Flood Response Restoration Services is a dependable company that delivers outstanding service…read more Their team is professional, responsive, and works efficiently to get the job done right. They truly care about their customers and provide reliable support during stressful situations. If you're looking for a restoration company you can trust, I highly recommend Flood Response Restoration Services.

If you look at my review history, you'll see that I usually write positive reviews. However,…read moreworking with Flood Response has been one of the most painful and inefficient experiences. We had a flood in our home in LaQuinta more than a year ago. We hired Flood Response to handle the clean up. They sold us on their experience working with insurance agencies. So we also hired them to handle the rebuild. THAT WAS A HORRIBLE MISTAKE! It's been more than 13 months and we are still not finished. While insurance delays are certainly to blame - this company did nothing but cause more headache. In January, I threatened to move the rebuild to another company. They promised to have the rebuild completed by Coachella (April). It's November now and our house is still not back together. The company has been completely incompetent all around. -- Unreliable - They changed our general contractor a few months into the project after he had done zero. They new one was equally awful. -- Non communicative - They promised to send us weekly update emails to inform us of progress - didn't happen. -- Lazy - They've had our personal belongings in storage for 13+ months now. Our insurance was slow on approving an repair inspection, but once it happened, Flood Response told them they had the wrong couch (they didn't). It's now been 4 months since that inspection and we still don't have a report on repair. They also sent the report to a completely different insurance claims company. -- Crooks - during the rebuild, one of our water heaters exploded. We had them quote the repair and it was 4x the price of another vendor. BEWARE! They are terrible with insurance. They might be find for remediating a flood. But DO NOT trust them with a rebuild.

I cannot say enough GREAT THINGS about this team! From the people on the phone to to technicians…read moredoing the work in my home to the billing people, EVERY SINGLE PERSON was fabulous. I had a nasty unattended/bio hazard cleanup to deal with and everyone was so kind and supportive and proactively professional. They took care of situation without trying to talk me into additional services and the cost was more than fair. The technicians were extremely professional - showing up on time, figuring out just what was needed and helping to make sure we were squared away on day one and staying with us for the next 2 days to make sure the issue was completely handled. They made a horrible situation better in everyway and I am eternally thankful.

Really impressed with the service and quality of work by both the remediation and restoration teams…read moreprovided. Response time, scheduling, and customer service were outstanding, specifically calling out Cesar, Delia, and Dart. Only complaint is that there's no way to directly call the Palm Desert office, calls get routed to a central customer service line and it adds an unnecessary layer of complexity to reach the local office. Otherwise it was a flawless experience and I'm so glad Servpro did such a spectacular job!

highly recommend this company very honest ,reliable. and professional. Great customer service and…read moredid an amazing job on my home!!!

I cannot recommend Executive 1 enough. Great communication, fast, and friendly. I needed demo on my…read moremaster bath. Kaleub was the first to reach out to me, stayed in constant contact, arrived on time, and finished before the estimated time. Cleaned up and everything. I will DEFINITELY use them again for future projects. Great experience after many hits and misses with other companies. A+++++

I just want to take the time to write a review about Bud with Platinum Dry, because he truly…read morechanged everything for me. We had a major leak this past year that the owner neglected to address correctly. I expressed my concerns multiple times about moisture and possible mold, but I was dismissed. Months later, I became very sick and couldn't shake the feeling that something in the home was contributing to it. Out of desperation, we called Bud and he showed up the same day. He immediately confirmed an additional leak we didn't even know about, and found 100% moisture in the walls of my bedroom. The relief I felt finally getting answers was indescribable. That confirmation meant everything. When we had to leave that rental in an emergency and move into a new place, Bud came out again that very day to check the new home. He alleviated my fears and verified that the house was clean. Mold illness is real absolutely real and it can completely change your life. I needed to write this review because I'm beyond grateful for Bud's integrity, responsiveness, and the way he dropped everything to help when I truly needed it. I'm also incredibly thankful he validated what I already suspected, when people around me thought I was being dramatic or neurotic. I wasn't I was educated, researching, and listening to my body. And Bud confirmed all of it. I'm on the mend now, but if you suspect moisture or mold, please call this company. They are honest, knowledgeable, and genuinely care about the people they help.

I wouldnt recommend this company, waisted my time. I had an appointment with this companh set for…read more8am. Compant was a no show, no call.

DISTINCTIVE RESTORATION IS PROBABLY ONE OF THE LAST 10 HONEST CONTRACTORS HERE IN THE VALLEY…read more My real estate agent told me to get the smoke smell out of my house and I needed 2 air purification machines to clear a "smoke" smell from my home. Was not sure where the smoke smell was coming from, but I needed to have it eliminated fast! Called Distinctive Restoration late Wednesday and the young lady said she could get a technician out first thing in the morning with 2 machines. Julian Cazares came out this morning and we discussed the smell and where it was coming from. He asked a lot of questions and I showed him some papers I had from my HVAC company. I had the same problem in February and forgot about it until today when Julian was asking me questions. Julian was very polite and took his time asking me different questions about where the smell was coming from and for how long. Julian did some research on his phone and told me to have my HVAC company come back out as the smell was coming from the fan unit on the roof. After spending about 45 minutes with me talking about the odor he left, and there was no charge for the service call. I had a check written out for $500. for the 24 hour rental for the 2 machines, and the thanked me and said it was a "no charge" call. The All Seasons Heating and Air Conditioning, my HVAC company, came out about 1 hour later and fixed the problem with the fan that is on my roof. I am under contract with them, so there was no charge from them either. The annual service contract I have with them is the smartest money I have spent in a long time. My relator called a company they had used in the past but they couldn't get here with 2 machines until next Wednesday or Thursday, and wanted $1,000. for the 24 hour rental. I found Distinctive Restoration on the internet and was thrilled when they said they could bring 2 machines out today. I sent my realtor a text with this company's contact information. They were happy to get it as they often need to have air cleaned in a house they are trying to sell. Use this company. I went back and looked at their web-site and they do a lot of other things besides get smoke odors out of the air. This is a well managed company with happy helpful employees.

Daniel Gallardo is amazing and very knowledgeable! Explains every detail of our restoration…read moreprocess. And, personality is a bonus! Highly recommend!

In short: if you are in Palm Springs / the Coachella Valley area and reading this while having just…read moreexperienced a flood, forget any other "big name" flood response crew. You are not going to find a better team than this. Dan's team is exceptionally skilled, organized, respectful and most importantly FAST- and I wish I'd found them sooner! Full review: When our tenants called about a flood at our rental property in Palm Springs, I panicked and did what I thought was the "safe" move: I hired a big-name local flood response company with decent (but not amazing) reviews. Six days later, the house was somehow still damp. Progress felt slow, and even my insurance adjuster strongly suggested that I do my research when choosing the company to do the repairs once the house was actually dry. I knew I didn't want that first company doing the actual repairs. I turned to Yelp looking for someone who could move fast, work cleanly, and understand the insurance process; someone who could get the job done with attention to detail, given how much attention we'd put into our home initially, but somebody who could work super, super fast. I thought I'd message AVA Flood Restoration and just get a second opinion on how the drying was going. I was on my way out to dinner and Dan (the owner) said he could come over later that night. I was already impressed, but wanted to wait and see what he'd say. Dan came over right at 9pm as promised. He told me that for a house of our size it simply didn't have the right amount of dryers, and that the house should have already been dry given it had been six days. He told me he had a team ready to go that night if needed, but that either way, he could assure me he could work with speed and attention to detail, and had experience with other homes where design was a key element. I slept on it, and the next morning, fired the other company and hired Dan. He took over from the other company right away, brought in about double the number of dryers, and was candid that the prior team had cut corners. That transparency was a huge deal because at that point I just wanted the truth and a clear plan. He handled explaining what had happened to my insurance company so insurance could just pay his team directly rather than me having to act as a middleman. From there, the pace and organization were night and day. Beyond drying, Dan's foreman, Kody, led the rebuild and he's genuinely skilled. New flooring, drywall, electrical and plumbing repairs, cabinets, paint... the whole scope. The crew was also incredibly consistent: they were there every day between 7-8am, and if I had questions they took the time to explain what was happening and why. The #1 reason I'd recommend Dan is communication. I'm a millennial, communication is everything to me. Dan is truly next-level. He responds to everything, is always a phone call away day or night, and he texts frequent updates so you're never left wondering what's going on. A lot of contractors say they communicate well. Dan actually does. Three weeks later, our house was back together and our tenants were back in, honestly better than ever. They made a pretty awful experience as good as it could have been - an enormous thank you to all of you: Dan, Kody, Mike, Derek - while we hope we never have a flood again, if we ever do need a contractor for other work, we absolutely know who to call. By contrast, our neighbors up the street had a similar pipe burst a year prior, and it took them six months to get back to normal dealing with other slower contractors who just didn't prioritize them. If you're dealing with flood damage and need someone who will show up, follow through, and move with urgency, Dan and AVA Flood Restoration are the real deal.

Our whole community is grateful for the owner of Ava company to travel to the flood devastation in…read morewaialua on his own time to help. He did it out of concern for people and knew his expertise could give us a hand up , instructing what to do and how best to approach the massive flood damage on Oahu. He pushed mud and cut drywall and gave us proper advice and most all he gave us hope and a renewed respect for the generosity shown by others . Integrity is most important in my business decisions and I saw his high level of integrity , although brief , clear as day . Mahalo Nui Dan Ashley End of the road/ house with ducks

Long over due. Our house had a sewer back up. We had water everywhere we believed it was just clean…read morewater ...... wrong . It was a Friday night , definitely last thing I wanted to deal with . I have never dealt with anything of this nature before . Turned to yelp called a plumber . ( should have called King's at that moment , however I didn't know) Plumber cleared clog , couple days later hour house started to smell. Come to find out the water was black water and worked into walls and carpet. Went back to help and Kings had good reviews . We called them. With-in a hour they were at our house . Juan was our original tech, ran test and determined that we did still have moisture in walls. Advised we needed to vacate house . Our insurance moved us into a hotel. Next day I met with Jared . Who explained the process. Let me be clear , when things are bad they are going to get worse before they get better. Jared explained they were going to have to cut our some drywall. Move cabinets . Run test. Ended up having to remove some tile and our shower too. Cause nasty water went everywhere . I was concerned what our insurance would or would not cover . So I asked Kings to please communicate with my insurance to make sure I would not get stuck with a bill for anything not covered . Terri and Jared were awesome they communicated the entire time. It's amazing that's company comes in and rips your house apart and you happy while they do it. After they were complete with there part , other contractors were brought in to put house back together again. What a process , hope I never have to do it again . However if it happens I know who my first call will be! Thanks again Kings!

One month ago I had new carpet installed in my new home (ref.yelp carpets) the Toxic fumes from…read morewhatever materials they used has made it impossible to move in. They refused to help me, so we had the carpet deodorized and shampooed. It helped a little but not enough. I contacted Kings and spoke to Teri a very professional and caring lady. She contacted Jarrod to discuss my problem and called me back within minutes. The bad news is that in their professional opinion, it my compromise the new carpet to do any deep cleaning, etc. I want to thank them for their honest and professionalism and further suggestions in my resolving my situation. Thanks Again.