Absolute nightmare. Do not book events here.
We contacted the venue in early May to reserve a room for my daughter's prom send-off on June 4th (3 PM-7 PM). After exchanging emails with Aaliyah, we received written confirmation for the date and time. We were told outside food was banned, so we promptly replied with our selections from their catering menu and asked how to pay.
Suddenly, communication ceased. Over the next few weeks, I called, left messages, and even visited in person to pay. The owner was always "unavailable" and never called back. Later, my daughter's father emailed and received a response from Roberta assuring us we were "all set" and that someone would contact us for payment. No one ever did.
On the day of the event (June 4th), we arrived with decorations, only to find the staff had no record of our reservation. Still, they allowed us to enter. The patio area was so filthy that an older employee handed me a broom, and I had to sweep and clean the space myself.
When we asked about our catering order for 30 guests, the rude owner handed us a regular menu, claiming it was "too last-minute" to fulfill the catering order--despite the fact that we had been trying to pay for weeks. To make matters worse, she approached me at 6:15 PM, rolling her neck and aggressively asking when we were leaving, claiming we had no reservation because no deposit was paid.
The truth became obvious: they had massively double-booked the venue. They had a graduation party, an alumni event, a karaoke booking they also denied, and a 6:30 PM party right next to us. Random guests and a DJ were literally walking through our private event while it was still happening.
Finally, the food and facilities were awful. The bathrooms were dirty and lacked hand soap. My friend and her husband ate the wings and fish, and she ended up with food poisoning for three days. Another guest spent $40, left hungry, and had stomach issues the next day.
Unprofessional management, unsafe food, and a complete lack of ethics. Avoid this place at all costs. read more