Absolutely loved our experience and the bed/pillows we purchased! Pillows have erased our neck pain and it's been so worth the price! The reps here are very friendly and knowledgeable. Elijah was our rep and he was patient and kind and explained all the options to us. He also kept in contact with us (as we wanted) to keep us up to date on their promotions and to make sure we were satisfied with our purchases. He's gone above and beyond with service and it made the experience all the more better. Highly recommend Purple itself and this store! read more

We recently bought a new Purple mattress and a Purple adjustable base for our Cal King bed from PURPLE. We purchased the Essential Mattresses Collection of the Purple Mattress with 2" GelFlex Grid's instant relief + 2 layers of foam. The material is so nice, and it's GelFlex Grid, which dissipates heat and relieves pressure. We placed our order on Jan 2nd, 2026, and we decided to change the flat foundation to the adjustable base. We emailed them to help us to change our order. We first received our adjustable base on January 10th, and the mattress arrived yesterday, January 14th. The mattress and the adjustable base are so heavy and sturdy that you may need 2 people to carry them. They packaged and wrapped them so securely and tightly. They also gave us two complimentary sleep masks and a Purple GelFlex Grid Squishy. We love our new mattress and adjustable base, which can adjust the height elevation, and it has a wired remote. The height legs can also be adjustable. The Purple Mattress is medium firm, and it supports our back comfortably. We could tell the difference compared to our old mattress right away. It has a 10-year limited warranty. The Purple mattress really improved our sleep quality. It's a good investment for our health. Highly recommend their products! read more

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For this visit, I bought myself a dream layer pillow since it was on sale. I had Elijah help me, and he was kind & professional! He let me test out the pillow since you can customize the height of it to your comfort. I would definitely recommend! read more

Purple - Brea Mall - Bought myself a purple pillow - Furniture Stores Near Me - Brea, California

Came in the other day to get a pillow for my mom and was helped by John. John was very informative and gave me the building blocks I needed to pick out the medium purple harmony pillow. Shoutout to John and Purple for helping my mom get a good night's of sleep. read more

This store is fantastic! I went in and Sam immediately came to assist me. What I loved was that I was able to lay on the beds to find the perfect bed. I also felt zero pressure to buy that day. I left that day without buying the mattress but came back about a month later to place my order. I absolutely loved how they try to find me the best deal to save the most amount of money. I did delivery and the company that delivers it was fantastic. They got it to me within 10 days from when I ordered it. Purple makes it super easy to assemble their frames and mattresses. Truly recommend them for a new mattress. read more

10/10 recommend, Christian was super nice, friendly, and super informative!! We will definitely be getting our bed, pillows, and pillow covers here this week! Best customer service we've had in ages! We will be recommending the Brea location and Christian as the go to rep to all of our friends & family! read more

This review is for Rosie Lopez, who helped us on two separate occasions. We were in between Purple and Casper, both located within the mall, and ultimately went with Purple. She was knowledgeable, patient and thorough. We are excited for our purchase and highly recommend this location. All staff we encountered both days were very nice. read more

Sam is AMAZING! I came here a year ago and bought my wife a pillow because she has trouble sleeping. Anyway I came by today, a year latter, AND SAM REMEMBERED MY NAME. These pillows are a Great product. My wife now sleeps soundly she told me to get myself a pillow. There is a great deal going on right now, so I bought two. SIX STARS FOR SAM AND ROSIE!!! read more

The service we received from Christian was amazing! He showed us all of our options and the value there for the pillows as well as mattresses is amazing! Go now while they have their deal. Overall, the store was clean and great. We left with a pillow and we will be back for some mattresses! read more

Kyle was super nice and knowledgeable. Told us the differences and walk us through the options. Great customer services! read more

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I bought a purple mattress online based on everything the purple rep at this store told me. Everything was a lie. Please read the reviews on trust pilot and bbb. This company is a scam. After you buy the mattress and take delivery, the customer service treats you like garbage. They make it impossible for you to return your mattress for any reason. read more

Great service here. i called about some bedsheets in a specific color and luckily they had it and they were nice enough to hold it for me! nicole and her team did a fantastic job with their service! read more

This is your front worker? I just asked a simple question asking if they sold small mattresses, she gave me attitude saying "yeah $3 online" I responded "do you know if they're comfortable?" And she immediately turned hostile towards me. Saying "I think you need to leave, you all can just join him and leave" to the group of people that had walked in. I was interested in buying a twin size mattress and this lady just immediately disrespected me and my people and when proceeded to ask for her name, she didn't give it up. If I was the business owner I would not want my employees scaring away customers. Update that was the manager running this store being unprofessional. if the cameras are recording let's get that audio footage shown so you see how unprofessional this lady was. She believed we were trying to be funny when in reality I was there for business. Her perception of the situation was misread. read more

Purple - Brea Mall - Rude employee - Furniture Stores Near Me - Brea, California

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Y'all talk about a place that actually cares about you ! Rosie has been so helpful since the beginning, she literally sat with us on 2 different occasions to walk through what our best options would be for our bed and helped us get the best price for it! She was very kind and patient with our monsters during the process which I really can't thank more for that being most places are not always kid friendly. Even during the process that we've had to go through to actually receive our bed she's been helpful for us in taking through the steps with customer services reps to get us the information we need! Would 100% recommend Purple and if anyone is thinking about going, Rosie is your girl! She'll put any concerns at ease and like I said will be very thorough with everything for you to understand! Thank you Rosie! read more

Rosie was great to work with, extremely knowledgeable about the differences with each mattress. She also made ordering online very easy. read more

I have been sleeping on my Purple Plus mattress only one week and I wake up refreshed and wake up less at night. Best mattress choice I have made in my adult life and I am 71. I recommend Purple. Brea Mall staff are knowledgeable and friendly. Worth every penny for a restful sleep. read more

BRANDON AND HIS MANAGER ARE AMAZING!!! We had been mattress shopping and kept coming back to the Purple. So why not go to their showroom and see ALL of them. We were warmly greeted by Brandon who showed us all of them and all their info. Then with the help of his manager we got discounts and even more because I'm in the healthcare industry. Then she knew I was dreaming about an adjustable base that wasn't on our budget and SHE FOUND A FLOOR MODEL FOR ONLY $600!!! There isn't a warranty on it but heck, you can't beat $600. Greatest buying experience EVERYONE SHOULD GO!! Ask the manager and Brandon. read more

Purple - Brea Mall - Purple mattress protector - Furniture Stores Near Me - Brea, California

My son and I went to Brea Mall and purchased a purple pillow. We talked Nicholas and he was great, polite, professional and had all the information for us that we needed. Thank you Nicholas read more

Horrible Customer service! Passed by and the pillows caught my attention. I asked a few questions about what makes these pillows special. (Hence the price was over $200) I just needed reassurance that they were worth the price. I was ready to purchase a couple but it just seamed like they were bothered. At least the little kiosk there was helpful, helped me make a choice. Just purchased on line instead. Wouldn't recommend coming in to this store. read more

Damage done to my wallet. AGAIN! Thanks Saul for the awesome walkthrough and explanation on the products. He's done a great job convincing me for the items and done his best to ensure I get the best deal. I was thinking about Travel pillow and with Saul's help, I got the pillow and the case with good discounted price. Saul is definitely a "Sleep Genius" and he should be recognized. He deserves a bonus and promotion. read more

Purple - Brea Mall - Purple Purchase - Furniture Stores Near Me - Brea, California

Kyle helped us out on the show room today and let us test out a few beds since we'd been thinking about getting a purple mattress for quite a while! He was very thorough and explained pricing and about their one hundred day trial period! Awesome time! We can't wait for our new mattress! read more

The showroom was really clean, and the staff were very welcoming! Thank you to Nikkole for showing us around, and giving us walkthrough of the mattresses. read more

Fantastic customer service. Sandra was awesome. She is very knowledgeable, professional, friendly and courteous. She helped me every step of the way from selection through delivery including some shipping issues I had. Thank you Sandra! read more

Amazing store staff super friendly and helpful will be back definitely they have a lot of knowledge towards the product

Kyle, Nicole and the team at the Brea Purple Mattress Showroom were great. Very knowledgeable and did not push us one way or another. Provided the information we asked for and made the transaction effortless. Will definitely recommend if you are in the market for a mattress or pillows. read more

Came down to the Purple store in brea cause I was curious. Saul went over the mattresses with me even though I told him I wasn't planning on buying one today. He was very patient and gave some great information on mattress and even the pillows they have. He gave some great customer service. So much so that I am now considering buying one. read more

These beds are amazing. Once you lay on one you will have to have it! The pillows are also amazing. They are expensive but when you figure you will have it for the next ten years (they have a 10 year warranty), it is not bad. Nick is the one who helped us in the store and he was awesome! He even gave my granddaughter one of their little fake beds and two more for her sisters as well. I 100% recommend everything about this place! read more

We had an incredible experience shopping here! Brandon and Nicole helped us out and they exemplify great customer service. They are very knowledgeable about the different mattresses and how they can cater to your specific needs. I felt very comfortable because we were accommodated so well! read more

Had such a great experience buying our mattress here. Nick and Kyle were very helpful, answering questions when we had them but also giving us space to try out the mattresses and talk amongst ourselves about it. Loved that they have the pillow protectors to lay on when you try out the different options. Would highly recommend anyone thinking about a new mattress stop by this showroom to check them out. read more

Visited the Purple Showroom with friends this past Friday, as one of them is moving soon and is on the hunt for a new mattress. We tested out the beds, and the pillows, and we were all pretty impressed! My friend noted the prices for future reference, and as we were leaving, we decided to pick up some free samples: a little purple bed made from Purple's unique material found in their mattresses. However, the saleswoman that night was INCREDIBLY rude, saying, "If you're gonna take a sample, don't just touch em all!" We were all stunned, and left in a hurry. Needless to say, we will NOT be coming back, and my friend will NOT be purchasing a mattress or pillows from this place anymore. I would expect that as a saleswoman, you would create an inviting, friendly atmosphere to potential buyers, but NOPE! read more

Thank you Nicole for a great presentation on the Beds and pillows. That was my husband and I first time inquiring about the product. Nicole was great. The store was very clean and comfortable. Nicole your testimony was very uplifting We will definitely consider Purple on our next purchase. read more

Don't go here I was trying to purchase 3 pillows and their system had a glitch where I was paying yet transaction didn't go through. In my end it said pending in their end kept saying time out. I did two credit cards because I know sometimes it is the system well guess what 8 days later the stupid pending is still showing. It hasn't cleared. I spoke to my bank already but this is not okay. Just order online. These people try to say oh if it still shows show call your bank but in my end the transaction didn't go through. read more

Great customer service by showroom manager Nikkole Rees and crew members. Thank you. Great product quality.

Fernando was a great help today. Even though I didn't purchase anything today although I was able to get receive information that helps me make an informative purchase for myself in the new future. read more

My wife and I spent just under $9,000 on a mattress here a year ago. The first 6 months we slept great but know our backs ache all day. Our mattress has big slopes like rolling hills in it. We have contacted the store a few times and nobody called us back. We contacted the corporate office which sounded like we might be under warranty and get a new mattress. Purple has these absurd steps you have to take to get a new one and have made this as difficult as possible to use our warranty. I hate writing bad reviews but I really have no choice. read more

Nikkole was a big help in the show room! Made the mattress buying process so much easier and was eager to help the entire time. Definitely will recommend to a friend read more

I stopped in this Purple Mattress store because I wanted to check it out. My sons friend swears by this brand. Ricky helped us go through all of their beds and beddkng products. RICKY was an outstanding salesperson. He is very knowledgeable, a great listener, and extremely patient. Even his manager was extremely kind and hard working. Sorry, I should have gotten her name. We were there on June 6, 2023, if it helps. We were in California visiting family. We are from Oahu. We ended up buying 4 pillows and pillow cases that are worth every dollar. I would have bought a bed, but I just purchased a bed 2 weeks prior. Go there and try it for yourself. You will not be disappointed. Make sure you ask for Ricky he the best salesperson I've worked with throughout my bed buying journey. Thank you again, Ricky and his manager. read more

Bought my mattress and pillow from this store. Love the product and the service. Sandra was the one who helped us and she's lovely and very knowledgeable. We were taking a little longer to decide but she was super patient with us. Will be back if we need anything else. read more

Sandra Hickman has been amazing to work with. She was kind, patient and super helpful. We have been in the process if finding the right mattress for a while, and I had a lot of questions. She helped us choose what was right for us and always made us feel good about the process. I have recently had surgery and I am preparing for another so I know I will be spending a lot of time in this bed to recover. It was an important decision. I definitely recommend working with Sandra. She was awesome! read more

We were looking for a new bed for my son. Kyle was extremely knowledgeable about the different options, super friendly, and patient. We visited other mattress stores and the customer service with Kyle and his manager were top-notch. He went above and beyond to help us during our visits and explained everything in detail. A++ read more