I am very disappointed in the mechanics and customer service. I took my Karcher pressure washer to…read morethem because we were having an issue with the "pressure." I should have been wary initially when they called my husband on 6/19/17 to say they were unable to start it. He showed up, asked to give it a try and after pulling the choke, it started up on the first pull. As a mechanic, how to do forget to pull the choke? Okay, be that as it may, we figured they still knew more than we did on how to fix the pressure issue so left it there to be repaired. We get a call a little while later saying it's fixed, $71.94 later and for 45 minutes of their time, I was told when I picked it up that the fitting was on backwards, but otherwise it was "a good little machine" by the mechanic. We took it home to test it. First pull of the trigger, pressure was fine and it remained fine so long as you didn't take your hand off of the trigger, but if you took your hand off the trigger, no pressure. I was annoyed that I was charged for 45 minutes of time to turn a fitting around that likely took 5 minutes or less and the exact same problem we took it in for remained. I waited a week and a half to decide what I was going to do about it, then called when I took a second look at their invoice which stated "30 DAY WARRANTY PARTS AND LABOR WORK DONE." I assumed that this would be easy, make a call, and they would say, "Bring it back, we'll take a look." But, no... I was told by the mechanic that took my call that it worked fine when they had it. I asked them how they tested it and was told that they they used their own gun and ran it for a couple of minutes without issue. The mechanic then proceeded to tell me it was probably MY gun or MY water pressure because it worked fine for him. I told him, same problem at two different homes with two different water systems. He then proceeded to blame it on my gun. I'm fuming by now, because if you had my pressure washer for less than 10 minutes for a pressure issue, but never tested MY gun and instead used your own AND charged me for 45 minutes, WHY DID YOU NOT TEST MY GUN? The mechanic then advised that 45 minutes was their minimum billing. I wasn't getting anywhere with the mechanic so ended the call and went on my own quest to find the source of my pressure washer pressure problem and found it here: https://youtu.be/WfUcXlBZRxk. My pressure washer is now fixed BY ME and cost me about 10 cents or less in white lithium grease and about 15 minutes of my time, including fully testing it. If I left it up to the mechanic's advice it'd be out another $30 for a new gun. Small Engine Clinic, you need mechanics that know what they're doing and will also take responsibility for failing to properly make the requested repair, which I paid for. Now the real test is what will you do to make this right?

I have been taking my Toro mower here to be serviced for years and would never take it anywhere…read moreelse. I believe they are an authorized Toro shop, and in every instance when I have dealt with them, they do a great job - very thorough. They also provide me with details of what they have done, explain how I can help myself keep things running well, and the turnaround time is very reasonable. I will say that sometimes the price for service seems a bit steep, but it has been many years since I have checked what other shops charge, so maybe they are competitive in that regard. I'm too happy with the quality of service to worry very much about that!

They were very helpful with helping find parts that I needed and demonstrating how some things go…read moretogether. This was the equivalent of finding the old guy in the hardware store that has a lifetime of experience. Thanks for the help! Definitely recommended

Miserable experience. Would never hire them again or refer to anyone. Rude installers and owner not…read morewilling to take responsibility for poor behavior and subpar work.

The easiest and most rewarding part of building our new home. Richard has a wonderful eye for…read moredetail. The stonework is the highlight of each room. Thank you so much!

I wasn't going to write anything, but I kept revisiting our visit today and got increasingly…read morebothered. Out of curiosity I checked the reviews for this place and decided I was not imagining things. My mother and I went in with my two well-behaved children. We have a business and I whole-heartedly respect the work that goes into staging product. Therefore, my kiddos are always reminded and are not running, grabbing or yelling in stores. The woman behind the counter glared at us and seemed put out that we had even entered. The kids were great and we had intended on buying quite a bit of things for a dinner party coming up. She then said some very rude comments to my children when they smelled some candles. I was just floored; we took off immediately. I ignore a lot of nastiness, because, well, it doesn't seem to be worth confronting, but DO not mess with my kids. I love to support Gig Harbor businesses and do every chance I get. I will buy from a GH business, but not from Bella... I don't patron rude shop owners.

Gig Harbor has had several kitchen stores, and none survived our small, but appealing and touristy,…read moretown. Bella is the exception, with style and quality and a totally inviting environment. From the beautiful dinnerware and serve ware to incredible imported linens plus a full assortment of kitchen implements, Bella is a jewel. Owner Terese is so accommodating and knowledgeable. Just to browse the artful displays is a pleasure. Bella is a real compliment to our small intimate shops in Gig Harbor, plus a resource for our residents for items we couldn't easily find without venturing to Seattle or Bellevue. What a gem.

Best construction supply company in the state! Knowledgeable and friendly staff. And the service is…read moreunmatched!

Small store stuffed with instruments and accessories. Staff is very friendly and knowledgeable…read more Service was quick and accurate.

Great place. Great workers. Jordan and Mikey are amazing. I love how down to earth they are. Also…read morethe have a solid option of equipment and instruments etc.

BEWARE! I took a fireplace insert fan to Red's Electric for repair. The guy "Doug" said he had to…read moreresearch parts since it was older. I told him I wasn't in a hurry since it was summer, so I waited to hear back from him. I called once over the summer and he told me he was still looking into it. Now that it's coming up on fall, I called them to find out the status. He told me he threw my fan away! Then went on to tell me about a conversation we never had... His version: He said he told me the repair was going to be $500-600 and I that gave the ok to throw the fan away. Never happened! He's either confusing me with someone else or being dishonest. My version: In our last conversation he told me he was still trying to track down the parts and I told him I would check back as it got closer to fall. So frustrating! I wish I had the fan back so I could try and find a replacement or take it to someone else.

A+ service. We lost water at our house and they had us up and running in no time. Highly recommend…read more Seabeck, WA

Recently we managed to accidentally give our beautiful new wool Pakistan hand-tied rug a bath with…read morea glass of red wine. Yikes! We were devastated! Friends recommended Adem at Shirvan Rug Gallery for cleaning and repairing our rug. His wife Birgul put us at ease and told us to bring it right in. She told us that her husband could do his magic on the rug and not to worry. We may have sacrificed a good glass of wine, but Adem and Birgul didn't just rescue the rug, they made it look like the wine never stood a chance! It looks like new! Hopefully, we won't spill another glass of red wine on our rug, but if we do, we'll call Adem and Birgul. Thank you for a terrific job! We highly recommend Shirvan Rug Gallery for their beautiful carpets and excellent customer service. Rick & Lilly Ransdell

We feel so fortunate to have Shirvan Rug Gallery on Bainbridge Island. Birgul and Adem Solak are…read moretwo of the most knowledgeable, professional, and ethical people you will ever meet. They are experts at cleaning, repairing, and restoring Oriental rugs, and their prices are fair and reasonable. Not long ago I almost ruined the lovely Oriental runner in my kitchen. But my story has a happy ending. This rug is perfect for our home. The only problem is that as the years passed, I noticed that my lovely rug was SO soiled that I was too embarrassed to take it in for repair and cleaning. I love that rug, and I wanted it to be gorgeous again! Adem, the owner, is a GENIUS at hand washing, repairing, and restoring Oriental area rugs. I don't know how Adem did it, but my rug is perfect--better than new! Thank you, Adem! You are the BEST! Kathy Kraft, Bainbridge Island, WA