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    Pure Turf USA

    4.1 (52 reviews)
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    Updated 3 months ago

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    Cut square due to worker not communicating reflective issues and burning turf less than 10 hrs after placing it.

    The service requested was done with many interruptions due to wrong ordering of material 3 different times. Included pavers and changing sprinkler lines, over 10k total. The quality of the job was average due to the lack of communication from worker whom had the knowledge of turf burning with reflection but did not advise homeowner of it. The worker let the reflection burned the turf and Said, " I knew it was going to happen but I forgot to tell you!". Then, manager had every excuse to avoid changing the material as they failed to report the issue before it happened. Adding of new turf was a mess as Pure Turf manager cut the burn area and replaces a piece in 3 parts causing a noticeable square in the middle of the grass. This was not cheap and the job was done in a hurry causing many issues at the end. Hard workers but had to follow a disrespectful manager directions. Besides, the manager caused unnecessary water waste. Regret every moment of it! The business owner was called and tried to do the best to satisfy the client. See pictures for final result! To Mr. S, As stated to you before, if the worker noticed the reflection 8 hrs before turf was burn and your company/worker acknowledged it did not give the option to move the upper deck furniture to prevent the burning on the turf, it was a big gap in communication from your worker. After the fact, a piece of furniture was immediately moved and prevented the burn back on the turf which could had been prevented 8 hrs prior to occurring. No excuses! After the knowledge of reflection burn occurred, the proper film was placed on the actual window which took care of the reflection issue. The turf has a "lifetime warranty" according to your marketing strategies, we will keep an eye on that as we noticing the turf is burning on separate areas of the "no reflection". At first it was going great, until ordered material were not the right color, or size. Still not looking good with the big rectangle in the middle of the turf. It should've been entirely replaced from the beginning instead of cutting three prices from left over job material. Again, hard working gardeners but lacking communication with homeowners. By the way, Kevin, never showed up in the first day, second day, third day, until the day I complained about him not ordering the correct material. Bad design from the beginning! I paid almost 10k for the job, it was not free. The second time the workers came in to sweep and applied sand to the price of turf didn't do anything to improve the aesthetics. Karina, worksite manager, had her young daughter with her in a work site which she knew but disregarded OSHA policies as she stated, "I know there are so many laws in the US". Then she got upset when I said, having your daughter at the job site is a liability to me, your employer, and is an OSHA violation. Our client/manager relationship went down from them.

    Anthony T.

    5/5 - Exceptional Work and Great Value from Pure Turf USA I hired Pure Turf USA to complete my entire backyard on a new construction home that originally had nothing but dirt, and they did an outstanding job. They handled everything from my Alumawood patio cover with stuccoed posts to the pavers, artificial turf, and plant beds--and the whole process was smooth and efficient. The patio cover was completed in just two half-days, and it looks amazing. The stuccoed posts match the house perfectly and give it a high-end, built-in feel. The installation team was professional, fast, and clearly experienced. For the rest of the yard, Pure Turf USA installed the side walkway pavers, the pavers underneath the patio cover, the artificial turf, and all the rock and plant beds in about three days. The quality of the work really shows--everything is level, clean, and perfectly aligned. The turf looks incredibly realistic, and the paver layout looks like something out of a model home. Before choosing them, I got three other competing quotes, and Pure Turf USA had the most reasonable pricing without sacrificing any quality. Their communication was reliable, they showed up exactly when they said they would, and they made sure everything was done right. My backyard is now fully transformed, modern, and low-maintenance thanks to them. I highly recommend Pure Turf USA if you want great craftsmanship, great service, and great value.

    Very visible seams
    Anne S.

    Absolutely not. Buyer beware. The quality of the turf is horrendous. They don't level the ground properly so there are lumps and bumps everywhere. The seams are extremely visible. They left rusty nails and a razor blade where my kids and dog play.

    First of all, the HOA approval process is what took the longest - it took several months. Once everything was approved, Roi scheduled the demolition within a week, and now we have a beautiful new yard! This was a big project since we had two huge mature trees that needed to be removed. The team also incorporated our existing block materials into the new design that Roi and we agreed upon, which turned out great. The onsite crew was outstanding! Lester and his team worked long hours in the Las Vegas Sun and heat - I honestly don't know how they do it. They were attentive, listened to any changes we requested, and made adjustments right away. We can't wait to enjoy our new backyard. Thank you, Roi, Lester, and the entire team for your hard-work and excellent service!

    Tyler G.

    DO NOT TRUST. I worked with Kevin and he came out and told me they would turf an area for dog run with fencing. I was going with vinyl and was told there were multiple options but never received any. was quoted 3000, which is fine but when I called for update for fencing the owner Slami, told me it was a 5000 dollar minimum and tried sell a different fence then what was agreed on even in the contract, and then became extremely hostile. stay away from business, I still haven't received my 400 dollar deposit back from the business that was put down. All because he wanted to sale and the tell me it's a 5000 dollar minimum for there services. Might I add they tried to drop this on me two days before job started. Spend your money else where and beware of these scammers!!!! Just two pics of the changes made same day with plenty of time and much more from text with Kevin. Slami again as uou can see from here lied saying i made changes days later. Again very dishonest people it was all same day and the I called two days before install for an update on fencing not changes. Slami took the time to write out another lie. Please do your reasearch before hiring dishonest people

    Said of the house from the a/c unit to the back.
    Celeste R.

    We needed some things done to the side of our house and wanted to extend the patio base to the length of the house. Ended up getting all pavers for the side, then added a cover over the extended patio. They did a GREAT job and we are very pleased.

    Very unsatisfied with the quality of work. It took 3days for a 1day job. Each day they never came between the hours they set. Always late and left my yard destroyed. Patches of un even pebbles where they did there job. Didn't bother to move the rocks aside and mixed the rocks with the dirt when placed back. Was lied to from the supervisor or someone from the office saying they would correct this but didn't. They even didn't pick up after themselves. Left old tubing and paper on my yard. For 3200$ I would expect better quality of work. They said professionals would come and all I got was guys from home depot parking lot. The value of work was not worth the hassle. Mind you they tried to cut corners that I called them out on. I do not recommend

    Crooked paver

    Terrible experience. They put our paver in totally crooked, after planting a tree for us they left the rock (we had to add mulch ourselves which is ridiculous bc of the price we had to pay for them to just plant a tree.. they also left our irrigation system all over the place and never even showed us how to use it so we have been hang watering the tree they planted (again, ridiculous for the amount of $ we paid..) As a fellow business owner I believe 100% in giving businesses a second, third, even fourth chance to correct mistakes before taking to the public and writing a review like this but their customer service is AWFUL. The woman who runs the appt booking has a huge attitude/ego and makes you feel very uncomfortable for having concerns. 0/10 recommend. I have to now pay another company to correct their mistakes bc Pure Turf USA will ignore you in hopes you give up.

    K M.

    Pure turf was amazing to work with very good costumer service very good workers . Bar and david take care of us with best price and answer to any questions we had . Highly recommend on them !!

    Before

    When we bought our new build we were shopping around like crazy for someone to do our yard. We got some really crazy quotes and told many times that our dream yard couldn't be done. But searching around I stumbled upon Pure Turf USA. From the beginning the customer service was impeccable and never wavered throughout the entire process. They came out the next day after I called them and sent their design expert, Alon Aspler. He helped make our vision come to life. We literally drew it up and gave it to him and they made it happen. They got the entire project done is 6 days! They worked from morning until almost 5pm every night to get it done. We had expressed we had our son who was dying to be outside and they made it happen for us. We also have a dog and they assured us their turf was the best option for our needs. With any project there has to be some little tweaks here and there and every time we called for them they came out to help! I have been recommending this company and team to everyone who asks and everyone we know who is buying homes! I will definitely be using this company's service for all my yard needs!

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    7 months ago

    Professional and gave me my quote quickly. Signed a contract after I read everything. Lifetime warranty on turf too.

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    Thank you very much for the kind words!

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    Thank you for the opportunity to serve you

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    They did exactly what they said they were going to do. They showed up on time and completed the job the next day. I will use them again.

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    Page 1 of 2

    Ask the Community - Pure Turf USA

    Review Highlights - Pure Turf USA

    Kevin was incredibly helpful in that I had done AI designs of what I wanted and he created the plan to make it happen.

    Mentioned in 9 reviews

    Read more highlights

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    US Turf - After

    US Turf

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    For the win. Thank you all so much for fixing our disaster of a yard! We love it, the dog loves it,…read moreour neighbors keep complimenting us. Solid work with a solid team. Thank you guys!!!

    Martin completed our initial estimate, and at first the communication was great. Unfortunately,…read moreafter that, things started going downhill. It's disappointing because I really wanted to love this company, but the entire experience has been filled with frustrations, constant follow-ups, and having to ask why things weren't getting done. On the first day of the project, the crew arrived and began measuring the area. They knocked on my door because they wanted to confirm some measurements. When I went outside, they explained that the measurements Martin had provided seemed off and that the border where the plants were supposed to go was much wider than expected. I agreed and told them that wasn't what Martin and I had discussed. I immediately called Martin and explained that the measurements were incorrect and did not match the design photo I had been shown. He told me he had used Google Maps for measurements and that sometimes it's not accurate. I was shocked because I specifically thought he had physically measured the area himself. He then informed me that additional materials would be needed, resulting in an extra cost of approximately $1,900 for more pavers and artificial grass. I explained that this was not my mistake and that it was his responsibility to ensure the measurements were accurate. I had asked multiple times if the quoted amount was final because one of my biggest concerns was avoiding a seam in the artificial grass. While he ultimately corrected the issue without charging me the additional amount, I still ended up with a visible seam running through the grass. Which I'm not happy about still. We also added a raised seating area with lighting. After installation, the area had a significant slope that was very noticeable. When I brought it to their attention, they explained that some slope was necessary for water runoff. However, this wasn't a slight slope it looked more like a sunken area on one side of the square. They eventually came back and corrected it. The pavers have also been an ongoing issue. They were uneven and not properly leveled. The company has returned twice to address the problem. While there has been some improvement, it still isn't what I would consider acceptable, and the unevenness remains noticeable. The plants they installed also began drying out. They had to return twice to address that issue as well, but only after delays and on their own schedule. Currently, I still have cracked pavers, chipped pieces, and stained pavers that need to be replaced. I am still waiting for a response regarding these issues. Once again, everything seems to be handled at their convenience rather than with urgency or concern for customer satisfaction. My overall impression is that once the company secures the job, customer service significantly declines. The quality issues, lack of communication, repeated repairs, and delays have made what should have been an exciting project into a frustrating experience. As a customer who invested a significant amount of money, I expected better workmanship, accountability, and follow-through.

    Advantage Landscape - We are the 2019 Best of Las Vegas winner!

    Advantage Landscape

    (161 reviews)

    If I could give more than 5 stars I would. Ken, Matt, Kalian, the on-site team of some of the…read morehardest and most skilled workers I've ever seen...from start to finish it was an A+ experience. We had an awful experience with another company and were really worried about finding someone honest and reputable. We saw a friend's yard and we were so impressed that we asked for details on which company did the work. We spoke with Kalian at Advantage based on the recommendation and we were immediately impressed with her knowledge and kindness. We met with Ken the following week and he walked the property with me making suggestions. Ken definitely has a great eye for landscaping. Matt was also great, helping us on a daily basis with the logistics and giving his opinion on how to make the area shine. His prices were within reason for the scope of the project (unlike the other company we had hired, whose project/contract price was almost 3 times the estimate of the project AFTER we paid the deposit). The final result was incredible, but what really stood out was the entire experience working with Advantage. They truly listened to what we wanted, took our ideas seriously, and also brought their own creative vision and expertise to the project. The team went above and beyond to help us make our entire yard perfect, paying attention to every detail and making the whole process smooth and enjoyable. Their professionalism, communication, and craftsmanship exceeded our expectations. We can't thank them enough for transforming our yard into something we absolutely love. I would recommend them to anyone who will listen!

    They replied quickly to my request for a quote,Jesus came out and listened to my needs and then…read moregave me his input that made what I wanted even better his attention to detail is what impressed me and influenced my decision. They were a little bit higher but not enough to matter when I considered that I knew they would do a good job. They got to me quickly and did a very good job. They made sure I was completely happy before they left. They did exactly as promised and completely cleaned up my yard when done. Very happy with advantage landscape.

    TurFresh

    TurFresh

    (13 reviews)

    Westside

    We have had turf in our backyard for about 5 years now, but have never hired someone to clean it…read moreprofessionally. Every so often we used simple green to rinse out the turf and that was it. Finally decided that it was time for a deep cleaning and TurFresh provided the most reasonable quote. Other companies wanted to charge us over $600 and our yard is not huge. I was able to schedule an appointment within a week. However, on the night before someone contacted me to let me know that their technician got sick and asked to reschedule. We had to wait another two weeks, but I appreciated the communication. Anthony showed up on time, explained the process and asked me where the high traffic areas were in our yard. He took around two hours for the deep cleaning and did an awesome job. The turf looked so much better and all the bad smells were gone! It has been a little over two weeks now and everything is still looking good! Great service and definitely worth the money to not be stressed about cleaning turf on your own. We will definitely call TurFresh again in the near future!

    I scheduled an appointment with TurfFresh Las Vegas by phone about a week in advance and the…read moreprocess was easy. On the day of the appointment, the staff member who was coming to clean our turf sent a message letting me know he would be slightly delayed, which wasn't a problem at all. Great communication to start. When staff member, Dean, arrived, he was very pleasant and helpful. He took a few minutes to explain the cleaning process and asked a couple of questions about our backyard so he could understand the space and our needs. Our backyard is pretty small (probably less than 100 square feet) but with two dogs it definitely needs regular cleaning. Dean completed the turf cleaning in about 40 minutes and did a great job. The turf looked clean and smelled really fresh afterward, which is very important to us with our dogs. All the debris was removed as well. He also left us with a TurfFresh solution that we can use between professional cleanings to help maintain it. Overall, we're very happy with the service. Thank you so much! We'll definitely be scheduling another cleaning in about 3 months. Thank you TurfFresh!

    Peak Services

    Peak Services

    (118 reviews)

    I just finished a backyard landscape completed by Peak service, and 100% satisfied with the work…read moredone. The highlight makes them standout is that they provide professional design ideas and service, which is very different from others who always asks you to provide plans. My project is designed by Taro, a Japanese guy, who shares the same Asian culture with me and understand my needs very well. Also, their field work team, Ken, is fast! They complete a 4500 sqft project in only 3 days, and fulfill all my change request. Although their waiting list is long so you need to book early and quick. All my colleague says amazing after seeing the backyard, and we are very happy about the work they have done. Good job, teams.

    I would not recommend using this company based on my experience. Prior to paying the deposit and…read moresecuring their landscaping services, communication was prompt, professional, and friendly. Unfortunately, after the work was completed, the level of customer service and responsiveness declined significantly. Approximately 10 bay laurel trees were installed around my property. Within about 30 days of installation, the trees began turning brown, and they have continued to deteriorate. After multiple emails regarding the issue, the company eventually sent an employee to inspect the bay laurel trees and determine what may have caused the problem. However, after that inspection, communication essentially stopped. I have sent follow-up emails requesting an update on their findings and asking what, if anything, will be done to address the trees, but I have not received a response or explanation. It is disappointing because my experience with the company was very positive before the deposit was paid. I simply expected the same level of communication and customer service afterward, especially when an issue arose with landscaping that was installed only about a month earlier.

    Pure Turf USA - artificialturf - Updated September 2026

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