I recently visited Autobahn Motors in Belmont, CA, in search of an air filter for my Mercedes-Benz Sprinter. I was informed that I needed to provide the VIN number, despite having the vehicle's year, model, engine style, and the specific MB part number on hand. I made an extra trip home to retrieve the VIN, only to find out upon my return that they don't carry parts for Sprinters at the main location and can't help me. I was then redirected to 525 Harbor Street, which allegedly services Sprinters, but upon arrival, I was sent across the street to 510 Harbor. Unfortunately, this location was difficult to find--there were no signs, just a locked gate requiring a buzzer to enter. Once inside, I was disappointed to find no one available to assist me, despite the presence of several mechanics. This experience was frustrating, to say the least, and it's hard to overlook the lack of organization and customer support. I won't be returning to a dealership that struggles with such basic service. read more

Purchased a vehicle here and against my better judgement also bought a maintenance plan. I've had previous issues with the service department asking for a Mr. (my last name) and when I clarified that I brought the car in for service and it was my car, they still insisted on speaking to a man. So now here we are with the vehicle with the service plan and again the treatment there towards women is deplorable!!! I was agressively called by Autobahn to bring my car in for service, made an appointment, woke up at 6am to get the car there and after letting them know there was an issue with alarms going off, I was told "It's too early" and to back it out of the service bay and reschedule later. It is the WORST customer service of any automobile place I've had to deal with in my over 60 years. If you happen to be female, consider yourself warned. read more

They should respect the customer's time. I came in ready to buy a preowned car, and I asked to be paired with the most knowledgeable person experienced with electric vehicles. They paired me with a young and very nice but inexperienced young man who was not knowledgeable about the electric vehicle. He knew how most of the buttons on the car worked and he is great for taking a customer out on a test drive. Then the dealership played the waiting game, which means I sat and used up an hour and a half of my time while they said they were busy pulling up numbers. I'm pretty sure it only takes about five minutes to pull up a price on a computer and when I came back with my offer, the inexperienced young man said I'll be right back and that was the last straw. I just was not willing to wait anymore. Every time they said they'd be right back it was another 20 minutes. Never again. Also, I got the distinct vibe that they are used to people coming into the dealership with an extra $150,000 to throw down without a lot of trouble and because I did not fall into that metric, I was treated like the poor relation. There was one really nice man, Ernesto, who was responsive and able to answer my questions. when I got home, I sent a follow up email and I did not get a response and it's now two days later. read more

This seems like a very Hush hush location. But the service her is impeccable. Every time, that I have dropped my vehicle off for its annual service. The staff have always greeted me with smiles and a pleasant disposition. They are constantly friendly, helpful and very professional. Although, the service/ maintenance Bills hurt my wallet every time I get them. I know my Mercedes will be running smoothly and effectively once it comes back from this location. I cannot express how appreciative I am with all the hard work that the team here does. read more

Autobahn Motors - Auto Repair Near Me - Belmont, California

See all

Great thanks to Lyana Lee! I had an amazing experience working with her when buying my new car. She was friendly and super helpful. She made the entire process smooth and stress-free, answering all my questions. I highly recommend her to anyone looking for a professional and friendly consultant! Thank you, Lyana. You are always the BEST! Also, big thanks to Bernard Rosenbaum. Thank you for helping me find the document I left in my trade in cars. You really saved me! read more

First time ever coming to Autobahn Motors and was impressed with staffs attentiveness and the overall cleanliness of the showroom floor. I had a great experience working with Kareem on purchasing my Corvette Z06, which was in very good condition for being a 2008. Despite the vehicle not being a Mercedes, Kareem showed substantial knowledge and history of the vehicle. The finance process was very quick and I didn't feel rushed or pressured. I was very thankful for them for holding onto the car for a few days, as I was from way out of town. Kareem even showed up on his day off to pull the car out of the showroom floor and hand me over the keys. Once again great experience read more

Autobahn Motors - Auto Repair Near Me - Belmont, California

See all

Had an appointment today 2/15/25 at Mercedes of Autobahn for service for my Mercedes A35 AMG Hatchback imported from Canada. When I got there, the service doors were closed. I made an appointment today and the doors were closed? What gives? I walked into the dealership and they said they were open, and I said, well the doors are closed. They replied rudely that it opens when you drive up to it as if I'm not intelligent. How would anyone know that? I've been to multiple service departments AND I worked at one during my younger years, and I've never seen such a failed marketing tool. I drove right in the and viola, the doors open up. I was greeted by a nicer guy that looked like he was only going to be checking us in. He assigned to us service advisor, Joe Leung. He asked me, "what's wrong with it?" Well, I put it in the notes! You could have went over with me the list of my concerns. I let him know, and then I got to the part where my suspension squeaks loudly when I go over smaller bumps. He then said, "well it's because you have aftermarket suspension and it's lowered." It's not even lowered! I work on my cars myself, and I crawled underneath to look to know it's not lowered. He proceeded to ask his co-worker and said, "yeah that's lowered by like 2 inches!" Keep in mind that this is an A35, not a GLA35. Joe proceeded to walk me around the dealership to find a similar looking car, CLA35, GLA35, etc, but of course, it wasn't on the lot. And then I let him know that this should be warranty. He said it's a Canadian car. I know it is! You didn't have to point it out! I said I had already checked with my local dealership and they said that it had full factory warranty still, and he said "then why are you here?" Excuse me? I chose this place due to great ratings and I believe that a lot of these reviews must have been bought reviews. I told him that I'm starting to second guess my decision on even going here. Joe even stated that someone had cut my springs! How can you make such allegations when you haven't even got down there and check? He said he will check with his warranty admin, and he came back saying that they were going to charge me first, then if warranty comes through, then he will refund. No! I want you to check warranty first, and then charge me, but even then, I had already checked that it does have warranty! Throughout the service he was rude, impolite, and doesn't want to listen to the customer. He kept arguing with me like he knew it all, but in fact, he did not. He kept stating that the car is lowered by 2 inches, and it's aftermarket. It's not even aftermarket. I don't know how long he's been working here, but someone should re-evaluate his customer service, and this whole dealership in general. This will be the last Mercedes that I will ever buy, and this dealership is a disappointment. read more

Anthony at Autobahn motors has been absolutely fantastic to work with and is a large reason for why we keep buying Mercedes. As a fleet operator, having reliable and responsible technicians is critical to our success. Anthony is extremely knowledgable, attentive, and an excellent communicator. I am always confident that when I take a unit to Autobahn motors we are in good hands. read more

Autobahn Motors - 2023 Sprinter serviced at Autobahn - Auto Repair Near Me - Belmont, California

Francisco was amazing to work with ! Very busy but I'm sure that is the reason why! Look for him you won't regret it !

Kylie in Service is fantastic at his job, what a great addition to the service department! He's knowledgeable, professional, responsive, and dedicated to providing an exceptional customer experience. He listened to my concerns and worked diligently with me to ensure that my car repairs would be handled properly with my extended warranty company and in a timely manner. He took time on his day off to follow up with the warranty company to get the an update on their approval so that work could begin immediately upon his return the next day. That is going the extra mile! Would recommend Kyle to anyone bringing their car into Autobahn for service. I just purchased a second Mercedes-Benz there at Autobahn and I will be requesting Kyle as my advisor going forward. read more

Autobahn Motors - Auto Repair Near Me - Belmont, California

We had an excellent experience with Franz Krieg. If you're looking for someone who will take their time and listen to what you want, Franz is the man! He explained pros and cons, made sure we got what we wanted and patiently walked us through the process of buying a car, while we asked a million questions. Thanks Franz! read more

My family and I have been using autobahn motors for seven years now and it is first class service. We love working with Coco and just bought our first electric car which is phenomenal. We really love Mercedes and once we started driving them we just can't switch to any other type of car because they are so luxurious and satisfying. Go see Coco for your car needs and you will have a delightful experience with her as she is incredibly helpful and explains things very well to make understanding your car very easy. read more

Autobahn Motors - Eqe350 - Auto Repair Near Me - Belmont, California

See all

This review is for their (dis) service dept. Last year I bought a CPO GLC at another dealership (plug here for Mercedes of Marin) In order to honor the extended warranty ,I needed to bring the car in for service and Autobahn is closer to our house They make it easy enough to schedule an appointment on- line, but that is as good as it gets. I showed up yesterday for my 3pm appointment and ten employees (all men) were sitting around, on their phones and didn't bother to acknowledge me or come over to the car. I had to interrupt one guy (on his phone) and he got my 'advisor'. The advisor seemed very confused but basically told me that I needed an A service for a car that has hit 50k miles (I have only 36k on mine) and quoted me $1500 I have only put around 5k on the car since buying it a year ago He also told me they need the car all day and I need to bring it back. I left the dealership. Clearly, I had no intention of doing business with them Sure enough, I called Mercedes of Marin, and they told me that I just needed what is called an express service and the charge would be minimal (for 1.5 hours of checking the car out while it's still under warranty ) The service advisor said, "You haven't put enough miles on it do anything, let's just check it out while it's under warranty". Needless to say, I will make the drive to Marin to have it serviced. Shout out here for Mercedes of Marin. Shame on you Autobahn read more

I would like to express my sincerest appreciation to Kareem of autobahn Motors for my EQB+. Your assistance have been invaluable and I am incredibly grateful. You made it a stress free experience for me. read more

Don't let Kevin be your sales person if your buying a new car. Poor customer service!! Before buying my car he was eager to help and answer any questions. He was very attentive and made sure that I found the right car for me. However, once I bought my car he was a different person. I had a problem with my car and when I tried to get help from him he would never return my calls or text. I had to call more then several times and finally when I spoke to him he passed me along to someone else. Long story short I had to do the leg work myself which took me over half a day when it could of only taken him less than an hour. He definitely doesn't portray the image of Mercedes. For all the $$ I spent on my car (which I love) you would expect Mercedes train their sales team to give good customer service. On the other hand their Auto Service department gets an A+. Namely, Joe he went above and beyond to make sure my car was fixed and that I was satisfied with their service. They're awesome!! They make up for what the Sales team lack. read more

Was in a car accident and needed to start looking for a car and who was sent to me by the heaven was Kareem at Autobahn Motors. From the moment we spoke he had my back and made the entire process of looking buying getting financed and finally getting to drive me car home a magical experience. Kareem and his crew was absolutely amazing and tbh my next vehicle I purchase or any recommendations I would give to anyone is to come and see Kareem. We need more Kareem's in customer service cause he was excellent thank you Kareem for Al you help and again having my back and making me feel like I was a Boss never made me feel like I didn't belong in such a rich place like Autobahn Motors. Kareem is the man!!! read more

Autobahn Motors - Mama new whip ...All cause of Kareem - Auto Repair Near Me - Belmont, California

See all

This review is for John Vierra. I recently purchased a Certified Pre-Owned Mercedes from him. Everything about the process was easy because of John. He is so friendly, responsive, helpful, and kind. I knew what kind of car I wanted and gave him a budget. He stayed within that, and I never felt pressured to spend more. I will recommend John and Autobahn to everyone. read more

Dear Mike Nazari, Thanks so much for your help with the ML purchase. Your friendly and professional approach made the process very easy for me. I will definitely recommend your services to my family and friends. Thanks again for outstanding quality, honesty, and integrity. read more

Mike (Nazari) at Autobahn was so pleasant to work with. I went in looking for a car for my mom and Mike was so attentive and helpful. We found the perfect car and the process was seamless. We were on a bit of a time crunch and he made sure everything moved along very smoothly. Can't say enough good things about my experience. Not pushy and super thoughful. read more

I wanted to get a nice car for my wife for the holidays but one that I can also use for work. I am a real estate agent and needed a dependable vehicle that I could use to show properties and new homes to prospective clients. Our previous car was very old, had broken down and would cost too much to repair. Autobahn Motors made my decision and transition into a new vehicle very smooth and easy. They greeted me at the front door and welcomed me into their facility. I was treated like family. My customer experience was amazing and the service I received was first class and phenomenal. Henry & Jimmy answered and address all my questions and concerns and the manager Lisa worked out a flexible program that suited my budget. I left the dealership with a brand-new Mercedes-Benz that I could actually afford. Unbelievable and great experience!! read more

Autobahn Motors - Auto Repair Near Me - Belmont, California

I just bought a suv from this dealership. I was fortunate to work with John V throughout the process. He is very professional and friendly. He answered all my questions and made the purchase process as stress free as possible. Go seek out John V if your at this dealership read more

I am an automobile dealer, one of my least favorite things is to purchase a car for myself. This all changed when I met David Chau, I called in about a used Mercedes, not the most expensive car but still expensive to me. David fielded my call and was warm and friendly, knew the car and all its particulars and urged me to come see for myself which I did a few hours later. The car was as described or better and David lived up to my expectations from our phone call, showing me all the options, offering a test drive and ultimately helping me make the car my own. I am a huge fan of David, the dealership, and of course the car I bought! Thank you Mr Chau! read more

Simply put. If you want a good service and a good team that will get you a good deal to a great car that's the place! It's my 4th car and I'm amazed every time. Contact Fuad witch is the guy for you, I'm telling you I have dealt with some dealers in my life, but this guy is a family! Or if he is not around ask for Francisco, great guy no BS, like that car fits you lol.... He will find the right thing for you! Good luck and thanks for the help! read more

Zero is my rating, after being told that the car I was going to buy would be WAITING in front when we got there. We confirmed the car was there and began our more than 330 mile round trip. After crossing the first bridge and just about to cross the second we get a call telling us the car has been taken by a corporate individual and is no longer there! ARE YOU KIDDING ME!!!! I had driven 140 miles and now after confirming with us just 2 hours earlier NOW THIS......IS YOUR TIME MORE IMPORTANT THAN MINE??? IS THIS THE WAY THAT THEY DO BUSINESS. NO RESPECT, AND NO RESPONSIBILITY. I WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN AND I WOULD ADVISE THE SAME! read more

I'm VERY disappointed with the service I received from Autobahn Mercedes and the Service Manager Reed Paulsen. I expected more! I had a flat tire and my car was towed to Autobahn for a replacement tire. It's upsetting that for 5 days I had no clue where my car was and what was happening. Nobody at the service dept could help and my service rep was not responsive at all. I had an auto body shop who quoted me the same price for the tire and would have had it fixed within 24 hours instead of my needing to wait almost 5 days for a tire replacement and a call back. I went with Mercedes to fix my tire because I thought you were the best and provided the best service, I'm sad to say that wasn't the case with either Service Dept at the Collision Center or the Dealership. I will not be returning to Autobahn for anything, Mercedes of San Francisco treated me SOOO much better and provided amazing service, Autobahn should be ashamed treating customers like this! Reed Paulsen the Service Manager was the worst of all, he was so rude and condescending every time he spoke to me and I'm just disappointed that I ever came here for service! read more

Brought our almost new GLS for problems with starter for at least the third time to this service center, and they gave us a loaner car which unfortunately got a flat tire (within hours of driving off lot). They said we had to pay for a new tire (almost $400) for it! Can't believe they don't have roadside hazard insurance for their own loaners! And besides that, they couldn't find what the problem is with the starter. read more