Putnam Lexus

(55 reviews)

Hassan was great! Definitely will be using these guys again…read more Very fast responses and great customer service.

I had a really good experience coming here for an oil change and they did a complimentary checkup…read morewith the oil change. Helped us change back our tire that had a puncture. Also helped us replace my front light. Very reasonably priced and a family-owned local business. Definitely coming back for all my car needs. I had to bring in three cars in one day and they were very communicative once each car was done. Thank you mo!

Swickard Toyota 101

(1.1k reviews)

We were shopping for a new Crown Signia and saw a great price at Swickard Toyota for exactly what…read morewe wanted. The dealership was 300 miles away, so I wanted to make sure the deal was legit. I initially talked to Gio, and he was very helpful, answered all of my questions, and put no pressure on me for the sale. I then talked to Sean and also had a great experience. I completed all of the paperwork online and they held the car until I got there the following week. I contacted Sean at the dealership and he walked us through the car and was very knowledgable. I then contacted Omid, whom we completed the paperwork and purchase. He's a car guy and very personable so we hit it off. He was very upfront about everything, and again, didn't use any pressure tactics to purchase add-ons like so many other dealerships I've dealt with. Overall, it was a quick sale and a great experience.

Extremely unprofessional service. WARNING: MAY LOSE YOUR VEHICLE…read more My brother brought in the car for a regular oil change. I got a text and call that the vehicle was done and a hour later my brother went to pick up the vehicle. However, he waited almost 40 minutes because they could not "find" our car. They had several reps scrambling to find the car, looking in the system, and still could not give us an update. I called service to check in, given I am the owner of the vehicle, and I was forwarded to numbers that went straight to voicemail. Finally, they found it, but pretended everything was okay. We will be continuing services with Putnam from now on...mistake to try Swickard again.

Z Carz

(91 reviews)

I began my journey with Z Carz and Zuhair when I needed to sell my beloved Jeep. I had stopped…read moreoff-roading, and it was time to transition to a more comfortable ride with still the option of camping. Zuhair not only helped me sell my Jeep at a fair price, allowing me to pay off what I owed, but he also assisted me in purchasing this amazing truck. His communication, support, and extensive network of connections, from dealerships to mechanics, are truly remarkable. He went above and beyond my expectations and got it done! I highly recommend working with him if you're looking for a vehicle, even one that's not readily available on the market--like mine, which came from an auction. Zuhair is amazing and super responsive when contacted ! Thank you Zuhair!

If I could give Zuhair 10 stars, I would do it. Zuhair worked tirelessly to find the right new…read moreowner for my classic car. He drove to see me several times, checked out the car, took numerous photographs and consulted with various dealers and car enthusiasts by phone and in person to learn everything he could about the car. He asked all the pertinent questions so he would have full knowledge to present to me, as well as any prospective owner, with a fair and reasonable price. He made it clear immediately that he is working for me but wanted to make sure all information was accurate so both the seller and buyer were treated fairly. He handled the sale of my car, start to finish, in a professional manner and both seller and buyer are exceptionally pleased. Everybody Won! Thank you Zuhair.

Hopkins Acura

(442 reviews)

My family came in again for a vehicle. Haig toured us around the showroom and I fell in love with…read morethe Acura Integra! Haig was fast with the paperwork and offered me coffee. I was in and out within an hour or so. This is the second time I've dealt with Haig, he's a car enthusiast so he'll tell you what you need to know! Thanks Haig!

I took my ZDX Type S in for recall service and updates and was helped by Ricardo. He was so…read moreprofessional and easy to work with, even when having to give me less than ideal news. He made sure he took care of my car and my requests to the best of his ability and i couldn't be happier with the level of service i received given the context. Thank you Ricardo and the Hopkins service team.

Enterprise Car Sales

4.7

(116 reviews)

They are not what they say they are. They don't inspect their cars. Bought an Audi in cash got home…read morehad to bring it back in to be aligned. They aligned it then we drove it again and it continued to pull to the right so we returned the car under their return policy. The car was returned over a week ago and we have not been refunded our money. We did not then have a car to drive so we unfortunately had to rent one from this location. The horn does not work on the rental they gave us.

On October 1, 2024, I purchased a 2022 Kia Niro with 44,000 miles for $20,295 (excluding taxes and…read morefees) from Marcio Collier at Enterprise Rent-A-Car in Redwood City, CA. I liked the car; it drove beautifully and seemed to be in excellent condition. Shortly after the purchase, on October 4 (three days after the purchase), the car began experiencing a serious issue: it entered "Turtle Mode," resulting in a complete loss of acceleration. This dangerous situation occurred while I was driving at approximately 65 mph on the freeway, and the vehicle only returned to "Normal Mode" after 5-10 seconds, leaving me vulnerable on the road. I promptly took the vehicle back to Enterprise, where Roger advised me to visit a local Kia dealer in Burlingame. He also assured me that the 'seven day return policy, no questions asked' would be extended "7 days, 70 days, whatever it takes". On October 7, the dealer inspected the vehicle but reported they could find nothing wrong. They suggested that if the issue recurred, I pull over and have the car towed. This response was unacceptable, given the severity of the problem, and I was hesitant to drive the car on the freeway. On October 8, I returned to Enterprise to discuss my options with Marcio and Olivia. While I understood that returning the car could result in significant financial loss, I stressed that I could not continue driving an unsafe vehicle. They agreed to send it to their recommended Kia dealer in Hayward for further inspection. During this time, Enterprise did provide a rental car at their cost; however, I incurred approximately $450 in insurance fees over the 31 days I had their rental. After holding my car until November 7, Enterprise informed me they could not replicate the issue but believed they had possibly addressed it by recalibrating the battery to 100%. Unfortunately, within days of receiving the car back, I faced the same problem again--loss of acceleration while driving on the freeway. I returned to Enterprise and assertively demanded to return the car. I could not jeopardize my safety by driving an unreliable vehicle. While Enterprise offered to sell me a higher priced car, which I may have considered under the circumstances, they wanted me to take a $3,000 loss on the car I had purchased from them after having driven it for a handful of days. Buyer beware. . .They do not stand by their commitment seven day return policy, no questions asked.

Carlsen Subaru

(591 reviews)

This is a review of the service department…read more Brought my basically brand new BRZ to them for my 1k oil change. When I picked it up, the service sheet said they put 5-w30 oil in it (they claim their technicians wouldn't mess that up), and they also added 4 miles to it for "road testing". When I asked them why they added 4 miles, they said "up and down the highway," and when I asked why, they said "road testing." And when I asked what they were testing? They said "road testing." Conclusion: they basically took it on a joy ride. No reason to take a brand new car on a road test up and down the highway when you have perfectly good local streets to check for a basic road test. Also, never had my crosstrek be taken up and down the highway before, hmmmm. I won't be back.

Most ethical dealership ever. Too bad sales dropped and had to close due to Tariffs. Employed…read moreover 100 people.

Redwood City Auto sales

5.0

(1 review)

Very trustworthy, friendly and professional company, owner and staffs. Owner Eddie and his crews…read moreare very nice and precessional. We sold our Toyota Sienna here with very easy process. Price are very fair. Highly recommended! I will come back again if I need to buy or sell car. Thank you!!

Boardwalk Chrysler Dodge Jeep Ram

3.5

(219 reviews)

Shout out to Kevin Burton at the Boardwalk Service Dept. Our family loves our Jeep, but it's a bit…read moreolder and requires frequent attention. Kevin makes service easy as 1-2-3, he's been helping us with our 2013 Wrangler since I bought it new over a decade ago. 5 STARS for Kevin and the Boardwalk Service Team!

Ordering parts is ridiculous. You have to submit a request via email, wait for a response to verify…read morethey even have the part, then after they check, you can ask for a price. I waited and entire business day for them to ask for my VIN. You do not need a VIN to order some spark plugs! This place is absurd

NAPA Auto Parts - Foreland Parts

3.9

(56 reviews)

Came into my local Napa store looking for a more accurate pain sample for my vehicle. Normally, I…read morego to Kragen or AutoZone. Nothing against them, but I needed a bit more of the professional touch to match instead of a generic sample. I walked in and it seemed pretty relaxed and quiet. The two employees were sitting at the desk and I did t get an initial greeting. They were on the computers and I immediately thought, there's no customer service here. I should go! But then one of them said hey! How can we help you. So, I lowered my guard. I explained what I needed and he introduced me to Paul. He was the man when it comes to paint and other needs Paul was super cool! He was professional, engaging, and definitely an expert in the paint department. He gave me some really credible sound advice and helped me out to do the best paint match he could. He had really solid customer service. Not what I expected when I first walked in. Although I never imagine Napa being a place to go for car Sevice and help. Now I know. Although, I am so used to going to AutoZone and Kragen. I would love to make this location my go to for car and automotive parts that I need when there's attention to detail needed.

10/2/24 Needed new windshield wiper blades…read more Bob was great in getting me right ones and making sure they were installed correctly. They are not allowed to do the work but he guided me do u am very appreciative. I will only come here for auto parts and needs. Knowledgeable, helpful, friendly service! Thank you

Amana Auto

(55 reviews)

Hassan was great! Definitely will be using these guys again…read more Very fast responses and great customer service.

I had a really good experience coming here for an oil change and they did a complimentary checkup…read morewith the oil change. Helped us change back our tire that had a puncture. Also helped us replace my front light. Very reasonably priced and a family-owned local business. Definitely coming back for all my car needs. I had to bring in three cars in one day and they were very communicative once each car was done. Thank you mo!

Tran's Auto Repair

See more unrecommended reviews

(183 reviews)

Tran's Auto Repair made its way onto my radar due to all of its great reviews, which I can attest…read moreare quite true -- I can't imagine finding a better auto repair shop in the area (without sacrificing quality and professionalism). I admittedly ended up only swinging by for a general check-up on my car after driving myself across the state. They were clear about how long it was going to take them to get to my car (that I brought by without an appointment), and they actually got around to completing the task before the estimated time. They were really thorough with identifying issues, and rather than try to sell themselves, they preemptively asserted that I could take my car elsewhere if I felt more comfortable with that; they still wanted to show me exactly what/where the issue was so that I could share that with whomever I would ultimately decide to do business with. I really appreciated how genuine and honest they were without making me feel guilted into having them work on my car. I'm not going to sugarcoat that the quote was a bit steep, but I trust that they were going to be the most diligent and detail-oriented people for the job. Their expertise is impressive, and I'm glad to know that I can always come here if I have car troubles again. Wholly recommend for character alone!

Almost never leave reviews, but for a uniquely honest auto shop (rare these days)--I try to make…read morethe time. Went in for an oil change at the local Honda dealership and they recommended I change the steering rack on my car. The estimate was $4k+. Called several different shops to get quotes. Saw Tran's Auto Repair and read through some reviews and thought I'd give it a shot. Not only did Sy take his time to check on an estimate for me--which was very reasonable for the work required to replace a steering rack--he also suggested I bring the car in to double check to see whether I actually need the replacement. I was able to take the car in a few days later and after checking, turns out the rack was seeping just a bit of fluid, but not a major leak (what seems common for a car with 150k miles). Recommended we don't change it now and continue to check on it every oil change until it becomes an actual leak (if that ever happens). That recommendation checks out with how the car drives. Before my visit to the dealership I didn't notice any major issues with the steering--the car seemed to still have firm, controlled steering even at highway speeds. Mind you, I understand the business nature of auto shops. It is advantageous to recommend and do work on vehicles. But the fact that Tran's recommended not to get the steering rack replaced right now should speak to how honest they are with their customers (even a new one). I'll be back, and would highly recommend this place to anyone in need of service/repairs.

Exhaust Works

4.6

(172 reviews)

I went in to have some new mufflers & exhaust tips installed. While Dan is a busy man, he was able…read moreto fit me in for service within a couple of weeks. High quality work for great value. Will definitely be back for future projects!

I have been a customer here since around 2006, they always do a great job and put in extra effort…read moreto make sure the exhuast alignment is perfect. With my last visit Dan installed a bolt-on catback exhuast that I was having trouble with since the cat was modified and I couldn't get a socket around the shallow bolt heads due to a weld around the pipe blocking it. Fearing this would take me days to work on, I decided to leave it to the pros. Dan made quick work of getting the old bolts off and replacing them with larger head bolts, it looks so clean now.

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peter k.

0

3

0

15 years ago

This is what buying a new car should feel like. This is my 3rd Lexus purchase. I just recently bought my Lexus LS from this dealership. I have been actively looking for my vehicle and visited several dealerships during the process in the last few weeks. And unfortunately, I didn't find the right car and salesperson combination to work with. And during a recent internet search, I found a vehicle with the options I was looking for at Putnam Lexus in Redwood City. So, I made the call to this dealership and spoke to one of their sales rep, JENNIFER B., who was very sincere from the beginning. And this turned out to be the best decision I could have made in regards to this event in my life. From the initial greet, she was very kind, courteous, honest and patient. When I got there, we test drove the car, examined the car, and reviewed the options on the vehicle. From that point, the great experience continued. She addressed and answered all my questions and concerns about the vehicle with sincerity. And when she was not able to answer some of the more difficult technical or structural questions, she sought out definitive answers from her senior team. And in my opinion, this was very admirable about her character and developed our trust very quickly. Instead of making up answers or downplaying one of my concerns, she was honest to say she wasn't sure and returned with the correct responses I desired from her senior management team. She patiently wrote down all my concerns and brought it to her sales manager. And this is where I met her sales manager, AHMED, who is another wonderful person to work with. He is also a very patient, honest, sincere, and hard working person who will do whatever is in his power to make the deal happen. He was very straight forward from the beginning. And he asked what he could do for me and how he could convert my hesitations to my comfort. And the three of us (Jennifer, Ahmed, and myself) sat at his desk for quite some time while we were discussing my concerns as well as financial desires. He constantly assured me that he will do whatever he could to do to address and take care of all of my concerns And at the end, he delivered. And although he had several phones coming in and other sales pending his guidance/decisions, he never left our conversation. I have been in this situation in the past at other dealerships and have often felt the pressure to either sign or leave. But, there was no such feeling on this given day and I was very comfortable in my seat. As he was punching in figures into his computer with me, he would look over to Jennifer as a father would his own daughter to see what he could do to make her happy. And after much discussions and computing figures, he smiled at Jennifer and then reached out his hand to me to make the deal. We were all very happy and it truly felt like we were all on the same team. He assured me that he would take care of everything we discussed without hesitation. What added to the great experience was the events that followed the hand shake. As I was waiting to sign the papers with the finance manager, Bruce, I had a change in heart in one of the protective covering options for the vehicle and brought it to the attention of Jennifer and Ahmed. Even though it would be more work and possibly more costly for the dealership, they agreed to take care of it without a hiccup. Yes, it was that simple. Although I didn't get a chance to meet Mr. Putnam himself, I definitely appreciated and felt the family environment he and his family have created. I got to meet and chat with Rick S (general sales mgr), Bruce (finance), and Ming (another sale assoc) who were also very good people. Although I have not picked up my vehicle yet because they will be taking care of some of the minor issues as well as completely detailing the vehicle and putting on the protective covering, Ahmed assured me that I didn't have to take the vehicle even when it was ready unless I was completely satisfied. Can I say that customer satisfaction is their top priority? Without a doubt in my heart, "YES!" It will definitely be worth your time as well as your satisfaction to visit these guys if you are looking for your next Lexus. A "special thanks" to JENNIFER B and AHMED for making this a truly great buying experience for me. You will definitely hear from my friends and family members again in the future. I can't wait to be riding in my new Lexus! read more

Constance Olivia W.

35

1

0

10 years ago

Recently (July, 14, 2016), I went into the Lexus Service department because the center council/compartment next to the driver's seat in my Lexus somehow got jammed. I decided to go directly to the Service Department at the Dealership in Redwood City as opposed to stopping at any random gas station en route to my home. I had the good fortune of meeting Josh Bozzuto that day who collaborated with another individual, Peter P., and both worked diligently and carefully to restore the compartment opening without damaging it. It took 15 minutes of sheer patience and effort on their part. When I asked how much I needed to pay, Josh responded, "absolutely nothing and expressed his desire and appreciation to just have helped". I was indeed grateful and decided to return to the dealership for my 5,000 mile regular checkup today, a routine that I stopped at the Dealership after my three year lease subsequent to the purchase of my car. I showed Josh a certificate for service repair but expressed that I no longer had Lexus do my annual 5,000 mile check-ups. He claimed that I could take advantage of the certificate, and I decided to do that because of this prior incident. In addition, my more recent certificate of service was honored today, a surprising $50 off the original quote. I must say, once again, I am returning to the dealership for every future 5,000 mile service. It is due to people like Josh Bozzuto and other auxiliary staff who treat former customers with kindness, sincerity, and efficiency in addition to going a bit beyond the call of duty with assistance when in distress over a little problem that took their time, their energy, and their patience. I am impressed with Putman Lexus Dealership and their Service Department and most importantly, the individuals like Josh and Peter who assist customers. It is my pleasure and honor to give them a top rating! Dr. Constance O. Williams read more

S Y.

0

6

0

8 years ago

I was a loyal customer for years. That changed and I'm no longer one. The service depart is absolutely horrible to deal with and I'd dealt with them for years. They have no clue what customer service is. Neither calls nor messages are returned. I have had to chase them down for help. My insurance co. even said to not ever take my car here again after the complete disregard for messages and calls not returned. I am blamed for damages to my car that your service department did. This is disgusting yet not surprising. The service manager, Dave, is downright hostile, defensive, and an angry person. And, Jory, you wash your hands of your customer after the sale is done. Profits are your only concern. You don't have the time of day to even speak to your customer. I will ensure that I let everyone I know and the public to not visit your dealership due to my experiences. I see your posts below responding to those who had given you a 1-star rating asking how you "can make it right." This is a false ploy. You make the Lexus brand stink due to your service and sales team. Don't even bother posting a response on how you can "make things right" when you and your entire dealership are in the wrong with bad treatment and disregard to customers. You and your dealership have had every opportunity to make things right multiple times but you didn't and that shows that you and your service team clearly do not care. Losing a customer here and there are really not a concern for you. You know it as you'll find other unknowing suckers who will trickle in to your place. read more

David X.

0

2

2 years ago

**A Fantastic Car Buying Experience at Putnam Dealer with Salesperson Todd** From the moment we began our car search, we knew we were in for a journey given the specific configuration we were after. We reached out to numerous dealers, but Todd at Putnam Dealer immediately stood out from the rest. His responsiveness and patience were unparalleled. Unlike others, Todd took the time to thoroughly answer our questions and proactively assisted in our search, ensuring we were informed every step of the way. During our visit for the test drive, Todd's knowledge of the vehicle impressed us. He was not only well-versed in all its features but also exceptionally clear in his explanations. What truly set this experience apart was his approach - at no point did we feel pressured to consider other models, a refreshing change from the usual car dealership tactics. The test drive itself was an absolute pleasure, devoid of any rush or unnecessary sales pitches. When it came to discussing pricing, Putnam Dealer maintained a high level of transparency. They were open to reasonable negotiations, making us feel valued and respected as customers. The entire process, from initial contact to finalizing the deal, was swift and straightforward. We appreciated the lack of pressure typically associated with additional packages or add-ons. For anyone in the market for a new vehicle, we cannot recommend Todd and Putnam Dealer enough. Their customer-focused approach and commitment to transparency have truly set a new standard in car buying. read more

Lisa P.

0

3

0

2 years ago

Exceptional Service from Ramin Bateni at Putman Lexus I recently purchased a vehicle from Putman Lexus, and I cannot speak highly enough about the outstanding service provided by Ramin Bateni. From the moment I walked into the dealership, Ramin greeted me with a warm smile and made me feel welcome. Throughout the entire process, Ramin was incredibly knowledgeable about the vehicles in their inventory. They patiently listened to my needs and preferences and then guided me to the perfect car that suited my requirements and budget. What truly impressed me was Ramin's honesty and transparency. They gave me all the information I needed to make an informed decision without pressure or gimmicks. It was evident that their primary concern was ensuring that I found the right vehicle for me rather than just making a sale. Additionally, Ramin went above and beyond to make the entire purchasing experience smooth and hassle-free. They took care of all the paperwork efficiently and even followed up with me after the sale to ensure that I was satisfied with my purchase, including dropping off an item at home. Overall, I highly recommend Ramin to anyone in search of a new vehicle. Their professionalism, integrity, and dedication to customer satisfaction are truly commendable. Thank you, [Salesperson's Name], for making my car buying experience enjoyable and stress-free! **Pros:** - Exceptional customer service - Knowledgeable and honest - Smooth and hassle-free purchasing experience **Cons:** - None read more

Ned H.

0

5

0

17 years ago

I recently helped close a 2009 Lexus ES350 purchase through Frank Spagnola of Putnam Lexus, Redwood City, CA. I needed a vehicle with very specific color/features and was able to locate one outside the geographic area through Internet searches of dealer inventories. I contacted many of the local dealers' Internet Managers with the specifics and received responses varying from "We have exactly what you want" to "Call us so we can talk." Bull Shit, I already knew they didn't have what I wanted, and I wouldn't tolerate the phone routines that push existing inventory on the lot. One of the queries had gone to Frank of Putnam who immediately initiated an inter-dealer transfer of the desired vehicle with no money down, sent me a colorful descriptive post and quoted Dealer Invoice price plus $200 flatbed transport fee. The closest local dealer wanted a $1000 deposit before anything could happen. The dealer that possessed the vehicle had quoted me $1500 over Invoice. Frank's savy of I-Commerce methods and his understanding of the clientel associated with it landed him the deal. He did not intrusively seek my phone number, deflect my inquiry to more convenient inventory within his dealership or try to steer me in any way. He knew what I wanted and was going to help me get it. WOW!! Thank you, Frank! I will strongly recommend you to others who hate the sales pressure tactics typically experienced at car dealerships. If I need another Lexus I hope you can help me again. read more

Pope S.

14

3

0

6 months ago

My most recent Car service at Putnam Lexus was absolutely amazing I was helped by David Liss who just went absolutely above and beyond anything I could've totally imagine and getting my car repaired. First of all he's the most kind and warm hearted gentleman I've ever met when it comes to car repairs and customer service in general. He was extremely patient with the extended warranty company that I had with Lexus and contacting them to get all all of the necessary work that was due at the time of the vehicle inspection which was not easy but he was very patient in doing so and getting it finalized. Not to mention during this process he would inform me each time with an update and also providing a loaner car as well, while the work was being completed. Ladies and gentlemen David Liss has definitely reassured me why I bought my only two vehicles from Putnam Lexus of Redwood City the trust and relationship there is phenomenal it goes above and beyond anything I ever expected it's been almost 20 years since my first purchase in 2007 and then again in 2017. And because of David Liss I absolutely will be back for my 3rd from Putnam Lexus of Redwood City David you're amazing buddy I can't thank you enough for what you did to help me my friend thank you so much bro you are an absolute angel. And with that said ladies and gentlemen go down to Putnam Lexus of Redwood City and say Hi to my buddy David Liss you'll be glad you did. read more

Jessie M.

71

40

3

8 years ago

I took my Lexus in to fix the AC and get a full check-up just before moving cross-country to see if I needed any other work done. Driving it, it seemed like it was rough or mid-aligned, but I didn't know what the issue was. They fixed the AC successfully, changed the oil, and told me everything else was fine. The day I picked it up, I noticed it still was driving funny (but again couldn't put my finger on it). I called Putnam Lexus and asked them to tell me if they had checked the breaks and everything else I could think of that might make it feel like it was driving "rough." They assured me everything was fine. So, I shipped my car cross-country and, when it arrived, I immediately took it to a licensed safety inspection site as required to register the car. My car failed the inspection due to leaking struts, which they said showed evidence of having been leaking for some time. I'm really disappointed that Lexus didn't find (and fix) the problem as driving around with leaking struts poses a safety risk to me and my passengers. When I called Putnam Lexus to report the issue, they said they didn't find it but did list other "optional" work that could have been done that I was never told about (issue with the trunk and spare tire). Had they told me about these other things, I would have done them. Now, I have to do them in my new state in the middle of moving and starting a new job, which is a huge hassle. read more

Yen T.

0

2

0

10 years ago

Coming from San Jose all the way to Redwood City, I had the most wonderful experience with my recent car purchase at Putnam Lexus. When entering the dealership, I could see that customer service was top-notch. I was greeted by Ming Tan, the sales consultant at Putnam Lexus, and was impressed by his professionalism and integrity in ensuring that my family and I receive the best price to the perfect Lexus vehicle that we have been dreaming of. Purchasing the perfect car was definitely not a one-day thing as I have been waiting for months in finding the ideal interior/exterior colors, the ultimate option and features, as well as the best price possible. However, when I decided to try Putnam Lexus to see what they can offer, Ming was always there via phone and email to let me know first thing once the perfect car was available. He patiently assisted us throughout the entire process by readily answering our questions at any time of the week with utmost honesty and sincerity. I can confidently say that Ming is your guy to go to for the perfect car buying experience. I highly recommend any future car buyers to look towards Putnam Lexus in Redwood City for the best experience possible as their dealership is clean and very welcoming. Thanks again Putnam Lexus and Ming! My family and i will definitely come back again when we are ready for our next Lexus purchase. read more

Jessica L.

0

5

0

1 year ago

We've been putting off buying a car for a long time simply because we didn't want to deal with the typical dealership experience - pushy sales tactics, unclear pricing, and drawn-out negotiations. It always felt overwhelming and exhausting, so we kept delaying the decision. That all changed when we connected with Taz. From the start, he was a breath of fresh air, we had an outstanding experience with Taz! From the very first interaction, he was professional, friendly, and incredibly easy to communicate with. He went above and beyond to make sure we felt comfortable and informed throughout the entire process. What really impressed us was his honesty and transparency - he offered a great discount upfront (very helpful considering the current car market), which made us feel valued as customers even before we stepped foot in the dealership. At the dealership, his dedication and knowledge really shone through. He answered all our questions with patience, guided us through every step without any pressure, and made the entire car-buying experience genuinely enjoyable. It's rare to find someone who combines efficiency, integrity, and such a warm, considerate approach. We're thrilled with our new car purchase (Lexus ES 350 2025) and extremely grateful to have worked with someone so exceptional. Thanks Taz! Thanks Putnam Lexus! Highly, highly recommended! read more

Jason A.

0

3

0

10 years ago

On a Sunday afternoon, I walked into the Putnam Lexus dealership ready to view a Mercedes Benz c300 that they had for sale on their website. As soon as I walked in, I was greeted by Victor Lu who took me to the car right away. He wasn't hesitant to sell me the car instantly like other dealers, instead Mr. Lu allowed me to inspect the vehicle and even let me get behind the wheel of it. We took this car on the freeway to test out its performance and when we got back to the dealership, I received fast service to begin to negotiate numbers. The Holiday is coming up & Josh understood exactly what my money boundaries were. Josh made my stay worthwhile as he provided me with great information over the vehicle, excellent assistance with my bank, paperwork, and treated me as a friend. Victor Lu greeted us to, Josh Mojtahedi, the finance manager, who hooked me up with a deal that I could not resist. They knew exactly how excited and anxious I was to begin to drive this car on the road. They got all my information finished with the hour and it was not long before I began to drive this car out the lot! Best service I have received, it was quick, efficient, and a happy day to obtain a brighter vehicle. I give my gratitudes to Mr. Lu and Mr. Mojtahedi for the wonderful service and time spent. Truly, I am a happy costumer of Putnam Lexus dealership. read more

Sang K.

0

1

0

2 years ago

I recently had the pleasure of working with Ramin Bateni at Putnam Lexus, and I can confidently say that he is one of the best car salesmen I've ever encountered. From the moment I stepped into the showroom, Ramin greeted me with a warm smile and genuine enthusiasm. Ramin's knowledge of the Lexus lineup was impressive, and he took the time to understand my specific needs and preferences before recommending the perfect vehicle for me. He was patient, attentive, and never once made me feel pressured or rushed. Throughout the entire purchasing process, Ramin went above and beyond to ensure that I was well-informed and comfortable with my decision. He provided transparent and honest advice, making the experience both enjoyable and stress-free. What truly sets Ramin apart is his dedication to customer satisfaction. Even after the sale was complete, he followed up with me to ensure that everything was to my liking and to answer any questions I had. His professionalism and attention to detail are truly commendable. If you're in the market for a new vehicle, I highly recommend reaching out to Ramin Bateni at Putnam Lexus. His exceptional service, combined with the dealership's outstanding selection of luxury vehicles, makes for a winning combination. Thank you, Ramin, for making my car-buying experience a truly memorable one. read more

Kristle T.

0

2

0

14 years ago

The service department provides the red carpet treatment. I came in for a regular service. I had a few concerns that I asked them to look at. They inspected my 2008 Lexus GS350 and they came back with some recommendations. They provided me with a Recommended Action Plan Report, which I thought was extremely helpful. I am not a car person, but my service person, Alex Lam, had explained everything thoroughly and he even walked me to my car in the repair area and showed and explained things to me about my car. He was not pushy at all like other places. He told me I can wait on some items, but there were a few thugs he told me to fix sooner than later. After my car was fixed, they also washed my car. I thought this was great. They also have free car washes on Monday through Fridays without even servicing the car. I heard a guy complain about the free car wash because it was an hour and a half, what do you expect? Free car wash of course a lot of people will take advantage of it. Some customers think they deserve everything right away, but you can clearly see, the employees are working hard trying to get things done in a timely matter. I feel they are very honest and I believe great employees are led by great management!!!! Thumbs up to Alex Lam and Putnam Lexus service department team for the great service. read more

naunit s.

0

1

0

17 years ago

My name is N. Singh and i brought my is250 in April 2009 regarding a recall notice. Mr. Greg Veerman in the service department was the person who helped me thru this ordeal along with Mr. Maher Nijem. During the entire time that my automobile was in their care, not only was i given a courtesy car i was also updated day to day with courtesy call to let me know how my car was doing. Once completed my car was detailed at no charge as a kind gester for the incovience.Mr. G. Veerman went above and beyond my expectations in handling this matter. I was more than satisfied with the outcome and HIGHLY RECOMEND anyone who owns a lexus to stop by their service department for any problems or questions you may have regarding your vehicle.If you don"t own a lexus i highly recomend you go to Putnam Lexus of Redwood City and purchase you first one like i did. I also would like to thank the entire staff who works the front desk area were you get your keys and paperwork from they are the most courteous and pleasant bunch of people i have ever did buisness with. My hatsoff to you all continue the excellent work. And to Mr. Greg Veerman once again keep up the outstanding work performance towards your customers we do appreciate it very very much!!! Yours Truly Naunit&Raveena Singh read more

JACK S.

0

10

0

15 years ago

I purchased a new Lexus ES350 from Anthony H. at Putnam Lexus. The BEST sales experience I have ever had in purchasing a new car. I called the store asking for the Internet Department and I spoke with Anthony H. he answered all my questions and he knew his product very well. He was upfront with the price and availability of the car I wanted. I setup an appointment to meet with him to test drive the car and he had it ready for me when I drove up later that day. Everything went super smooth. Anthony did all the paperwork and then gave the papers to the finance guy Jon who printed the forms for me to sign. I did purchase the maintance plan because they pick the car up from my house or work and bring it back when its done. WOW ! What service ! Anthony also introduced me to his General Sales Manager Rick Santos and Ahmed Ibrahim the Sales Manager both very nice guys and said if I was not able to get in touch with him personally that one of the managers would definitly be available to help me and he provided with each ones business card and contact information. This Dealership deserves better than a FIVE star rating.. I will recommend this place to everyone I know. If you want a LEXUS go see these guys. read more

Lynn O.

0

1

0

12 years ago

I recently had two oil changes on both of my cars here, and my service advisor, emerick bautista, as usual,was excellent. I had my car serviced as I was going on vacation and wanted to get everything checked out. Luckily, I chose the right car to drive because everything went fine. Upon coming home, I drove the other car that I had the oil change and there was oil leaking onto my garage floor. I brought the car in to get checked out, and the bolt was not tight and that's what caused the leak. Just imagine if I chose that car to drive on my vacation and if the bolt got more loose and fell out, I would've been in the middle of the desert with no oil in the car. My service advisor apologized, but I know it's not his fault. Emerick has always been a professional and he is the one person there that I leave my trust in. What's disappointing, in the past when I had a problem there, the person that's in charge of service would apologize, but I noticed something different now. Can't put my finger on it, but the atmosphere doesn't seem the same. also, service takes longer. Hopefully, everything will get better as I have recommended many people to Putnam. read more

John F.

0

2

0

12 years ago

I'm an old dude and have purchased many new cars over the years. All makes and models. Volkswagon, Chevy, Toyota, Ford, Pontiac, Acura, Honda. Had my eyes on purchasing a new Lexus RX350. Did all the the necessary research and found this to be the car for me. Next step...Shop around. Dealerships, Options, Test drive, Price. The part I found to be most difficult in the shopping experience, is having to deal with 'car salesmen'. To be politically correct...'sales associates'. I have dealt with many. Some good, some not so good. some aggressive, some not. This experience was no different than any other. After visiting a few dealerships in the Bay Area, my final stop was at Putnam Lexus, where I was greeted my Michael Chung. After test driving the RX350, we talked and discussed options. Next came cost. We were able to negotiate a price considerably lower than any other dealer in the area. I found Michael to be one of the most pleasant and knowledgeable associates I have ever met. My wife and I love our new RX350 and consider it to be the best car we have ever owned! Thank You Putnam Lexus and Michael Chung for such a pleasant experience !! read more

Chuck S.

0

1

0

17 years ago

I went to Putnam Lexus for the first time since I am new to the area, and I can honestly say that the Great service surprised me! I have had a lot of experience with lying cheating car dealerships, but Putnam Lexus has changed my view! The excellent service started from the moment I pulled into the drive way. I was greeted promptly and escorted into the office of my Service Advisor. My Service Advisor listened to my concerns and did an amazing job addressing all of them. Even the Service Manager came up and greeted me and made sure I was being taken care of! That is something I have NEVER seen at other dealerships before. When it was time to pick up my car the Service Advisor walked me up to the cashier area. He stood there with me and explained everything they did on my vehicle as well as answered all of my questions before I paid for the service. By the time I walked out to pick up my car it was waiting for me in the drive way. From start to finish the Putnam Lexus service team did it RIGHT!!! Other dealerships should learn from their example. Obviously they have the right Service Manager for the job to make a staff like that! read more

Andrea C.

3

1

14 years ago

I bought my IS350 from Putnam Lexus about a year ago. My salesperson, Khaled, made buying the car a pleasure. He is extremely knowledgeable and took the time to answer the many questions I had about the car. He never pressured me or made me feel rushed. I did my research before visiting the dealership, and I knew what I wanted to pay for the car. Khaled was reasonable and flexible. He got me exactly the car I wanted at the price I wanted to pay. The process was painless from start to finish, and I left the dealership thrilled with the car and confident that we'd made a fair deal. The service department at Putnam is also outstanding. Despite the fact that it is an extremely busy dealership, I always feel as if they roll out the red carpet for me when I bring the car in for maintenance. Fadi, my service advisor, is friendly and accomodating. I recently brought the car in for a full detail and Fadi gave me a very reasonable price, and hooked me up with a loaner car so that they could take their time on the detailing. Did I mention the free car washes and the snacks/coffee/wifi in the waiting room? Love this place! read more

shan d.

0

4

1

2 years ago

If I could give this place zero stars, I would. This car dealership's service department is an absolute nightmare. I brought 2023 IS500 in to get my bumper fixed, and they somehow managed to make it WORSE than when I brought it in! The bumper looked like it had been reassembled by a toddler. It wasn't aligned properly, and there were even new scratches that weren't there before. When I pointed this out to the staff, they had the audacity to deny any responsibility. The manager was rude, dismissive, and completely unhelpful. He refused to acknowledge their shoddy workmanship and wouldn't even consider fixing their mistakes. It's clear that this dealership has no idea what customer service is supposed to be. They are only interested in taking your money and then washing their hands of any problems they create. Save yourself the headache and go somewhere else--anywhere else! This place is an utter disgrace and should be avoided at all costs. This dealership does not reflects the high standards of service and quality that Lexus is known for. They should be embarrassed to return work of that quality to a customer. read more

Putnam Lexus - car_dealers - Updated August 2026

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