This is a bunch of marketing malarkey. They did not start when they said they would. We signed a contract that stated cleaned and sanitized. When I saw the final result, it was not clean. There was still food in the refrigerator, stains on sinks and tub. When I questioned the definition of clean the billing lady who wanted payment said--well it's cleaner. They promised pictures as the job progressed. Pictures were sent after I complained and there is NO evidence of sanitization. DO NOT use this service. read more

Not that another five star review is needed here, but I was amazed by the level of service we received. We had a complex situation, and Bob, the owner, came out to check it out himself, and spent quite a bit of time talking it through with us. The work was done extremely well, with a very prompt no questions asked return visit to address a minor issue. read more

It is definitely a 5 plus service!!! It is definitely my honor to have Alejandro and Freddy to fix water damage in my laundry room. After their work, everything is completely dry and they are also responsive and patient. Teaching me how to mitigate the issue, they left the dehumidifiers and fans more than one week to completely dry the affected area from laundry room all the way to living room ceilings. They are also very careful and to check nearly everywhere in my house to make sure there is no wet area anymore. I am very impressive by their high skills, friendly attitude and responsive and prompt action. I have no doubt to continue to use PuroClean service and recommend the company to my friends and colleagues. read more

My home was impacted by water from a burst pipe. PuroClean arrived within two hours on a Sunday. They are hard working, great commutators, passionate about what they do, and thorough. I am very grateful for their help! read more

I cannot say enough about the professional, ethical and compassionate service provided by PuroClean Northwest. No one knows when they will need the kind of help that they provide (our store had a devastating fire!) so it is especially gratifying to know that the service Bob and his team of Jesse, Lawrence and Chasin will ease the shocking burden and make you a believer that there are businesses out there that don't take advantage of a dire situation. Also a shout out to Nancy! Best team ever. Olalla Bay Market will rise above the ashes!! Thank you, PuroClean Northwest! read more

An excellent alternative to ServPro that is local and family owned. As a landlord I appreciated their accommodation and Willingness to work with insurance. I had them come out after a broken toilet valve in the unit above me flooded my uni. They came and gave their assessment and had the equipment all ready and set up. They had it all clean and dry and made sure no mold would grow. read more

We are extremely grateful for the work PuroClean Northwest has done in our home to remediate a massive water leak stemming from our heating system. John Jones led the job, taking caution and care to ensure all sections of the impacted area were dried out. He went so far above and beyond to ensure the job was done to 150%, while also taking the time to ensure our home was as livable as possible during the process. If you need help with Water, Fire, or Mold damage, book PuroClean Northwest immediately. If you don't need their services today, add their number in your phone so the choice is easy in the future! We thank you for your help John and PuroClean! read more

I truly cannot say enough good things about PuroClean Northwest. We faced a truly tragic situation in our building. While I wish we never required these services, everyone we worked with at PuroClean with was professional and responsive from the minute they picked up the phone. Special shout out to Angela who was incredibly quick to respond to all of our questions and was so kind and thoughtful. The technicians were extremely thorough and efficient. They even reduced our bill from what they originally projected because it didn't take as long as they originally anticipated. If you need a company you can trust in difficult situation, this is the one. read more

Wow these guys are on it. I had a pipe in my bathroom burst (ughhhh flood everywhere!). I called frantically and they were super responsive and quick to come out to my house. The next day I had five or six mega dryers drying out all the water damage. John was particularly kind, professional and knowledgeable. I had also recently had knee surgery, (it was a disastrous month!!!) and he was just so nice always checking on me and I even had some completely random Internet outage thing which he help me resolve which of course is not part of his job. These people are accustomed to times of panic and unforeseen disaster. This is who you want to call when that happens. They also understand the whole process with adjusters and insurance etc. so just call these people. read more

I cannot speak highly enough of the service and professionalism of PuroClean Northwest! We called after discovering substantial water damage in our kitchen. Jesse MacRae lead the job with Alejandro and immediately got the situation under control, Jesse went above and beyond to work directly with our insurance (Safeco) to make the process easy. They are the type of professionals that take stressful situations and find solutions to ensure a positive outcome. I feel lucky that we found PuroClean Northwest for this job, we would 100% use them in the future! read more

My rental house was polluted by our previous tenant's smoking and their pets' odor. We found this company on Yelp and they offered us a free quote. Bob was very friendly and patient in explaining where the odor came from and how their approach worked. Considering our house was only affected by smoking for one year, they customized their usual cleaning plan to make it more affordable. After we agreed on that plan, they finished the whole cleaning process on the same day. With the cleaning service done, the house smelled just wonderful. They also immediately sent us photos to show which parts they have cleaned with a detailed reports of what materials they used and ensured us the house would be safe to move in on the next day. Their customer service was also a very friendly person. read more

We are very happy with the professional work by PuroClean. Bob and Mark are knowledgeable. The work was done with great efficiency and on time. We highly recommend PuroClean. read more

i hire them they are very lazy and always late never use them again customer service suck

Chaise was "great", called with advance notice of arrival as requested. Very professional and did a very thorough inspection. Definitely recommend, great service from scheduling to visit. read more

PuroClean was contracted by our insurance company when our fridge leaked and flooded part of our kitchen and laundry room below. John is a total pro and a class act. He prioritizes remediation over demolition. He skillfully set up equipment (10+ fans, heaters, pumps, etc) and dried the rooms in three days. We only had minimal demolition done. John and PuroClean are professional and trustworthy - they took care of our house like it was their own. read more

Bob was extremely helpful and answered all of my questions! I contacted my State Farm insurance agent in August when I almost considered filing a claim after water damage from a water heater leak 2 floors up from my condo. Even though another company had already started working on my unit, I wasn't pleased with the extremely slow progress made, and I worried about the quality of their work and possible further damage to my condo. My State Farm agent referred me to Bob at PuroClean, who came out to my unit in Queen Anne within 24 hours. He inspected all water damage and work done to date by the other restoration & plumbing company and gave me confidence that while work was being done slowly, it looked in line with what most companies of quality and integrity would do. Even though he was not working on my unit, he spent considerable time with me and answered all questions thoroughly with patience. I wouldn't hesitate to call PuroClean in the future, thanks for your help at a stressful time! read more

My LLC has an investment property up in Granite Falls right now. The transaction was pending, and the buyer's home inspector found mold up in the attic... I immediately contacted at least 7-8 mold remediation/damage restoration companies immediately. 4-3 got back in touch with us. Of them, Melissa with PuroClean was absolutely the 1st one to got back to me. Not only that, she was the most responsive one all along. We immediately decided to work with PuroClean to have our mold issue rectified. While we were discussing the scope of work, the messages from Melissa were ALWAYS very detailed, yet to the point. Thanks to that, we didn't have to wonder about things like "are they going to do xx?? Do they understand the problem?? Hmmmm....". We are real estate investors and work with many different contractors/subcontractors. PuroClean has become THE company we will turn to for mold/damage issues!!! Thank you so much!!! Matt Inomata read more

This company is amazing! Their staff is incredibly friendly and helpful, and worked very hard to get our townhome put back together after we discovered mold growth in the attic and spare bedroom. Always prioritized safety with COVID precautions and mask wearing! I would highly recommend PuroClean Northwest if you have water or mold damage restoration to be done! read more

PuroClean Northwest will always be our #1 choice for any mold and water damage we encounter. We have already recommended them to several clients, and are very satisfied with the work they did. All the PuroClean workers went to great lenghs to ensure the project area was clean and free of dust/debris, even when they planned to return the following morning to continue the work! Fantastic attention to even the small details. By far the superstar was our project manager John. He was fun, engaging, knowledgeable, and relentless in discovering the cause for our water/mold issues. He went far above and beyond what I could have hoped for, and I hope to work with him again (if we have another emergency of course!). We also worked with several other awesome staff members, all of whom made our experience excellent. Thank you for all your hard work! read more

I can't speak highly enough about Bob and his company. He came out to my daughters today to look at some minor water intrusion in a basement. He gave her HONEST advice and a variety of budget friendly options. I was amazed and thankful we called Bob! Thankfully her situation was pretty minor and straight forward to fix. He spent lots of time with us with no upselling. I will definitely call this company next time I'm in need of remediation services and definitely give them my highest recommendation!! read more

Bob is very professional and helpful! He gave us free inspection with very details report and professional explanation without any charge. I highly recommend Bob to everyone and I will definitely do business again with Bob if I have any similar issue. read more

These guys are a first class act. They were on the job in hours (and we live on an island!). Bob and John made us feel so cared for and assured us that everything would be taken care of. And it was! Bob answered emails immediately, even when he was out of the country! Melissa in the office has been amazing too. I just cannot say enough good things about this company. They are handling oversight of our repair work and pack out too. Every one they have recommended has been first rate. You will be so thankful you hired Puro Clean Northwest!! read more

If you need help with water damage, do not hesitate to contact PuroClean Northwest. I had a drain outside my house backup with rainwater and the water found its way into my basement. It wasn't very much water, and I was able to dry it up pretty quickly. However, after a few days there was a terrible smell and we figured there was something going on. I contacted 2 companies. One came out and recommended thousands of dollars worth of work to dry our basement out and look for damage. PuroClean listened to my situation and very honestly told me they didn't think we needed professional help. Melissa proactively gave me some instructions on what I might do to solve the issue. After trying a few things, I was still concerned about mold and odor so she offered to send someone out. The scheduler was delightful and sent someone out the next day. I can't remember his name, but he was also wonderful. He took some readings, assessed the situation and then patiently explained what we needed to do next. He reiterated that we didn't need to spend a bunch of money on a professional. So these folks have provided me with so much help and they haven't charged me anything. I'm shocked that there are wonderful people still left in the world that are honest. Let's hope I don't have any future water damage, but if I do, I am a customer of PuroClean for life. read more

Bob and his team were amazing when we discovered an internal leak in our bathroom. Bob was thorough, patient, and very responsive to my concerns. His two team members Carl and Avon did a fantastic job with the demo that was needed, cleaning up after the demo, and taking great care not to cause any collateral damage. I highly recommend Bob and his team. read more

Bob, John, and the rest of the staff were great and provided an exceptional experience. There is no way to not give them the five stars. I had a mold issue from negligent contractors that passed me off to a third-party claims company and I've been dealing with them for the last six months. I was fed up and decided to get the mold remedied and hope that I get reimbursed. So I glad I contacted PuroClean, because they understood my situation and I couldn't have asked for a better company to do the work. I highly recommend them for their services. They've gone above and beyond with their customer service. Prices were reasonable and highly competitive. They provided great explanations and educated me on the cause, prevention, and my options going forward. read more

I want to say thank you to PuroClean staffs Carl and Avon! I had PuroClean NW repair my roof top leak a few years back when Seattle had the biggest winter storm in years. I really liked the quality of their work so I called them back last month for a mold problem in my basement. Carl and Avon were visiting my residence for an initial evaluation. They were very knowledgeable and most importantly, they were so honest about what I could do myself to save cost! I don't have much knowledge about house repair. They could have told me everything must be done by their team and I wouldn't be able to tell otherwise. Instead they told me the mold in my basement was dormant, they cleaned it for me with sprays, and gave me tips on investigating the root cause of the mold. They drove all the way to my house, cleaned the mold, taught me everything, but didn't charge me a single dime! It is rare to find good technicians these days. It is even more rare to find a business whose staffs have the integrity to genuinely help their customers. They won me as a loyal customer for life. read more

If I could leave less stars I would. They wrote on walls with sharpie pen, and poked a hole in my ceiling!!! Its been almost 5 months and I've washed the walls daily with bleach for 5 Months and the sharpie writing is still there. Every morning when I see my wall I think about how mad I am at Puroclean. If I could load photos I would. And on top of that Jonny, the tech that was supposed to manage the team at my house was disrespectful and snarky. I wish I would have known I didn't have to work with them just because my insurance told me to call them. If the insurance company hadn't of paid them, I would have taken them to small claims court to fix all the DAMAGES THEY DID TO MY HOUSE. All they were supposed to do was dry the house out. They did that, and wrote all over my walls in permanent marker, poked a hole in my ceiling and treated my like I'm an idiot because I asked questions. When I told Jonny I didn't want to use his plumber he went on to talk disparagingly about my plumber (who was brilliant by the way). The whole thing felt like a con job. read more

After my washer leaked water all over my laundry room floor over night, I called my ins agent who promptly called pura clean. Lee and David were at my house in a very short time and got right to work. They were polite and informative about what they were finding and what the process was going to be. Lee checked on our progress daily. When it was time to take all of the equipment out, Lee was on the job elsewhere so the owner, Bob shuffled his schedule around so he could come out and remove them all. Great customer service all of the way around. If you have any issues in your home, give these guys a call. You wont be disappointed! read more

Bob Jordan came just a few hours after I contacted Yelp for services. They were the quickest to respond and, after looking at my rental situation, they agreed that I could do the clean up and dry out myself. They told me what to do and basically talked me out of job for them! VERY PROFESSIONAL AND KNOWLEDGEABLE! He even took the time to clean up some of my renter's items that still had mold on them so she would not have to throw them out. All for free!! I will definitely use them again and highly recommend this great company based on this situation. Louise D. read more

I can't recommend PuroClean enough. I hope I will never be in the position to need them again, but if so, they will absolutely get my business. My husband and I inherited a house from his father who smoked inside for at least 30 years. The walls were yellow in the main room that he smoked, and that was after we tried hand washing them. We hired PuroClean Northwest to get rid of the smoke smell in the house so it could be livable. We didn't have a timeline of when anything needed to be done, but they were very flexible and was able to get in and start cleaning within a week or two of being contacted. Bob, as well as the other employees were extremely friendly and easy to contact. They not only gave us an amazing quote that I was actually astonished by, they did fabulous work. It took them a bit longer than expected since it was such a big project, but they refused to take any more money than what they quoted. The walls in the "smoke room" were completely white after they finished, AND there is no more smoke stench which I thought was impossible. To say we are satisfied with the work provided would be a huge understatement. Thank you PuroClean for your hard work! read more