100% recommend. They're great! Call ahead and make your appointment, you can tell how popular they…read moreare because they are busy, so don't expect to

I have had several cars serviced for oil changes. They do a thorough job and review items that may…read moreneed attention. They only do what you authorized. I find their pricing is reasonable.

Kavika was very helpful and service turnaround was very fast. They were honest and were able to…read morerecommend free top off store policy instead of charging me a full oil change.

I recently went abroad, leaving my elderly mother at home. She accidentally put water in her oil…read morereservoir and was understandably freaking out when she realized. I told her to call Jiffy Lube to see if she could drive her car there or what her options were. To our amazement, the manager and another employee came to our house, backed her car off the driveway, and changed the oil for her right there. And they did all of this in the freezing rain! Their level of care and dedication is something you only see in small-town MOVIES. They even refused to charge her for their incredible service. This kind of compassion and customer service is so rare these days. I am still blown away and beyond grateful for their help. Thank you, Jiffy Lube, for going above and beyond!

I did not have any work done at Totem Lake Auto Care. However when my dad (who suffers from…read moredementia) got lost he somehow ended up at their shop. We do have a tracker on his car, and apparently dad had left his cell phone behind when he left. Since I could see he was parked there at Totem Lake Auto Care I decided to call the shop and I caught Caleb just as he was headed out the door to guide dad to his doorstep. Caleb took time out of his day to drive to my parents' place so that dad could follow him... then he called me from the parking lot as he watched dad head in the door and knew he was safe. While I obviously can't give input on any repairs made, the action he took for my dad tells me that this is a man of character and that speaks volumes about him and his desire to treat people well. I want to recommend this shop to everyone I can, and my family and I are so grateful that my dad somehow wandered in the door of this business. It's awesome to know that there are still people like this in the world- my dad would have done the exact same thing in that situation and I'm so thankful to see that those people can still be found.

This place is phenomenal. Caleb and the team have been looking after me and my family's cars for…read moreyears. I always feel like they do exactly what is needed and don't "find" extra charges for more. They're timely and communicate well. They even talk through when it doesn't make sense to fix something or when a warranty could cover things elsewhere, despite the fact they could make money off the repair. If you're looking for someone you can really trust, this is a great spot in an industry that can be hard to trust sometimes.

The team worked fast and changed the oil well. They were friendly and kind. It was also nice that…read moreyou can stay in your vehicle the whole time. The oil change did take a while partially due to them pumping/draining for quite some time, then they have to queue the oil bottles for double check before putting it in your car and then waiting for a admin to ask about upgrading/ filter change. Definitely not 30 minutes, it took a little over an hour so bring a book.

I wanna throw a shout out to the team at Valvoline for doing a solid five star job. I appreciate it…read morethere expedited service and expertise as well as their friendly demeanor.Had an especially solid experience with Miguel and Zak and their female team member whose name I couldn't see, but started with an A. They gave me an experience that will definitely make me come back. I appreciated the heads up that I had a reusable air filter and that they offered to give it to me to rinse out at home and reinstall at a later day well installing a fresh one for me for the meantime. Five star service and they deserve a raise! Mahalo!

Had general service done with transmission flush before a 500 mile Memorial Day weekend with…read moretrailer towing - all went great and we're ready for the next trip in June. Great communication as always!

I've been with these guys for a year already, and in my opinion, they're the best in Washington --…read morenot only friendly but also true professionals who know how to take care of a car. If you love your car and want it to last long, you should definitely get it serviced here.

Came in for a coolant pump replacement. Overcharged me and refused to waive my diagnostic fee even…read moreif I committed to get the work done there. Some of the worst customer service I've ever experienced. Never go here unless you've got money to burn. They asked for 1500. I got the work done for 700 somewhere. Still had to pay 300 for their BS diagnostic fee. Don't know how their rating is so high.

Okay, I never thought any business would deserve a 1 star review, and I hate to be the A-hole to do…read moreit. But this has to be said about this business. And these pictures of evidence have to be shown to the public. My car went in for an oil pan re-sealing. The interaction with the shop was pleasant. The price was about the average market rate. However, the work they did was absolutely horrendous. After the fix, as I inspected the oil level on the dipstick, it was overfilled by almost a full quart! (The oil level exceeded the mark by an entire full-low range). This means that they either went by vehicle specs instead of the dipstick, or they just made a simple but preventable mistake. I took the car on a road trip two days after the fix. On the next morning after I got back, there was a gigantic oil spill on the ground. Now to be fair, my car has a leak from the front engine seal, but nowhere near this bad. (You can see the old dried spots verses the newer much bigger puddles in the picture) This alerted me and I immediately took my car to my buddy's garage, that has a 2 post lift. We lifted the car up and looked under the car. The oil leak from the front engine seal got significantly worse. There was also some oil dripping on the oil pan. !!?? I thought this was due to the overfilling and the fact that they used synthetic blend oil instead of conventional oil. So I decided to drain the oil, and add conventional oil back in. As I took the drain bolt out, I was shocked! There was no gasket (washer) on it! They took the oil pan off, re-sealed it, refilled the oil, and DID NOT put a gasket on the drain bolt. At this point I was extremely frustrated and could not believe how they could possibly do such a bad job. Maybe this was an isolated incident, and they normally do much better than this. But I know I won't be coming back here anymore.

Great service and clearly a great team! They seemed to be enjoying their work together which is…read morealways nice to see. Garrett, Madison, and Imran were especially excellent! We just moved to the area and Garrett gave us many helpful tips and cool places to check out in the area! So shout out to Garrett! It helped pass the time and made us feel like we were really apart of the neighborhood! He also gave great recommendations for other places to go for the services they can't provide here. Prices/value also as expected for service. Informative, descriptive and thorough without pushing anything extra. Wait time was as expected for busy part of the day and the area, they worked quickly and thoroughly!

scanned my car serial number 4 times. they said the mercedes ml350 takes 5 1/2 quarts, but it…read moreactually takes 8.5 quarts with new filter. had to explain the air filter had a K&N lifetime filter on it, twice. my trust went to rock bottom.

Omg, These guys don't take advantage of people. My car was at Rairdon Jeep with a quote of nearly…read more$8,000 to fix issues that were nearly non-existent and wanted a 2nd opinion. Turns out, it stemmed from my battery replacement not being finalized by AAA which caused problems with the car not shifting from first gear to second gear. Not only did Raridon not even address this issue in their $8,000 quote to me and that it wouldn't be fixed. Dougs even figured out the issue with the computer showing a number of nonexistent issues - it was a computer glitch. Rairdons didn't question the computer and was happy to try to take 8k of my hard earned funds unnecessarily. Rairdons knew this happened immediately with a transfer of the battery and I specifically told them that I suspected it had to do with the battery. They didn't even inform me that the shifting issue wasn't addressed. I asked what happened to the shifting issue. By then I'd already found Doug's and was going to give them a chance because of a really great initial conversation that showed me they knew much more than the Jeep Dealership. Josh explained about. They only charged me for a single hour of work. In my opinion, they undercharged me. It was an incredible experience and Josh knows his s***. I'm 63 and female.... Rairdon saw me coming. (One of the worst things Rairdon did was tell me they could have this 8k worth of work done by the end of the day... Really?) Josh and Tony are fabulous!! Teresa

I was recommended Doug's for my regular oil change and tire rotation by a friend when I moved to…read moreWashington in 2019 and have continued to go there ever since, even recommending them to other friends. Josh and the team and Doug's are nothing but kind and helpful. I've never felt like I was being taken advantage of or overcharged. They always let us know after our appointments when there may be things like new tires or brakes that we have to consider in the coming months, so we always know what to expect. Not only that, but when my husband's clutch went out last year, the first thing we did was call Doug's and, even though that isn't within their remit, they gave us a great recommendation for who we could have our car towed to for the repair. We moved from Kirkland to Seattle in 2020, but continue to drive over the bridge and drop our cars off for each service appointment because we like them and their service that much!