Amazing customer service with Ashely and Eric. 1000/10 They both have so much patience and are very understanding of everyone's needs. Ashely personally stayed late behind and helped with the process. I'm vexing thankful for their help and can't thank them enough. Whatever you need please come see Ashely and Eric. They won't let you leave unsatisfied. Again 10/1000 read more

CarMax - Car Buyers Near Me - Puyallup, Washington

Overall a great experience, I wanted to trade my truck and get a newer, smaller SUV that was better on gas mileage. What an easy process!!! Nate was great and they had me in and out and very satisfied as quickly as they could! Aboslutely would recommend again! read more

Great experience. I came to test drive one car, and wound up not liking it. I saw a few other cars on the lot I liked better, I was able to test drive them, while they appraised my car. They offered me a decent amount and they also were able to beat my Credit Union's % rate, so I decided to buy the car. I was in & out in about 3.5 hours. I have purchased a few cars through CarMax in AZ, and always liked their sales approach and their service dept. Eric Legg was my rep, and he did a great job, Gracia handled the final paperwork and they both got me on the road in a car I have always wanted. read more

CarMax - New Purchase - Car Buyers Near Me - Puyallup, Washington

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Love it can't afford new engine! AWD New tires Michelins New radiator All electrical good Leather seats good Drives great No issues except needs new engine ! Replace no money ! read more

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Bido was AWESOME! This is my second car from them and between my sales man Bido and Kenny in the business office I'll be back if I ever need another car. 10/10 recommend. Customer service was great. Friendly. Not trying to over sale. Just very down to earth! Thank you both! read more

CarMax - Car Buyers Near Me - Puyallup, Washington

This place was wonderful. Larry was trustworthy, knowledgeable, and very comforting in how he explained everything. He was available whenever I needed him when I first was getting used to the car and I never felt pressured to do anything. The whole place was clean, professional, and welcoming. I was also helped by Jazmin, who was efficient, friendly, and practiced. I would highly recommend if you see something you like! Just don't make the same mistake I did and think you could haggle as prices are non-negotiable. read more

Gives good conditions on the car, I recommend, come, trailer, hand over everything very well, good staff read more

CarMax - Carmax - Car Buyers Near Me - Puyallup, Washington

Was very impressed with the CarMax system. Picked a car up yesterday to replace a car totaled in an accident. Worked with Charity, she was awesome. I would go there for my next car read more

CarMax - My wife's replacement car ! - Car Buyers Near Me - Puyallup, Washington

The process of purchasing a car was seamless and low pressure. The staff is amazing and incredibly friendly. There were some hiccups after the car was delivered, but Carmax Corporate and the service manager made it right. That's what matters! Service level that extends past you driving off the lot. You've earned a customer for life. Buying a car from Carmax is much better than buying from a dealership! read more

Great customer service. Efficient transparent process. Good follow-up support. Would buy from them again.

I would personally never buy a car from Carmax again. I only recommend if you are very comfortable and familiar with cars as you can't rely on them for anything. You also will want to live extremely close to them. We live 50 miles away and having to come back every other week for them to fix something else they missed on their initial inspection gets tiresome fast. They don't care that its an inconvenience and they love spewing confident excuses on why these things are missed before selling the vehicle. This is our second vehicle and the experience has been exactly the same. The first we had to turn back in due to a huge mold outbreak and of course that was after already bringing it in for another repair prior to that. We are not feeling confident with our purchase if so many minor things were missed it makes you worried what other issues it'll have in the future. Getting ahold of anyone is next to impossible, being routed around and then left with a voicemail is super fun and makes you more upset that you have to call them AGAIN. The buying experience wasn't anything to write home about, they know nothing about the cars they are selling and respond to your questions with what you want to hear. read more

Sold another vehicle to CarMax after they offered $4500 more than another dealership as a trade in. Absolutely fantastic customer service and efficiency with the young thick Latin girl and then the Caucasian finance rep who used to work at Zales. Told me how she loves working with CarMax and how it was completely difference because it's not driven by sales. read more

I went here to purchase a 2018 Toyota Highlander Hybrid on April 2024. Test drove the car and was given a few minutes to do so. During the test drive, I noted a few things for them to check on such as tire tread, some scratches that should be buffed etc. I was told that before they sell a vehicle, they check everything to make sure its all good for the new buyers. Fast forward to end of July 2024, barely drove the car 3k miles since this is only a weekend car. Normally, I check and change my own engine air filter and cabin air filters quarterly. So upon checking, I found a very old and dirty cabin air filter. With what looks like rodent droppings as well. I was furious and concerned that they did not check everything that they said they did. So I called Carmax Puyallup 8/2 @3:20pm, spoke to Trish, shared my concern. Said she was going to transfer me to a manager, during the transfer the call ended. I called again and spoke to a different service agent and they told me to be rest assured that the manager has my info and will call me back. I asked if I can have the manager's name and they were hesistant to give me the name and told me to just wait. It's now 8/7 and I have not received a call. read more

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This has been the most frustrating process I've ever dealt with. And I've never had a company make me feel more unimportant or un prioritized. I went in 2 weeks ago to purchase a vehicle, and after the test drive realized that the back two tires needed to be replaced and the sunroof wasn't working (even though the 120 point inspection was supposedly done) For the last 2 weeks I have gotten a runaround in regards to when the service work would be started, and then once it had been started, I was told (in not so many words) that my repair was going to take 12 to 15 hours, and they didn't want to pull a tech for that long because they had so many other vehicles in and out of service and they didn't want to lose the money from them. Finally I was told this past Friday that work was going to be started today. And when I called in to get a status update, after being hung up on three different times, without a call back, even though each time they asked me for my number in case that happened... I was told that again the service work had not been started and hopefully the tech will have a better idea tomorrow. This is absolutely the worst customer service. Which can only be done by a company that is so big that they don't care about losing $20,000 because they're bringing in so much other money from everything else that they're doing. But for me, this is a big purchase and I've literally been waiting anxiously for 2 weeks for this vehicle, and they haven't even started on it. Nor have they offered me anything during this process to make up for the fact that they're choosing not to prioritize this work because it doesn't benefit them. Sidenote, Daniel - the sales manager has been the only one at least following up or answering/returning calls. So I appreciate that read more

I called carmax location in puyallup to inquire about a truck they have advertised on their website, my call was answered by someone in Ga, i asked to speak to a sales person he replied i am a sales person, i said again iwant to speak to someone at the puyallup store, finally he put me through to a sales consultant, i asked about the truck i gave him the stock number he did not answer one question i asked about the truck, he could not be bothered to ge off his ass to go make sure the truck was at the puyallup location, i hung up on him he was so obnoxious, I call two more times and my call was routed to out of state sales person, they both wanted all my personal information and i was told i had to set up an account with carmax in order for them to give me any information on the truck. I cant believe that company is still in business they could not run a day care, all the carmax repetitives i spoke to were Rude arrogant ignorant and down right hostile towards me, its no surprise to me that carmax is a failing company, i cant imagine anyone putting up with those ignorant tools read more

I really hate shopping for cars... walking around lots, trying to figure out the prices (WHY do most car lots not post the car price anymore?!), plus high pressure salespeople. If you're like me, consider this place. I think the best option is to go online FIRST and you can see what's available and the prices. I found a car I was interested in last night and was able to reserve it for a test drive today. Because it already had the features listed online, I knew what I was getting. They were able to tell me before I came what the price would be after sales tax (and the pre tax price was exactly what was online). I really liked being able to know all this BEFORE getting there and feeling pressured. In the end, I bought the car. The whole process was very simple. Place was clean. Staff were all friendly. If you know what you're looking for, know your budget, and want a less stressful experience, give them a try. I would definitely use them again! And shout out to Rowan who helped me with my test drive and paperwork! read more

I would absolutely not recommend anyone to sale,buy or let CarMax inspect there car they don't inspect properly. I went to CarMax website to sale my 2019 ford fiesta I bought it with 0 miles from ford. I went to CarMax website I entered the vehicle information and I got in offer for 11,600 from their website. I went and made in appointment to move to the next step. I drove 20 minutes to CarMax. They took all my information after that they told me to wait until they complete checking the car to see if it had any issues. After they inspected the car they said the offer dropped down from 11,600 to 5,000. I was confused at first but I told them why the offer dropped down to 5K they said because the car transmission is slipping and the miles is not original. They said the real mile is 60K . The miles on the dash is 9 thousand super low miles. I showed them the title of the car and the title literally states the miles is 009401. After I showed them the title and car fax + I pay for the car fax monthly. I showed them the last miles that was reported on the car fax. They simply said we are sorry and stayed quiet. I went to ford and told them what CarMax said about the transmission. They did full inspection on the car to see if the transmission is slipping. After fully checking it out. They said CarMax don't know where they doing + my ford fiesta has full warranty to 100K miles from ford. So Car Max gets in F. and deserves negative 0 star on their website. read more

Update: received a call from the manager 4/15 I'm not sure what will come from this conversation, only thing is why do they keep saying that " other dealers will up charge and say things need to be repaired when they don't" I am the one that was driving the car when everything happened so idk how someone can up charge me if the car locked up on me ... Update: This car was for my teenager daughter, I can't even imagine if the brakes locked up while she was driving the vehicle. I'm so glad it was me driving it and not her. I Purchased a Toyota Corolla 2014 with 43,000 miles on 4/6/2024, returned it on 4/12/2024 . the car started shaking so I took it toyota and was told my car needed $2,500.00 worth of work plus the BRAKES locked up.CARMAX STATED the car had a multi point inspection and I was assured it had no issue. I dropped the car off at toyota on 4/8/2024. Carmax does have a 90 days and they will "fix it" but idk how much you want to trust that since look what happened with us.plus I read multiple reviews and I decided just to leave my car at toyota. I walked into carmax to speak to the service department and ask how this was missed " the employee said, big dealers always do this say if something isn't new it needs to be" replaced"I told him then why was my car shaking and the brakes locked?He had no response. Overall the car purchasing experience was smooth but, I don't have faith in them inspecting the cars and doing the repairs before purchase. Take it to someone to check out the vehicle, just to be on the safe side.update 4/10/2024 I just got a call from toyota and the car should have not been on the road with the issues it has. you can return a car in the first 30days or 1,500 miles. I bought a car at Toyota in puyallup, it was an amazing experience. I'm just glad this ended and she has a SAFE vehicle. read more

I had a good experience buying a car here. I was able to test drive several cars and felt no pressure to pick one.

If I could advise people on NOT coming here I would. Our engine blew yesterday and we needed to buy a car and I had heard ads about Carnax and was pre-approved before we went in. The first red flag was a sales manager coming up to us mid-way through closing our deal saying we needed to say what we made hourly instead of what the bi-weekly check amounts were. I didn't want to do that we already finished the application. Then he has us PUT THE CAR WE HAVENT EVEN BOUGHT YET ON MY INSURANCE PLAN!! BEFORE THE DEAL IS EVEN DONE. Then the sales manager calls over our sales agent and he comes back bright red and basically tells us that our proof of income isn't enough and that needs our bank statement now. At this point I'm OVER THIS. They were rude, not helpful and overall unpleasant the entire experience. We ended up going to Renton Ram Jeep and got a car for half the hassle, double the price and half the interest rate. And we were actually treated nicely. 10/10 don't waste your time at Carmax. They don't help their customers or care about them. They're really rude. read more

CarMax - This was the offers the gave us. HORRIBLE. Never stepping foot into a carmax again. - Car Buyers Near Me - Puyallup, Washington

Sent to this location after reserving and a car online, doing financing over the phone, we arrive 40 minutes away from our home for the location to tell us they have no idea what we are talking about. Employees are literally walking past us and not making eye contact. This location is literally the moment ridiculous car dealership I have EVER experienced. I don't recommend this place to anyone. read more

My car buying experience was good and no hassle. The sales associate Sara was helpful--returning texts late in the evenings and offering to finish paperwork after working hours. And a big thumb up for David B who did my car delivery. He was helpful in going through all three features of the car with me and even proactive search online to find answers for me. He personally detailed my car after I had pointed out a few miss spots. I took a long time to inspect the car (as I arrived earlier than my appointment) and I later found out incidentally that David had actually skipped lunch so that he could accommodate my early arrival (and I've heard even a small grudge from David about this--he's friendly and smiling the whole time). Very impressive service and I'm happy with my purchase. read more

I began looking for a vehicle in February late. I received a great instant offer to trade in my 2020 Chevy Colorado from Carmax in Puyallup. I set up an appointment with them to discuss trade in and the purchase of a new vehicle. I'm a business owner as well as a new father so my time is very important just like most peoples. That day my wife had other plans so I was on baby duty. I was running a few minutes late to my appointment so I called them and informed them of this. They said it would be no problem and still continue on with the scheduled appointment. Upon arrival I was told my appointment time was given to someone else and I would be placed on the standby list and this would take no more than 20 minutes. I waited patiently with the baby in the lobby for 30 then asked how much longer the anticipated wait was. I was given the run around. I ended up waiting an hour and 20 minutes before being seen. Once I was I was told I needed to approach the business office to discuss appraisal of my vehicle. By this time the wait for an appraiser was another hour. I had to leave and could not just wait around. During this time I did search there online selection and discuss the car I would like to purchase. A few days later they called me and stated the car was now available. EXCEPT the price was now $1000 more than the advertised price. They also lowered there offer for my trade in. This created a $4000 difference in their favor for our transaction. They stated the reason was that prices change. I argued that I did everything on my end to lock in trade rate and purchase price of the vehicle. After 2 days of back and forth, talking with the manager they finally agreed to guarantee the original terms. Fast forward a few days to actual purchase of the vehicle and pick up. The car had not been cleaned/ detailed as promised. There was soot and grime in all the door jambs as well as glitter in carpet. The back up camera was also supposed to be fixed/ defogged and this didn't happen. I was given a service slip to come back another time for these repairs. 2 days into owning and driving the vehicle the check engine light came on. I sent a message to my sales person and they stated to call service to get this fixed. I called service twice and got no answer or call back after voicemail was left. I then took it in to my local jeep dealership to make sure it wasn't going to cause major issues if I kept driving it. This cost $237. They cleared the code and couldn't find the direct issue but instructed me to be diligent about contacting CarMax and getting fixed by them when it came back on. It did Sunday evening. Also that same Sunday my tire that was said to have been inspected before purchasing completely blew out and I had to change it on the pouring rain. Now I understand stuff happens but when I again contacted them Monday and Tuesday I still got no response. I then text messaged my sales person Tuesday morning and she stated someone from service will get back to me as soon as possible. It is now Wednesday morning and I have still heard nothing and am left wondering if I made a huge mistake trusting them with my business. read more

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NEVER EVER DEAL WITH CARMAX WENT TRY TO PURCHASE A CAR!!The carmax is the worst car dealership I have ever dealt. They had the audacity to tell me I can't purchase a car after the fact i had already bought the insurance for it and wait for 2 weeks with lack of communication and lack of service and to top it off after telling them I mean " HIM" the manager at carmax that I can't cancel the insurance now and that your service or company need to be more responsive "well that's sound like you and your insurance problem now." The people that work there are f***** rude as F***! Sorry im upset right now . But that's all I have to say for now . No star! read more

CarMax - The worst dealership ever! And rude ! - Car Buyers Near Me - Puyallup, Washington

My first time at this Carmax. Great overall experience. My sales person Tim was great! Specifically went to test drive a plug in Electric/Hybrid vehicle at Carmax. I already knew what I wanted. I could easily research all the vehicles I was interested in on the Carmax website. I found the vehicle I was interested in on the CarMax website and had it transferred to the Puyallup location from Renton. Took a day to transfer. The vehicle arrived clean, and was fully serviced. I traded in a vehicle I purchased from CarMax years prior, and the trade in amount was much higher than I expected. Employees aren't pushy or aggressive. Less than 3 hours time from walking in the front door to leaving with our new vehicle. CarMax has a full service facility as well. Huge lobby with seating, kids play area and bathrooms on site. read more

Horrible experience. Picked out a car, completed finance paperwork, was told we would get a call the next day. Nothing. Waited three days, called them to find out that the person who said everything was done and moving forward dropped the ball and nothing happened. We gave them all of our personal information, SS numbers, employer, everything. We were given loan details, payment info, everything that made it appear the process was completed. I then spent over an hour on the phone, talked to five different people to find out they completely dropped the ball and nothing was done. The car we thought we bought was released back into inventory. Buyer beware. What should have been an easy process became a nightmare, wondering if we were scammed, going to be victims of identity theft, seriously not worth the headache. read more

Nice location, nice staff. Good options if you're looking to purchase something over 10k. I am not sure how reliable their estimates are however and where they get their information on the car. I had my car checked up two weeks ago and have estimates on all work needed. They didn't mention any of those items but said due to transmission issues it diminishes the value of the car. Transmission might be the one issue the car doesn't have so as much as I wanted to take the offer I felt like they weren't honest so I won't be opting to sell to them. read more

This review is regarding my car selling experience. I had such a quick and hassle-free experience selling my car to CarMax at the Puyallup location. I did an online self-appraisal which was very easy and quick to do. I set up an appointment after completing the self appraisal to have my car looked at. I was initially in contact with Janelle, and with a unique situation I had, she helped ensure that once I did bring my car in that I'd have all my ducks in a row. I went into CarMax and the process was very streamlined. I was greeted by Breanna who assisted me through the whole process. Breanna explained they would take the car out for a 1 mile test drive, and take a look at the condition of the car, while she and her team figure out the logistical aspects of purchasing the car and squaring everything else away. I was out of there in a little over an hour and a half, which I've heard usually would be quicker, but I had extra paperwork that took a bit longer. Breanna and her colleagues were so kind and patient throughout the process and made the whole experience pleasant and stress free. The bank draft (check) was cut out in my name at that very moment, and if you don't have a ride back home, or where you need to be, they'll call you a Lyft! read more

Purchasing my first car went about as smoothly as I expected. But I can not say if i didn't have the luxury of working with Tyra I don't think it would've went so smooth . She was amazing , extra 5 stars for her alone. read more

If anyone is in the market for a vehicle and you have a trade, start with Carmax by selling them your vehicle. They will give you a better price than any dealership will. I do not recommend buying a car from here only due to the price of their vehicles being usually higher than that of a dealership. Carmax, though, is friendlier, faster, and the employees are debatebly more knowledgeable than most dealerships. They will not pressure you into buying a car or selling your car. They give you a good and fair price for your vehicle, and it's good for 7 days, and they don't call or text you about selling your vehicle. I believe they go somewhat based on Kelly Blue Book. Overall, I would recommend selling your vehicles here and not buying one. read more

Was in yesterday. Facility was clean. Ok stock of cars on the lot. Big concern with the number of employees not masking properly. read more

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Buying experience? Great. But that's not why I'm posting this review. We bought two vehicles with CarMax MaxCare extended warranties. We debated if it was even necessary to do so since CarMax goes pretty hard on reminding everyone their super duper million and one point inspection before they sell a vehicle. Two cars. Clutch was worn and went out on the first car after less than a year. Then the starter went. Then the struts were worn and failed prematurely according to mileage. The second car is more fun. I should have known something was off when I could never accelerate out of 2nd when going uphill, but I attributed this to the car having a 4 cyl engine. Turns out, the engine had trouble maintaining pressure under high load BECAUSE THERE WAS A CRACK IN IT. 1,500 miles after we bought the car, the engine lost pressure and could no longer maintain speed. This happened when I was going down Route 16 in the middle of the freezing cold night, so I guess I should consider myself lucky that I was already close to town when it went out. What happened was the engine cracked wide enough for all the coolant to leak into the block. I managed to safely coast another 3 miles on the shoulder of Route 16 by forcing the car into manualmatic mode and drifting to a stop onto an exit. Once I turned off the car, the car would no longer start. Again. 1,500 miles and 6 months after I bought the car from CarMax. This is where MaxCare comes in. After 5 weeks of not having the car after it failed and was sitting in the shop, we gave up on dealing with people at CarMax refusing to answer our calls, ignoring our messages and generally doing the best they can to pretend we didn't exist after making the sale... and ended up having to pay out of pocket for an engine replacement. $5,000+. Again. 1,500 miles and 6 months after I bought the car from CarMax. For a car that had 38,000 miles on it when they sold it to us. Engine issues on an engine with that low of a mileage on it should definitely have been caught by their inspection system. But so should have a worn clutch. Things that make you go "Hmmm..." It took 5 weeks for us to give up on them because they did everything they could to waste the Mechanic's time. They had him disassemble the engine, take pictures of every part in every possible orientation, reassemble it, perform tests on it, disassemble it again to make sure he reassembled it in the right order... repeat ad nauseam. Telling him just to repeat steps he already did until he was about to tell them where to stick it instead of actually processing the claim and allowing him to do the engine replacement. And all during this time CarMax or MaxCare did nothing to provide us with a loaner vehicle because ours was out of commission. So, in the end, despite a great environment in which to buy a car... we still ended up with two shoddy vehicles and two worthless warranties. At least Tony at Honest Tony's Not-At-All-Shady Used Car Lot would have had the courtesy to spit directly in our faces. Edit Apr 23: It gets even better. It was time to renew the tags on the cars. Couldn't renew tags on one of them because there were past due fees on the tags that CarMax never paid before selling the vehicle to us. So we had to pay the past due fees on the tags on that car before the tags could be renewed. Thanks, CarMax! read more

CarMax - Mini that CarMax sold us which suffered a catastrophic engine failure after only 1,500 miles and their MaxCare warranty wouldn't cover. - Car Buyers Near Me - Puyallup, Washington

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This started out as a good experience. Found a car I liked at dusk, after I purchased it and was transferring belongings from my car (that they purchased) we noticed the tires were shot, nearly bare. Didn't expect it since the Subaru only had 24, 050 miles on it. I made the mistake of assuming the original tires were on it. They were swapped out and were in horrible condition. I called and thought they would maybe replace them or give me a credit towards new tires. I went in twice and they refused to help or do anything after the purchase which seemed very shady. I had called the 1-800 number and spoke to a lady who said she was sure they would replace since customer service is their number one goal! Overall the easy purchase experience was soured by the poor customer service and care for their customers. I went out 2 weeks after purchase and spent $1400 on new tires at Les Schwab. I was told there that the tires that were on my car were at the wear bar and were "illegal". Just be very cautious and look over everything carefully before purchasing. read more

Worst service I ever had I had a car all set was waiting for my insurance check and they sold it to someone else. Then they made me try and reapply which lowered my credit rating for a different car. The nicest salmon salesman we had quit the night we were trying to buy the first car. My recommendation go anywhere else but here all they're out is to screw the customer and sell cars and they don't care about you as a client. read more

Brought my car here to sell it. I was told it would be around 30 minutes for them to do the appraisal. Within less than 10 minutes, the sales rep comes back in and shows me a quote of $500 for my 2011 Ford Fiesta. I asked why so low, and he told me that there was frame damage, or had been and it was fixed - even though there was absolutely nothing mentioning that on the car's title. I bought this car from a family friend who had bought it brand new. There was never any frame damage done, and they're trying to scam me. There's no evidence of any of that, and they literally only took around 10 minutes to look at the car. Do not trust these people - they will make up lies about your car in order for you to hand it over to them for almost no money. It's a scam. read more

***UPDATE*** We were able to return the vehicle we purchased 3 months prior and start all over with purchasing another one. All thanks to the service manager Paul and contacting the corporate office! Thanks for making this right!!!! read more

Carmax Puyallup was excellent ... they gave me a very good price of my Van and I was able to settle that account and move on to buying my next vehicle ... they made the process a lot more smoother and quicker than if I tried to sell it on my own .... this location is a must visit. read more

CarMax - Selling my van @ Carmax - Car Buyers Near Me - Puyallup, Washington

I didn't even buy a car Carmax really playing games. I had a pre approval via Capital One and CarMax couldn't help themselves and still ran my credit as a hard inquiry WITHOUT MY PERMISSION. I found out with alerts set up. How unprofessional. Then to boot they completely dropped the ball and won't return emails. I've attempted twice. Had an issue that I fixed and solved but nothing. Usually you can't get car salesman to still calling you, I can't even get a call ‍ Found a different car dealership that didn't jerk me around so much, they at least talked to me. CarMax If you see this, it's Linda S who been leaving me on read. read more

Nice selection of pre owned BMW and Mercedes vehicles. The cars are very sparkly and clean. One price listed on the vehicles and stress free car buying. :) read more

Please don't purchase any vehicles from Carmax, unless you're willing to drop the same amount in repairs for the vehicle. Not worth the headache. read more