I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

We bought a set of appliances from Durochers about 3 years ago. Last September, our refrigerator…read morestopped working. During the first service call, the repair people somehow cracked the inside of the fridge. I was told there is no way to fix the damage. The refrigerator needs a part from Samsung that has come in damaged now 4 different times. Durochers can order the part for next day delivery, so they could have tried far more than 4 times, btw. The last time, the part sat at Durochers for over 3 weeks before they even inspected it. ​ We have repeatedly asked for a manager to contact us, but been ignored every time. We have not had a working refrigerator in over 6 months now, but Durochers hasn't offered an apology or any sort of assistance.

I have had previous bad experiences with ABC Warehouse, but I decided to give them another shot…read more Last February, I ordered a washer and dryer from them (this being the "another shot"). I was scheduled for delivery, left work, and they never showed up. I called and they said I wasn't on the schedule at all. We rescheduled. I left work and waited. The driver called me from nearby to double-check that I actually wanted both an electric dryer and a gas dryer (which were the two items they had on the truck). Of course, that is not what I ordered, so they took both items back to the warehouse and rescheduled again. I left work and waited. I eventually called to ask where they were and they told me my appliances had already been delivered (on the day/time the driver called to ask if I wanted two dryers). Once I explained what happened (and they confirmed the situation as if I was just making it up to get another set), we rescheduled. Finally! I get my washer and dryer. It's been weeks, at this point. The washer didn't work from the moment it was plugged in. I called to let them know and they told me I had to go through the warranty company. I (very frustrated, already) called the warranty company. The agent I spoke to told me that is complete nonsense. They delivered a defective unit to me and I needed to call them back and demand a replacement. I did and they delivered a new one, with every person I spoke to along the way telling me how they were doing me a big favor...for replacing a defective unit they delivered to my house...RIDICULOUS! Well...here we are, just over a year later. The washer no longer locks or spins...and guess what? My warranty is up as well. I KNEW not to go back. I knew. Yet, I tried again. I am the queen of second (and third and fourth) chances. (That's why they didn't get a bad review a year ago.) Never again, though. I don't know how in the world they are still in business. I have not had a single good interaction with them. It CAN'T be just me.

I am very disappointed with ABC Warehouse and specifically one of their employees. I do not know…read morehis name, but he needs to be fired. He did not attempt to listen to a simple issue I was having and instead chose to bate me and make me seem like I was an idiot and upset me. Then he had the audacity to say to others at the store that he had dealt with me on a TV and that is why he treated me HORRIBLY. I have never had an issue with them in the past, and I have bought thousands of dollars' worth of items from them. Not just this, but I did not receive what I purchased. And they did not complete the installation as they stated they would. So, needless to say, my car started doesn't work correctly and they are unwilling to help!!

I am giving a low rating today. The sales staff are very kind. Caring. They come out quickly when…read moreyou need something fixed. They are very informed when you are purchasing their appliances. The reason for my low rating is because the pest control company just left my house. I never had roaches in my life. They said the roaches are coming from the refrigerator I purchased from here. There were baby roaches and adult roaches coming out of the refrigerator. I am so embarrassed. I want to leave this here so others will know.

Honest, trustworthy, knowledgeable, all around a great business! I've went to them numerous times…read moreover the years. They helped me repair my dryer & my refrigerator/freezer. I also bought a washer from them that they delivered & hauled away the old one for me. I highly recommend them! A A Appliance 1248 W Sylvania Ave, Toledo, OH 43612 you definitely have a customer for life!

Your sales people are wonderful however, your biggest asset is your delivery teams and installers…read more They are professional, knowledgeable, and go above and beyond. Please everyone shop Appliance Center.!!!

Terrible and abusive customer service from Manager. Bought a new fridge and the doors did not align…read morenor would it cool below 40 degrees. We paid for their 5-year extended warranty even. Mike Kelly was abusive on the phone and told me to get a lawyer. I have done just that. AC will now be responsible for all court costs and my attorney fees. You asked for it Mike. I won't be going away until you correct this defective fridge. Check the other negative reviews. It's been awhile since I have seen any business with so many bad reviews. AC wears them like a badge believing people will go away. Complaints have been made with the BBB and the Ohio State Attorney Generals' Office. Legal action, as Mike recommended to me, has been started. You have been warned.

My name Mark Barringer I purchased a washer from Best Buy for $624 May 28th a GE runs like sh.. it…read morestops three times during a wash I would like my money back or pick another one

They claimed they could do things about my appliance delivery that they weren't able to follow…read morethrough on. Waste of time. Cancelled the order and bought from Appliance Center instead.

I love this company! I've used them a few times for washer/dishwasher issues. Techs are very…read morefriendly & informative. I will only use this company now.

From the owner: Ace Appliance services all makes & models of major appliances 7-Days a Week at absolutely NO Extra…read moreCharge. We also have a 25% off coupon at Ace Appliance inc. com

Your Home Depot Store #3848 - 1035 W. Alexis Road, Toledo, Ohio 43612-4201. This store has…read moreexcellent employees. Cory Tomaszewski - Appliances; Jackie & Caleb, Front Desk Customer Service. We purchased a GE (white front) dishwasher, on August 8, 2025, that had a number of issues and had to be returned. Cory helped us locate a Whirlpool (white front) dishwasher and started the return process, on August 26, 2025. We had a number of problems (complete disaster) with the Delivery/Install Service (RAS Logistics). Caleb (front desk) Customer Service began dealing with them. Jackie (front desk) Customer Service took over and continued to help us by contacting the Delivery Co., making sure that our credit card was refunded, for the GE dishwasher and keeping us informed at all times. Jackie is a TRUE Professional.

I have never been so stressed out trying to schedule an install. First I pay for my door measure a…read moremonth ago, I had to call them over and over to get someone to come actually do it! Then I come in to try and pick out doors only to get an estimate for the wrong size doors? So that has set me back yet another week. All I want to do is GET THE INSTALLATION I'M PAYING FOR SCHEDULED!! Went in today on my day off to attempt to do so .... no luck of course. Now I have to wait until later this week for another call back cause phone tag is my favorite thing. Why is this so complicated? There is a 4-10 week wait time to get an installation, I really don't have time for these games at this point.

I found their prices on lawnmowers & window air condtioners very high for used items. I don't…read morerecomnend this business.

My mother brought a refrigerator from this place. Paid $245 for a used fridge and paid delivery…read morecosts as well. This guy only takes cash as payment. Fridge was delivered to my sisters house and they literally left it on the front porch. Said the stairs is too steep and couldn't get it up the stairs into her duplex. She is a single mother of 3 and this is unacceptable service. I would never recommend this place to anyone! Please listen to this review and do not purchase ANYTHING from him. I wish I could leave 0 stars!!!! And to add to the madness, the owner was the one that delivered it!! Unprofessional!

I have been dealing with Black Diamond for years . I fine them very knowledgeable and helpful with…read moreanything I've ever needed. They carry a large selection of items and a Hugh selection of plants, trees and shrubs. Their prices are fare.

Good place to go! Knowledgeable staff for variety of things from landscaping to gardening to grass…read moreand whatnot. I highly recommend them.