Quality Automotive Servicing

(55 reviews)

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

I have been taking our cars to this establishment for oil changes consistently for several years…read more They have always been able to get us in without an extremely long wait. Never gave us a reason to use the other oil change place across town. This all changed yesterday. As I drove to work after my vehicle's oil change I noticed a weird feeling on the left hand side of my steering wheel. I couldn't quite figure out what I was feeling until I got to my work's parking lot. I got out to find the leather of my steering wheel gashed up. Either cut by a tool or something clipped to an employee's belt. After I finished my work meeting, I called up the shop to let them know the leather of my steering wheel was damaged by who ever was in my vehicle. They told me to come down so they could see it. I immediately drove down to the shop and the front desk guy came out to look at my damaged wheel. After he checked it out he said that there was no way one of their employee's damaged my steering wheel as they are not allowed to bring tools into vehicles and proceeded to say that my steering wheel appeared "aged" and that I was basically a liar. I literally couldn't believe it. I drive this vehicle every single day, these gashes were not there when I dropped off my car at 8:00 AM. As soon as I drove away, I felt the damage on my steering wheel and knew something was off. I looked up what it costs to replace my steering wheel and it's $2,000. Oh! And later that evening, my husband went to inspect my vehicle and found that they either ripped off my wiper fluid cap or did not replace it. So now I'm driving around with a missing wiper fluid cap. I'd think twice before coming to this business. All I wanted was an oil change. Instead my steering got damaged, which will cost me thousands to replace, and got called a liar.

The Auto & Tire Doctor

(326 reviews)

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

Jimmy's Express Carwash & Quicklube

4.1

(209 reviews)

First time getting an Oil Change and I was extremely nervous. Pulled in and was met with an…read moreextremely friendly and knowledgeable staff! I was mainly talking with Wyatt who was really interpersonal, knew what he was talking about, and was patient with my lack of car knowledge. He answered any and all of my questions explained to me what was going on and even helped fix an issue that I didn't know was there and possibly would have caused issues. Then I got a free car wash, so everything was incredible and everyone here was phenomenal. 10/10 recommend this place! -Bear

Where do I even begin, every team member there is a reflection of Jimmy! I have been coming here…read morefor 3 years now and have NEVER been disappointed! Thanks to Jimmy's Express Carwash & Quicklube for quality our neighborhood can rely on!

German Import Garage

(7 reviews)

Made an appointment for a Services B for my Mercedes Benz Sprinter van. The appointment was for…read morethe following week. I arrived and the employees were professional and helpful. The service was done quick. The cost was extremely reasonable and far less than going to the a Mercedes dealer. This is now my Mercedes mechanic and I highly recommend their service.

Incompetence, apathy, and arrogance. They managed to disappoint on all counts. Insufferable man…read morein charge. Luckily they did no damage, but they had started unnecessarily replacing Porsche parts as a troubleshooting strategy. Clearly untrained and unqualified. It's scary to think of the damage they could have done.

Splasherville Car Wash & Lube Express

(112 reviews)

Wyatt is a testament of great service and congeniality which has brought us to this location for…read moreover a decade.

my favorite place to go get oil change. I appreciate that I…read morecan sit in my car and relax . They provide such great service and then you get your car washed for free. today they were so helpful. They put air in my tires. They were pretty low. I appreciate it. It's nice to have a place where they took care of everything at once I so appreciated it.

Take 5 Oil Change

4.8

(126 reviews)

I've been coming to this Take 5 Oil Change location since I moved to Elk Grove in 2023, and they've…read moreconsistently provided great service every time. One of the biggest reasons I keep coming back is the staff. Everyone has always been friendly, knowledgeable, and professional, and they make the entire process quick and hassle-free. I never feel pressured into unnecessary services, and they're always happy to answer any questions I have. On my most recent visit, the young woman who helped me was especially efficient and kind. Before ringing me up, she even reminded me to check for any available coupons so I could save a little money, which I really appreciated. It's those small, thoughtful touches that make a difference and show they genuinely care about their customers. If you're looking for a fast, reliable oil change with consistently great customer service, I highly recommend this location. It's earned my business for the past few years, and I'll continue to come here if I'm in this area.

I found Take 5 through Yelp, and I'm so glad I did! I even received a discount on my oil change,…read morewhich was much appreciated. I'm new to the area, and I can confidently say I've found my new go-to shop. The oil change was reasonably priced, and they also included complimentary fluid checks, tire pressure checks, and window washing. From the moment I arrived, the customer service was outstanding. I was greeted with a bottle of water, directed to the correct lane, and told exactly how many cars were ahead of me. As a busy working mom, I really appreciated knowing what to expect because time is never on my side, but keeping my car in good running condition is a must. The wait wasn't long at all. The staff was friendly, we shared a few laughs, and before I knew it, my oil change was finished. I paid and was back on the road in no time. Great service, great people, fair prices, and an even better-running car afterward. I'll definitely be back. Thank you, Take 5 staff!

Oil Changers

(186 reviews)

Sam was awesome. She was professional and showed excellent customer service. The whole team working…read morewas great. Diesel oil filters can be a hassle but they all handled it like pros.

Great job from Sam and Blaine. They go above and beyond. Thank you so much. I will recommend them…read moreto everybody I know.

Main Street Lube

(5 reviews)

Had to come over the hill from Chester to get an oil change and called Chris prior to leaving and…read morehe said to drive on in. He was so welcoming, friendly, and honest it was like going back in time when customer service was an everyday experience. Will always get my car and truck serviced here. Thanks Chris!

My husband and I discovered this business years ago when we relocated to the local area. We go…read morenowhere else to get our oil changed. Chris and his employees are the best! Thank you guys!!

Take 5 Oil Change

4.3

(90 reviews)

I've been to this Take 5 at least twice before, and both visits were pleasant…read more After my most recent visit, I ran into a problem. I called and spoke with Jason, who listened to my concern and told me to come on in so the shop could take a look. I couldn't make it until the next day, but when I arrived, the whole team was great. I was greeted warmly, and the staff checked in with me while I waited for Jason to get to my car. Jason took my concern seriously. He believed what I was telling him before I even pulled into the open bay. He fixed the problem and had me on my way in no time. Things happen; what matters is how a business handles its customers' concerns. Five stars. I'll be back!

Excellent service from the manger John and service crew!…read more Couldn't ask for a better team to change my oil and go over every inspection necessary for my vehicle to be at its best! Thank you, David

Fast And Pleasant Truckee

(13 reviews)

Kenny was an absolute life saver. Our alternator went out and he was able to fit us in for an…read moreemergency service so that we could get back home. Couldn't more grateful!

Kenny was amazing! I called him on a holiday weekend and he came out to take a look at our car and…read moremake sure it was safe to drive. No other place in Truckee was open so he was a lifesaver! If it weren't for him we were planning on having our car towed to Reno which would have been a huge pain. Thanks again Kenny!

Stone's Country Tire & Automotive

4.8

(293 reviews)

Fixed my flat tired in record time. Nice folks - I highly recommend for tire service. I'm sure…read moretheir automotive services are great too. Thank you guys!

We had a really good experience at Stones Country Tire. The staff were friendly and easy to work…read morewith, and the service was faster than we expected. We ended up needing to replace all four tires on our trailer, and they got us taken care of quickly. The price was also very reasonable. Being in Truckee, I was honestly a little worried about possible price gouging, especially when you're stuck needing tires, but that definitely wasn't the case here. Everything felt fair and straightforward. Overall, nice people, good service, and a smooth experience when we needed help the most. I wouldn't hesitate to come back.

The Auto & Tire Doctor

(326 reviews)

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

Truckee Tire

4.8

(196 reviews)

I came late on a Friday night right before they closed, with a big nail in my tire. They didn't…read morehave a replacement, but patched it real quick _for free!_ I had never patched a tire before, so wasn't familiar with the process, but they communicated everything very clearly and worked quickly. Great experience on a very stressful day, thank you Truckee Tire! Grab some cash for a tip, because they'll save your butt.

Great costumer service, and fast. We were in and out in less than a half hr. We replaced all the…read moretires on our RV. I would definitely recommend Truckee Tire. Lloyd Watts Roseville ca.

Fast And Pleasant Truckee

(13 reviews)

Kenny was an absolute life saver. Our alternator went out and he was able to fit us in for an…read moreemergency service so that we could get back home. Couldn't more grateful!

Kenny was amazing! I called him on a holiday weekend and he came out to take a look at our car and…read moremake sure it was safe to drive. No other place in Truckee was open so he was a lifesaver! If it weren't for him we were planning on having our car towed to Reno which would have been a huge pain. Thanks again Kenny!

Hy-Tech Auto and Smog

3.7

(87 reviews)

We were coming down from Bay Area to Lake Tahoe. Just on Donner pass our wiper blade got broken…read moreand we had to come down with a single wiper blade on the passenger side and other mechanic (Quality auto repair) in Truckee asked us to wait five days in the middle of a winter storm to get it fixed, he didn't even look at it. it was even very difficult to drive the car locally in Truckee, but they didn't listen. They just said go help yourself. Hy-tech immediately helped us, invited my family inside their office. Fixed. The issue in 15 minutes did not charge extensively at all. They were very kind and responsive and they prioritized us in their busy schedule. In 20 minutes we were out we were just very thankful because they saved us the entire long weekend and they were very kind and friendly and they were very helpful. Appreciate.

Fantastic service. Aaron took great care of us and we were back on the road quickly. I highly…read morerecommend!

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

16 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Suzette B.

0

2

0

11 years ago

These guys were awesome! Not only did they do excellent work, they are absolutly comical. Lisa and Gary, you guys made my day. I usually dread visiting automotive shops, and question will they act with integrity. They seemed to know everyone who came in, by name which means their customers keep coming back...not because they do crappy work, and their cars break down all the time, but because they do great work, and treat their customers well. I rate them best ever:) Thank you for a positive experience, while dealing with the dreaded SMOG. read more

Dan A.

2

8

7

3 years ago

I recently was in Truckee and my coolant system had a leak. The team at Quality Automotive was absolutely AMAZING! They were able to do a thorough diagnostic, identified the problem, ordered the parts, and got the car up-and-running quickly. The repairs required a couple days, so they even gave me a free ride to where I was staying. They really went above and beyond, and it was one of my best experiences ever at an auto repair shop! I highly recommend them for any auto needs you have in the Truckee area. read more

Melody R.

0

1

0

11 years ago

Quality Automotive and Smog exemplifies customer service and quality work. I just got my jeep smogged and Gary was a delight to work with and processed my job quickly and they even send the smog right to the DMV. Everyone there was professional and friendly. We are proud to have them be a Truckee Donner Chamber of Commerce Member. Melody Rebbeck Membership Manager read more

Douglas B.

735

3

0

10 years ago

Bill and the gang at Quality Automotive are first rate all the way. This team pays attention to detail and gets it done. They're organized, customer-centric and I can trust them. I have a 2004 2500 Duramax Diesel Chevy Truck with 300k on it, and the only reason I still own it is because Quality Automotive is doing my service work. Thanks again! read more

M M.

0

1

0

5 years ago

We use Quality for all work outside of warranty work. So great to have a great professional shop in Truckee. Friendly, knowledgeable, accessible appointments, love the early bird drop off system and if you use QAS you can become eligible for the Gold Pass!! Great bonus! Support these long time local residents who give SO MUCH to this community! read more

Jordan C.

0

2

4

7 years ago

I was out of town and they treated me so great!! They went out of their way to take care of me and the loaner car made the whole experience so much less stressful. We will definately go back if we ever need service while we are in Truckee again (we go there a lot so it is a great possibility). I highly recommend their professional team. read more

Gregg S.

0

4

0

7 years ago

This is the only place in Truckee that I feel like I can drop off my car and don't have to worry about anything. Explanation of repairs to be done is always clear and they text me when my car is ready so I don't have to "bother" them with repetitive calls asking them if it's ready. Real pros over there. read more

Judi H.

0

2

0

11 years ago

They were recommended to me by long-time Truckee residents. I needed a smog inspection and their SERVICE was so FAST, FRIENDLY & PROFESSIONAL it turned this chore into a pleasure! GREAT JOB! GREAT VALUE FOR MONEY! AWESOME & VERY HELPFUL STAFF! I wish more businesses were like this! Thanks! read more

Steffen S.

0

9

1

7 years ago

I had my 2014 Jeep Grand Cherokee Diesel Smog-tested and experienced some technical difficulties. MSH Manager Gary Gunter and front desk manager Maggie were courteous, professional, and, overall, extremely helpful in getting the job done. I wholeheartedly can recommend their service. read more

Tracy S.

27

1

4

10 years ago

I was warned about this place by several people in the Tahoe area, Stupid me I went any way. They charged me 169$ just to tell me they couldn't fix my vehicle, Then they broke my driver side window, Would never recommend them to anyone ever! Truckee resident... read more

Carolyn C.

0

1

0

11 years ago

Very courteous and knowledgable staff. Car lovers like myself!! I would not hesitate to take any of my three cars there!! And, I don't take my Porsche to just any place!! Thank you so much Gary and Bill and to the others that I did not meet!!! read more

Shayna V.

0

1

0

9 years ago

Whenever I walk in I'm always greeted with a smile. The staff is very friendly and professional. Very quick service, everything was done in less than 20 minutes. I will always come here for my smog checks now that I'm back in California. read more

Christopher H.

0

1

0

15 years ago

Great service! I have had my car in for oil changes, shocks replacement, and smog test. Each time, the work/service was timely, professional and friendly. Bill and the crew have been great to work with! read more

Steve M.

0

1

0

8 years ago

These guys know what they are doing, the price is right and they are prompt.. Much better than slogging to Sacramento or Reno for dealer service. read more

Drazzy B.

0

1

0

2 years ago

They rip people off beware ask for other prices around town. This place is qualified in taking your money and taking advantage of you.

George G.

0

12

0

9 years ago

Fast, fair and honest. What else do you need?

Quality Automotive Servicing - autorepair - Updated August 2026

People who viewed Quality Automotive Servicing also viewed

Hy-Tech Auto and Smog

3.7

(87 reviews)

We were coming down from Bay Area to Lake Tahoe. Just on Donner pass our wiper blade got broken…read moreand we had to come down with a single wiper blade on the passenger side and other mechanic (Quality auto repair) in Truckee asked us to wait five days in the middle of a winter storm to get it fixed, he didn't even look at it. it was even very difficult to drive the car locally in Truckee, but they didn't listen. They just said go help yourself. Hy-tech immediately helped us, invited my family inside their office. Fixed. The issue in 15 minutes did not charge extensively at all. They were very kind and responsive and they prioritized us in their busy schedule. In 20 minutes we were out we were just very thankful because they saved us the entire long weekend and they were very kind and friendly and they were very helpful. Appreciate.

Fantastic service. Aaron took great care of us and we were back on the road quickly. I highly…read morerecommend!

The Auto Doctor Express Lube

(55 reviews)

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

I have been taking our cars to this establishment for oil changes consistently for several years…read more They have always been able to get us in without an extremely long wait. Never gave us a reason to use the other oil change place across town. This all changed yesterday. As I drove to work after my vehicle's oil change I noticed a weird feeling on the left hand side of my steering wheel. I couldn't quite figure out what I was feeling until I got to my work's parking lot. I got out to find the leather of my steering wheel gashed up. Either cut by a tool or something clipped to an employee's belt. After I finished my work meeting, I called up the shop to let them know the leather of my steering wheel was damaged by who ever was in my vehicle. They told me to come down so they could see it. I immediately drove down to the shop and the front desk guy came out to look at my damaged wheel. After he checked it out he said that there was no way one of their employee's damaged my steering wheel as they are not allowed to bring tools into vehicles and proceeded to say that my steering wheel appeared "aged" and that I was basically a liar. I literally couldn't believe it. I drive this vehicle every single day, these gashes were not there when I dropped off my car at 8:00 AM. As soon as I drove away, I felt the damage on my steering wheel and knew something was off. I looked up what it costs to replace my steering wheel and it's $2,000. Oh! And later that evening, my husband went to inspect my vehicle and found that they either ripped off my wiper fluid cap or did not replace it. So now I'm driving around with a missing wiper fluid cap. I'd think twice before coming to this business. All I wanted was an oil change. Instead my steering got damaged, which will cost me thousands to replace, and got called a liar.

Ward and Son's Automotive

4.9

(91 reviews)

My Subaru started losing traction even when the road was only slightly slippery. I dropped it off…read moreat Ward and Son's Automotive, and they quickly found LOTS of diagnostic error codes--more than could realistically be happening at the same time. Over four days, they repeatedly cleared the codes, test-drove the car, and rechecked the system. Eventually, they became fairly certain that the problem was related to rodents chewing on the wiring. Reluctantly, they suggested I take it to a Subaru dealership, as a dealership would have the sophisticated equipment needed to pinpoint the root cause. They hesitated to recommend this because they expected the dealership would charge me a ton of money for troubleshooting. Ward and Son's charged me less than $100 for all the troubleshooting they did over four days, which I think is very reasonable. Even though they weren't able to resolve the problem with my car, I wouldn't hesitate to use them again. P.S. They were super friendly people!

The Ward & Sons shop was a life saver after getting a flashing Check Engine Light (CEL) which is a…read morehigh severity indication in between Xmas and New Years. I was afraid I was going to have to leave my Toyota Highlander up there but they were able to replace a fuse for the OBD port, get a diagnosis and replace a bad ignition coil for one of the cylinders. Daniella was very pleasant to speak with on the phone. Grayson at the desk was also reassuring in dropping off the car to at least address the fuse to get an OBD diagnosis. Huge props for these guys for getting me in and out in a few hours during the in-between holiday period. I was able to drive car back to SF without issue.

The Auto & Tire Doctor

(326 reviews)

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

Truckee Automotive

(27 reviews)

Jerry is amazing and honest. I had to have 2 batteries changed in my van on the day we were leaving…read moreTruckee. I was traveling with my 2 kids and 2 dogs back to San Diego. What I imagined to be a stressful, time consuming and expensive day turned out to be ok. Joe at O'Reily's on Deerfield recommended Jerry for my battery installation. I don't know a lot about cars but I always thought that battery replacements were simple. I remember the days and cars, where you can just buy a battery at O'Reily's and they could replace it for you on the spot. Well, I learned a lot about cars today. Our Chrysler Pacifica 2018, has 2 batteries and a part over the main battery making it a bit more challenging to replace. I'm not from Truckee so I had no idea where and who was reliable in the area. I am so glad I referred to Jerry! He called me with some surprising news which could've been terrible, but he is experienced and honest and called with a solution. It turned out I need to replace an additional battery. As he was telling me, my mind immediately went to $$$, preparing to call O'Reily's to see if they had the battery, the logistics to go pick up a battery and get it to the shop, wondering if it could all be done before the shopped closed...Well, I didn't have to worry. Jerry had solutions prepared. He had already called O'Reily's to see if they had the additional battery, had the price, and an arrangement to have the battery delivered to his shop. All I needed to do was call Joe at O'Reily's to purchase the battery over the phone. When you are trying to pack, take zoom meetings for work, manage 2 kids, 2 lively pets and your husband is hundreds of miles away with terrible cell phone service and really lack any car repair knowledge, you just want to throw your hands in the air and just hope no one takes advantage of you. I am so grateful to know there are kind, helpful, patient and honest people in this world. My car was jump started at 10:00 am and by 2:00 pm, my car was ready. I got my family packed, made my meetings, walked the dogs, had lunch and made it for ice cream and left Truckee safely with my family. Thank you! P.S. Pricing is honest and in my opinion too low for the level of service and care. Thank you Jerry!

Discussed repair needs and made an appt. Show up and they decide they don't want to do it.read more

Moore Automotive

4.5

(24 reviews)

Great service. Great with dodge ram pick up trucks. Family owned business. Highly recommended.read more

"It doesn't hurt us none to turn away business." With that attitude, best take your business…read moreelsewhere. They should turn that into a slogan. Maybe something like: "we get our fair share of suckers, f**k off." I was nothing but kind to these folks, and they treated me with profound disrespect. These guys are doing just fine without your business. I wonder if Mr. Moore, Sr. taught his son to greet customers in this way. If so, shame on him. God willing, he won't have to worry about customers anymore, period. Towed my 2016 Ram eco diesel here after it lost power and caught fire under the hood and leaking diesel pretty bad. It was after midnight on a Wednesday night. I left a message to let them know I'd be there when they opened. Cost me $900 to tow it, and I did so only based on the great reviews Moore's auto repair had received. I called at 9 and no one was there. Walked a few miles from the hotel I got to find them closed. Around 10am someone opened the door and I let him know what happened, not giving any pressure to be speedy or anything. I'm desperate and it'll take what it takes, was my thought on the matter. They didn't want any part of it. Told me to get my truck off their property, as it was parked in a 'no parking' area, where the tow truck put it. There were other cars in that 'no parking' area also, and I figured it was overflow parking for the repair shop. The guy didn't even seem to want to give me time to arrange to move it. This was memorable, too: when I asked him why he wasn't complaining about the OTHER cars parked in the 'no parking' area, he said, "well, they're not standing in front of me to bitch at," and then mumbled complaints about the neighbors. So in spite of the great reviews, don't take your car here, especially if you have to tow it. If you're a good old local, you might get more respect, but even that's a gamble.

German Import Garage

(7 reviews)

Made an appointment for a Services B for my Mercedes Benz Sprinter van. The appointment was for…read morethe following week. I arrived and the employees were professional and helpful. The service was done quick. The cost was extremely reasonable and far less than going to the a Mercedes dealer. This is now my Mercedes mechanic and I highly recommend their service.

Incompetence, apathy, and arrogance. They managed to disappoint on all counts. Insufferable man…read morein charge. Luckily they did no damage, but they had started unnecessarily replacing Porsche parts as a troubleshooting strategy. Clearly untrained and unqualified. It's scary to think of the damage they could have done.

Tahoe City Auto Repair

4.7

(69 reviews)

Justin and his wife are awesome!!! We showed up at closing…read moretime on Sat and Justin literally stopped what he was doing and helped us!! They were so helpful and kind and honest and fixed our truck so we could head home on Sunday. We highly recommend them!!! Thank you Justin for all you did to help us

We borrowed a friends Ford F-350 turbo diesel for a camping trip and it conked out on us. We…read moremanaged to get it to Tahoe City Auto Repair and Justin was totally amazing, ran diagnostics on it & installed a new alternator that afternoon. He saved us & got us back on the road in great shape. Awesome customer service & these guys can really fix just about anything. Highly recommend!

Big Bear Automotive Repair

4.9

(36 reviews)

Greg was a lifesaver! We broke down while on vacation and he was quick, honest and gave us a good…read moreprice. We wish we lived closer enough to always use him as our mechanic. Thank you!

Been going for years and will continue as long as we liver here. Does not matter what make or model…read moreof vehicle they know how to do what needs to be done.

Auto Service by Allan