Initial purchase was excellent. Had issues with the vehicle center console shutting down while driving and navigating around town. Took the vehicle in several times to get resolved and through more than six trips to the dealership the consistent answer we got was, we can't fix something that's not broken from the female service representative. They did replace the console after we provided video evidence of the problem which was probably the second or third visit of the fuel and time wasting trips we had to make. There was only one helpful person in the service department, and that was Mario. He never hinted towards us lying, and always was willing to help. We no longer own the vehicle and choose Pitre Buick and they're awesome. Plus they wash your car for free anytime when you buy there. read more

useless. they don"t answer the phone or return calls or answer emails. i need to order some parts today before the weekend starts not recommended. avoid avoid avoid read more

I took my 2010 Acadia in because the check enging light was on. I was first told it would cost 100.00 for the diagnostic test. The next thing I hear is that now it is going to cost 200.00 for the test. When Mario calls me back, he proceeds to tell me that my automobile needs $6000.00 worth of repairs. I am a woman, so I questioned him further. He finally told me that I would not have to do 4000.00 of it right away. I took my friend's dad with me to talk to Mario about my car. My dad's friend talked me into getting a second opinion. I am thankful that I did! His trusted mechanic said I did not need a new water pump, that my brakes were still good for another year, and that the code they were telling me was coming up on my car indicating I had an exhaust leak, was not true. I am a single woman on a very strict budget. This huge company tried to swindle me out of $6000.00 of unneeded repairs! When it came time to pay for the diagnostic test, they charged $269.00 for nothing! If you are a woman, please take a man who knows about cars with you! read more

Aaron is as friendly, laid back, and honest as they come. He was very patient with me, and although it was 100 degrees that day, he still walked with me around the lots to look at cars. He knows a great deal about Mazdas, and it's obvious by his relaxed demeanor that he isn't going to pressure anyone into buying a car. He made me feel like he was there to help me, not sell me. And the white Mazda CX-5, with white leather interior is gorgeous! Thank you! read more

This dealership has damaged my vehicle by dropping unknown object on the hood and damaging both side fenders of my vehicle and they try to hide the damage by fixing it and painting my vehicle without my permission and returning it back to me without my knowledge of the damages until I found out few days after pick-up. After finding out the truth Paul Di Lorenzo (OWNER) promise to do what it takes to handle this situation but it has been nothing but empty words. Now they have their lawyer involved and they are not doing anything they promised. These guys are lairs and they will cheat anyone. I am forced to get a lawyer to resolve the damages they caused to my vehicle. Be very careful using this dealership for service or buying a car from them. They ask me to contact them to resolve the problem but ones I contact them I've been getting hangup on. Their respond on reviews is just another way of sugarcoating and BS. read more

Recently purchased a pre-owned Chevrolet Duramax from Quality Dolorenzo. When driving the truck home from the dealership I found out that the lumbar support was broken. Immediately called Lorie are sale lady to notify her of this issue. She ensured me that we could bring the truck in and they would fix the lumbar support for us free of charge. This was on Friday. That Monday we took the truck back to Quality Dilorenzo for them to look at the lumbar support and determine the issue. They determined the issue with the lumbar support was the switch. They ordered the part. A few weeks later (last week) they got the part in. I took the truck back to Quality Dilorenzo for them (i expected) to fix the lumbar support. They changed the switch for the lumbar and found out the issue with the lumbar support was not the switch. After a discussion with them they told me it was the lumbar motor. Then they gave me the lumbar support unit and told me that they would not be able to fix it. I expected my lumbar to be fixed when I picked up my truck. I just purchased this truck under a month ago and expected my lumbar support to be fixed when I was told it would be. Quality Dilorenzo is not Quality. They are anything but. They're a lying, cheating, and an overall horrible company. They have poor follow up service after the sale and during the sale. They only care about making money and moving cars. This will be the LAST car I will ever buy from any Quality Dealership. They don't care about there customers. Horrible after sale service. I would recommend buying from any other dealership in the state. Quality Dilorenzo is a poor excuse for a car dealership. Thank You, Chris. read more

So..I go in to get my windshield washer fixed. See on the estimate $55. Other services came back as estimated. Next thing I know I get a call...you must have a new water pump and, oh by the way, you need a new timing chain for...wait for it....$3,000!! Passing on that to get a second opinion. Pick up the car and the $55 turned into $110! You see, the $55 was the "we'll look at the problem for $55"...if you decline the service we still get the jing! Crooks! read more

Like another customer, I placed a parts order (from their GM Parts Link site [they have more than one of these parts sites]) and two weeks later still no part, nor will they talk on the phone, nor answer emails. The website says the order is "processed" but they must only be referring to my payment. I've filed a claim with Paypal and will report them to Better Business Bureau. These people are totally inept, with the world's worst customer service. read more

The only reason I'm giving this two stars instead of one is that I normally dismiss one star when I read reviews, so I'm trying to get peoples' attention. :-) Pro: NONE Con: - The first time I ordered, the wrong brake pads came. I called them and when I finally got thru to someone after several days of leaving messages on VM, they said it was because I didn't fill out my VIN on their website. If my order required a VIN besides year, make, and model, then the site shouldn't have accepted my order. So now I have to pay shipping back to return wrong parts. - When they replaced the brake pads, they sent them to the wrong address. I live in WA and they sent them to ID. Luckily a very nice woman that received them called me and mailed them to me and I reimbursed her for $14.00 shipping. - She also told me they had in addition, sent her the wrong parts for another order. - I tried to call Quality GMC to get reimbursed for my payment to the lady in ID, and of course nothing but VMs, and no one ever returns my calls. read more

Just love the service team at Quality Buick! I came in for an oil change in October and also asked to have the belts looked at as I was hearing chatter at low speeds with the engine under load. Cord had the belts checked and didn't find anything but wanted to explore further and would need the car overnight. Cord saw my warranty was expiring at the end of November so we made arrangements for me to come back in November, leave the car and he reserved for a rental for me. I dropped my car off, picked up the rental and was on my way. The following afternoon I received a call the car was ready for pick-up; the drive belt and tensioner had been replaced under warranty and my rental was covered too. So easy. Such good service. I'm a Quality Buick customer for life. read more

Car buying can be stressful I know because I've been through different car shops although this time it was a little different Joe Baca was my salesperson he did an awesome job and he fulfilled his duties as best as he could Cathy Kline was my finance manager she was also awesome and amazing such great people that work and provide good customer service although it is time-consuming to get paperwork or any other issues done aside from meeting great people and getting great help the only cons I have are; communication and how slow things are approved. I just bought a 2012 GMC Denali I love the truck everybody did an awesome job by getting me approved and getting me the best rate although there were a little bit of cosmetic issues when I bought the truck but that's going to be taken care of overall great service great people just a little quicker on Needs & Wants! Thank you very much! read more

Best car buying experience, Ever! Robert Maese was my salesman and worked hard to get me a great deal. Rob Hooser, the sales manager, and Kathy Carpenter, my finance manager, were fantastic too. I will definitely recommend that you go see them and tell them that Kim sent you, you won't be disappointed. read more

I worked with Adam Maestas at quality GMC Buick and he was very knowledgable about all the used cars he showed me. He was patient as I was trying to find the right fit for me and he was professional from the moment I met him! I would highly recommend Adam Maestas to anyone shopping for a new or used car in Albuquerque! I recommended him to my mother in law and he took extra good care of her throughout the entire experience when she purchased her used car. He was never pushy and he really took extra time with her and myself and I really appreciated that level of customer service. read more

Bought a new GMC Sierra from this dealership a day ago and I couldn't be happier with the process. I worked with Marcus Garcia and he went above and beyond to get me the truck I've always wanted for the price I was looking for. This was the first dealership I've been too and first salesmen I've worked with that made me feel comfortable and not pressured. No B.S. And you get what you want. read more

We bought a 2013 GMC Sierra from the used car department. Everyone was helpful and the experience was very pleasant.

We bought a new car form quality GMC. They were very helpful and will to work with us. Ivan was our sale rep. and he was outstanding. I have nothing but good things to say about quality I have been a customer for a long time and they treat you right. Thank you read more

Quality is truly the best dealership that my husband and I have ever purchased a vehicle from. Every person we encountered from Michael our car salesmen to Dennis our fiance manager were absolutely friendly and welcoming during our entire visit. We have currently purchased three vehicles from Quality and every time we have been 100% satisfied with the entire process. Thank you Quality for treating us like family and making our experience easy! read more

Sam Johnson was awesome! He didnt pressure us to buy he let us pick our car and gave us a great deal

Keith was great...straightforward, professional and helpful. Would recommend Quality over other dealerships in town.

I have had a reoccurring issue with a check engine light referring to the exhaust fluid system. Quality has done a good job chasing each issue and replacing what's necessary. The service manager was kind enough to take time and talk with me about the problem that keeps coming back. He assured me this issue was common with the new diesel trucks and they would always strive to fix the issue even though it may take several tries until it's truly resolved. They again accommodated me and fixed the problem quickly so was able to keep my trip plans on schedule. read more

I was very impressed with the buying experience at Quality. They worked with us to find the car that fit our needs, and the entire staff from sales to service to financing were courteous, low pressure, and friendly. As a matter of fact, everyone who crossed my path while I was there from the guys who detail the cars to the secretary who answers the phone greeted me warmly and smiled. I can tell this company is trained in proper customer service policies. read more

Quality Buick GMC - Our beautiful LaCrosse from Quality GMC Buick - Car Dealers Near Me - Albuquerque, New Mexico

Purchased our Tacoma on 3/25/18 with sales rep Miquel, very helpful and knowledgeable about the vehicles we looked at, after the sale was a different story, within an hour we noticed no jack and no owners manual we called him immediately and he said come by the lot. So on 3/27/18 with full payment of vehicle in hand I went to the dealership on Lomas, I called his cell and he said he was doing an off lot vehicle purchase to come back in an hour which I did. I called and said I was outside with 2 sleeping grandkids could he bring me the jack and manual. I waited for 10 minutes before calling him back and he said I WAS AT THE WRONG LOT just drive over to the next lot only 1/2 a block away. I did. He came out and said he didn't have the jack he would have to go to the service department which is behind the building I was just at, so he walks over there to get it. HUH? He comes back 10 minutes later and says there isn't one he will order it along with the owners manual but he got the $$$. Two weeks later went to get the jack, hadn't been ordered. Happened to run into service manager Jack F. and told him our issues, we had the jack within 3 days. Temporary tag for the Tacoma expired on 4/24 so I called Kathryn the Title clerk on 5/7, she says the paperwork for a plate hadn't gotten to her desk yet, another HUH. Not sure we made the right choice buying from Quality by Di Lorenzo . The 2 star is for Jack F. read more

I took my vehicle in because my On-Star wasn't working, was told that my On-Star box was cracked into half and needed to be replaced for approximately $310. I took my vehicle to the place I purchased it from and the only thing that it needed was to have the On-Star reset. OMG. read more

By far my worst experience at a car dealership, and that is saying something. We went looking for a used car and gave a very distinct budget that we could not go over. The salesman walked us around and showed us several different vehicles, pushing several on us that we liked but knew we couldn't afford. He insisted we test drive a Juke that had just been traded in the day before. Granted I did really like the car, but it was wayyyyy over the discussed budget. After the drive he did paperwork to go over our credit, see what rate we could get, and the lowest they could go on the car. When we said no, it was out of our price range he became very rude, insulting us and telling us we were stupid for not buying the car at such a good deal. We left very unhappy. Even if they could have gotten the price within our range I would not have not done business with that man. Basic sales 101: you wanna make a sell, stay within budget parameters and don't insult your clients. Douche. read more

I bought a part online from this company. After confirming my order, they shipped me the wrong part. As of this time, 6 emails and telephone calls to them have not been responded to. Bad cusotmer service, bad order fullfilment. Beware! read more

4 hour oil change, what a waste of a Saturday. Dont stock parts for the trucks they sell.

Bought a Kia Soul used from this company. Two months later we STILL don't have our license plates! Telephone calls go unanswered.., promises to find out what happened go unmet. Have left messages for Paul DiLorenzo, co-owner, no return call. Left messages and have spoken to Tim Jones, salesman. He promises to get back with answers and doesn't. Left message for Luz, the License and Fees clerk, no returned calls. Next step Better Business Bureau! If this is how they do business for a service for which they've already been paid, they have very little integrity. read more

michael arvickson handeled my minor problem fast. he is a pro at his job-thanks again michael

Bought a new car from quality gmc six months ago. I've been back twice to get my truck fix. But all I get is the run around from their service department. I wish I could drop off my truck with keys and give it back to them. I wish they would back up the product they are selling. Would not recommend this place to anyone. read more

We purchased a 2016 Yukon Denali from Ken Bash, and I will send all my friends and family to see him in the future. Ken's sales style is the perfect mix between pushing the ball forward, but not in a pushy way. Kudos to Quality for having the right guy in the right position! read more

Brought new truck took service a year to find rattle. Then had hail damage insurance company tried to under pay me finally got them to Quality to do a estimate was told by quality that they had no copy of estimate had to go by what insurance says and you know what truth tellers they are. As a customer I have never felt so insufficient. Became a member of the Dilernzo family and see how low they can make you feel. Putting the fun in dysfunctional read more

Quality GMC is a truly quality dealership from the sales people to the finance personnel. My experience in this purchase at Quality GMC was terrific. read more

Had a great experience working with Steve Kramer while purchasing my 2016 Denali. I initially built my vehicle on line, he contacted me, told me name a price, told him the price I would need and he made it happen. Definitely going back and recommending this place to friends and family. read more

Had a great experience working with Matt Rael while purchasing my 2016 Terrain. This is our second purchase from Quality- Dilorenzo in less than two months and our experience could not have been better. Matt was quick to help us, accomodating and professional. The finance team is also very friendly and efficient. I have never worked with such nice people who seem to really care about their customers. Definitely recommending this place to friends and family. read more

Quality and Marty Sullivan Rob Hooser were great. They helped me to anticipate the new Canyon coming out, they shared in my enthusiasm and allowed me to work with them on trucks that were coming in that I might like. When it came to buying my Canyon Marty was great to work with and gave me a great deal. We have bought 4 vehicles in 3 years from Marty and he has always been easy to work with and always concerned that we are happy. I have been to a lot of car dealers in my life and Quality is by far the best that I have worked with. read more

My sales person was knowledgeable but he was not pushy, which I appreciated, very much. The Dealership was neat and clean, as were the vehicles on the lot. Everyone I came into contact with at Quality, including the finance man, were very helpful and friendly. read more

My husband and I worked with Robert Maese on the purchase of my 2015 GMC Acadia, and I can say it was one of the easiest and most pleasant experiences I've ever had at a car dealership. He was helpful, personable and very willing to work with us...we also worked with Dennis in finance and he was very courteous and helpful too. I would highly recommend Quality GMC and their excellent staff!! read more

We purchased a used vehicle from Quality and the experience was great. Our salesperson Waldo was very helpful and friendly and went out of his way to make sure we got the vehicle we wanted at a fair price. I would recommend Quality GMC to my friends and family and will purchase future vehicles from Quality. read more

1) Friday 08/28/2015 went in for an oil change 2) Saturday morning 8/29/2015, after driving 27 miles, see smoke coming out of hood and back, with a lot of oil fallen on the road 3) Drive car two blocks, park car, and see that about a quart of oil is on the ground underneath car. 4) Oil covered the inside of the engine, tires, back window, it was everywhere 5) Tried calling the service desk twice, and left a message, was not contacted back. 6) Had to get a friend to drive me back to quality where I had to talk to Mary Jaramillo in person about what happened 7) They called a tow truck in, but had to drive out and meet the tow truck to give the keys 8) Was informed I would get a call when the vehicle was towed there 9) Waited 4 hours, called the service department, left a voicemail 10) Got a call back from Mary Jaramillo, they had the vehicle, but were closed on Sunday, needed a Car for work on Monday 11) Was told to come in and would be given a complimentary vehicle for use 12) Drove back out to quality, picked up loaner car 13) Was informed on Monday that car was ready, had been cleaned up, and passed all inspection after oil and oil filter had been replaced 14) Pick up car, inside engine looked ok, but oil splatter still covered tires, and back window 15) Been driving the car for ~100 miles now, car will smell like burning oil occasionally, and engine has a "surging" sound when idling Take away: I'm going to be taking the car to another mechanic to confirm the work was performed correctly and that my car is safe to drive. If not, I will be contacting my lawyer. Pros: -Mary Jaramillo was very professional and apologetic about the situation -Complimentary vehicle was paid for -Tow truck was paid for Cons: -Car may still need work (for original oil change, still smelling like burning oil, and idling oddly) -Engine may be irreparably damaged -Had to drive back and forth several times -Service department did not pick up phone or return voicemail -Car was filthy when receiving it read more

Such a great experience! Bought a used vehicle from Don. He took care of us in every aspect. Everyone was very friendly and professional. Don was able to negotiate the price with us, and did not hide anything while closing the deal. I highly recommend this dealership! read more