Holy flood, .I called David at Water Restoration of Manhattan, he came out with 7 guys equipped and…read moreready to work as if it were a regular time of day. He definitely heard our cry for help. As we were all groggy, we were greeted and acknowledged professionally by all staff and team members. Water Damage Restoration of Manhattan helped 4 families in a matter of a few hours and on behalf of everyone we would like to say THANK YOU!

Honestly one of the most frustrating problems can be water damage, so I stressed out as usual and…read moredidn't know what to do or where to start. My friend told me to search online and so I did. I found this company which has great ratings and reviews, yet I was still a bit skeptical from previous experiences with different companies. However, I decided to give it a try and I truly think it was the smartest decision I made in a while!!! Not only that they were super professional, but they were also very patient and friendly and knew how to deal with my crazy frustrated attitude which really surprised me. They literally guided me step by step, whats happening and how to deal with everything in the mean time. They sent a very knowledgeable technician in no time and he knew right away what needs to be done. It's crazy to say that not only that everything is fixed it even looks cleaner and better than before. I'm usually a critic but I think for the first time there's nothing bad I can say about the service I was provided. They really made me feel like the whole company from the person who answered to the technician who came to my house was built and personalized to me and my situation. Although, this kind of service and feeling is priceless, and I would gladly pay whatever they would ask for, yet they were still very fairly priced, and I would strongly recommend them to everyone that should need this kind of service, and will call them again if needed with no hesitation!!!

We hired MoniMel to deep clean our new home. One of the best decisions we made! Monica was very…read moreresponsive and reliable. Her team was respectful and moved fast to deep clean the kitchen, bathrooms, windows, vents, closets, and steam the carpet. Highly recommended - they also offer other services like spring cleaning and regular cleaning that we will likely take advantage of!

I've worked with many cleaning services and individuals as I work in real estate and never have I…read morehad a worse experience. I was promised a pre-move in deep clean including windows within a specified time period and afterwards found dirst and hair throughout, and the crew did not get to the windows. In addition, they broke a panel off of my kitchen cabinets as well as a light fixture in my bathroom and blew a fuse because they didn't know how to clean my stovetop properly and used too much water. As an example of how inadequate the cleaning was, when they finished with a bathroom I found that they had not lifted up the linear drain and there was a ball of hair from the previous owner of the house - this is basic cleaning 101. On top of all of this, the company then overcharged me. Thankfully I I caught it. When asking for a credit on the charged price (not even a full refund which honestly is warranted given my experience) they refused. Extremely unprofessional and horrible customer service. Avoid!!

Brian did a good job of re-grouting my bathroom. He arrived on time, was efficient and didn't…read moreneglect the details. I recommend using Titanium.

this company is a joke, they showed up with the technician and a person they were training. This is…read morenot a training facility or a mock job. This is my home. They did do the work, but there were mistakes and it was very sloppy. I called they said they would come back, on the day they were supposed to come back. They blocked my number and would not take my calls. This is a very unprofessional company I advise you strongly to stay away. They are Neither professional oh Reliable

I hired this "contractor" for shower grout repair. After the initial job, issues started to appear…read moreafter a few weeks. A follow-up was scheduled for February 19 but had to be rescheduled, and I spent weeks repeatedly trying to get him to return. Most messages went unanswered. When he did respond, it did not result in a plan to complete the work. Instead, he claimed multiple return attempts that did not match the well documented timeline and repeatedly blamed unrelated factors, prior construction, personal matters and accusations (falsely accused me of being Islamophobic) etc., rather than taking responsibility for his unsatisfactory, incomplete work. Because of his false accusations, manipulative behavior, and breakdown in communication, I reasonably declined further access to my home. He also refused a refund, claiming the money was already spent, which is unacceptable when work remains incomplete. Overall: incomplete work, poor communication, lack of accountability, unprofessional conduct.

I don't know about you, but my luck with finding a truly skilled individual who not only does…read morequality work, but also is detail oriented, inquisitive, and just a student of the trade is rare. So when I needed someone to fix the eroding grout in my bathroom, I was prepared for the usual runaround. Adam from Doctor Tile came out last week for an assessment, and you don't realize how bad things actually are until the right person walks you through everything. He was completely hands on and found things I didn't even notice - gaps, uneven widths, issues from floor to ceiling. It reminded me of the difference between a doctor who just says take some Advil versus one who actually takes time to understand what's going on and how it's affecting your quality of life. That's what you need for a shower that gets used multiple times a day. When you find someone skilled who actually gives a damn, that's one less thing weighing on your mind. And like you, I have more things to worry about than I care to admit. Removing this from my mental checklist was a relief. For the quality Adam delivered, the price was dead on - honestly probably a little inexpensive. Communication and clean up were better than expected. My bathroom looks brand new, which in a very old house, that's saying something. If you've been putting off grout work, I'll just say this - it's been a week and I still walk into my bathroom and appreciate how good it looks. But more than that, I don't have that nagging worry about water damage anymore. That alone made it worth it.

Had a consultation with Michael on a mold issue I've been having in my apartment, and could not…read morehave trusted his advice more. A lot of times when you're dealing with issues like this, you don't know where to start and are always feeling like every company is trying to take advantage of you. That is NOT the case with NYTDR! Michael gave me realistic advice for my situation, and made me feel at ease and that I had all the information I needed to make decisions for myself. I would absolutely recommend this company for anyone dealing with mold and other damage issues in your home!

Perry and the office wer great to work with. He made multiple visits to help diagnose a water leak…read morein my condo, was patient when coordinating access between units proved difficult, and worked with the building to provide the necessary insurance documentation. He gave clear, honest advice throughout and didn't try to oversell the scope of work. Would definitely use him again for any kitchen or bathroom needs.

Excellent Service professional and efficient to help with a…read morebursting pipe and removing water Thank you

Unfortunately, Servpro failed to complete the work as agreed. I was told by the manager that all…read morematerials would be replaced to their original location after the mold remediation was complete. Later, when I arrived at the work site the materials were not returned. My employees were left to complete the work left undone by Servpro. Very disappointed. Rich C. East Newark

Terrible job trying to clean my fine rug. charged us a lot of money and returned the rug in worse…read morecondition.

I used fabracleen to re-seal and update my limestone in my shower and over my vanity. The…read moresalesperson said it would look like new. It made no change. They came back to re-do it which I appreciated but it didn't work and they would not offer any partial refund. The salesperson should have known the service wouldn't work on limestone. Also they cleaned my carpet stairs and to me they looked no better than before

I called them to get some mold remediation done after the initial one did not eliminate all of the…read moremold. They recommended a mold testing person who charged me $500 to take an air quality sample test that said my air was perfectly clean. Well a month later I find the mold in my airducts. The guy they recommended is a scammer. Told me some story about his kid having mold and clearly saw I had air purifiers running and decided to take air quality samples right next to them.... I didn't actually use servpro they seemed like nice people but 2 stars for recommending a loser mold tester who doesn't know air purifiers must be off for 24-48 hours before air quality testing.

Here's the thing with Serv-Pro... If you call them for anything there's a 99% you are already…read moremiserable. So these poor bastards have to service people who are in terrible mood... Every... Single... Time. My situation was no different... Specifically, I had a sewage pipe burst in my basement on the morning of Mother's Day. And This was only about a week after we moved into our new house. My whole family was sitting at our dining room table for a feast I made for my wife when one of my kids noticed looked down our staircase and noticed there was water on the floor in the basement. I went downstairs and there was a lot more than water... There was water, urine, and feces. I was so disappointed, disgusted, and somewhat incensed, so I called ServPro, explained my dilemma, and basically asked them to make everything better. And that is exactly what they did. They sent a team of three men to my house, and they were polite, and efficient, and quick, and everything I was hoping they would be. They left industrial de-humidifiers running for a couple of days after they left, and when I went downstairs 2 days later, my literal "sh!tshow" was remedied. The took away everything that was damaged, they disinfected everything they left behind, and they walked me through how I could go through insurance, if I chose to do it... Which I did... And my insurance company seemed relieved that I used professionals like ServPro to help me with my problem. So here's my point: If you are calling ServPro, chances are you are screwed. But I can assure you that the people who work at ServPro have seen it all and they are uniquely qualified to get you out of whatever pickle you may find yourself in. I will never use anyone else (but I hope I will never need them again). 10 out of 10 from me, or five stars, or thumbs-up... Whatever floats your boat. -Large PS- I was going to post before-and-after pics, but the befores all had feces in them, and I don't want to be known as "that guy" who posts bodily functions on the internet.