06/18/2026 just a wonderful experience! thank you "mo" - your service was great! and no appointment, i just dropped in! and no charge! john thomas mehigan md read more

Disappointed with the maintenance service at Putnam Toyota. I was quoted $500 for this package--not even including an oil change. Most of what was listed are basic checks or unnecessary add-ons, and you can easily get the same service elsewhere for half the price. Definitely feels overpriced. read more

Putnam Lexus - Quote for a service package - Car Dealers Near Me - Redwood City, California

Avoid service department and related packages. Extremely rude on the phone and service advisors lie

First, I was informed that my brakes & rotors needed to be replaced, yet I was never provided with any photo or video evidence to support this diagnosis. This lack of transparency left me feeling uncertain about the necessity of the repair given they were fine only a few months before. Second, my oil filter cap was over-tightened during service. This issue was confirmed by two separate, independent shops. While I understand that oversights can happen, the frustrating part was not the mistake itself, but rather how dismissive Randy was when I raised these issues with him. In total, I had to make five visits to get my oil changed and take time off work to have the cap loosened. When I communicated to Randy that I spent multiple hours addressing this oversight, his response was, "I don't know what to tell you." When I suggested an apology for the inconvenience, he raised his hands in the air in a dismissive manner. This level of customer service is unacceptable for Lexus and has significantly eroded my trust in this service center. To make it even worse, I emailed Greg, the General Manager whose email is on a poster in the service center, on June 27 to share my experience and he never emailed me back. read more

This dealership effectively wasted six weeks of my time. I put a deposit in for a very specific new Lexus. They ran my credit, told me I was good to go and that the car was mine. We exchanged emails saying it would be delivered and held while I was away on a trip to Oahu. This was confirmed yet again via text when the car arrived, they only had to hold it 2-3 days. The day after the confirmation they sold it out from underneath me then tried to pawn off another vehicle that does not suit my needs onto me with a later delivery date. My point, if you value your time like I do and take people at their word DO NOT USE THIS DEALERSHIP. I had purchased a Lexus from them previously but they lost me for life after this very negative experience. Adding onto frustration Steven's Creek Lexus down 101 had received the vehicle I wanted earlier, gave me a call and I told them to let it go given the fact that Putnam had promised this specific vehicle to me. See text history with Taz the sales manager attached. REFUND MY DEPOSIT after you read this. read more

Putnam Lexus - Continuation of conversation. - Car Dealers Near Me - Redwood City, California

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The folks at Putnam are the best. You get what you pay for and this is a luxury experience to go with your luxury car. NICE., comfortable lounge with good coffee etc. The staff are always friendly and on the ball. At various times I've been given a loaner, shuttled home or put in Uber. There is never any hassle. They update you as your car is being cared for and do good work! read more

I would like to highlight George Aguirre as my service technician. George consistently takes excellent care of me and my vehicle. He goes above and beyond by paying close attention to every detail and ensuring that my car is serviced thoroughly and correctly. His professionalism and dedication give me complete confidence every time I bring my car in. My only issue is trying to schedule an appointment. It seems like they never have anybody to answer the phones. I also want to give kudos to Chris , the young team member who always greets me and takes my car when I arrive. He is super friendly, courteous, and welcoming, which makes the entire service experience even better. He makes sure I feel taken care of from the moment I pull in. Between George's attention to detail and Chris's friendliness, I always leave feeling valued as a customer. They both deserve recognition for their outstanding service and positive attitude. Thank you for having such great people on your team! read more

bought a used RX350 only found out the dealer Moe Aladallat put up the car for sale without any services. many damages we missed had to deal with. A headache ever since we got the car When we tried to ask Moe said nothing he would do since we didnt ask on the spot what a bad experience with him! read more

I experienced what I believe was blatant discrimination as a Black Man, point blank, no sugarcoating it. On 7/26/25, I visited the dealership around 4:35 PM after seeing a listing online for a used 2010 Lexus IS 250C. As I approached the lot and walked through the black gate, I was met by a somewhat older man with a noticeable accent who was walking out of the building. Before I could even fully explain why I was there, I asked if they had any used cars. Without hesitation, he said, "We don't sell used cars," and then (No Joke) told me to "go next door to Toyota" while making a dismissive shooing motion with his hand. I was shocked and honestly taken aback by how quick he was to dismiss me. So I got back in my car and called the dealership directly to ask if they actually sold used cars, because a salesman just told me they didn't and to go next door to Toyota. The person who answered sounded confused and couldn't understand why that would be said. He apologized and told me he'd send someone named Travis out to assist me. This experience left a really bad taste in my mouth. I showed up with genuine interest in purchasing a vehicle after a test drive, and instead I was brushed off and redirected for no valid reason. It felt like I was judged the second he saw me. On a positive note, Travis was great. He was professional, respectful, and actually made an effort to help me and seems like a guy who sales a lot of cars. It's unfortunate the experience started off the way it did, but I do appreciate how Travis handled things once he got involved. The car I wanted to buy was being sold but I just got a text from Travis that the deal fell through and I can come back to move forward but by the time I got home I was HEATED. It's my dream car but I'm sure I'll see another one. I just don't want to be bothered by this dealership. read more

My girlfriend was looking for a new car so we started looking around the neighborhood. Having had extremely bad experiences with previous dealerships (one of which was a literal scam), I had low expectations to begin with. To minimize interaction, I did a majority of my homework and found the car that we are interested in before attempting any contact. Upon reaching out to Putnam Lexus via their online department, Taz reach back out to me within 12 hours to arrange an appointment to test drive the car. We showed up and was promptly greeted by another gentleman (apologies as I do not remember his name). He showed us around and helped us test drove before handing us off to the a sales associate, Luan. Luan helped further explain to us the features and functions of the car we were interested in and a quick estimate of the cost we would be paying based on our credit. Luan mentioned there are no dealer fees for the purchase and since I had done my homework beforehand, I knew he was telling the truth. After some very quick back and forth negotiation, Luan talked with his boss, Richard, and helped us lower the cost down a little bit, to which we signed for the car. Finally we were helped by Josh in the finance department to go over the payment as well as any option add-on packages. The car ended up being a little bit lower than MSRP OTD with a very suitable no nonsense trim and features package that my girlfriend and I both wanted. Now here is the real kicker, while processing the final payment. Josh informed us that Taz found out he had quoted me a lower cost online (in an email that went to my Spam folder), Taz had told Richard, who then told Josh about the situation (without my knowledge), and they lowered the cost further down to what was originally quoted (an extra $2k off). I didn't even know they were contacting each other to make sure I was getting the lower rates. They could have easily made an additional $2k off of us but chose to have integrity and made sure we had a good and fair experience. We left the lot that day with a brand new Lexus and a lot of revived trust in dealerships (at least this specific branch). Another huge plus that I would say is that nobody on the team was pushy throughout the entire process. Luan did not try to force us on any cars that we didn't want, or any additional features or options that we did not want. He simply asked us exactly what we are looking for, found it and said "Here, look through it and let me know if you have any questions, I'll leave you two alone". Josh showed us the additional optional add-ons (his job) but didn't push any off it on us, my girlfriend didn't even know she was supposed to make a decision since he didn't even seem like he was asking us to pick. Zero phone calls and only one follow up email outside of the physical visit. We hate when dealers waste our time in order to make a few extra buck and really appreciated that the team at Putnam spent as little time as they possibly could with us to let us discuss among ourselves. Special shoutout to Luan for his informative and straightforward approach, to Josh for his friendly and no-nonsense financial process, and to Taz, Richard and the rest of the team for their honesty and integrity with honoring a price that they did not need to keep. This is how businesses should operate, I would be absolutely okay paying a more for these kind of headache-free service. read more

Excellent customer service when we brought our vehicle in for service. George was welcoming, informative and professional. Work done on time and returned with a washed car. Nice! read more

I had a flat tire on my Lexus on a Saturday night while traveling out of town in Northern California. Although the Putnam Lexus service department is closed on Sunday, I called the sales department, and Michael spoke with his manager. They agreed that I can tow my car to the dealer on Sunday, assuring me they would move it into the service area so the repairs could start first thing Monday. When my tow truck arrived at the dealer on Sunday late afternoon, I met with Michael in the sales department. He immediately contacted his manager and opened the truck bay, allowing my Lexus to be safely parked inside the building near the service department. This level of service made me feel confident that my Lexus would be secure overnight until the repair could begin on Monday. Early Monday morning, while en route to the dealership via Uber, I received a text alert confirming that my Lexus was being serviced. Shortly after, Alma, the service manager, called me to inform me that they were starting the tire replacement. Upon my arrival, Alma greeted me warmly, reassured me about the repair process, and provided an estimated completion time. The customer waiting area was comfortable, equipped with a TV and coffee, which allowed me to relax while waiting for my Lexus to be repaired. Overall, I am thoroughly impressed with the service at Putnam Lexus and highly recommend them to other Lexus owners in the area. read more

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Beware. Their service team is incompetent and rude. I called in today about an issue on my brand new TX550h+. Lexus posted a Technical Service Bulletin to replace a bad amp on these new cars. I called in to schedule an appointment and the service rep insisted that there is no known issue with this car, despite the fact that I have a copy of the TSB from Lexus (#L-SB-0029-25). She was not willing to look at a copy of it. The service advisor then hung up on me after I stated that I could not agree to pay a $335 diagnosis fee (on a brand new car under warranty with a posted Technical Service Bulletin from Lexus). Stay away! read more

"Salesman" Ming wouldn't let us test drive an NX because he didn't want to put too many miles on it. I asked if we could test drive it. He asked me, "Why, are you gonna buy it?" Isn't the whole point of test driving a car to help you decide whether or not to buy the car? We went to Serramonte Lexus, and the salesperson was so helpful that we bought an RX the same day. I reported this incident to management already, but they never responded. read more

We had a wonderful experience purchasing our 2026 RX450H+. Our salesman Robert Garcia was so helpful and communicated so well. No haggling just the facts. Finalized the deal over the phone, waited for the delivery , took photos and off we went. No drama, no surprises, no pushing for else to buy what we don't want. Very happy! read more

Randy in service is so wonderful overall!! Very smooth in processing our insurance work! He's attentive, professional & friendly & more! He's amazing to his customers, we are definitely coming back more to have him handle our service needs! ~ Carol Martinez Pineda & Carlos too! read more

Taz is a very professional, considerate, detailed oriented, and trustworthy salesperson. I've never met another salesperson like him. Putnam Lexus is the best Lexus dealership in the Bay Area, and their GX550 pricing is fair when many dealerships add mark up. They truly put the customer's interests first. I've never seen another dealership like this in California. Although I ended up choosing a different model because I didn't need such a large car, I truly appreciate the way Taz takes care of his customers and serves the area. read more

Sales department review. I reached out to purchase one of their preowned car. The sales person reassured me that she will call me with updates which never happened. I highlighted that I was willing and able buyer but the salesperson told me that she will call me. Called the dealership and found out that the same salesperson sold the car to another buyer. Sincerely disappointed regards to lack of communication. I only wanted transparency and open communication instead, the salesperson simply dismissed me. Never again. read more

I came in with my uncle today to buy a 2018 Honda CRV and we were greeted by Ming. With no hesitation, he went to go grab the key we went on a test drive came back sat down, and it was the smoothest transaction I have ever experienced at a dealership. Case in finance was also very thorough and smooth, which made the transaction painless.. I highly recommend anybody to buy a new or used car at this dealership. Thank you, Putnam Lexus. read more

Car service and check-out time The first person that came to me was super welcoming and accommodating. The car service they said would take about 2.5 hours, it probably took closer to 3 hours and at check-out I was standing for probably 5 minutes until one of the staff there was able to check me out. Ambiance This is probably one of the nicest waiting areas I've seen for customers. Since there isn't shuttle service to bring you to home, office, or other location while waiting it is definitely filled with amenities including wifi. The waiting area is spacious. They provide nice comfortable seats and tables and couches, magazines, coffee, snacks (granola bars and pastries). Verdict Given my experience, it was so good that I know that I'll definitely come here again to be my go-to place for servicing all of our Lexus cars. I highly recommend them. read more

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George and the entire service department took great care of me and my car. They're professional, attentive, and I can trust them with my car. Thank you! read more

A big thank you to Arash , Mike and Case ! I'm super happy with the customer service given to me. I have been in the market for this vehicle for some time and they made it happen! Arash is very respectful and patient and took the time to explain the process. Mike is very friendly and straight forward , loved doing business with him. Case , our finance manager stayed past closing to help us sign our paper work.. if you are in the market for a Lexus , this is the place !! read more

Putnam Lexus - Car Dealers Near Me - Redwood City, California

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John Shaker at Putnam Lexus will always be my go to for new Lexus cars! We reached out searching for a 2023 GX460 (save the NA V8s!!) and John responded promptly that they had the vehicle we wanted in stock and could help us out. He was professional, friendly, and straight to the point. We traveled from San Jose, and from the moment we arrived, he helped ensure the entire process was as seamless and smooth as possible. It felt like we had a trusted partner we could rely on to guide us through what could sometimes be a stressful ordeal. We got a great deal and easily the best car shopping experience I've ever had! Finance was extremely efficient, knowledgeable, and earned our trust from the moment we walked through the door. I highly recommend Putnam Lexus and John when you're considering a new Lexus! Lexus, you've earned a loyal customer. Thank you!! read more

Putnam Lexus - GX 460 - Car Dealers Near Me - Redwood City, California

Always goes above and beyond with service, communication and just plain thoughtfulness. We are going to buy another Lexus in part because we trust the work they do! read more

Ming and Case helped make our family's vehicle purchase quick and easy. Looking forward to the next one!

Note that the vast majority of one-star experiences is with Putnam Service. After experiencing my first annual service on my RX-350h, I now understand. The service advisor, asked if I had any issues with the car beyond the annual service, which I did. When I picked up the car, the advisor forgot to write down the item on the service request. It then took 4 days to get the issue resolved. I asked in writing and by voice message to speak to the Service Manager regarding the issue, but he declined to return the call. Putnam Service is clearly horrible and not recommended by many. read more

Putnam Lexus of Redwood City is great. I don't always like the girls who answer the phone at the service department - too much attitude sometimes. However, the service advisor, Alma, who I go to all the time , is the best or the best. She's always friendly efficient pleasant to deal with and always tries her best to accommodate you. I only go to her and I'm very happy to work with her. She is the best! read more

This is for the service department. Very well run operation. Car work takes time, but they keep you informed as to what's going on. The waiting area is comfortable. read more

Michael was amazing so kind just a beautiful person fast service friendly great experience

It's been awhile since got my Lexus serviced and Mario Milleza helped me with First Class service. He took care of my car and answered all my questions. 5 stars to Mario and if that was not enough. My car finally cleaned inside as good as Ducky's. Previously, the cleaning was subpar. A clean car inside especially the dash makes a big difference. Kudos to the cleaner. If can wax the car that would be over the top. Lol. read more

I purchased a vehicle from here and thought it was a really pleasant, no pressure experience. They had one of the best prices I could find online on a used Lexus GX 460, it had low miles and was in beautiful condition. My service advisor Ramin was friendly and a really nice guy. Everyone there was nice. I would definitely go there again if they had a car I was interested in buying. Thanks! read more

Putnam Lexus - Car Dealers Near Me - Redwood City, California

Additionally reaching out to folks that customer service tells you to, there is no reply. read more

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Looked for a car kinda have high demand on the market, most of dealer dont have a car available in the lot have to pre order with crazy mark up. Quick phone call to them. Leave the phone number with what you need. 2 days later they have the car with my parents want delivery. All purchase go super simple and easy. Thank you guys. This is Bin with 2023 lexus rx350h read more

Putnam Lexus - Car Dealers Near Me - Redwood City, California

Be aware of their service. As shown on the invoice they said they replaced the air filter for the parts priced 101 dollars plus labor fee ( total of 168 dollars) The air conditioning was still smelly. I had this problem for a long time. So I finally opened the compartment 2 days after the service. ( watched how to video on YouTube) I saw bugs and dusts all over on the filter. I found out that they never replaced it! They charged me for the service they didn't performed.. I doubt that they even did the oil change now.... As we called them they said they will just give the part. No I will never ever come back here. Where can I report this matter? I have taken my car 3 times before and they have been charging me for the air filter and the smell persisted the whole time. ( I don't think they ever replaced it for those years. ) read more

I have brought my newer gx550 overtrail plus (quite expensive suv) in for service 3 times now). One time was flawless, but one time the scratched the bumper. Since it was not in their check in video they had it fixed. Today I brought it in again, and when I picked it up it had about a 1 inch scratch on the hood. I asked the service advisor about it, and he said I am always trouble there and have issues and should take my business elsewhere. He also said his techs reviewed the video and that it was there prior. So I asked if we could review it together he stated he was busy, and that again I should go to another dealership but if I waited in the waiting room he would see me when he had time. After about 15 minutes he came, we reviewed it with a service tech, and they admitted it was not there prior. He then apologized to me said he had a lot on his plate but again said since we keep damaging it I suggest you go elsewhere once we fix it. I am attaching a picture of the scratch, as well as a screen shot of the same exact spot from their check in video. To say I was embarrassed while he said this in the service department with others around is an understatement. Really they blamed me and basically said I was taking advantage of them, then showed me the video proof it wasn't me lying. I got a handshake and an apology but wow what customer service. Should also mention passenger side door had a small ding in it as well at pick up, but when I mentioned that things got even worse so I am just living with that one. They said they will fix the hood, but I was dumbfounded by this experience. read more

Putnam Lexus - Scratch after I picked it up - Car Dealers Near Me - Redwood City, California

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I've been to many other Lexus dealers & the service and experience has always been the best at Putnam Lexus. My advisor Randy Solomon always does a great Job I really love his communication skills. I hope this dealer never shuts down or goes out of business. I remember taking my first 98 Lexus GS400 to this dealer around back in 2001 for an oil change & by far the experience is better than all other dealers. I'm on my 4th Lexus & looking forward to my 5th. Thanks to the Putnam Lexus Team for a job well done keeping a team so organized read more

Beware. Salesmen are not to be trusted. I was promised a specific car and communicated with the salesman several times and made an appointment to buy only to find out that when I came in to buy, the car had been sold and he tried to bait and switch. DO NOT TRUST THEM. read more

Look for Ben. He is excellent, professional, knowledgeable and he aims to provide great customer service. This is a huge difference to the other dealer I used to go to. Thank you to Putnam Lexus for fixing my panoramic sunroof issue. read more

This review is for Niko in new sales. He's the only one that gave us any attention when looking at the new cars in the showroom. He was friendly and extremely helpful. We wanted a specific color car and interior. Unfortunately we were not able to purchase from Niko as the color combination was not available. He regularly checked in with us offering slightly different color combinations. We appreciated his professionalism and would definitely recommend him as your new/used car sales representative. read more

I just purchased an NX 450h+ through Putnam Lexus yesterday and can't say enough good things about the whole experience. Taz Zouri was my sales contact and he was prompt, courteous, friendly, and super helpful. When I inquired via email what they had available, Taz gave me quick, direct, accurate responses with no run-around. The experience at the dealership was pleasant with a no-pressure, relaxed feel. Taz led me through a test drive of the car I had inquired about, was very knowledgeable, and answered all my questions. The whole purchase process went super smooth as well. Everything was explained clearly and no "up-sell" pressure at all. I would highly recommend Putnam with no hesitation. Great experience! read more