I went in to get prices on different type of storage units and Emily was super sweet. She was so…read moreinformative and not pushy at all. She was thorough in information!!!

Don't rent U-Haul . Front desk person either has Alzheimer's or is totally incompetent …read more Rented a truck and returned it the next day and they never checked my return in, have no record of me but I'm definitely on video. Corporate so far is just as incompetent . They have been charging me daily for a truck I turned in days ago. I talked to corporate management and they were going to fix it and they just charged me more. Called again today and talked to a very helpful person and he stated I was called with no answer and message left which is a lie. We will see what happens but I would recommend staying away from that cluster#####. I have spent more time on resolving this than I was actually in the rental truck.

I chose Sundance Self Storage because the facility initially appeared clean and straightforward,…read morebut my experience raised concerns about transparency and customer service. During the lease signing, the paperwork was reviewed page by page, yet no one clearly disclosed that an additional $18/month protection plan would automatically be added unless I provided my own insurance. I immediately explained that I already had homeowners insurance covering stored property. I was told proof would have needed to be provided before signing, which I would have gladly done on my phone or by emailing documentation if that had been explained beforehand. I sent proof of insurance the very next day within the required timeframe. The protection plan was removed going forward, but the original $18 charge was never refunded. The amount itself was not the issue; the concern was the lack of disclosure and how the situation was handled afterward. The contract also states the facility receives revenue from these protection plan transactions, which creates an incentive for the charge to be added by default. The larger issue involved the promotion. I was told the second month would be free with autopay, yet my card was still charged. When I contacted the office, I was told the credit would be applied to March instead. Because this is a month-to-month rental and I moved out on March 7, the promotion was never actually honored and I paid for both months. Customer service also became part of the issue. On one visit there was a sign stating the office would reopen at 3:00 PM. At about 2:57 PM I could see Ms. Cathy outside sweeping a few feet away. She saw me waiting but did not acknowledge me and continued sweeping until exactly 3:00 PM before returning inside. I was coming in to finalize cancelling my unit, and that interaction reinforced my decision. Customers should also know the office closes daily for a one-hour lunch break and access ends at 7:00 PM. If assistance from the front office is needed outside those hours, there may be no staff available. Before posting this review I attempted several times to resolve the issue privately; in person, by phone, and by email while I was still a customer. Each time I was told there was nothing that could be done. 3/9/26 - Response to owner Thank you for the response. I would like to clarify a few points with supporting screenshots and attachments. There was never a refund issued. The office email states March was credited after the February payment processed. I moved out March 7th, after the assumption that I was going to stay longer. Proof of my homeowner's insurance was provided January 3, the day after signing. The protection plan was removed going forward, but the original charge remained, still no refund. The promotion advertisement states "1st Month Free - certain restrictions apply, see manager for details." I specifically asked the manager about the promotion at signing at Sundance Self Storage. At no point was it explained that maintaining the TPP was required to receive that rate. Because that requirement was never explained, I later emailed to confirm that enrolling in autopay meant the second month would be free. Promotion contingent of TPP still not disclosed. I included screenshots of the promotion, advertisement, receipts, email communication, bank transaction, and hours listed on the website and Facebook page that do not have the mandated hour breaks posted. Those wanting to visit Sundance Self Storage should plan accordingly. I wish this level of time and effort had been applied when I originally tried to resolve the issue. Thank you for the response, which provides additional clarity.

Again...The Sundance Self Storage lady is misinformed. I am going off my net numbers from my credit…read morecard statements. That means the insurance cost of $14.00 per month is already in the figure. I was charged $148 for a 10x10 outside unit Dec 2025. Then it went to $194. Now as of June 22, I've been billed $213. So, 1st increase, $46 or 32%. Then up another $19 or 10%. So, since Sept 2025, 10 months, they have raised the rent $65 or 44%. Oh, and by the way...they are only suppose to raise every 6 months. They have raised me 2 times in 10 months. But of course they are just banking on the fact that you won't check your card statements. My son has a 10x20 indoor unit and they have done the same thing to him. I have had a 10x20 inside storage at NSA Storage in Peoria Az for 10 Years. I pay $209 per month. They have not raised my rent for 3+ years.

Super price, the office is open limited hours but paying online is very easy, I've had the same…read moreunit almost 10 years. Long wait list for a reason.

Excellent customer service from Ashley! Overall great experience. Quick, clean, and kind!read more

When we arrived with our rv the main gate had a piece of the metal bars missing, a large enough…read morespace for someone to fit through. So much for security. When I asked when it would be fixed, the manager, Sylvia, said she didn't know because the maintenance man was sick, and they could not hire someone else to fix it. Then I asked if they had any break ins in the past year. Answer was no, however a customer who was moving his rig to another storage center told us it was broken in to recently. So much for honesty. Price is good, but another example of you get what you pay for. If you value security and good customer service, this is not the place.