One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

We really liked the people here and appreciated their honesty and diligence with our vehicle. We…read morewould highly recommend this business to friends and family. Excellent service, excellent quality, excellent value.

Went here for a trailer tire instead of going to the big box tire shop in town. Was met by the…read moremanager whom was very friendly and professional. I needed a trailer tire dismounted and a new one mounted (already off the trailer). He said they could change my tire immediately. The whole process took less than 30 minutes and I was on my way. After picking up my trailer, I went back and used their air hose to top off all of my tires. It was a pleasure dealing with Carlsons and I would definitely go back.

I have had two separate issues lately and was really pleased with the way they handled both. Great…read moreservice and I found the prices to be very competitive- plus not having to drive to Reno. I have used this dealer for years and never been disappointed

The quality and pricing is unbeatable. The service is quick, honest and pricing is very good. They…read moreare kind and real people. I would highly recommend Jackson to everyone. They have 20+ experience and can do everything besides body work and paint. Check them out. You will be happy you did!

Never go here. I forgot to get the yellow copy of the work order and They changed prices on me…read moreafter I signed the work order. Since no copy had no way to prove it. They scratched out the prices and changed them. NEVER GO HERE!!!!!

I've been very satisfied with Raoul's service and prices. He works on my VW Diesel Golf and VW TDI…read moreNew Beetle and he's done a very good job diagnosing and fixing engine codes and keeping the car maintained and running well.

I would give Raul and his team 10 stars if I could! My daughter and I were in Susanville on a…read moremission of picking up a mustang from the corrals. We had a 7 hour drive home up over HWY 36 with a new horse in the trailer. Luckily I saw my temperature on my suburban rising before we even left town and went back to our hotel and parked. The wonderful manager of the hotel called Raul and he came out quick, saw my radiator was cracked and that I needed a new one. He found one and brought back his team and they were able to change it out with the new one right there in the parking lot with no added stress to our wild horse in the trailer. They were done in an hour and we were back on the road home. I can't express how much their kindness and quickness meant to us to get our new family member home safe. They were are our heroes and we will always be grateful! Thank you again!!!

A++ Service! A++…read moreCustomer Care! A++ Product! Passing through and WILL remember this place if I need an oil change while on the road.

Oil change was great but replacing the plastic skid plate was not done correctly and was hanging…read moredown flopping at speed on the drive home.

BAD! BAD! BAD! OVERCHARGING ON PARTS! Going over old receipts, I saw that Kurt's Works charged me…read moreover $1,039 to replace the timing belt on my Impreza... but what angered me most was that he charged me $700 for the timing belt component kit-- going online, I found 2 places that sold the same kit for $260 and $297 respectively... in other words, I was over-charged by more than $400 on the parts alone!

Jeff Z is friends with Robert of Auto World. He sent me a personal message last year (two years…read moreafter his review on here) regarding my being unhappy with Auto World then my review got removed. HIS review should be removed.

During road trips, the key 2 factors are: gasoline price, clean restrooms, and snacks. Gayle and I…read morewere on our way to Ashland (from Genoa) and needed a fill-up as there's not much between Susanville and Shasta City. We picked this station because I was enamored with the classic Gulf logo, and the station we first looked at down the street only offered porta potties. The per gallon price was also 10 cents more, but I know what Gayle expects in terms of restrooms. Otherwise the fill-up and inside snack experience was adequate and a welcome short travel break.

Super clean location that always has friendly staff. They also have oil changes, it's a great…read morelocation!

Driving from California and on our way to Lassen, we stopped over and saw a nail stuck on our tire…read more The closest tire shop was this car center. It gets stressful and worrisome when its almost evening, 3 kids and inlaws with you and you are using a rental van. They were all so helpful and accomodating. Besides their professionalism, they made it comfortable for a customer to wait on their service. They are the kind of bussiness that will not rip you off , which is hard to come by nowadays. They helped us through a stressful time. This is the kind of bussiness we like to support. 5 star service! Thank you Austin and staff for helping us. :)

I am from chico and my kids and I were headed to lake Davis when my car just wasn't drivable at…read morethat time. The owner was so nice and helpful he took my car in just to check it to see if there was anything he could do. Unfortunately not it had to be towed home he let my kids and stay inside until the truck came. Everyone working there was so helpful and nice. I appreciated him so much. This place is just a tire shop but you can tell he cares about people. ​

I've seen the bad reviews and wonder if somehow they have changed course since my experience was…read moregood. Yes, it took a LONG time to get the truck repaired but Corwin in Reno and Capital in Carson City wouldn't even give me an appointment for a transmission issue !! Somehow, Ford has dropped the ball on those two dealers. But Susanville Ford was friendly and helpful. A real person answered the phone, transferred my right away and I was never put on hold for more than a minute. That's rare these days. And when they made an understandable mistake, they made it right in a big way. I can't say enough about JP (service manager), Tristan (service rep) and Josh (mobile mechanic). And I didn't buy my Ford truck from them but I will certainly give them a try when I buy my next one, soon. Thank you Susanville Ford.

The guys that came out to my home to replace my airbags were fantastic. Great guys. As far as…read moreexperiences at the dealership, not so great. The 5 stars are for the mechanics who came out.

Excellent. Thorough. Good people. Husband and Wife Team!read more

Extremely fast, usually only takes about 15 minutes or so. The owners are very friendly and a joy…read moreto talk to. Reasonably priced for the area, other places nearby cost over twenty dollars more. This Is the only place that I will take my car to up here.