This is the absolute worse location to ever go for QDOBA. Yesterday at 6:15pm I searched Qdoba on google and placed an in store pickup order to be picked up at 8:30pm. Total order was 6 items. Prior to arriving to Qdoba I went through McDonalds to get food for the kids as they did not want Qdoba and knowing I had a pickup time set over 2 hours in advance it just made sense to get the fast food so that I could stop in grab and go and get home, no problem! Well!!! Qdoba had other plans. I arrived at the restaurant at 8:20 and the order was not ready, I was told 5 minutes. I go and wait in the car for social distancing reasons and to free up a spot in the restaurant for other customers to enter. 8:30 I call and ask if my order is ready, they say no, 5 minutes: ok I understand being busy but you had plenty of time to make this order. I then continue to wait. It is now 9:00 and my order still is not ready, I walk in and I ask the female at the register and she says that they just received my order. I tell her I've been waiting 40 minutes at this point and I have been told by other employees that my order had 5 minutes left on it. She then says and I quote, "I don't care I'm only telling you what I have control over." Ok fine, when will my order be ready? 5 minutes, got it. I wait and at 9:25 "1 hour and 5 minutes after arriving I finally get my food. The receipt printed on my order says " order placed 6:17pm, order received 8:05pm. I received this order at 9:25pm. No apology for the wait, no explanation for what happened, no reason for this, and after telling this same employee that because of this I had cold food in my car after counting on them to have my order ready she literally says, "not my problem." Definitely will not go to this location ever again. I'll drive the extra few miles to an alternate location. read more

Food was ok...only thing they have going on at this Qdoba. EVERY table in the restaurant was dirty. When we walked in there were no other customers. There were at least 4 people behind the counter .. Not sure if there were more in the kitchen. No reason for the dining room to be so dirty. Another couple came in as we were getting ready to leave and were told it would be 20 minutes for their food...shift change I guess!! Sadly, can't recommend this Qdoba. read more

Don't use your credit card ... they like to double charge you.... then give you the run around on reimbursements ......

I had just stopped by with a friend and a kid she babysits, we got in line, waited and when it was my turn to order they spoke so quietly I had to ask what they said each time. By the end of me and my friends orders they didnt even give us the right change. We just ignored it and sat down. This was not a good experience but the food was tasty. read more

The employees are RUDE. I've seen them verbally argue and belittle their customers for asking simple questions. Been there 3 times, ordered the same thing and each time it's completely different ingredients. I will never go back. read more

By far the worst location in the Kalamazoo area. We frequent it more often than the others due to it being closer to home. Based on multiple experiences here (and compared to the others) the service is painfully slow- despite not being busy, staff does not communicate well and not friendly all all- more seeming irritated by everything. We stood there a long time after our food was made- no one to check us out and no communication like" hey, she'll be out in just a minute". Another time it took almost 20 min for 1 meal - as the staff was sitting there talking and slowly working through the line, at their pace- which was no where near the speed of the others. Food is on par with other locations. read more

We visited Qdoba on Gull Road Kalamazoo today. We arrived at 12pm. Thinking everything would be fresh. NO!!! This place was absolutely disgusting. The floors were filthy. Not just one days worth of filth but weeks or months worth of filth. Tables were visibly dirty, tables were broken. The entrance doors were filthy, the fountain pop machine was filthy, the utensils/ napkin area was dirty. The food in the bins looked old- I could see the dried queso , guacamole etc on the inside of the bins. Some of the staff looked unkept. The men's bathroom was filthy, the sink is hanging off the wall and is dirty. The health department need to visit this place GROSS. Never will go to this location again. read more

If you're looking for the normal great and fast service you find at most QDOBA locations then stay away, the staff is rude, slow, unprofessional, and generally seem to hate their life. The multiple times I have been to this location I have waited far longer than normal to get my food despite it rarely being very busy. It seems the location suffers from lack of proper training, seems to be always short staffed, and lacks the normal standards I find at other Qdoba locations. read more

It's hard for me to give high ratings to quick-serve restaurants chains. Food from this location and any Qdoba location is always seems to be consistent. I live nearby and eat here at least once a month. They seem to be shorthanded at this location, the line is usually more than a few minutes long and someone is always racing around to put toppings on our orders and run to the back and re-fill the food bins up front. read more

Ordered via DoorDash. Spent $82 on a group order. Three orders of chips and queso, and all we got was 3 sides of queso - no chips. I called the store and spoke to the manager. She wouldn't refund me, wouldn't run the chips out to us (1 mile up the road) and blamed DoorDash for not delivering an item QDOBA failed to put in the bag. Told me she'd comp me a free entree, with no way of redeeming it ("you come in, tell us we owe you a free entree and we make it for you.") Lesson: anyone can walk into the Qdoba on Gull Rd, tell them they owe you a free entree, and they make it for you. Worst customer service ever. read more

I'd rather drive across town to Chipolte. On 8/27 I ordered from QDOBA on Gull Rd. in Kalamazoo through DoorDash. Probably my first mistake. I picked this restaurant because it was close and I thought I'd try it out. My ordered was billed to me but I never received it for some reason. I contacted DoorDash about refunding my order, they said they don't refund the customer the restaurant does and then the DoorDash customer service rep put me on hold and talked to the "manager" Brian at this store on Gull Rd. in Kalamazoo. DoorDash customer service tells me that I need to contact the restaurant. So, yeah, they passed the problem to the restaurant. Not helpful at all. I, then, called the Gull Rd. QDoba and also talked with the "manager" Brian. He said it wasn't their problem. Ok, I get it. He probably thought I was trying to scam him but I really just wanted my food. Brian says something like he's going to have to talk with his district manager because the restaurant doesn't give the refund, blah, blah, blah, pass the buck. Brian asks me for my name and phone number so he can "get back to me after he talks with his district manager about this." Sure, so I give him all my info. I should have asked him to read it back to me because I'm pretty certain he had no intentions of 1) calling me back or 2) calling his district manager. Bottom line, this QDoba is a waste of time and energy. You can get better food and better customer service at any Chipolte. read more

We have lived near this location for over five years. Good service has been spotty in the past but has never been as bad as it is now. The poor and outright angry service from the employees here is in stark contrast to the new location on Drake Rd. Perhaps the labor pool isn't as good on the east side of town? Regardless, something needs to be done. read more

I am a big fan of this Qdoba. I am a frequent visitor and I am always pleased! Always quick, tasty, a good interaction with the staff. That being said, there is one staff member who is tall and skinny in stature that always seems to give me less food; but I am not allowing the one staff member to influence my review. Enjoy read more

The Qdoba on Gull Road, Kalamazoo, MI is absolutely filthy! I walked in and turned right around. I'm not eating someplace that filthy. The front door window doesn't look like it's been cleaned all year, covered in grime & greasy fingerprints. The window sill was covered in grime dust & food particles. The chairs & booths had a black grime on them & the floors were filthy. If the dining room is this filthy, imagine what the kitchen looks like. This place needs to be inspected by the health dept. I'll take my business to the other great Qdobas in the area. read more

Good food and now that you can have all toppings it's even better. One staff member is kind of rude, but others are pleasant. The pico de gallo has quite a bit of cilantro so if you're not a fan, be prepared to pick it out. They have a cool coke machine too! read more

The service here is not great and our food is consistently wrong. If you don't watch the workers closely they forget ingredients or mix them up. Qdoba food is delicious, but go to a different location. read more

Over the past 2 months I have been into this Qdoba 3 times times and every experience has been HORRIBLE. The first time the wait was so long and they were out of steak, but failed to inform us until after they started making our tacos. They then said it would be about a 20 minute wait. On top of that our taco were put on the back burner while they fulfilled online orders. Not to mention there are few employees that actually wear their masks properly. In fact, one employee leaned over the tacos and other food to replace the queso with her mask below her nose and mouth. The next time I went I went at about 8:50pm (they close at 10pm). They were once again out of steak and ran out of chicken... this was an hour before they close. One of the employees said "we close in an hour, the meat takes 30 minutes to make, why would we make more food?" When this happened 3 people walked out. Just like before they didn't inform customers that they were out of food until they were at the front of the line that they've been waiting in line for 15+ minutes. The last time most of the employees still weren't properly wearing their masks. The worst part is I'm pretty sure one of the girls who I've seen wearing her mask improperly every time I've been there is a manager. I understand wearing a mask for long periods of time can be hot and uncomfortable but it's a health hazard and something that should be taken seriously, especially when serving food. read more

i love qdoba more than i love my own life. you can literally pick anything you want and put it in a burrito or a bowl. the guac? never had anything better in my mouth. the queso? would be amazing if i liked queso. the chips? the best. everything is just so good and it always takes a short amount of time for me to get my food. read more

My husband and I eat here regularly because we have always had friendly service with great tasting food. Slow or busy, our food and service have been spot on. read more

Flat out, service was horrible. Workers were mocking customers as they left. Food was alright, lots of fatty chicken and steak. One worker almost scrapped the bottom of the sauce pan to put of my food instead of getting a fresh one-luckily I spoke up. Chipolte all the way! read more

Upon entering the store I was the only customer in line yet had to wait a few minutes because staff was too busy to acknowledge my presence. However once the young lady behind the counter did wait on me she was pleasant enough. The reason I gave only two stars is the other employee who rang up the sale was a thief. My order came to $8.90. I handed him a $10 bill. He returned only a receipt then quickly disappeared into the rear of the store without giving me my change. I waited several minutes until he finally returned and politely asked him for my change. With a smirk on his face knowing full well he cheated me he opened the register and handed me one dollar then again disappeared into the rear of the store. He still owed me ten cents change but I wasn't going to wait around for a mere dime. I can imagine if he manages to cheat 20 customers per day he makes a pretty decent salary. As for the food it was okay but the incident left a bad taste in my mouth. read more

My sister had Qdoba cater my niece's wedding rehearsal dinner. They allegedly forget the order because their "computers were down" when the order was placed months ago! The order was over 2 hours late and the entire order was wrong. EXTREMELY UNPROFESSIONAL! They didn't even include tortillas! The delivery driver didn't seem very apologetic nor gave a sh__. They really need to hire an adult to make sure things are handled promptly. read more

I'm giving 1 Star because never in my life have I been so disgusted. First of all, we walked in and none of the staff even acknowledged anyone which after what happened next was actually for the best. The line is long with patrons but one of the staff members decided she was hungry during the lunch rush proceeded to make herself a mountain of food and grabs a drink at the drink station while she lets out a loud disgusting burp for everyone eating to hear. Yes... this is an employee. She decided it was lunch time before bothering to empty The garbages that were so full that I couldn't throw my food away the floors were so dirty and all the tables had not been cleaned. It didn't seem to bother the gal working as she let out a loud burp and headed over to sit down and the dirty table and dining room to scarf some food. Maybe before you take your break you could help the long line of customers, empty the garbage, & clean up the dining room before you stuff yourself. I've never been more disgusted in my whole life. The burp you pushed out of your body while others ate was a great icing to the poop cake we had. This is a disgusting place and will make sure it's known. Yuck read more

Love Qdoba but this location is terrible. They are always out of food. One time 45 minute wait for white rice so we left. Last time no guacamole. Tonight I went and there was a 30 minute wait for white rice and the ingredients they DID have they were scraping the bottom of the barrel. I hope they get it together. read more

Let me just say that I LOVE Qdoba. I visit the locations on Westnedge regularly because they're near my office and enjoy their service and food. However, I live in Richland so this is the closest location to home. The staff here is so rude and the quality just isn't the same. They're continually out of things and don't even offer a time for when more will be available. I would wait 5 minutes for black beans to be done but it's not even an option with them. The meat is almost always burnt and the chips are over salted. I filled out surveys a few times and never even got a call back. I give up. Management clearly doesn't care so I'll stick to other locations. read more

I would first off like to say that I am a big Qdoba fan. I enjoy the food and like to eat it regularly. Although, the location that I find myself going to most often, I am not impressed at all by the employees. There are two in particular that make my experience sub par and have left a bad taste in my mouth. I normally would just brush this off but this is continually happening when I visit the Gull Road location in Kalamazoo, MI. There are 2 female employees that work often (I wish I knew names), and it is so obvious that they just do not care about the customers, the food, or how they come off to people. They are sloppy with the food, just throwing spoonfuls of food into bowls, stare at you like your dumb, and are just plain rude. They don't care about their job and it could not be more clear. Bags of chips are just thrown into take out bags as they walk away. I am not impressed at all. I am sure other people get the vibe as well, I don't know how they couldn't. I am not sure what the management is like at this location, but something needs to change. I normally am not the type of person to complain, but leaving the location today with the same experience as before prompted me to be vocal about my thoughts. I know that appearances shouldn't matter, but these two women just look dirty and one of them was wearing what I believe was a "grill" on her bottom teeth. Very trashy to me. I am tempted to not go back to this location due to the service which is unfortunate. I would like to add that there is a very nice male employee (again, I do not know names but he is tall, dark haired, glasses) who is ALWAYS very nice, helpful, and patient with the customers. He deserves recognition for that. Thank you. read more