Bought a New Whirlpool microwave Wednesday November 19th and they Installed it Friday November 21,…read more2025 Came in and took about 35 minutes to install and that was it. Thank you Josh

King and Bunny is the best! We had experienced disappointing issues with a dishwasher installation…read moreattempt from another local company so tried King and Bunny for the first time, based on a friend's recommendation. They took such amazing care of us, from the very first phone call through the helpful installation. They won our business for any future appliance needs based on this experience. We worked with Scott & Brandon to find the right model for our needs and to ensure we wouldn't have a repeat problematic installation attempt like we did with the other company. Josh was then the best installer we've had due to his combination of expertise, efficiency, and overall helpfulness and friendliness.

Bought a fridge on Craigslist, and once it was plugged in, it didn't seem to get cold. Called…read moreRoy's Appliance & Dan talk us through some trouble shooting. Not only is the fridge humming along like a dream, but he saved us a service call and repair bill. Very professional & helpful. We won't hesitate to use them again!!

I have worked with Matthew Eddleman on several jobs for clients and for my own home. He is my go-to…read moretrusted resource person at Albert Lee. Matthew is very knowledgeable about the products and helpful throughout the entire process from initial product comparisons to scheduling installation. Although he is now in Silverdale, and I am in Seattle, is really doesn't matter. The process is just as efficient as it has always been. Thank you Matthew!

I love how the team is doubling down on their insistance that I'm the problem. Once again, I never…read morereceived a message about a separate delivery. If there's a recording it's entirely possible that they dialed a wrong number. It's entirely possible that someone mistakenly told me at purchase that they would be delivered together. The fact that this company refuses to admit that they might have made a mistake only proves my point. I cancelled my order because the team was being explicitly rude, not because I wanted it all to be delivered together (or whatever their paperwork apparently says happened). The transaction I'm describing took place in September 2025. However, I'm shopping for more appliances and it reminds me why I'll never use Albert Lee again. I purchased a dishwasher and washer/dryer to be delivered and installed. I was sent multiple texts saying that my items would be delivered in a certain window. Specifically, 4:00pm to 6:00 pm on a Friday. I received multiple confirmations, including the night before. At 7:30 that Friday morning I received a phone call from an unfamiliar area code. (I get tons of spam calls, so it wasn't unusual.) I didn't answer because I screen for spam. Seconds later I got a text from my area code saying that my delivery is 8th on the list and my appliances were still expected between 4 - 6pm. I was even sent a link to a map so I could track the location of the delivery vehicle. They were several towns away. Nobody left a voice mail, so I assumed it was spam and I went about my day. Around 2pm I got a messaging saying that I had not been home to receive my delivery, and I needed to call to reschedule. Tracking still showed my items two towns away. I called the store for clarity. I was told that they had arrived at 7:30 that morning, and I hadn't answered the door or their phone call so they left. I hadn't heard anyone at the door, and my dog would have lost her mind if someone had knocked. I explained that there seemed to be a glitch in their system. They refused to listen, insisting that it was my responsibility to be there, they had sent multiple messages about my delivery window, and that it was my fault they hadn't been delivered. I offered to show them the texts. This person refused to believe me and insisted that I reschedule. An important detail: that same morning I learned that a beloved family member was being moved into Hospice, and I was in the middle of making arrangements to fly to another state ASAP. I wanted to find out if AL could complete the install that day as promised, because I wasn't sure when I would be back in town. I mentioned this as a hurdle to rescheduling, and instead of showing empathy or trying to work through it, the associate seemed huffy and irritated that I had follow-up questions. Finally, I asked for a manager, thinking maybe this was just a specifically difficult associate and I might have a more productive conversation with someone else. I was told the manager would call me back. Close to 5pm I had to pull the trigger on travel arrangements and couldn't wait any longer. I called and asked someone who answered (different person) if the manager had received my message and if I could expect a call back that day. The receptionist (as she described herself) was outright hostile, telling me the manager was in a meeting and she had no idea if he could get back to me. Again, I explained my circumstances and her response was, and I quote, "What do you want me to do? It wasn't MY fault." I said goodbye, but a moment later I called back and canceled my order. I later received a terse email from the manager of the Silverdale branch. He explained that because my dishwasher was being installed by a last-mile delivery service, it had a different delivery and installation time from the washer and dryer, and that I had "received a call about it the night before." I checked my call log, and there were no missed calls. I didn't pursue it because there was no accountability, and no sympathy whatsoever during an incredibly difficult time. I was met with hostility while asking for help, and suspicion instead of curiosity. I purchased the same appliances through Costco, and while they were the same price as AL, installation was free. It was hassle-free, the installers were incredibly professional, and the entire experience was pleasant. I love supporting family-owned businesses. I assumed the benefit would be more personal customer service, but in this case I was wrong. Two stars because the purchasing experience was pleasant, and from what I was told the salesperson was out of town and couldn't fix the delivery predicament. I feel badly, because it's his commission they lost.

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Great prices, amazing service, and very easy to work with! If you're looking for excellent pricing,…read moretop-notch customer service, and a great selection of appliances, talk to John Klang at National Appliance Liquidator. He truly goes above and beyond to help and makes the entire process smooth and stress-free. We had an amazing experience working with John during our recent remodel, and his knowledge, responsiveness, and dedication made a huge difference. We highly recommend John to anyone looking for quality appliances and outstanding service!

I was quite frustrated going through two months on ordering online and ending up returning the…read moreitems from various vendors trying to replace my range's control knobs to no success. One day I walked in the store on 4th Ave browsing. I was greeted by a very cordial and enthusiastic employee. His name is John Kang. During our chat I mindlessly mentioned about the knobs. Right away he asked me for the related information. I called John the next morning. John just took less than a minute on the phone and said he'd sent me a link. Gratifyingly, I got the items right away with merely $15! Mr. Kang's proficiency in computer knowledge, even all the more celebrated by his genuine desire to help a stranger, is a textbook exemplary for superb customer service! After I received the items, I visited John's store to thank him personally. While in the store, John was able to use his outstanding salesmanship to sell me a mattress and a stand. The sale would not have been possible if not for John's kindness and unconditional will to help a stranger during the previous visit. John Kang represents your company exceedingly well as a Frontline ambassador minding the store day In and day out. I am profoundly impressed by Mr. John Kang for what he did for me and his employer.

Went back for a new dryer as ours quit. They had some good ones in stock. Chose one, took it home…read more It died a day later. Called them, they came out and tried to fix it but didn't have the parts. They gave me an entirely different dryer, which has been working great. Two weeks later, my oven started to die, so went back. Got a good one with some nice features, and they were able to deliver the same day. Came out, swapped the old oven, installed the new one, made sure everything worked. They treat their customers very well. They have made a regular customer out of me.

These people were fast, friendly and stand behind their equipment, I will use these people again…read moreand again. Very honest, trustworthy and just all around nice people!! Respectfully, PaulMichael M

Had a great experience buying furniture from them. Prices were good and the customer service was…read moreexcellent. They went above and beyond for our family and were very grateful. Glad we bought from them as opposed to a large franchise business. We'll definitely be back!

I was running late to get there before closing and they waitied for me to get there 5 mins late and…read morewas able to pick up table and chairs for a cabin I needed them for that week! Thank you!