My son got a $50 gift card for Christmas to PLAY IT AGAIN SPORTS. Went in to use it at PLAY IT…read moreAGAIN SPORTS ST PETERS and they would not accept it nor would they make it right customer service wise. Not only will we stop shopping here after 5 years of business, I'll make sure I let everyone know about this experience. I've been in the business world for 15 years. I know there were ways for them to address this without their only answer being 'we won't accept it, go to the Kirkwood store 30 miles away and maybe find what you need'. Disgraceful. I should not have to wonder if a store of a national chain will accept their own gift cards.

The main reason I go to this Play It Again is because they have used golf balls for $.25 which as…read moreany golfer will tell you is a steal. (Usually used balls are around $.75 at a course). They also have reasonably priced putters and drivers there even though they are a bit older. The baseball and hockey equipment isn't a steal by any means but they still have some good prices on skates and pads. Ultimately the Play It Again on Manchester has a more extensive selection of equipment and is priced a bit better but it is nice to have one so close to home. Good service, would recommend.

Great sales. Staff friendly. Store well lit and clear of clutter. Name brands available…read more Accessories for appliances, apparel, equipment. Reasonable prices.

This is a big store and sometimes their weekly sales are decent but if the item is regular price…read morethere are no deals to be had here. Also, I was here to buy a couple of kettle bells that were on sale this week. The register price rang up differently than the advertised website price. They make you show them the item on their website in order to get the item for the price on their website. It seems like there could be a better system!

If you're shopping for an e-bike, I highly recommend Juiced Wheels in St. Charles. They have an…read moreexcellent selection of bikes in their showroom, so it's easy to compare different models in person. What impressed me most was their approach to sales. They were friendly, knowledgeable, and completely low-pressure. Rather than trying to sell us whatever was on the floor, they seemed focused on carrying brands they genuinely trust and are willing to support for the long term. We ordered our Lectric e-bikes through them, and they handled everything from placing the order to assembling the bikes and delivering them fully set up just two weeks later. The entire process was smooth and hassle-free. If you're considering an e-bike, Juiced Wheels is well worth a visit. Great selection, excellent customer service, and a dealership that stands behind the products they sell.

I simply can not say enough amazing things about Juiced Wheels and Arwyn. I actually went to…read moreJuiced Wheels because my research told me they were the best in the area. I had a bike in mind and knew they were an authorized dealer. When I went in I asked to see my selection and asked for their overall recommendations, Arwyn jumped in and persuaded me to purchase a euphree bike. He was so helpful and accommodating and I could not be more pleased with my bike. He sure does know his stuff. He took the time to show me every feature and I was completely satisfied with the purchase. I usually don't go over budget but he explained all the wonderful features and upgrades that it was a no-brainer. THANK YOU Arwyn!! You are amazing. I can't wait to go back and buy another bike for my husband.

I stop by Tally House Mid River looking for a couple items to bring back as souvenirs. The minute…read moreI entered their doors I was greeted with such a warm welcome That meant a lot to me. The selection of things to choose from were second to none. Also, everything was very reasonably priced. Because of the great service, selection, and price, this will be my store to shop for things like this whenever I'm in the area. A big shout out to everyone there.

Selection and service was good, but the pricing was just stupid…read more As an occasional shopper for team apparel, shopping your stores is always overwhelming. But never ever knowing exactly what you're actually going to pay is nuts. Glad we only found one shirt this purchase.

this is the third high-end bike we bought from Granada. One from each the stores. I'd like…read morethank them for helping me obtain my dream bike. it's a retirement present to myself. they were very accommodating to my needs and I highly recommend them for all your biking needs.

Nice people. Good service. A+. Fast , Welcoming in the way in, Get to the problem on your…read morebike or service. And get it done. Amazing

I'm in the market for a sports umbrella for shade at my daughter's soccer games…read more On Aug 5 around 6pm, I was walking past this store and noticed St. Louis Blues, either golf or soccer, umbrellas, unpackaged, but in it's matching sheath I walked into the completely empty store, noted the $54 price tag, and asked the lone employee if I could open the umbrella to check out the quality and see the fully opened umbrella. He replied with a terse "No". I then asked if he could open the umbrella for me and while leaning against the rack he replied, "Man, I'm not gonna open that". The experience wouldn't have been as bad had he shown the slightest amount of customer service. He could have explained a policy or reason for refusing to expand the umbrella. He could've gave me info about this umbrella. Instead, he acted as if he couldn't care anyless about me and my family as customers and getting our business. Every other store in the mall allows you to get a feel for their products. I mean, does anyone spend that kind of money on an item without any info or a hands on feel for it? I'll never shop here and this is the 1st review I've ever written all thanks to the d-bag working that evening. Hope you have a better experience.

Ended out having some shirts for work done... Got them back and they were done wrong. I even left a…read morebusiness card with the guy to ensure accuracy with the embroidery. I took them back after my district manager made a comment about the error on the shirt. After taking the shirt back into the store and pointing out the error, one of the employees offered to fix it. Sounds like it would be cause for a good review, eh? WRONG! So I go back in before my next shift starts to get the shirt and the "correction" that was made has about an inch of space from the rest of the original embroidery. When the store hands it back to me I explain how the correction is unacceptable and will have to be fixed. I was further given a poor attitude and asked to bring in another shirt so that they can do it the right way. I definitely do not suggest going here if you need an embroidery done unless you plan to stay there the entire time and make sure that they do it right..... Even after explicitly making sure that you put everything down correct in the form, thy will still manage to screw it up.

This is heaven for sports junkies. I sort of turned on my heel immediately, but I can see where…read morepeople might freak out. They've got a treasure trove of hats, shoes and clothing for just about every sports team you can imagine. They also do custom designed hats and embroidery.

Outstanding service. Trevor diagnosed the problems quickly,…read moreordered the two new rollers and got my Horizon 5.0 Elite going within a few days. Highly recommend!

Went in to purchase some adjustable dumbbells. Initially, I was looking for Powerblock Pro Exp. I…read moreasked the gentleman if they had any, he explained that they were not carrying powerblocks anymore, in favor of the Matrix adjustables. So I stepped over and saw that they looked similar to Nuobell adjustables. I asked what the differences were, and he said, "Nuo? I've never heard of em." Okay... so I took my phone out and said, "I bet google has some details." I asked if they were expandable, "No." I asked if you could drop them, "drop?...I wouldn't." Okay.... I showed him my phone so he could see what I was comparing- his product vs the Nuobell. Maybe then, he'll give me some details? "Yep, never heard of them," and back into what he was doing. I looked and saw they do have a nice warranty. I wanted to ask about it, but realized it wouldn't matter. If I had to come back to him for warrantied items, I'd be better off dealing with an automated phone process from some online retailer. At least then, the lack of customer service would be expected, not offensive. I looked and wouldn't you know it? They sell these at other online retailers. I closed my phone, "thanks so much." He looked up saying, "oh... okay." Shame. I ordered them online from the parking lot. Would have much rather went home with them.

called first to the O'Fallon, Mo., Laura Hill store, talked to the store manager requesting…read moreinformation about a product on their website. they did not have the product there but she looked for me to tell me where it might be available in another area, and gave me store info to call that store directly. I did-that was the Towne Center store in Leawood, Ks. spoke to an employee who told me that did have both items in stock (1 of each), 85.00 for one and 47.99 for the other. I explained that I live 221 miles from that store but would be there next Friday, 8/7 and could pick them up then. However company policy for not allow them to take payment over the phone. She said I could go online order them for a store pick up there for next week. Well since they only had 1 of each item in stock the online ordering showed they did not have it so that was now not an option. She offered to hold them but could not guarantee they would be there next week. Told me to call customer service and see if they could "override" that quantity and make it available but she didn't think they would. Not helpful at all in solving my issue or making a $130 plus sale soooooo Long story short..I got in my car, drove to my local Laura Hill store spoke with the store manager and she found a solution. She ordered it from another Kansas City area store, I paid for it, and it will be delivered in 3-5 days. All from 299 miles away and in less than 10 min. This is not a store I shop in frequently as I do not have a need for most items in their inventory, but have been there 2 or 3 times before and EVERY TIME someone who works there has gone above and beyond to help me get exactly what I needed. This store manager "gets it"! and so does her staff-retail is a very tough, competitive industry, and having to deal with trying to find good, caring associates while they are on your dollar must be incredibly difficult nowadays, but not there. please acknowledge her and her store for their willingness to go the extra mile! Rally House O'Fallon, Mo. Laura Hill Shopping Plaza....job well done

The staff was super helpful and friendly. They made shopping easy and pleasant. I'll be back!read more