I've had a fantastic experience with Manfredi Jewels. They have an outstanding selection of fine…read morejewelry and luxury watches, ranging from high horology brands to mainstream favorites, so it's a great place whether you're a collector or shopping for a special gift. What really stands out is the service. The team is welcoming, attentive, and never pushy--they genuinely want to help you find the right piece. I especially want to recognize John Marna, who is knowledgeable, patient, and a pleasure to work with. He makes the entire process easy and enjoyable while offering thoughtful guidance and great expertise. Manfredi also offers very competitive pricing for the level of service and brands they carry. I always leave feeling confident and well taken care of. Highly recommended.

I rarely leave negative reviews, but my experience with Manfredi was disappointing from the moment…read moreI called. I simply called to inquire about replacing the battery in a men's watch. The woman who answered the phone was curt and unpleasant from the second she picked up. Rather than answering my questions, she immediately became condescending and started explaining how watch batteries work--which wasn't what I had asked. I then asked whether they guarantee their work. Instead of answering professionally, she responded in a tone that made it seem like I had asked a ridiculous question: "Of course we stand by our work." Since that didn't actually answer what I meant, I clarified by asking what the warranty on the battery replacement was. Her response? In an even nastier tone: "We don't warranty our batteries. No one does that." That statement turned out to be completely false. Their quoted price was $65 just for a battery replacement, so I called a few other reputable jewelers. I ended up having the battery replaced for just over $21, and it included a two-year warranty on the battery replacement. It's one thing to charge a premium for exceptional service and expertise. It's another to be rude, dismissive, and confidently tell a customer that "no one" offers something that multiple competitors clearly do. Customer service starts with the first phone call, and unfortunately this establishment failed that test spectacularly. When my watches or jewelry need servicing in the future, Manfredi won't even be a consideration.

Norwalk institution. Excellent jewelry repairs and fine watch battery replacement (Cartier!) at a…read moregreat price. Highly recommend!!

I needed something unique for my wife as a Christmas present. Larry at Pellegrini Jewelers…read moredelivered! Then we wanted the chain adjusted so it could be worn with a medium-length or long-length neckline. Wonderful craftsmanship. They also cleaned my wife's wedding rings, and now they look brand new. I am very grateful to the business for a great Christmas and for putting a smile on my wife's face!

Update... after loosing 60lbs all my rings were falling off. Both my wedding and engagement ring…read morewere custom made for me and very detailed. Dana was happy to resize them, cutting the platinum and never once loosing the detail. They also gave me back the "scrap metal" and nothing was lost. OH! and work was done in two days. There work continues to be above the standard, and they are always kind and helpful, be it a big job or a little job. Those that don't have a good experience should speak to Dana she will always fix an issues and "do the right thing" as will Richie and Sal the owners. Never a bad day at D'Errico!

Very helpful, friendly, and they have a great selection. Overall great experience. Had my rings…read morecleaned and re-shaped and purchased a pair of earrings.

I recently visited Marco Jewelers to have my watch resized, and Andrew did an absolutely meticulous…read morejob. He was careful, professional, and made sure the sizing was perfect. While I was there, I also checked out their Citizen watch collection, and Andrew gave me a great price on one I had my eye on (pictured). He also sized this watch for me while I was there and cleaned it! The store itself is very welcoming--no pressure or feeling like they're trying to rip you off, just honest service. And to top it all off, they have the cutest dogs in the window, which adds such a charming touch to the whole experience. Definitely a gem of a store!

I've been here twice now and both experiences have been excellent. The owners are warm,…read moreprofessional, and genuinely attentive. They made sure my watch was properly sized and running smoothly, and the whole experience was easy and pleasant!

Sold my Gold jewelry and was offered over melt value! They said they would be adding to their show…read moreroom to resell. So happy I found them!

Great people, extremely understanding and kind. I explained my financial situation and even though…read moreI didn't have much gold to sell they went above and beyond! It's really hard to find people who actually care nowadays.

This is a wonderful neighborhood store that could easily be forgotten as people rush to malls or go…read moreonline to shop. However, if you are wishing to buy an extra special gift, this is a wonderful place to find just the right one. I have bought gifts for the very young And not so young. The staff is always helpful to guide you to something that might need your taste and budget.

The ladies at Heart of Gold Fine Jewelry are definitely sweethearts!…read more They helped me with a problem. They are such an asset to have them and their business in the neighborhood! They never disappoint.

Wow. Just before my wedding in 2009, I purchased a gorgeous pendant necklace from the Carolee at…read moreBloomingdale's on the Upper East Side. I wore it on my wedding day and regularly afterward. Fast forward 3 years- while on my "babymoon" in Mexico, the clasp broke loose from the chain. Because the pendant had such small holes through which the chain was threaded, I could never find a chain that I could fit back through the pendant. I was so disappointed as I loved this piece and it had real sentimental value to me. Eventually I decided to reach out to Carolee directly, but I didn't have high hopes that they would be able to help me. I was so wrong! Not only did they replace the chain and send the piece back within a few weeks, they did it for FREE! So, so impressed with the customer service from Carolee.

They offer a lifelong guarantee on their jewelry. I bought earrings years ago and one of them…read morebroke. They were costume jewelry but quite nice. I contacted the company and was told $7.50 was needed for handling fees. I thought it was worth it. Not only were the earrings beautifully repaired, they came back in a lovely gift box. This is customer service at its best. Thank you Carolee!

Inferior merchandise. Owner LIES. Sold damaged merchandise to uneductuatd buy. Then when I…read morereturned, owner claimed buyer must have taken it out of the box and damaged it. Not so. Still in original box. Owner was SO HAPPY to unload a flawed piece to a buyer with less-than-educated experience. (I can just see him giggling in the back room. "Hey, I sold that damaged Movado a rube!" When I tried to replace with undamaged piece, owner was rude and blamed my gentle husband for wrecking mechandise. You can NOT scratch a saphire crystal on a Movado watch without a drill. No drill was used. Bad business. I have a feeling my husband did not take the watch out to the box, hit it with a drill, rewrap it and then gave it to me for Christmas. It was gift wrapped at the store for Christ's sake! I have NEVER worn the watch (which I badly wanted) because of the OBVIOUS flawl Let the buy beware and STAY away from this charlatan. STAY AWAY!!! NAGI IS A CHEAT. PLUS, guard was hesitant to let me in to NAGI. Jeans, sneaker, Alice Cooper t-shirt, TIMEX Watch and QUEEN button on my jean jacker. Guess I am the clientele they discourage in their establishment. Guard practically frisked me. Good thing I am a short, slight woman or he would have shot me. Caveat emptor. Woman at Nagi THREW the item at me and screamed "Fake" as if I had dropped a dead mouse in her hand. Peter Succi, nice staff enough but unable to accommodate. DAVID HARVEY IN DARIEN IS THE BEST! Made my day and restored my faith in good people.

Nagi Jewelers resolve my problem, and I would go back to them again. The associates are very…read morepleasant and helpful. Thanks again for what you did for us

Just the most knowledgeable and ethical goldsmith around. No need to go to nyc, this guy can do it…read moreall & then some. Bought and sold stuff ... all a fine experience. Super busy during December due to great service & quality!

A superb professional! Great work and very very knowledgeable. I highly recommend this…read moreestablishment.

I live 40 minutes away from Peter Suchy, but I wouldn't go to any other jeweler. As far as I am…read moreconcerned, this is the most trustworthy shop around. Peter and team always do everything with care. The staff has great knowledge about the industry, amazing patience with us indecisive clients, and has wonderfully creative ideas. Peter Such Jewelers will always be my go-to. Thanks for the amazing service.

After being a customer of Peter Suchy Jewelers for 20+ years, we have recently decided to move our…read morebusiness to the jeweler down the street. We have visited several times in the past 2 months, and the staff has been rude, impolite, and difficult to work with. Gone are the days of Peter walking to the storefront to pleasantly greet us. Our recent experiences have included miscommunication, conflicting answers, delayed orders, and accusatory staff members. Was it the passing of Peter that caused this quick downturn? A shift in management? There's no way to know, but I hope the store realigns itself with the values of their prior years. Unfortunately, we've lost trust in this business and won't be returning with our valuables. Our new jeweler has greeted us with timely updates, more reasonable quotes, better tact and handling of our items, and a friendlier presence. All of which we fondly remember Peter providing in past years. Unfortunate.