I received a call back and was inquiring about the facial services to better understand what they…read moreare since there were no description on the website. See attached photo. i have never been there before so I think it's only fair to ask questions such as how long is the facial etc. I must've triggered some sort of insecurity because she resorted to saying how long she's been doing this which didn't address my question. She became defensive and told me that I should go with whomever I typically go to. Funny thing is I never even said that I was interested in booking an appointment as I was just calling to inquire just like I did with other places in Williamsburg. With that type of customer service over the phone, I wouldn't even bother seeing how it would be like dealing with her in person. I even told her I'm from out of town and only going to Williamsburg for vacation. With that attitude I don't know how you would compete against other places. I rarely publish reviews but felt compelled to write one to help out other consumers who are contemplating whether to try this place out or not. I don't think this person should be in business if you don't know how to help customers. What makes certain businesses last longer than others is when they can provide an overall positive experience from start to end. You really should reassess if you're in the right service industry given its health/wellness-related. I support small facial salons because they tend to be more passionate about what they do and it shows in how they talk about their services. I've been getting facials all over as I travel on vacation almost every month and typically not the same place and I always get a facial or massage in places I've never been to as I like to come home relaxed - after all that's why people go on vacation. I'm not sure why this individual would feel the need to dictate what I do on my time and where I should go for my facial. Response to owner's comment: That is not accurate that I would ask if you would screw up my face. Why in the world would anyone ask that?That doesn't even make sense. I simply was asking what the difference was between the clarifying facial vs the pure results facial, what product you use and if you included extractions. The fact that you said: I'm not at the shop to remember my products" is concerning given how much experience you claim to have and how you say you customize it according to the individual. You couldn't even name one brand! I ask because I prefer organic products and because you couldn't tell me what product you use then what makes you think I would've booked with you to even reject me? My comment was that unlike massages where its likely can't rare to cause any permanent damage in comparison to facials. We only have one face and if someone messes it up due to the product they use or being too hard when doing extractions; this can be irreversible. I explained this was why I was asking questions so I can feel comfortable and understand what your services entail and what product you used, but I never accused you nor directed that towards you or ever questioned your experience. I was surprised she reacted the way she did. The fact that you are being defensive again and turning this around on me speaks the kind of person you are. If you read my review if I wanted to bash you I probably would have said: It's 2025 perhaps if you invested on designing a site that is professional and user friendly then people wouldn't have to call for clarification and ask questions. I should've not even bothered to inquire as soon as I saw how plain your site looked and on top of that it's not even secure. No one has provided a review on your business in Yelp since 2020! For someone who has over 20 years being an esthetician and to only have 3 testimonials on their website? If you are truly as good as you claim to be I would think you'd have more customers raving about you. Even If your facial was free I wouldn't bother going there. There are plenty of places in Williamsburg with owners who are kind and helpful. Perhaps you can learn from Karina from Ardent Skincare. I asked her the same questions I asked you on the same day but see the difference between how she responded to me versus how you did in my attached video. Notice how she didn't need to mention how long she's been an esthetician because it's irrelevant. Besides who would ever tell a potential customer that they suck? I truly hope people see my review. As you can see I've never posted one ever but this person is appalling and people deserve to know her true colors. By the way most business owners appreciate candid feedback. If you can't accept honest reviews then you shouldn't be on here. These are intended for customers to share to help others.

Heather is so prompt and professional. I got a few waxing services and I am very happy with it…read more Heather took her time with the details of where I got waxed. I felt she really made me get my money's worth. She really made me feel welcomed and comfortable and we chatted about a lot of things where I realized she's so down to Earth. I'll be back for sure found a customer centered wax spa

They were ok, I have had a few massages with other companies…read moreand they are just ok. The guy who gave me my massage was a little rough, also when I asked to go a little lighter on the touch it took me 2 times to say so. But after I left I felt better, so not a total waste of money.

Hi if anyone is looking for a place to go to for a massage don't go to Armrita Beauty & Wellness I…read morewent here to this place to try it out I read really good reviews on Yelp here and the service I had done wasn't that good. The massage therapist I saw here I couldn't understand anything what she said to me she has an accent that is hard to understand her. I only wanted to get a massage there but the therapist asked me if I wanted to add other services like hot stones and whatever else to my massage I got. It all added up in the end and it was really expensive for everything I got done there and on top of that they didn't take but cash and credit card no checks. The massage therapist was really pushy there kept asking me to make another appointment with them and I told them No. It was a not a good experience I had there will never go back to that place again now I know. Thank you, Jennifer Lin

Went today with my Mom for pedicures. We only go to Moon, she is OUTSTANDING! Takes her time, great…read moremassage, and she is a perfectionist! Thank you Moon, for the wonderful job that you do for all of us

Shout out to Annie who has been doing my Dip manis without harming my natural nails. She may not…read morespeak English but as long as the television is on then I don't need to converse for the hours spent as she carefully tends to my nails. I have referred so many of my friends and acquaintances to this shop because they are superb. Yes, I love glitter so that's bling in the pumpkin colored nail polish perfect for this autumnal season. Hannah is another technician as well as Moon and Justine. No infections at all and I also get pedicures here as well. Just love this place!

I enjoy getting thread and tint done by Galz. It's always clean inside and she is very pleasant…read moreand professional. I also like the fact that she is responsive. I've dealt with several businesses during the pandemic and My biggest complaint is how long they take to respond if at all. Makeover by Galz also listens to my needs and we are working towards getting my eyebrows a more natural and full look. I highly recommend this Spa.

I went for my first appointment with Okasha to get an eye lash lift and eye lashes tinted. I am in…read moremy 60's and did not have high expectations of results. I can't wear mascara and thought I would try this. The process was relatively easy and not painful. Okasha is very knowledgeable about eye lashes and eyebrows and offered great suggestions. She is very sweet and constantly checked In to make sure my comfort level was good. Basically you lay down with your eyes closed - she does the rest. I was pleasantly surprised by the results. Okasha explained that each time I have this done, the results will get better. She even recommended a product to help keep my lashes moist and healthy. Her prices are fair for the quality of work. I have already booked my next appointment. She will shape my eyebrows and add tint too at that time. I look forward to working with her in the future and recommend anyone who is interested in this service , along with other beauty services, to give her a try.

Sensitive skin facial for my complexion was so welcomed by Melissa who explained how she was able…read moreto open my pores without using steam but rather using different oils that do not clog my pores. She was so educational as she treated me and she also extracted my plugged pores. The ambiance was so relaxing with aromatherapy and calming colors. I have had so many facials in my life and this first session will not be my last one. I have already booked another one which I look forward to very much. Hopefully I will be able to get to see her before my friends do because they're all looking for a great esthetician!

Melinda is easy to talk with and to get her thoughts on what would work best for you. I have my…read morebrows tinted and waxed and always come out beautifully done. It is a very relaxing experience.

I love this salon! After having some of the best spa treatments in this world in SE Asia, this…read moreplace is at the top of my list for places to spend my money. It is a clean, pleasant atmosphere and relaxing. I had the VIP pedicure, with one of the male technicians. I loved the paraffin wax treatment. I also had a massage with one of the women and it was seriously the best massage of my life. She worked on my neck and scalp for awhile and used her forearms on my back, which felt amazing. She was very sweet and friendly. Unfortunately I do not live local, but I liked it so much I bought a gift card for my sister who does live there, so to support their business.

Poor customer service, salon not organized or clean.Quality of work sub par. I had been here a…read morecouple times just because close to where I live. Went in for appointment and was never addressed after I was asked to choose a color. Something else I find odd. All nail polish is on the wall and the customer has to rummage through to find a color prior to being serviced.

I followed my esthetician Angela to Youthful Beginnings when Hawaii Blue closed. Angela has since…read moreleft to move to another state (we miss you!) but I've chosen to stay with the spa. The customer service is great and it just has good ownership. You can just tell it runs efficiently and it's always pleasant inside. Good vibes all around. I'll continue to go to youthful beginnings for my Botox/Dysport injections until the military forces me to move away. I hope I can find a spa this nice at my next base. One tip: the website is a little confusing when booking, all the YB locations come up and you have to scroll down to find the Williamsburg location. I made a mistake my first time booking on the site and accidentally booked in mechanicsburg. Thankfully, they didn't charge me for the missed appointment, but I hate knowing I messed up their schedule that day.

Clean, professional and efficient salon. Appointments are available and usually on time.read more

I started going to creative when I was 6 months pregnant and couldn't reach my toes anymore. Of the…read more"general" nail salons (not spas), this place is my favorite! Kim is my favorite favorite but everyone is very kind. It's a relaxed and friendly atmosphere without being too casual. They even have pedicure chairs for little kids, which made my 7 year old feel like a princess! I can only speak to their gel mani and pedicure services: I've always walked out with great nails! The pedicure is especially relaxing. They offer a number of types of pedicures, but even the basic one includes a leg massage, scrub, and hot towel. The staff range from super friendly to quiet and reserved but no one is rude. I also really appreciate that they don't "nickel and dime" you like another salon in the area that started charging extra for basic pedicure procedure (here's looking at you, Uptown Nails). The pricing is very reasonable at Creative and the location is great. Tons of parking and usually only a mile or two from where I'm running errands. I highly recommend Creative!