They've always been welcoming, friendly, reliable, & prompt to inform me when I've got a package…read morewaiting to be picked up. (Side note: if you enjoy cinnamon in your hot cocoa, you might like the Bigfoot chocolate bars they have for sale.)

Mail scans. Apparently not a thing. I have requested twice to have mail items scanned. After…read morewaiting a week for the first one, I had the mail picked up. They still list it as 'scan pending'. The second one has been a week and still no scan. I will be looking to move to another provider.

Terrible customer service. Don't go here! They won't let you have your packages.There must be…read morebetter alternatives than this. My brother passed away and his Amazon packages were delivered to this Mail Room Plus. We have provided all the legal documentation, to allow us to collect his mail and packages, but they are holding the packages and won't let us have them or see what is in them until they decide that they are legitimate Amazon purchases. They won't tell us how long it will be before they decide, and won't give us a process for deciding. They have arbitrarily decided that we can't have them until they are convinced that they were not fraudulently ordered. This is an emotional time for us, having just lost our brother and we have so many other things to worry about and deal with.We don't need the added stress of having to beg Mail Room Plus to give us our packages that are being held hostage by Barney Fife and this thoughtless and callous store.

Currently working on a situation with the employee/manager. Dropped off packages phones to be…read moreshipped to T-Mobile a week ago. USPS never received them and with the wierd tracking numbers on the receipt the store gave us that don't even work for the store system they were never received. The store manger and employee are blaming in on usps. The emails on what they are saying and what the employee has told me are sketchy. We have filed a claim with T-Mobile who will be reaching out to the store. I will be working with T-Mobile and local police to track the phones and press charges to whomever at this facility stole my property. I mistakenly went here to support a local business only to after dealing with this mess to find other accusations of theft and complaints. Please do not ever come here.

I've had a po box for YEARS! they are helpful all the time! :) even when shipping can be a pain…read morethey sit there and try to figure it out even when we are both frustrated because technology is great until its not! lol

I received a package that had my address, but the wrong name. There is a common scam where someone…read moreuses your address, you give them the package because neighbors help neighbors, and you receive a bill later (if this happens to you please keep close watch over your banking accounts). The package says it's from Fedex, but there's some UPS info as well and the format doesn't really match either based on my experience in shipping. I plugged in all the tracking numbers with both logistics companies and they stated it wasn't theirs. Knowing that I reached out to the number for the shipper, Postal Connections, and spoke with Sherry. She asked for my name and number so she could research and get back to me - totally valid! A little while later I received a phone call from the intended recipient asking if she could pick it up. Which is a hard no, I want this tracked and I'm happy to do a RTS. So, Sherry shared my personal information with a random person that may or may not be a scammer. This person cleary has my phone number now, may or may not have my address, and I'm going to have to take extra time out of my day to figure out how to get this package RTS ASAP. To say that I'm displeased would be a serious understatement.

I have been used pushing the envelope for about 7 years. I have my mail sent to Pushing the…read moreEnvelope, because it is very convenient and also so I don't have to worry about having my mail stolen. Pat always goes above and beyond, and I would highly recommend this mail service.

Pushing the Envelope is an independently-owned mail and parcel service. With the theft of mail and…read morepackages so prevalent, it's a perfect solution. Mail and packages are delivered to a secure location. Also, unlike a PO box, you will have a street address so packages can be delivered. When employees are not available, items are locked with an alarm and cameras in place. Pat, the owner, is very friendly.

Always have a pleasant experience at this location. Staff is courteous, helpful and efficient.read more

The employees at this location are the friendliest and most welcoming I've encountered at any UPS…read moreStore. I usually go to the location nearest my home (off Andresen and 63rd) , but the last few times I've encountered not so friendly service and attitude when trying to return an Amazon package. I've actually been charged $1 (cash only) to return a package, which is inconvenient since I hardly ever carry cash. I rarely have Amazon returns and the last one I had I dropped off at Kohl's. This time Kohl's wasn't an option. After looking at reviews, I decided to give this location a shot. It's located near Panera Bread off Hwy 99. The employees were friendly, courteous and professional. One employee actually held the door open for me as I retrieved my package from the backseat of my car. So nice! As I walked up to the counter I was greeted with a smile and asked how my day was going. I've never encountered this at the other store. I told him I just had an Amazon return. He said no problem, scanned my return QR code, then handed me a return receipt. Painless experience. No extra fees or hassle for my package return. This will definitely be the UPS Store my husband and I will use for future services. Highly recommend.

I don't have a lot of things I ship, so it has been awhile since I visited PostalAnnex. It was…read morereally enjoyable to be greeted with such a friendly welcome. My things required their packing expertise and we discussed best lower cost option. It was a good collaboration and I received both an email and voicemail indicating that Scotty was able to get it done at the targeted price. Great people and service. I may just drop in simply say "Hi" next time I am in the neighborhood. ;-) Definitely my "go to" shipping business. Oh! And the parking in the back north side of building is great. Thank you PostalAnnex Hawthorne PDX.

Great customer service!!! Very helpful with scanning documents and helping with digitization.read more

We have rented a box here for over one year. The online service is pretty convenient. But recently…read moreElizabeth (the owner) went above and beyond in customer service. Some mail had been missed in the box when we came in to collect it. When we reached out, Elizabeth checked, came in after hours, found it, and made it right, staying late so we could get it in time. This is the exact kind of personal service that makes a small business one you can count on. Thanks!

We rented a post office box there for 18 months. We experienced great customer service and secure…read morehandling of our mail and packages.

Very nice and friendly. They are fast and efficient. Thank you Mailboxes Northwest for helping me…read moreget my faxing done and my packages mailed.

They have been so helpful for sending packages of all sorts! From UPS, FEDX, or U.S.P.S…read more. They can do the packaging too!

It's a convenient place to get office supplies and beyond. Printing and shipping services as well…read moreas Amazon returns. Staff is friendly. The location is easy in a big mall area. Plenty of parking.

I came here to pick up an on-line order. While I ultimately accomplished this, the employees at…read morethe pick-up area seemed to be a lot more interested in chatting with each other than helping customers. When one finally broke off to help me, she was reasonably friendly, but seemed to struggle with finding my order and giving it to me. This was despite me pointing the item to her more than once (it was in a large box on the floor toward the front of the counter instead of the shelves with the rest of the online orders). On the plus side, this location is in a large strip mall with LOTS of parking.