Good folk doing great works. Trustworthy and secure, sound good? Definitely an advocate of Coke Zero. read more

Quadrant Systems - Decision process - Security Systems Near Me - Portland, Oregon

Quadrant set up our whole house system after an extensive remodel. The equipment they chose was good. But the experience of working with them was terrible. Arrogant, dismissive, slow and condescending. The service was over priced after the installation. They pushed for us to use them to monitor the alarm, and then the communication became prickly. I was very excited to NOT have to speak with them again. read more

Be careful doing business with Quadrant Systems. I've been a customer of the home alarm service for 25 years and when we decided to sell our home last fall I called in December to cancel my service. I assumed everything was fine until I received a statement in late June for $250 which included the six month period after I had canceled my service as well as for the upcoming six months. During the six months from December to June, I had received no communication from Quadrant that I owed them any money. I called and canceled my service for the second time and, once again, everything seemed fine. The person on the phone apologized for their not following through on my earlier cancellation and explained their billing department gets confused at times. The person also said that the technician would have to come out to disconnect the service since it was so old. I was told by both this person and the technician (nice guy) that came out that was no charge for the disconnect service call. So, imagine my surprise when a few days later I get a bill for $365, which included $125 for the service call that two people had said was 'no charge'; $125 for the service between December to June (that had been canceled in December) AND a bill for $125 for the upcoming July to December period. This was in the same invoice in which they were charging me $125 for having ALREADY disconnected the service. When I called I talked to a nice woman who kept putting me on hold while she went and talked to someone. When she came back she told me that, back in 2009, I had signed a service agreement with them that included a 3-year automatic renewal of the contract for the upcoming 3 years and thus they were being really nice to let me out of the contract. I confessed that I did not recall the details of an agreement signed 10 years ago, but pointed out that I had called last December, which happened to be the 3 year anniversary. At the end of the day, they agreed that the service call should not have been charged; that it was pretty dumb to be charging me for the next six months of service AFTER they had already disconnected the service, but they continued to want payment of half of the period from December to June for $67. I ended paying the $67 since it's not worth the time and effort to continue to dispute such a small amount. So, if you are thinking of doing business with Quadrant be aware that you are signing a 3-year contract with an automatic 3-year renewal (with no notice provided) and that you are dealing with a company that puts little value in a 25-year customer and seems very confused about its internal policies. read more

Do not use this company. We were 9 year loyal customers and are exiting on very poor terms. I needed to get new equipment as our phone line was no longer transmitting a strong enough signal for their equipment. They signed me up for a 3 year contract without understanding it & we've now moved, they now say we need to buy out the 3 year contract that we don't recall ever signing up for. This is unethical, do not work with these people. read more

After owning their equipment, now need help with the app on a new computer. Wont even speak to me on phone. Want to charge $125 for service call to come set up app. Not even touching the equipment! Terrible support! read more

Quadrant Systems is incredible! They set-up our universal remote and I can't imagine operating our home theater without it! Their staff has been nothing but kind and so knowledgable! They are quick to answer all my many questions I had throughout the process. Would highly recommend them to any home or business owner! read more

We used Quadrant to install our new phone system at our business. They were professional, fast, and reliable. Their service is top notch. They have many state of the art options and also your basic ones as well. I recommend them to other professionals looking for their type of services. read more

If you want to be taken advantage of (they overcharge for labor, overstate hours on the job, and are dishonest); then this is your company. AVOID AT ALL COSTS! read more

Quadrant, a company where only dishonesty and arrogance surpass incompetence. I have hired Quadrant for low voltage and AV work for a custom home. I will not vent on the internet the issues cannot be resolved in good faith. I have tried for a few months but failed. My recommendation is to steer clear of them but if you need more details here is a list of problematic issues: They request 90% of the estimated amount upfront. That will pretty much lock you in even if you don't like the way things are going. The System Designer assigned to my project would ignore my e-mails and not communicate. I have asked the General Manager to remove him from my project early on but that request was ignored. Multiple errors were made resulting in delays, added cost and unsatisfactory final results. The price tag of their biggest mistake is $5200. They have ordered and installed a movie screen without consulting me about the desired screen height. When contacted to fix the problem, they have stonewalled me at every level of the company including the owners. They kept lying and when cornered, new lies would emerge. Instead of taking care of the problem resulting from their negligence, they try to put the blame on the customer and offer a fix only if they are paid again. That will obviously not happen, but I did file a complaint with the Washington State Department of Labor & Industries. In summary, the bad reviews of this company on the internet are not by accident. Once they have your money the quality of their work and customer satisfaction take a backseat. They don't seem to care about their reputation and they probably figure that there will always be other customers. Likely true, but it should not be you. read more

Quadrant Systems was hired to help us update our office conference room and they did a GREAT job! Good communication and recommendations (basic to state of the art options) were made as we sorted out exactly what we needed. The team at each phase of installation was easy to work with, professional, timely, and executed the steps to get us up and running. Upon completion, they made sure that each of our staff members knew how to use each of the features and even came back and recalibrated features to make things even easier for us to use. We are pleased with the outcome and grateful the ease of working with Quadrant Systems. In rebuttal to some of the other less stellar reviews, we did not feel like we were taken advantage of. They quoted us a fair price for time and product of what we ordered, and stuck to their proposal for price and installation. Please remember that they are in the electronic equipment business, so you can't nickel and dime; otherwise, you won't be happy with the quality of what you get. read more