They were great with communication showing up when they said they would test testing the water…read morebefore and after. Everyone I dealt with was very professional and I now have better water.

We had Pure install a water heater we bought & it turned out to be defective. They were out here…read moredaily until the problem was finally discovered & then installed one of theirs. We had several different technicians here including their boss & everyone was so friendly & worked hard to make things right. When you call you get a real person & they send someone out that day. So glad we went with them!

Great Service. Great Work. Omar in the office was very…read morehelpful, got someone out here a couple of hours for diagnosing. Victor and Jose came early the next day, got the old pump, and all the pipe out, and replaced the same day, in the rain no less. Shout out to Alex and Stuart as well. We highly recommend Bruce McKay Pump and Well, if you ever have any well problems with your well.

Amazing Service!! We were having pressure issues with our well, Immediately they were able to…read moreschedule us for the very next day. They came out during the crazy huge snow storm we got (2/17/2026) which I honestly thought they would reschedule. Despite the weather conditions, Victor and his crew showed up with had such a great attitude. They found the issue immediately and were able to get us back in service. He took the time to clearly explain what was going on with our well, answered all of our questions, and made sure we understood. Again, these boys were out in the weather with such a good attitude, I am very thankful for them! You can tell they value their customers and the importance of water. The tough weather conditions, the amazing knowledge on wells, the total repair time, the professionalism and positive attitude. 100 out of 5 Stars!! Haven't had pressure issues since!

Luke Eschen did a fantastic job replacing our shower valve. He is punctual, profesional and…read morepersonable. His work is that of a perfectionist. I intend to use him on future plumbing jobs. 908.00

I previously had a good experience with Hoffman Plumbing, so when I noticed a small leak from the…read moretemperature and pressure relief valve on my water heater, I called them out again. This time, something had clearly changed. They charged me $99 just to provide a quote and then tried to turn a simple, clearly diagnosed repair into a massive upsell, with multiple wildly inflated proposals that had little to do with the problem I called about. Before they arrived, I had already done my own troubleshooting and correctly determined that I needed a new T&P valve, a new expansion tank, and a whole‑house pressure‑reducing valve. It was a straightforward, targeted repair. Instead of focusing on that, Hoffman gave me five quotes: Replace all plumbing (supply and drain) plus the water heater, expansion tank, and pressure regulator: $35,611.00 Replace all supply plumbing plus the water heater, expansion tank, and pressure regulator: $23,874.00 Replace all supply plumbing but not the water heater: $20,365.00 Replace just the water heater, expansion tank, and pressure regulator: $4,800.00 Finally, the work I actually called about (and I had to ask specifically for this quote because it was not given)--replacing the pressure regulator, T&P valve, and expansion tank--dismissively labeled the "bandaid option": $2,180.00 That last number was for the exact repair I had already identified myself. I later bought the parts and did that "bandaid option" on my own for about $150 in materials. Seeing a roughly fifteen‑times markup on such a basic, well‑defined repair, after being talked down to, made it crystal clear they were pushing high‑dollar, out‑of‑scope work rather than providing fair, proportional service. The attitude matched the pricing. Instead of respecting that I understood my system and wanted a targeted fix, the plumber treated me as if I were clueless. The underlying message was obvious: don't just repair what's wrong--let us replace as much as possible for tens of thousands of dollars. About a week later, I received a voicemail from Hoffman asking when I wanted to schedule the work. I called back and explained why I would not be moving forward: the extreme quotes, the mismatch between what I requested and what was pushed, and the fact that I had already completed the repair myself. The person on the phone showed no empathy, offered no apology, and simply said she would close out the call. A couple of days after that, I got a text from the same person, clearly forgetting that we had already spoken: "We'd love to earn your business. What's holding you back from moving forward? If it's the price, we offer financing and may have discounts available. Text me back or call anytime. I'm here to help!" After being quoted up to $35,611.00 for work I never asked for and $2,180.00 for a repair I did myself for about $150, receiving a chipper financing pitch was beyond frustrating--it was insulting. It told me they either weren't listening at all or didn't care enough to track a very clear, negative response. In short, my one‑star review is based on: Extremely inflated quotes: $35,611.00, $23,874.00, $20,365.00, $4,800.00, and $2,180.00 for a $150 repair. A condescending attitude toward the appropriate, targeted repair ("bandaid option"). Tone‑deaf, sales‑driven follow‑up that ignored my explicit decision not to proceed. I did not hire Hoffman Plumbing for this job and have no intention of doing so in the future. If you value honest pricing, appropriate recommendations, and being treated like an informed adult instead of a walking checkbook, I strongly suggest you look elsewhere.

I had recently purchased a water softener system as well as a reverse osmosis system for my home…read morethrough Culligan Water Conditioning of Sparks. The service has been nothing short of "top notch" and installation/communication has been so wonderful. Bill was so helpful, and all the staff has been so friendly, and willing to work around my busy schedule to get the system installed and setup properly. They also took the time to make sure that I understood everything I needed to know. I would recommend this company over others because of the quality of service, and quality of the products they manufacture.

I wasn't aware there was new management (SPARKS office) after the pandemic. We scheduled a water…read morefilter replacement, and I was informed over the phone that the service fee was $140, plus the cost of the filter. Based on our prior experiences, we assumed they had increased the service fee from $99 to $140. Previously, we paid a total of $169 ($99 service fee + $70 for the filter), which included a courtesy system check as part of the $99 service call. Now, they've billed me $430--absolutely shocking and a complete rip-off. To make things worse, the filter costs less than $40 on Amazon. The new management was deceptive and not transparent during the call when we made the appointment. VERY DISAPPOINTED. I will no longer be using this company--scam - stay away from these people! There are other companies can come and help for lower price if you decide to change water filter or you can do it yourself. Will cost only less than $40 or the max $50.

Outstanding job pro plumbing! Everyone was amazing in an emergency! With high stress of a sudden…read morepipe burst Charlie, Jay and the pro plumbing team has been amazing to work with. Efficient, organized, talented and inspiring work ethics.

Contacted Pro Plumbing via Yelp to have a new kitchen faucet installed and received text and phone…read morecall the same day. I had an appointment scheduled the next day. The work was done quickly and professionally. I would recommend Pro Plumbing for your next plumbing service.

Chalking and install of 4 shutters most reasonable quote, on time and helpful…read more Good value. Would contact again.

Aaron was great, finished product is excellent, it is refreshing to see the results of a skilled…read morecraftsman.

These guys came out this morning to check my pressure tank that I suspected was bad and had it…read morereplaced by two o'clock. Outstanding service by friendly and efficient techs at a price I feel is fair. Couldn't be happier.

The only way to describe West Coast Pump and Well is AMAZING!…read more I was searching for a well company to do a well inspection and water test on a plot of land that had a well on it but it hadn't been used in decades. I read reviews and chose West Coast over MacKay and I couldn't be happier with the service at West Coast. Beau was the well technician that came out and he's also the owner. He was so helpful! I had never had a well before so he explained everything very clearly and when the water sample came back, he called me to explain the results. He also gave me a quote to get the well operational. Once I closed on the land, I immediately called Beau back to schedule an appointment to get the well running and electrical cleaned up. I will be a returning customer and encourage anyone needing well related work done, to reach out to West Coast!

Alan was very friendly, patient and knowledgeable. He took care of our issue efficiently and our…read moreshower is actually draining as it should!

I thought I had scheduled irrigation assistance for a stuck valve, an annual water heater flush,…read moreand since they were already here, I planned to ask about a whole-home plumbing inspection as well. Ben was good--pleasant, professional, and very informative. He was able to loosen our irrigation valves that had become stuck and completed the whole-home plumbing inspection. However, the water heater flush was not performed, which left me a little confused since I believed it was included in the service I had scheduled. Ben explained that we could schedule the water heater flush about six months from now, allowing them to visit twice a year and stay on top of maintenance. While there may have been a misunderstanding regarding the appointment details, Ben himself was good to work with. He was personable, knowledgeable, and offered several helpful suggestions regarding plumbing fixtures and a water softener system. Overall, a positive experience, and I appreciate Ben's professionalism and customer service.