1. Vintage Pools

    1. Vintage Pools

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    Las Vegas, NV

    Vintage Pools

    2.8 (52 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 week ago

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    Bubbling, torn, flaking, spotted concrete from Vintage Pools.

    Please choose any other company besides Vintage Pools. We had numerous issues - mostly poor communication & overall quality; however, our biggest issue is the concrete. Within a month of our pool completion, the decking began to bubble, flake, tear. [[HIGHLIGHT]]Contacted Vidal multiple times; he blamed it on our pool water or our pool guy, then sent his guys out to patch it up (done poorly, texture didn't match).[[ENDHIGHLIGHT]] Within days it started to bubble again. In fact, we are now on year 3 of continuous decking issues. The decking has NEVER been acceptable, we just get busy & tired of begging Vidal to stand by his work. [[HIGHLIGHT]]Communication with Vidal is exhausting; I have the text to prove it.[[ENDHIGHLIGHT]] Finally we decided to get advice from other concrete companies. Both companies immediately identified the concrete as bad; likely mixed improperly or expired when it was installed. (Interesting how 2 separate companies diagnosed bad concrete immediately, whereas Vidal blamed it on pool water?!? I believe he knew it was bad all along, just was hoping we didn't ever find out.) We received quotes between $5,000-$15,000 to repair what Vidal & Vintage did. When I reached out to Vidal again, he offered to fix it.....at my expense. How generous of him to charge me for concrete twice. No thank you. I do not trust him or his work ethic. At this point, the concrete is in such bad condition that it's becoming a fall/ foot injury risk. The flaking decking is sharp, the underneath concrete is slippery when wet. I highly regret meeting Vidal & I would never give him another dollar.

    Swim up bar and sunken entertainment area.
    Jason G.

    Update, God works mysterious ways. So after finally getting my slab back Vidal said it would be additional $6000. I paid $1400 for fabrication and free install and it looks great. All these Vegas pool company's r just greedy contractors in my opinion. Use build my own pool and hire your own subs and save all the profit. Can't believe it took 2 years to get done what should have taken 3 months.

    Tanning ledge.

    We contracted with Vidal and Vintage Pools to build a 10x20 pool. The price was around $46,000. The build quality is excellent, tile work is great, decking is good but 1 more drain channel would be better,plumbing and electrical all works as expected. [[HIGHLIGHT]]Vidal was great to work with and everyone worked very hard.[[ENDHIGHLIGHT]] Building a pool is a large project and I expected there to be some complications but I feel it all went smoothly.

    Cuts left from tile guy

    3 star average is accurate. You will get your pool, but the experience along the way will be bumpy and unpleasant. Vidal is hot and cold. Some days he delivers great service and is pleasant to work with, but other days not so much. [[HIGHLIGHT]]When you have bumps along the way, prepare to be treated like you the customer are the problem, instead of him taking accountability and reassuring you that he'll fix it. It will be an argument to get things fixed.[[ENDHIGHLIGHT]] Everything is sub contracted out which is why they have so many issues. They don't know the crew coming to your house, or the work they do. Here were my 4 main issues I experienced: 1. Design of my yard did not match approved rendering. I declined initial rendering, wanting more grass. Vidal sent a new updated rendering which I approved. Well, final product is here and they designed my yard off of the initial rendering I declined. I brought up my concerns to him on day 1 & was dismissed "trust the process". Product completed & I was right. They build my yard off the wrong rendering. Brought this to Vidal's attention. No apology. No accountability. He was so rude. Told me my design was not possible. Maybe so but that should have been communicated to me ahead of time and not just done without my permission. We did eventually come to an agreement and I am happy with this now, but I was not happy with the customer service leading up. 2. Concrete company was a total mess, trashed our neighborhood streets. Concrete poured all over a tree trunk in my front yard. Tree will likely die. Plus a huge spill - concrete poured out the back of the truck all over the streets as they drove out of our community. HOA and one of my neighbors were furious. Uncomfortable for us. Took a long time to get cleaned up. Later received certified letter from concrete company that they'd placed a lien on our home due to non payment from Vintage. I guess Vintage wasn't happy with the concrete guys either so they withheld payment, which resulted in the lien. Fixed now aside from my poor tree in my front yard. Vidal confirmed today 8/13/24 that he has no plans to do anything about our tree. 3. Pool light was not installed correctly. Seal is faulty. Water filled the pool light on day one of adding water to our pool. [[HIGHLIGHT]]I brought this up to Vidal immediately, he said it's a warranty issue. Our pool construction still wasn't even complete, and it was an issue day one so it's clearly not a warranty issue.[[ENDHIGHLIGHT]] Just wasn't installed correctly. Pool light doesn't work at all. Took 45+ days to fix. The warranty company spoke very poorly of Vintage Pools when they came to our home. So their reputation is clearly notorious even with their partners. 4. Tile. Had a dispute over the tile design. Our rendering had a tile accent on the stairs, but apparently our contract did not include this. Vidal agreed to add it. Send his tile guy back out. Drained the pool and he added the tile strip but it was done so poorly. He left huge cuts in our pool foundation that were sharp and rigid. There's no way he missed them. They were huge. We brought this to Vidal. So tile guy had to come out again to drain the pool and repair the cracks he left. He got most but not all. It's a brand new pool, shouldn't be any cracks. Vidal again is treating us like we are the nuisance when the reality is he's got bad crews and there's just no quality control Like I said - you will get a pool and for that you will be happy. But prepare yourself for a drawn out process and to be treated like you're the problem for simply holding them accountable for your $45k+ investment. Final items to note: their office phone will be out of service periodically. A large pool loan company would not write new business with vintage because they had too many customer complaints with them. We got approved, but not with them specifically. Vintage can't find a good concrete company to do the sub contract work. See above. Check out Robertson's concrete out of Corona CA on Google - that's who they subbed for our pool in Las Vegas. Awful reviews. Worse than Vintage even.

    I chose Vintage Pools because of there web site that have pool packages and prices up front where as other pool Contractor will come out and give you estimates. Vintage Pools has there web site gives you an Idea of pricing from there with Options to your needs plus they also do Landscaping as needed. Where some Pool Contractors only do Pools. As of the time line getting pool done is up to you because delays will happen because of the Holidays and Weather Permitting In Las Vegas area. Great staff they text you when you are schedule for certain work. We went with one of there packages then added options what we needed for our back yard. We needed landscaping besides just pool and decking for patio they do it all.

    My Beautiful Vintage Pool!!!

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    2 years ago

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    Ask the Community - Vintage Pools

    Review Highlights - Vintage Pools

    Starting with Hank and the design, he knew exactly what we wanted and guided us in the right direction.

    Mentioned in 10 reviews

    Read more highlights

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    The company's representative, Scott was very responsive and answered all my questions. Hard working…read moreand extremely polite. It was too bad that we had to go with another company to do the pebble tec. Unfortunately, there are only a handful of companies authorized to do pebble tec. The experience I had with them throughout the estimate process was great and the price for the quartz was more than reasonable. If you don't have to do pebble tec, I would recommend them.

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    Vintage Pools - poolservice - Updated July 2026

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