Disappointing experience and poor communication I expected a…read morebetter experience from Ferguson Home in Seattle, but it's been frustrating from start to finish. Despite being very clear that I would not need my plumbing fixtures until mid-December, I've been hounded to take delivery weeks in advance. I even added more product to my order in attempts to get more time. There's zero flexibility or understanding, even though this was discussed with the sales rep Wil up front. To make matters worse, their communication on appliance purchases has been painfully slow -- a few weeks, to get even basic appointment schedule. I ended up going elsewhere and I am so glad I did. For a company positioned as a premium home supplier, their responsiveness and customer service have been anything but. The showroom is nice and their products are solid, which is why I'm giving two stars instead of one. But the lack of professionalism, pushy delivery policies, and poor follow-through have made me regret choosing them for this project. I'll be looking elsewhere next time.

I stopped by the Seattle 1st Ave showroom location to ask a question about ordering large light…read morebulb replacements. Bud the manager was very helpful and was able to locate 2 of the exact bulbs that I needed. Bud was pleasant and helpful. I definitely would go back to this location for my lighting and plumbing needs.

I had a small kitchen appliance that required a repair and I decided to visit this shop. The…read moreemployees were courteous and completed the task on time. It is functioning well and I am happy with the visit.

This is a very qualified and experienced repairman! My KitchenAid mixer was jumping all over my…read morekitchen counter and within minutes it was fixed like new. I was helped loading it back into my car since these mixers are quite heavy and hard to manage. Please bring your damaged and ill-working appliances to this remarkably qualified and experienced repair shop. You won't be sorry!!

Eggbeaters, spatulas, oven mitts, rolling pins, nut roasters. This place is like The Crypt, but…read morewith stainless steel instead of leather. Lots of quality new and used equipment at very fair prices. I bought a commercial grade popcorn machine for peanuts. Wait, did that make sense?

When practicing safe food snobbery, I will always go to this store first!…read more I was recently looking for a place to order a John Boos board. I wanted to find a place in the Seattle area that had these in stock since I was worried about time constraints in shipping. I called the Boos company directly, and they told me to try contacting Bargreen Ellingson and Sur la Table for locations in my area that carried their stock. I called Sur la Table, but they did not have the cutting board I was looking for since it was a custom order item. Next, I called Bargreen Ellingson. I was directed to a customer service rep. The rep informed me that they did not have them in stock, but they could place an order for me. They said it would take 7-10 business days to arrive, and shipping would be $35.95 for ground shipping to come to my home, or $34 to arrive at the store. I complained that I could get it through Amazon for free shipping, but Amazon's site said it would take up to 4 weeks to arrive. So, I decided to go with Bargreen Ellingson. After discussing the price with the rep, I was immensely pleased! Their price was about $90 cheaper than Amazon! Sure, I had to pay for the shipping, but it was still much cheaper! Frankly, I was skeptical about the price because it seemed too good to be true. I got that "aroo?" look on my face and quizzed her to verify she was talking about the same cutting board I was talking about. I couldn't believe it. I asked how that could *possibly* be the right price, and she said: "Well, we buy these things in bulk, so we get a pretty good discount." No exaggeration there, sister! Ultimately the rep offered the shipping to my home for the store rate - $34, so I was a very happy camper. About 15-20 minutes after placing my order, I received a call back from the rep. She was very apologetic and said the item was a custom order item, and would take 4 weeks plus shipping time. She wanted to know if it was okay to proceed with the order, and I told her it was fine. It was a little disappointing that I would have to wait that much longer, but it was somewhat to be expected since Amazon had the same disclaimer. Seven days after placing my order, it arrived! 4 week, schmore weeks. Pfft. It was just as promised, and $60 cheaper than any place I could find online! All in all: great service, great prices, exceeded expectations = WIN! You gained a big, big fan, Bargreen Ellingson!

Ther is a two-hour window for appointments. I waited the two hours at my condo and no one showed…read moreup. No communication. No answers to repeated phone calls. 10 minutes after the two-hour window closed, I get a phone call saying they were at the condo entrance. When i told them i left, they said, "Traffic was really bad." When I asked how bad traffic prevented them from communicating with me, they just mumbled something incoherent. Unprofessional. Incompetent. Avoid at all costs.

Carlos did a great job. He showed up on time, looked at our leaking dishwasher, explained the…read moreproblem clearly, and fixed it efficiently. For a fair price. And he was super-nice. I'd definitely call him again and strongly recommend him.

My washing machine decided to stop working so I called Wiseman's Appliance! They connected me with…read moreTeak Wiseman who came out to take a look and got it up and running again! Yay! Teak was extremely kind, knowledgeable, patient and wonderful to work with! As are the entire Wiseman team and family! I love to use and support local businesses and family businesses as much as possible! I'll be using Wiseman's solely from now on!

Buying from wiseman's was great. Friendly and responsive service. He even texted me prices and…read moreoptions so I had time to consider them without pressure. The installation was professional and efficient. Better service and a better price than the big box stores.

Jerry is the BEST. He came to repair our LG dishwasher and made availability as soon as possible…read more He responded quickly and respectfully via text message and communicated clearly for arrival and timing. He took extra time to explain things and show us what he was doing and even helped with things above and beyond such as cleaning our drain for us to ensure that everything was in best condition. It is very hard to find honest and trustworthy knowledgeable people these days, but Zhen's appliance is definitely this. The attention to detail and openness to give good advice without up charging every little thing shows his expertise, kindness to help others and true skills. Highly recommend for all your appliance repair needs!

So I did end up with another issue and contacted Zhen's. He did great. Had me check a couple of…read morethings before he came so he would not have to make two trips (charge twice). He pre-ordered the part as well. Appointment was scheduled within days. He showed up on time and when he decided the part did not have to be replaced, I was not charged for it and only had to pay the service and labor charge. An honest person! Polite and kind he also explains things to you. I will call him again next time I have an appliance issue.

Worst possible customer service EVER. I bought a roof from home depot that leaked after 7 years…read more They sent an estimator who said it was faulty installation, 2 contractors confirmed this when they low-balled me on the warranty for repairs. They then said that I voided my warranty due to lack of maintenance, and offered me a $1700 (contractor estimated cost at $10,000. They continued to pressure me to take the check and sign papers voiding my warranty. DO NOT RECOMMEND! Staff were rude, dismiss8ve, and ultimately disappeared

It is like all the other Home Depot's. It is laid out a little differently than the one I usually…read morego to In Tukwila. There is an excellent selection of hardware products including a comprehensive electrical department. I should know because I was an electrician in Los Angeles before I got into computers The price value of the products is better than Ace or True Value. The service is catchers catch can. I am often directed to the wrong isle by team members that are less familiar with their products than I am. Oh well. Excelsior.

I am from out of town doing work for my brother in Seattle. I have been doing HVAC for 20years. I…read morefamiliar with shopping at new Supply houses never previously been before. Maybe it's just back east, but counter guys are usually rude or bang you over the head on material. Derick was the gentleman that waited on me. What amazing service. They didn't have what I needed but got my parts in from out of state within 24hrs. The job got more involved and I need to replace additional equipment. Damon put the order in and I got my Supply the next day. Now I have a warranty issue on my equipment that I just purchased. Same thing Derick got me my parts the next day. Through all the pain in the neck phone calls from us, warranty and multiple deliveries, Derick remained courteous, kind and helpful. If it wasn't for Derick "the mayor of airport way" I would not have been able to complete my project and I am very short on patience which was never even tested in this time critical situation. Thank you DERICK!!!!!!

From the owner: Johnstone Supply Seattle is a wholesale distributor serving professional HVACR contractors…read more Johnstone has the largest selection of equipment and genuine OEM parts in the industry. We have replacements for nearly every major brand and an extensive cross reference that makes sourcing hard-to-find parts easy. Our selection is continually expanding to meet the needs of our contractors and to ensure we have the best brands and technology to get the job done. Johnstone Supply: Making our communities comfortable and healthy.