent experience at this salon. I received a haircut as a Mother's Day gift, and it was the worst salon experience I have ever had. During the haircut with Annette, over three inches of my hair was cut off, despite my explicit request to maintain the length. I asked for fluffy, face-framing with lots of layers, but the result was nothing like the inspiration photos I provided. As this was my first haircut in eight years at an actual salon, I was very upset. I cried on the way home and spent my Mother's Day extremely upset about all the length that was cut off after I had spent over a year regrowing it since cutting it postpartum and had finally got it back to a length where i felt like myself again. When I contacted the salon to request a refund, I was met with resistance. I contacted their salon through their Business Instagram and got ZERO response. Their website lacks a clear refund policy, only stating a 50% cancellation fee (which i asked if they could honor so i could get some money back but they refused) there was NOTHING discussing any return policy through services provided. Initially, they didn't offer any refund at all and just for me to come in and "fix" it, when the damage was already done. Then offered barely a refund of the tip and blowout cost, totaling $34, which they confirmed multiple times over the phone after me asking . However, I only received $23 back. Upon calling to inquire about the discrepancy, the staff was incredibly rude. Throughout all our interactions, including when I initially messaged their Instagram page (which received no response), the customer service was consistently poor. There was no apology offered at any point. On the phone they told me it was my fault because I did the math wrong on the amount to be refunded even though I clarified the amount on the original call and they agreed. After this I told them I would be leaving a review and to which the manager Jamie replied "okay see you on google" and hung up the phone. Overall, this was an awful experience marked by a drastic, unwanted haircut and appalling customer service. I cannot recommend this salon to anyone and I will NEVER be coming here again. I wish I could leave a zero star review because I don't even feel as though they deserve one. The photo evidence below consists of my hair before the appointment, the inspiration photos I shared with Annette, and lastly the hair cut that was nothing like I asked for.

Please save your money $1600 for a couple of Amazon cheap…read morestuff . The owner is unprofessional.

EMILY Highly professional and customer-oriented! She always makes sure I am comfortable and does an…read moreamazing job. Highly recommend her services

I've been coming here for about 2-2.5 years, and unfortunately my experience has been pretty…read moreinconsistent. I typically saw Emily, who was okay, but I was never fully satisfied with my results. I often dealt with bumps afterward, which made me question the technique and overall quality of the service. For the price, especially with the membership, I just don't feel like the results match what you're paying for. After giving it plenty of time and multiple chances, I expected better consistency and smoother outcomes. Overall, I'd recommend saving your money and exploring other options.

Super relaxing and serene in here. This place was beautiful. Ask for Joel, he's super professional…read moreand gives the best massages. I felt rejuvenated after and didn't want to leave. Definitely will be back

Love this spa!! The vibes are warm and cozy and the staff is very friendly. I also love the…read moreproducts they have and use for the facials.

Just don't come here . If you do , don't buy a membership. You need to continue to pay for 30 days…read more(which ends up being two monthly treatments if you cancel after the day you were charged) and then they do not tell you that you need to use your credit within a certain time frame before they take it all. Lost several hundred dollars in credit that I was planning to use for products around the holidays . Go anywhere else . Why would you take away credit , absolutely ridiculous. Tell people when they cancel a membership , don't just say "it was in the contract" you signed several years ago ...

Will never go to the Chandler location, nor speak highly of it!…read more Don't know how I got a membership there, but they took $60 out of my bank account monthly. Then when I didn't spend it in a certain timeframe, they were closing it and were going to keep my money.. for what reason they thought the bay should be entitled to my money I have no clue! DONT DO A MEMBERSHIP THERE!! Plus, they take forever to do a full bikini wax.. it takes forever. It's not a good job, and the way they have you lay is ridiculous. It doesn't work! so I wasn't going there and then they threatened to take my money for no reason! I didn't want to go back .. so I decided I would just buy some product there. Lol they don't post their prices! it's ridiculous. You have to ask him to look up each thing while I had $279 that I had spend or they would take the money! The girl at the desk kept asking me what's your phone number? What's your phone number? I said it doesn't matter matter just want the prices of these items, and that went on and on finally gave her my number which was stupid because all they do is increase the amount they charge you for their products. I feel they are very unethical and how they run their business. It's their way or no way. Plus if you want to dispute something you have to do it in writing so I sent a letter certified return receipt ! So that I could make sure they got it, As I don't trust them! Well I guess they don't figure they have to do or follow the same rules that they make up because they sent it to an old email address. I never got anything. So I started calling they don't take calls. You can leave a message with the receptionist that doesn't mean you're gonna get a call back and I never did. They sent something to that old email address... horrible customer service! All I can say, is bad business ethics ! I really should've gone to the attorney general about them but I really don't want to waste any more time on that company! I'm sure they'll never even contact me even when they see this ! But I have nothing to say about them!!

Olivia was great! She was professional, quick and talked me through. It was my first time and I was…read moreso nervous! It definitely hurt lol but that was expected. I definitely recommend this place- it's cute, cozy and clean

Even tan, friendly staff! The free face tans is definitely a bonus with the membership!read more

Overall - really good and affordable. The place is spotless and well organized. The front desk…read moreassociate I experienced on December 14 was a bit "spicy" and curt. My waxed did well, but didn't really listen when I said my brows tint VERY QUICKLY and the shape wasn't what I asked for at all. Well, at least hair grows back!

Minet is literally the Best waxed I've ever had after 10+ years waxing at EWC! She is really that…read moregirl when it comes to skilled waxing specialist! She shares great tips and advice to best take care of my skin! Thank you for your friendly and great service!

Awesome service at a professional spa. Prices are competitive and have nothing but great…read moreexperiences when being waxed

Could not recommend cynful aesthetics more! The studio is so cute and clean. My experience was…read morenearly painless and Cynthia spends the extra time to clean up and tweezes the stubborn hairs. Will definitely be back.

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

This was my first facial experience and I'm really glad I booked with Carlee! She made me feel so…read morerelaxed and comfortable. She gave me great tips on my skincare and left my skin looking smooth. I highly recommend booking with Carlee, she's professional, fun, and friendly!

LOVED seeing Leah for the first time today. Being new in town, Uptown Dallas Brazilian Waxing is a…read morerip off so I went on Groupon and found Leah near my area while running errands today. Last minute decision for a brazillian wax but Leah squeezed me in and I really appreciated that! When I arrived she asked all the right questions and gave me an option not the two waxes since I inquired about it. She was very calm and I really enjoyed talking to her as she quickly took care of everything! I don't think I was in there for more than 35 min! She was so swift and confident and nonchalant that I never felt the pain. Would recommend her to EVERYONE even if it's out of the way and her prices are honestly and genuinely fair compared to the prices anywhere else. 20 stars if I could give that many.

Clean, efficient, no frills. I booked an appointment with…read moreLeah for a brow shaping and 1/2-leg wax. She was very flexible with my schedule and came in on a Sunday afternoon to see me. I was in and out in less than 30 minutes. She did a good job, and I will go back. There were no extras like buckwheat eye pillows or aromatherapy scents, just no-nonsense waxing. If you're looking for pampering, this may not be the place for you. But it was great for a quick wax.