Supremely disappointed in the level of service from Pete and his team. Ryan Horiye has no…read moreattention to detail nor follow up. As a mortgage professional, I've referred them many clients. However, after leaving me with no insurance coverage and NOT informing me that they didn't start my renewal, I cannot risk losing myself or my clients their homes due to bad business. This wasn't a non-renewal like we are seeing in CA, by the way, this was just not paying attention by an insurance broker.

Pete was very friendly and professional when we were setting up our homeowner's insurance after…read morepurchasing our home last year. He was communicative and offered us a competitive rate. We were sincerely hopeful that we had found a great insurance provider that we could stay with and not have to deal with the headache of requesting quotes and comparing insurances on a year-to-year basis. Fast forward a year and we receive our renewal notice and our premium has jumped up over 100% from our previous renewal. When I looked into the coverage, it looked like coverage for a pool had been added to our plan mistakenly. No worries, these things happen, so we reached out and noted the error and requested an updated quote so we could renew. That was over a month ago. First, we were told our policy was adjusted to show that we do not have a pool, but we had to forward a picture of our backyard showing no pool to have the underwriter approve the request. After we provided the photos of our backyard, we were then requested to send a picture of the front of our house so the underwriters could confirm the address. We were told we would get the policy updated in 48-72 hours after that. That was on April 9th. We followed up on a weekly basis and kept getting the run-around. On April 22nd we were told 'I have you calendared for tomorrow to follow up with them. I will let you know the outcome'. We had to reach out again at night the next day because we never heard back. Two days after we reached out, we were notified underwriting didn't see the picture that they had uploaded so they had to send it again and was told that they should have it resolved the next day. Fast forward to today - it's the end of the business day and once again we have not heard any update. Our policy is about to lapse in a week because this saga has been going on for a month. I have since reached out to other insurance providers and have gotten multiple quotes with quick responses from the agents and was able to secure a new policy for the same price as our premium from last year. (over 50% off what Farmers offered us this year, granted it seems like we'll never know what our actual premium should have been without the pool since we still have not received an updated quote to-date). I understand that things happen and sometimes it takes a little longer to get back to people but the communication was consistently abysmal and this entire experience has been frustrating. 2 stars because we had a great start, but I guess once we signed up, we were no longer valued customers.

Wayne knows his stuff. And he answers the phone…read more He ended up telling me that I'd be better off staying with my current broker because I'm grandfathered into a well-priced homeowner's policy, but he was generous enough to share advice about our coverage (we were underinsured) and deductibles that the other broker had not reviewed with us. I wish we could switch, because having someone to guide us into appropriate coverage rather than just selling bulk cookie cutter policies would be amazing. He's a self-described "insurance nerd" who enjoys getting into the nitty gritty for his customers' benefit. And he is quick to reply to emails and he answers the phone himself. I couldn't ask for more. We are trying to switch some of our other policies over to Wayne even if we have to wait on the homeowner's.

Wayne was incredibly patient, even though he realized in today's crazy California homeowners…read moreinsurance market, he couldn't help me. He explained my options and told me I'm better off keeping the insurance I have now (since he's heard that this company is no longer writing new policies). Good to know when to hold 'em and when to fold 'em !!! THANKS !!! (Super nice guy)...

Great experience. Agent Ngoc (Angie) was incredibly responsive and provided excellent customer…read moreservice. Thanks

Excellent insurance agency. Daniel Trinh , Quan Pham, Trang…read moreNgoc ( Angie ) Bui , Nhi Nguyen. They are all professional, reply and respond back within a day. We have multiple policies with them over 15 years ago Keep up good work team

Great businesss. Recommended to me by my real estate broker. Casey was fast and knowledgeable with…read moregiving me quotes, making adjustments in coverage, and answering questions.

Justin is always responsive and patient. He is good at understanding your needs and finding…read morecoverage to give you peace of mind. He found my family the right coverage at a great price. I highly recommend him. J/=

one word. OUTSTANDING!!!!!! my family has been with dave scott for over 20 years and received…read moreexceptional personal service over the years. the staff is amazing and response time is what you would expect from a professional top notch organization!! we are extremely happy with this group!! thank you dave scott, john gianulis and staff for everything!! you are a AWESOME group!!!

Ellie was so helpful when our mortgage was sold to a new lender. She is professional and…read morepersonable. She provided perfect customer service.

Vicky was wonderful helping us with an insurance policy for our new business. She went above and…read morebeyond, researching the requirements and following up. I wouldn't use anyone else.

Vicky and her staff at Farmers are exceptionally great to work with. They provide very competitive…read morecost saving rates and do so with great courtesy, warmth, and responsiveness. I've been with this office for my home and auto insurance needs for over 25 years and when I "shop" for lower rates, I always end up staying with them. They look for ways to help me save and I feel as though I'm being treated as "family" by them.

I am not understanding how this agency is still in business. Jawad Bisharat and Rose Carolina are…read morethe worst at customer services. They lack in so many levels that it can't even be described on yelp. For starter, I had to tow my car and turned in out of pocket receipt for reimbursement to Allstate. I was asked to send them a copy of the receipt via email. Weeks would go by and I did not received any respond from Rose. I'd call their office and Jawad would answer the phone. It was then I found out Rose went on a vacation and that she'll handle my reimbursement when she returns. I was so puzzled and struggling to understand why can't Jawad just take care of it himself. I've waited this long and not sure why he needs for me to wait until she returned? It took almost 3 months to received the reimbursement. Second incident, I sold two of my cars and bought a new car. It literally took this agency a week to make it happen. Why? I am struggling to understand their lack of urgency. I am completely fed up with them. I've been trying to cancel my policy with them and guess what? No respond from them what so ever! They don't call you back. When you call them, they are not there. When you finally get a hold of anyone there, nothing gets resolved. It's so annoying. It almost seem like they are a scammer. Please be smart and do your homework. I promise you there are plenty of insurance agency that will provide a better customer care than these folks. I just can't believe I've used them for over 6 months. I am extremely disappointed in what Jawad represents Allstate brand. Prior to having Jawad as my agent, I've been a loyal Allstate for over 22 years. I have now completely switched to a different insurance company altogether.

Is it a little thing that I've been a paying customer of Allstate Insurance since the 1950s? Yes,…read moreyou read that right. Over the decades I've watched as it's become more corporate, further from the customer, and more reliant on computer generated messages and solutions. When this office overcharged me for six months, for a car that was no longer on my policy, I asked for reimbursement. I got about a third of what they mistakenly charged me, but even after half a dozen phone calls - two from Corporate, all they could do was assure me that I should just relax and trust their computers. I think this company needs to reinvest itself in personal relationships with their customers. Whether someone has been a loyal customer for 60-plus years or six months; there is no excuse for hiding behind the corporate Rules of the Road. For me it's too late. I'm deeply offended at the dance I've had to do this past month or so. I don't recommend Allstate. I doubt I ever will. I grew up in a work environment that strongly suggested the customer is always right. In this case I felt in the right. It was just so damn offensive to repeatedly be told to trust their computers, that the computers were always right ... So long Allstate. Hello AAA.

So I have a motorcycle policy with Progressive insurance. I have auto insurance with Bristol West…read moreI got through AAA. I had an accident and gave a copy of my insurance both policies to the police as I just gave them what I have. the other party contacted progressive and this is the response I got from the insurance place from ROD. Hi Christopher, this is Rod from The Insurance Place. I noticed you reported another claim to Progressive on 11/01 knowing you did not have coverage...please do not waste everyone's time when you know you do not have auto insurance coverage. I find this unsettling, inappropriate, presumptive, and extremely unprofessional.

Like the professional and calming Kara. She took care of us and was friendly and helpful. We waited…read moreas she was helping a Spanish speaking client and was impressed by language skills! Great location off the 5 with good coffee place in same center.

TRIPLE AAA (4.5 stars)…read more Towing is not cheap, call around and find out!!! I've decided to get Triple A (Plus) membership for just roadside assistance. And let me tell you, WORTH the money. But you may ask why if you have full coverage with + roadside assistance thru insurance. Did you know using roadside assistance that you pay for with your insurance can boost up premiums because every call would be considered a claim. I don't want to take the chance there since I already pay an arm and leg to Progressive. Triple A offers (3) different plans. I went for the Plus Plan for roadside assistance + Motorcycle roadside assistance. After signing up I was able to start using the service on day one BUT even if you are on a higher plan (paid for and everything), for the first week grace period your services are on the lower plan - didn't like this but I get it, had to deduct half a star rating for that. Lowest plan only tows 7 miles free. Any mile after that you work with the contracted tow how much the charge... I was quoted $12 per additional mile. Not bad $48 to take me to my destination. It was either $48, use my roadside with insurance and get a ding with a claim, OR pay $350-400 for a normal tow... to tow 11 miles. SITUATION. BMW replaced my fuel pump couple months ago so this should no longer be a problem. Either there is a fault somewhere or a false-positive sensor read sending to my computer. I got my BMW towed from my home to BMW service for further diagnostics (do not drive if a fuel pump warning appears on your computer - risky). After scheduling a service I got quoted 1hr wait. That was fine because I was home and wasn't pressed for time. HOWEVER, triple a quickly sent someone and they were at my home in a short time. Ready to go in front of my garage! The person who helped me was named Ivan and he was super chill and we chopped it up a bit driving to BMW's Service dept. Afterwards, triple a called me to ask about my experience and all that good stuff. Overall excellent service and customer service. Did you know... you can use your tows not just on your cars, as long as you are present you can use your tows. So, let me tell you this... NOBODY should be using all their plan's tows within a year (if so that means you need a new mechanic or a new car). If you ever need a tow, see if your friends or family have a plan and use one of their tows. It will save you $400! My car is safely with BMW - thanks to Triple A. On a side note, I may need to tell BMW how to do their job - if it's not the HPFP (that was recently replaced), then might be the EKPS. If both are good and warning still comes up and car shuts off, the ln it's a heat-related component failure. Test the LPFP and connection, test the psi or the voltage. While at it, test the Crankshaft Position Sensor for any faults. Do your job so Triple A doesn't have to do theirs!

I needed to have my Mercedes-Benz towed from my garage to the dealership without turning on the…read moreignition. Kusay from AAA arrived with a flatbed tow truck and was blocked with a painting crew on a commercial building next door. He was kind to wait 10 mins for them to move. Then he came, put the car in neutral and we pushed it out of the garage with a neighbor's help in the driver's seat. He gave exact directions to guide us through the whole process. He then took professional control of the situation to get the car on the flatbed. So skillful. Thank you Kusay! You're the best! Stuart T.

Amir and the 3S Insurance team are absolute professionals. They are my go to advisors for all…read morethings insurance-related from personal insurance policies to complex insurance coverages for my businesses. 3S has the expertise, the knowledge, and the service needed.

Amir and his team are just amazing. As a business owner I don't have enough time to shop around or…read moredeal with claims or other insurance issues and Amir is a one stop shop. He will find the best products and help you with everything. I have been text him and awful times in the night with emergencies that happen and he has always been available and will help me every step of the way. I am so thankful to have found Amir and his team and you will be as well.