I was just here and to the 3 women working behind the counter. The friendliest, most thoughtful people I've experienced in a long time. Huge thanks. I'll be back soon. read more

Been happy on the last few take out orders. Let's keep it up! Food has been ready when I arrive for pick up and has been accurate and tastes good. read more

When I lived in Grand Rapids, I used to like Qdoba because of their queso. Returning 15+ years later, I left disappointed. It's like a lesser Chipotle. The food lacked flavor, including the queso. read more

Extremely rude workers behind the counter. I asked for Chips and Queso, the young man asked if I wanted Spicy or regular. He then asked the other worker in the veggie section to get me a side of Guacamole. I then corrected him nicely and said I actually wanted Queso. He then shook his head like he was mad, looked at me sternly and said "you asked for Guac." I don't know why someone would get so upset over needing to get me what I actually wanted. No smiles, not friendly one bit. I was very nice to them and they were rude for no reason. read more

Love the food but the service is consistently SLOW. No drive by employees to get people in and out.

This place is a catastrophe. WHEN THEY'RE ACTUALLY OPEN they're fine. In the past three weeks I have visited four times during posted business hours and they are either closed early or not accepting walk-up orders. This is because they cannot seem to staff the location. It's infuriating. read more

I love Qdoba and had a different experience than previous reviews. We saw a new-to-us menu item, the surf & turf bowl, and decided to try it out. It has both steak and citrus lime shrimp, pico, cillantro rice, chili crema, and guacamole, but we added corn salsa. We took our food to a park, bc it was dark and gloomy in the store. It was very tasty, and we enjoyed it. It was supposed to have cotija cheese, but they forgot to put any cheese on, so it lacked the salty kick. Suggestion: Turn on some lights so customers don't feel like they need Prozac, or convert part of the back parking lot into an outdoor dining zone to take advantage of the view of Versluis Lake. read more

They gave me all of the burnt steak at the bottom even though there was fresh steak. I also only received 3 pieces of steak when I am paying 12 dollars for 3 tacos which is ridiculous. read more

New smaller burritos, you get them exactly they way the want you to have them they insist. At least the lady is nice to you while treating you like your a dumbass... Never to return, read more

QDOBA Mexican Eats - Look if you put the new smaller burrito on the new smaller plate it still looks SMALL 9$ - Mexican Near Me - Grand Rapids, Michigan

Last 3 visits were similar. No clean tables to sit at, Serving area dirty, floors needed sweeping & bathroom needed attention. Some menu items not available, steam table containers low, dried food on edges & sloppy looking. Staff were messy looking & portions continue to decline. Last time we asked to have someone clean a table for us but nothing happened. read more

These two young women were working the front of house and rushed me through even though I was the only one in there simply cause they had to pause their conversation lol, second chick practically threw my food at me lol like what in the actual fuck? Save your hard earned money and make the drive to chipotle, or Taco Bell across the road cause I've had better customer service and experience there, read more

Place was quick and easy to order from. Placed it online and it was done before the "scheduled" time I was supposed to pick it up. Staff was welcoming and extremely friendly. I wish I could tip them so that's something the company should look into. read more

Closed like 45 minutes early? Ummm okay. Also had my PAID order inside on the shelf. When I made my way in after another customer ( oh yeah they closed up with customers inside ) left to grab my order lady behind counter was super snappy about showing me where my PAID order was. read more

The food here is was simply not good. I know its a fast food joint but chipotle and other fast mex places seem to do a great consistent job. I ordered about 6 dishes for a work event including bowls, taco salads, and burritos. All guests to our party were very underwhelmed and my food in particular was almost inedible. I had a steak burrito bowl and the meat was gristly and had very hard bits in it. The guacamole was basically an avocado cut into 4's with no flavor whatsoever. The flavors were mediocre and the presentation was not pretty. Although 3 of us had the same order they all looked completely different. Prices were OK as you would expect from a place like this but with all of the other lunch options around a similar place this just isnt worth it. read more

Smaller portions. Have to ask for reasonable amount of beans Queso veggies then get a check out and remind them I have two more orders that they forgot. And still cost me $55 for four orders. Not sure if I go back seems like they are taking advantage of the people. I can get the same service and save amount of food for a third of the price at Taco Bell. Goodbye Qdoba read more

Oh Qdoba, I am torn on this review....I have great love for you but my last 2 visits are leaving me wondering if I will be going back. 2 trips ago the girl making my burrito kept scratching her head which seriously grossed me out and last trip they seemed rushed and my burrito was at least a fourth the size it normally is. I love that I can go in and just make my own burrito filled with veggies and goodness but if something happens again like these 2 trips I won't be going back... read more

I love Qdoba, sadly this restaurant is filthy. The entry way, the doors, the floors. and the women's bathroom. I had to ask for a fork since the display containers were out. Really needs a deep cleaning. read more

Just a warning, the Northland location is poorly managed. Found a long hair in my food. I called to speak with the Manager, and was told that the manager was not available. I asked for the Managers name, and they refused to provide it. Will never go back. read more

So my wife and I were craving Mexican food so we decided to stop and grab a bite, when we arrived it was apparent that there was confusion between two of the female employees, when it was my turn to order I asked for one steak burrito and one drunken yard bird taco. The employee that was putting my burrito together seemed very confused or untrained in her position, in turn it took about 8-10 minutes to go through their selection of items for my burrito and taco, the chicken for the taco was cold and the corn tortilla seemed to not be cooked, it was very rubbery. I feel the the steak and items that was in my burrito are not good quality by any means, I will not return QDOBA again for this experience I don't recommend it to anyone either. read more

Lucky the food is good because management is lacking. Did a catering order with them and was charged three different times for over the amount the order came to. Manager blamed their new system. Don't think it was the systems fault after dealing management. Went to return the hot tray holders and again, by management, treated poorly. He needs to leave how to handle stress! After standing in a long line and finally getting to the front, was asked to step aside and I'll deal with you after all these guests. Very dissatisfied. Too many other good Mexican restaurants out there to ever go back there again! Sad. read more

I have been here countless times and never had one problem. The food is delicious and modestly priced, the staff is polite and knowledgeable, and there is ample seating, indoors and out. read more

Good food on a varied menu - this store seems to be very customer service oriented, making sure we are happy and fixing things if we aren't. Surprise today was free drinks because we had to wait in line to cash out. Totally unexpected but very much appreciated! read more

I enjoy the food but this location needs to pay more attention to the cleanliness of the dining area. Doors are always smeared with fingerprints. Tables are filthy. Crushed chips and debris on the floor. Trash frequently overflowing. I thought this was only the result of peak times but it's pretty much like this no matter when I've gone. I don't know if it's a staffing issue or it's just not a priority to them but it does make you wonder how clean everything else is if the dining area is always such a mess. Take 10 minutes every couple hours and send someone out to touch things up. read more

I was really disappointed by how the manager spoke to her employees. She was condescending to one employee in particular about how he was sweeping, making multiple comments in front of customers. One of the other employees seemed to contribute to the negativity. It made me uncomfortable. I wouldn't want to work there if that's how my supervisor spoke to me. There's certainly got to be a more professional way to address employee concerns. read more

Consistently good burritos. My favorite is the Queso burrito

Went to Qdoba and they were all out of chips and meats and more couldn't get anything. Went all the way there just to be told they were out of everything and we couldn't get anything. How does a Mexican restaurant not have any meats or chips... read more

We eat at the Qdoba on Northland Drive once a week, usually on a Thursday. We always order the taco salad and are never disappointed. We find this Qdoba to always be clean and staff to be professional. The young man running this site is very conscientious. They are very generous with their quac which is very good. Keep up the good work. read more

Well, it's a chain restaurant so the food preparation and quality should be comparable to other locations (in this case, yummy). The staff was friendly and efficient during a very busy lunch rush and the place was clean and ready for customers. I've been here multiple times and I'll be back again! read more

This is our default 'gee, we don't feel like making dinner' place. Great food, great service and their rewards card gets us a free meal every so often. read more

We walked up to this location and there were broken umbrellas and a heaping trash can. The glass door was a smeary mess. Once inside the dining room was extremely dirty. As we approached the counter you could see a disgusting mess of food on the floor in the kitchen area. We turned around and walked out. Probably won't go back. read more

Do you have a zero star rating? After tonight, I will never be back. Not even sure where to start. I placed an order online. Arrived to pick it up at the correct time, after receiving an email confirmation that they received the order, and we had to wait behind about four people in line. Then they had to make our order, after already waiting. Online ordering = Shouldn't be waiting in line. Then they forgot our chips and queso and we had to turn around to ask for them. Then get home, and the steak taco salad... had no steak, no salad, or any bacon which I also ordered on it. We call, she apologizes, I drive all the way back. Then... I have to wait... again. She then starts to make my salad, after exchanging words. How do you forget the two items that are in the name of the menu item!!! As I'm waiting (again) she decides to take a phone call, as she is trying to fix my order. Which is not only rude, but unsanitary, just like the entire kitchen area looked. The phone call, was another complaint on a wrong order. Do NOT place to go orders, definitely watch them make your food!!! Hopefully it will come out right. No refund, no coupons, no courtesy. Manager was young, rude, and should NOT be running a store or managing others. Ouch on that hire Qdoba!! Chips were stale. All three times I've went here, it's closer to close, and they definitely just do not care to try to make it right. read more