I took my wife's car in because it was making some noises while turning. The initial diagnosis…read morefrom my usual mechanic (aka "enter a description into ChatGPT and seeing what it says") was a possible CV joint issue. It turned out the skid plate had detached a bit, so the fix was as simple as reattaching it to the car so it didn't scrape against anything. Not only was it a quick fix (about six hours from drop off to pick up), but they didn't even charge the usual diagnostic fee, saying they wouldn't feel right charging it given how easy it was to find and fix the issue. So total cost was about $68. Quick service with a reasonable cost and honest approach? We'll be back again!

My family has been taking their cars here for many years. Back when it was Jeff, Brian, Chris and…read moreGeorge. It use to be a reliable, friendly place to go. Since the new ownership, it is not. They are rude, incompetent and just looking to make a quick buck. Only take your car here if you want to keep coming back with problems.

My highest regards and deepest thank you to this shop!…read more I've trusted them with both my car & my partner's, from routine oil changes to other repairs like diagnosing + replacing my PCV valve that was causing some serious issues. They're always honest, reasonably priced, and do amazing work. A special thank you to Tori for always being so kind and helpful. It's hard to find a shop you can truly trust, and they've definitely earned my business. I highly recommend Tom's B & M Auto to anyone who needs quality, reliable help with their car.

We took our Mercedes to Tom's for some diagnostics and replacement of the rear brakes. The work was…read moredone quickly, efficiently, and at half the price of the dealership! Great communication and really nice people.

I've brought my car to Northwest Automotive a few times now, and every visit has been…read morestraightforward and stress-free. They always give me a clear list of what my car needs, and I really appreciate that they don't pressure you. We go through the list together, and I'll even ask what they would prioritize if it were their mom's or grandma's car. As a female, I know that I'm getting honest, fair information every time. That's not always the case at other repair shops I've been to. Hopefully I won't need major work anytime soon, but when I do, I'll definitely be bringing my car back to Northwest Automotive.

Very informative and helpful. Had an isolated issue but they proactively checked the other systems…read moreand provided me with recommendations. Really appreciate the information and got me back on the road confident with the service provided! Mahalo Northwest Automotive Team!

Tried to get me to fix a 25 year old vehicle for grands. I…read morehave to say they were very nice on the phone and when I got there the lady was extremely nice. However I did not appreciate being barked at by one of the mechanics about some sort of break situation, some pad thing that he was yelling at I have no idea. I wasn't happy with the quote for all of the work that needed to be done. I actually ended up taking it to another shop that spent about $400 to unwork on the caliper and make sure everything was done. They checked all my brakes and transmission and everything. In his opinion it didn't need that much work for it to be a functional vehicle for the next 6 months. So mixed reviews because I really did like the lady she was so helpful. And I thought that it was going to be a good shop for me to go to. However the cost for me was just too great for the age of the vehicle. So unfortunately I did have to take the vehicle home. I don't know how their work is because I did not get any work there, but they have great reviews for their work. Was just too expensive of a shop for what I needed done. If I had a newer vehicle and I wanted to put the money into it I would definitely go back again The customer service of the lady was wonderful. The mechanic he needs to stay in the back and not talk to people.

I had my car towed here after speaking with Matt over the phone, who originally made it sound like…read morethere was space and that my car would be looked at in a reasonable amount of time. Unfortunately, that wasn't the case. It took four weeks before they even looked at the car, and another four weeks before I finally got it back. When I mentioned towing it out due to the delay, I soon after got a call saying they had looked at the car and they found all the parts they'd need, and that other shops would take just as long getting them delivered. Wanting to move things forward, I left my car there, but the same cycle continued: every time I called, I was told "tomorrow" or "by the end of the week." Even my insurance agent got fed up and stopped by in person because the communication was poor. Since my car had been broken into, not all of the damage was found the first time. Because of insurance ties, I brought the car back again... only to deal with more frustration. I was told my car was "ready" for me to pickup while we waited on a part, but when I arrived, I waited 25 minutes while they scrambled to find my keys. One again, disrespectful of my time. Apparently they had about four other broken into cars brought into the shop around the same time which of course contributed to the delays. Overall, I handled this experience with a lot of patience and I unfortunately learned the hard way. So if anything, do your research.

I was hoping to find a local shop to work on my vehicle. I thought being a AAA place the…read moreworkmanship would be good. They didn't compete the work and I feel I was charged too much for what they did do. I now need to take it to someone else to check what they did and to finish the job. Really, really disappointed. Sorry but I don't recommend them at all.

AC recharge. Fit me in with no appointment. Great service and super friendly. Jeff was very helpful…read moreand shop is professional and super clean!

i had issues with my engine misfiring, when i took it here they diagnosed the issue pretty quickly…read more(spark plugs needed replacing plus a couple other things), they were super open about the process and the pricing, and they were very nice the whole time! some highlights: 1) they test drove my car multiple times before i picked it up to double check everything was running smooth, 2) they topped off my gas for free, 3) they discounted me on labor because two of the repairs they had to make were in the same spot in my car, and 4) without charging me for it or even mentioning it, they fixed my glove compartment that didn't close properly! i'm very happy with their service, specifically with taylor and anthony.

I've been going to Lake City Autoworks for years, and always recommend them. They do a topnotch…read morejob, fare pricing, and are always nice.

Justin is honest and will tell you work does or does not need to be done. I take our 2012 Acura…read morethere that my kids drive for repairs. All work has been done well, never had to go back and complain about anything. I wish they worked on European cars so I didn't have to find other places my VW and Audi to go.

This automotive was referred to us by another customer who had a Toyota…read more At least a couple of incidences took place. I spoke with the owner, explained I had the bulbs for the headlights in hand though only needed a mechanic to swap out the bad for the good. When the vehicle was ready, he quoted the bill was over $225. dollars. I questioned why the cost was so high when I supplied the parts? He asked me to hang on the phone, when he returned, he said the bill had been adjusted. (Left me with a queasy feeling) My Toyota vehicle failed, talked to HT owner and vehicle was towed to Hilltop. Called to check on status of vehicle over a few days. Owner said, "they didn't have the time" and "it wouldn't be for two weeks till they could look at it", in which we waited. After two weeks the owner stated, "I would need to have it towed to a Toyota dealership as they were unable to fix it there." The owner then stated that they serviced American made vehicles.

Everything is great! I have been taking my car to Loyal for the past 5 years for all things. From…read moreoil change to a completely new engine and overhaul of my Jeep. As a woman who knows how to fix her own basic car needs, it's so refreshing to have someone (Eddie - owner) listen to and work with me on what needs to be done. I value their team and work ethic. I also thing the pricing is fair and they are upfront with how long the labor is. I always recommend all my female friends and those who aren't sure about cars to Loyal.

I live in Ballard, but I found that Loyal Automotive had locations both here and in Shoreline, near…read morea dealer where I wanted to buy a used car. Loyal's Shoreline team was able to see the car on just a few days' notice, explained a fault they found, and even helped me anticipate any deflecting explanations that a dealer might offer about it. Their services helped me negotiate a lower price for the car, more than paying for my time. I'm planning to have the work done at their Ballard location, as soon as the part is in. Great work!