I recently purchased a new Toyota Tacoma from Toyota of Puyallup, and the experience was excellent…read morefrom start to finish. They went the extra mile to locate and bring in the exact truck I wanted instead of trying to sell me something they already had on the lot. Sipha and Van were both professional, friendly, and easy to work with. I never felt pressured, and they made the entire buying process comfortable and straightforward. If you're looking for a dealership that listens to what you want and is willing to put in the effort to earn your business, I highly recommend Toyota of Puyallup. Thanks again, Sipha and Van, for making this such a great experience!

Quoted in the Low $200s, Then Told It Would Cost More Than $400…read more I purchased my 2024 Toyota Sienna XLE from Toyota of Puyallup in November 2023. Before scheduling a brake-fluid flush, I called the dealership and was quoted a price in the low $200s. Based on that quote, I drove more than an hour from Bothell for the appointment. After I arrived, service advisor Liam told me the service would cost more than $400 because my Sienna is a hybrid. The dealership had access to my vehicle information when it provided the original quote, so I do not understand why the correct price was not given before I made the trip. After I objected, the dealership honored the original quoted price but described it as a "courtesy." Honoring the price I was quoted should not have been treated as a special favor after I relied on it when scheduling the service. The service manager was unavailable when I tried to address the issue, and my subsequent attempt to contact the dealership by email was unsuccessful. The dealership ultimately performed the service for the original quoted amount, but the attempt to more than double the price after I arrived significantly damaged my trust. Customers should be able to rely on a service quote--especially when the dealership already has the vehicle's information. Based on this experience, I would not return to Toyota of Puyallup for service.

Great experience buying a car! Brysen was friendly and knowledgeable with excellent customer…read moreservice. He went as far as to let us drive the car to our house to see if our dog fit in the trunk. Great way to make a sale!

This my reply to Austin Dinsmore:…read more Austin, thank you for your reply. You said "we're sorry to hear that you had a disappointing experience with us here at Puyallup Mazda." That's the same word that my daughter used when she said to me "Dad, I'm sorry I referred you to Puyallup Mazda." I said the same word to my friend for referring him to Puyallup Mazda. You also said "That's not the level we aim to provide, and it's not how we do business. We take pride in our customer service and always strive to ensure every visit is a positive one." Those are very eloquent words but I do believe not everyone in your dealership adheres to those principles; one being your sales manager. If he followed your principles, I would not be writing to you and daughter and I would not have to regret referring my friend to your dealership. In my opinion those words remind me of the culture created by Harold Milam in the early 1960's at the present dealership. Harold had nearly 60 years of experience to forge his culture of hard work, truthfulness and ethical behavior. After all, he grew up on a tobacco farm so he was not a stranger to hard work. Mazdas were added to his dealership in 1974. My daughter's mother bought a brand new Mazda 323 5 speed manual in 1987 from Milam Mazda. I drove that " matchbox" looking sedan for years. My daughter rode in that car since she was 4 years old which instilled in her a love for Mazdas. She later bought a 2008 Mazda 3 and a 2018 Mazda 3. Her husband bought a 2012 Mazda 3. Please note that all these Mazdas were purchased from Milam Mazda on River Road. I believe Harold Milam understood what real customer service was because my family purchased 4 Mazdas. His hard work, ethics and dedication to his customers' needs transferred to his employees. Sadly, I cannot say the hard work ethic generated by Harold Milam was evident in my purchasing experience with your sales manager. I believe the non performance of your sales manager contributed to my daughter and myself saying that we were both sorry for my friend purchasing a car at Puyallup Mazda. My daughter texted me saying "It just isn't the same place anymore". I agree with her. I wonder how Harold Milam would feel about your sales manager's behavior. Would he be proud of how business is now being transacted at Puyallup Mazda? Would he consider it a "disappointing experience?" I am looking forward to your reply.

Service department. I will never take a vehicle here again, or buy another vehicle from this…read moredealership. Took my truck in 4 months ago for contaminated fuel. A whole new fuel system was to be put in. After weeks of saying it will get started next week and stating they only have 1 lift big enough to lift my truck (highly doubt as they have service contracts with large companies), it was finally started. During the process they broke a bolt off in the engine. They called me asking for another $2400 to pull the broken bolt as insurance was not covering something they broke. After telling them I would not pay for something they broke either we are in limbo and I still have not heard back. We are now past 4 months of them having my truck. I called other ford service centers to see what their policy is on breaking something while they work and all said they would have just fixed it and not charged the customer. I am at a point where I am just ready to have the truck loaded on a trailer and start the process over again with another dealer. As I said earlier I doubt I will buy another vehicle here. Beware if you need service completed here.

Korum Ford in Puyullup preaches customer first and vehicle second. Totally untrue. I wanted to pay…read morecash, so they were going to hold my personal check until funds cleared which was okd by the GM Brett Solomon. They tried to deposit the next day which over drafted my accounts and charge cards. Unexcepttabe ! I had to go to my banks 3 times to clear my accounts and rewrite a check to Korum. All we got from Korum was we are sorry. I would not recommend Korum as a Ford dealership. I have already recommended friends to Titus Will Ford which DOES take care of there customers.

I had a wonderful experience with Subaru of Puyallup! From the beginning, Le Shung was very…read morehelpful, patient, and respectful. I really appreciated that she took the time to answer all my questions and work with me to get the best pricing possible. Thank you Le Shung! I want to thank Brian Walker, the manager at Subaru of Puyallup, and Ryan Hewitt, who helped process everything for me. They were both incredibly helpful, patient, and professional throughout the entire process. I especially appreciate how they took the time to work with me and made sure I was comfortable with everything. What really stood out to me was their dedication to helping me even though the dealership was already closed. They stayed with me to make sure everything was completed and that I was taken care of. That level of patience, kindness, and commitment to a customer truly means a lot. Brian and Ryan, thank you so much for going above and beyond and for making my experience with Subaru of Puyallup such a positive one. I really appreciate your time, patience, and effort. A big thank you to the entire team at Subaru of Puyallup for their kindness, patience, professionalism, and for working hard to give me a great deal. I truly appreciate the effort they put into making this a positive experience. I would definitely recommend Subaru of Puyallup to anyone looking for a dealership that is helpful, patient, and genuinely willing to work with their customers. Thank you again for everything!

When you want a Subaru this is the place. The no pressure sales and the best prices for a new and…read moreused Subaru. The service department rocks. The leadership is amazing and the support staff are friendly and helpful. They know their stuff and they make sure you know what's going on with your repair so there's no guessing. I recommend this dealership to anyone looking for a new or used Subaru

Buying a car can be stressful... unless you're buying it from Kia of Puyallup. From the moment we…read morewalked in, the vibe was all class and zero pressure. The dealership is spotless, organized, and everyone we met was genuinely friendly, not the "I've had six coffees and a quota to hit" kind of friendly, but actual friendly. Our salesperson Sean was an absolute rockstar. His knowledge of the Kia EV9 is next-level, seriously, the guy could teach a master class on this thing. He explained every detail in plain English, answered every question without missing a beat, and somehow managed to make torque, charging rates, and drive modes sound exciting. Sean made the whole experience feel more like chatting cars with a buddy than sitting through a sales pitch. Jacob was also awesome, super helpful and made sure everything behind the scenes ran smooth as butter. Together, Sean and Jacob made a dream team. The whole dealership runs like a well-tuned engine, clean, professional, and welcoming. Even the coffee was good (and I'm picky about coffee). You can tell they actually care about their customers and take pride in what they do. If you're even thinking about checking out a Kia, especially the EV9, go see Sean and Jacob at Kia of Puyallup. You'll leave with a smile, a great car, and maybe even a new favorite dealership. The Kia EV9 is flat-out awesome, it's like driving the future but without the sci-fi soundtrack. The instant torque, smooth acceleration, and whisper-quiet ride make every trip feel effortless. No gas stations, no oil changes, just plug in and go. The tech inside is incredible too, from the massive screens to the ambient lighting and smart features that actually feel smart. After experiencing this level of comfort, power, and efficiency, I honestly can't imagine ever going back to a gas engine again. Once you go electric, everything else just feels... outdated.

Service department is awful! Love my vehicle but would rather get a root canal, then deal with the…read moreservice department when I bought my van I purchased a lifetime oil change, but I don't even go there for that anymore. I pay for it at a place that's easier to deal with. The hatch shocks wore out on my 2022 Kia carnival and I was three months past the five-year warranty and they wanna charge me over $2000 to replace them.

I saw a vehicle on Larson's website that matched my needs. I called to make an appointment to drop…read moreby and see the vehicle. The sales appointment was with Adrian. While the dealerships under the Larson name have a few different locations/lots, the sales location we were working with was setup quite nice. The lobby had clean restrooms, plenty of seating, and a complimentary coffee machine. There are some historic vehicles from the Larson inventory found in the lobby which are fun to view. We did a quick test drive, and moved on to negotiations. I had done quite a bit of research and took an online car buying class of sorts. So I had some tools in my negation arsenal. It took some haggling, and I didn't get the price adjusted too much, but I paid sort of what I was expecting - what was reasonable. With the OTD price agreed upon, I was introduced to the finance manager Ron. He ran through the typical packages offered to protect the vehicle. However, I was fine with the standard warranty, so I didn't purchase these products. Still, listen closely as some may find them beneficial. Overall, I was happy with the process of buying a vehicle at Larson. I would do happily business with them again!

Very thorough, asked questions to understand what was needed and clarified…read more This was a much better service experience than any other Chrysler Dodge Jeep Ram dealer in this region for vehicle maintenance and repairs. Family owned that takes pride in the service, people and I will definitely be back for my service needs.

BEST CAR BUYING EXPERIENCE in my 40yrs of life. The dealership is smoothly run, cars unlocked, no…read morepressure sales, test drive smooth, car purchasing was a breeze. All digital and quick, populating all our data to each section for the purchase process. Lastly, PATRICK Ogonji is the best salesman to work with. Congenial, kind, humble and and ZERO pressure. He is so accommodating and gracious. Give him a promotion!

Great experience. I came to test drive one car, and wound up not liking it. I saw a few other cars…read moreon the lot I liked better, I was able to test drive them, while they appraised my car. They offered me a decent amount and they also were able to beat my Credit Union's % rate, so I decided to buy the car. I was in & out in about 3.5 hours. I have purchased a few cars through CarMax in AZ, and always liked their sales approach and their service dept. Eric Legg was my rep, and he did a great job, Gracia handled the final paperwork and they both got me on the road in a car I have always wanted.

Purchased a used car here after looking around town and having a less than desirable experience…read moreelsewhere. Everyone here was super friendly, they really don't pressure you at all. We had a regular conversation like real people. The sales guy was very friendly and let us give the car a good once over, took it for a drive and put it through some paces. He didn't care one bit, in fact he encouraged it. The whole experience was great. I was really happy buying from these guys. If you're looking for a no pressure situation where you can buy a car without being hassled, I'd recommend this place all day long.

I waited a month after purchasing a car from them to post this…read more I was really on guard after the experience I had with a pushy dealer the day before. I live two hours away so I wanted to be sure this was the car I wanted. Except for the test drive and signing paperwork, everything was done by text. Steve was quick to reply to my questions. I had a good feeling about him and the car, so I arranged for a test drive. During the test drive, I asked Steve if I could stop by Auto Zone for a diagnostic scan. He had no problem with that and directed me to the nearest one. The car got a clean scan. Fees were transferred, papers signed, and I was on my way home with my little Fiat. It's been a month, and "Bella" has been great. She's 11 years old, so she's got a few beauty marks on the outside, but nothing immediately noticeable and easily touched up. I wouldn't hesitate to buy another car from them or refer a friend.

I prayed for the right car but didn't think I'd find one that fit everything I wanted. Then I…read morecalled Dan Renard at Puyallup Nissan, and by that afternoon I had a beautiful SUV I didn't even know I wanted! Cute quite smooth!!' Dan was truly a blessing, and everyone there was amazing. Such a great experience

Great place to buy a car! Great place to get maintenance done! Service department is wonderful!read more

Cameron Hartle & Chase Bryne delivered outstanding, professional service--smooth, efficient, and…read moretruly exceptional experience! Saying they went above and beyond doesn't come close. I can't speak highly enough about them. If you're looking for a car this is the place to go.

They lied about my certified cashiers check needing to "wait to clear" in an attempt to steal the…read moreloan from my banker, who had worked hard to properly earned my business . Good deal on the car once I got thru the scams