After a rocky start due to my error in entering the wrong shipping address, Eitan and Caitlan worked with me to hurry and obtain my college graduation gift to my daughter. They answered my questions, explained what I had to do next, and listened to my suggestions as well. Finally, 12 days after the purchase date on their website, the watch I had searched for arrived at the correct shipping address, and the team even included a really kind note for my daughter congratulating her on her graduation, and they certainly didn't have to do that. that was super thoughtful. and during the entire process, Eitan kept me informed every step of the way and didn't duck my calls. I don't think this company would risk its reputation to try to get 1.5% of gross profit from an item sold. The watch and jewelry business is tough from what I know, given I have a friend that runs one in Austin; margins are incredibly low, and they have to be to ensure enough units can be sold. I checked their eBay reviews and felt super comfortable moving forward with buying through their website. I'd absolutely do business with these folks again. read more

Shady Practices, Possible Watch Swap, Broken Promises - Stay Away from QD Watches I had a deeply disappointing and suspicious experience with QD Watches (Quality Diamonds) in San Diego, involving a Rolex Submariner trade-in and purchase. What should have been a straightforward deal devolved into repeated deceptions, broken agreements, and what appears to be deliberate misconduct. Eitan Abu, associated with the business) and the team were directly involved. We agreed on a solid trade-in price for my like-new Rolex Submariner. I shipped it in good faith with high-quality photos documenting its pristine condition--no bezel paint cracking, no unusual dial scratches. Upon receipt, they claimed "cracking on the bezel paint" and reduced their offer by $1,000. I reluctantly accepted to move forward. The photos they sent of the supposed damage did not match my watch. My original high-res images show zero cracking or the scratches visible in their pictures. I took those photos to a trusted independent watch dealer, who confirmed it was a different Submariner entirely--different wear patterns and damage not present on mine. This strongly suggests a bait-and-switch or substitution of my watch with a damaged one. The watch I purchased from them was as described online but too small for my wrist (a sizing issue on their end). I ordered an extra bracelet link--they sent the wrong one. When I asked if they'd ship the correct link that same day (since it was their mistake), they agreed. I provided tracking for the return of the incorrect link, but they refused to send the right one until they physically received the wrong one back--directly contradicting their promise and punishing me for their error. At this point, trust was shattered. Weeks later, I received an unsolicited call claiming they'd "just received" the original green Rolex warranty card from the previous owner of "it." In the background, I clearly heard someone (possibly Eitan or a colleague) say, "Tell him we paid $1,000 for it." When I challenged that--there's no way they paid $1,000 for a card without confirming I'd want it, and it felt like a fabricated story to placate me--they offered to send it free of charge. I said okay, they have my address... and nothing arrived. Over a month later, still no card. I blocked them out of pure frustration. This wasn't mere incompetence; the pattern--sudden post-shipment damage claims on a non-matching watch, wrong parts sent, refusal to honor promises on their mistakes, dangling the green card with a suspicious overheard comment about "paying $1,000"--reeks of shady tactics common in questionable secondary-market dealers. I've bought and traded Rolexes before through reputable channels; this is not normal or acceptable. QD Watches may have positive reviews from in-person buyers or smaller transactions, but my remote trade-in/purchase experience was fraudulent-feeling at every step. I have photos, tracking info, third-party confirmation of the watch mismatch, and call details to back this up. Do not ship valuables here without extreme caution. Use platforms with strong buyer/seller protection (e.g., Chrono24 with escrow, or authenticated local ADs). If you've had similar issues with QD Watches or Eitan, you're not alone--consider reporting to consumer protection agencies, the BBB, or Rolex if authenticity concerns arise. Avoid QD Watches. There are far better, more trustworthy options for luxury watches. read more

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Purchased online a 1999 Swiss Only Dial bluesy (Full Set) thru Koby A. Could not be happier - overnight shipped in bullet proof packaging. Searched a long time for a perfect example and I am super excited about it. Many Many Thank You Again! Mike is SC read more

QD Watches - Jewelry Near Me - San Diego, California

Gorgeous piece! Was very interested until I spoke with QD at which point there arrogance killed it for me. So unprofessional

I saw the watch that I wanted on Chrono24 and was surprised that the store was only an hour away from me. They actually have 2 stores in the same building, one focusing mainly on jewelry and the other for watches. On Saturday, the watch side is closed, but I was able to negotiate over the phone for them to hold the watch that I want on the Jewelry side so I could pick it up on the weekend. The team was more than accomodating, and pricing was extremely fair. I would say this is one of the few B&M stores that actually matches the pricing you see on Watchrecon or Chrono24. All associates were friendly, and knowledgeable, and they'll give you some cleaning cloths for that extra little bit of value hehe Parking in that area is pretty terrible though... not because there is a lack of parking, but because the two lots closest have a flat $40 Saturday rate, so you may want to look for metered parking or park a bit farther away. read more

QD Watches - Jewelry Near Me - San Diego, California

Welcoming, friendly ambiance. Samantha was friendly and welcoming. I feasted my eyes on various beautiful pieces, could not make up my mind. I will surely be returning soon! read more

I bought a Tudor Black Bay 58 925 from QD. They were fast to respond to questions, they got on calls to go over concerns, and they got the watch to me quickly. Watch was as-described. Overall a very good purchase experience. read more

Was looking to purchase a Rolex on Chrono24 from Quality Diamonds. Incredibly rude seller. I am extremely disappointed in the way I was talked to. Instead of being rude, you should be more than happy to answer questions (whether you think these questions are dumb or not). You could have easily explained and gave your professional response. But instead you dismiss me and tell me to go at the store. I had no idea it would anger you by asking these questions. Very very rude. DO NOT PURCHASE FROM THIS SELLER. read more

QD Watches - SO RUDE. - Jewelry Near Me - San Diego, California

I would give them negative stars if possible. Koby and Catlin are absolutely disgusting people and will price gouge at any opportunity. First off they lied about price/value to lure us into the store, in person they immediately changed prices. Totally scammers. They preyed on the emotions of my husband while downplaying the value of a Diamond set we had receipts and paperwork for. They sought our pity for their repulsive advantageous business approach by stating they pay high advertising fees. DON'T GIVE THEM YOUR BUSINESS! James Allen and Blue Nile offer deals at Valentine's Day and Black Friday without the slimy price gouging tactics! read more

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They sold me a damaged watch. They refused to fix repairs. I showed them receipt of damage.

Great customer service from all the employees. Caitlin designed a beautiful ring me, couldn't be more gorgeous. They do any custom designs as well as a beautiful selection of jewelry.ans the best quality watches. read more

QD Watches - Designed by Caitlin, at Quality Diamonds - Jewelry Near Me - San Diego, California

I have bought Rolex Watches in the past and was very satisfied with my purchase but more importantly the customer service. Sara is really the nicest person to deal with even though it is always on the phone she is really superb. Mr. Abu has always been a straight shooter and I appreciate his honesty and knowledge. read more

Really Bad Experience! Just as stated below they will price gauge you with their so called deals only to changed the price after they cancel your previous agreed on price then try to add a few thousand to the final price. For their so called advertising costs. They play with your emotions and lie. Avoid this business and take it elsewhere. read more

I'm soooo happy with the service I was provided with by Caitlin!! She is so personable, honest and very knowledgeable. I came in wanting to sell a ring from Tiffany. After getting a super low quote from a very well known jewelry buyer, I was very discouraged and thinking this ring wasn't worth much even though it was a Tiffany ring & I had the certificate with it as well. The ring was bought around 8k and at the other well known jewelry buyers they said it's worth 1100 as a final offer and no negotiations. The other place even went as far to say "well it seems like this ring is more valuable to you then it does in general". Like wow!!! Now time to explain my interaction with Caitlin... I explained the terrible experience I had at the other place with Caitlin. She was very shocked and seemed like she didn't believe me at first until I further explained my interaction I had and she sympathized with me and told me how she couldn't believe such a well known place could even say these awful things to a customer. She then examined my ring closely and then soon enough, she had what I assumed the owner look at my ring as well for maybe a second opinion. He gave an offer that more than doubled what the other place had offered me!! Caitlin then asked what was the minimum I would take it for and I told her an amazing price that a whole different jewelry buyers place offered. The owner and her both offered even MORE than the other place and I for sure MORE than doubled the 1100 that other place even offered me. I am sooo pleased with the service I was provided today. I got to walk away with cash and a major bonus was that Caitlin was so pleasant to talk to. She's very understanding and was an overall incredibly happy person to talk to. If I have any more jewelry to sell, I would definitely come back and would request for her! read more

These guys are awesome. I have purchased 5 Rolex time pieces and an engagement ring each visit to their shop was a pleasant experience. Please visit them or shop their online store for the best deals on watches and jewelry they will take care of you! read more

QD Watches - Rolex submariner Hulk - Jewelry Near Me - San Diego, California

My fiancé bought my engagement ring from Quality Diamonds, and they have been amazing! When I've needed my ring resized and then a prong broke, Caitlin was so easy to communicate with and they got my ring fixed so quickly and flawlessly. So happy with my ring! read more

This is one of the most disrespectful buyers I have ever met. Walked into his agent's office to get a quote on a two pieces of jewelry that are appraised at over $5500+ and we were laughed at. We were first accused of "just going around and getting quotes" (wasting people's time). Then we were asked how much we thought we were going to get and were blatantly insulted. This buyer has an agent in Charlotte called Charlotte Jewelry Buyers and if they had a Yelp page, I would leave them a review too. Don't go here. read more

I even told them if they sent me a video of the watch working, I'd buy it back. They declined.

Working with Quality Diamonds for my engagement and wedding bands was an amazing experience! Everyone was so friendly and helpful! Avi created my engagement ring from an idea my husband had, and it turned out amazing! We came back for my wedding bands, and again, Avi's work was flawless. read more

QD Watches - My amazing rings by Quality Diamonds and created by Avi. - Jewelry Near Me - San Diego, California

Such a disappointment and I am writing this in deep rage. As I paid 3120 USD for a Rolex watch (my first one and was very excited), only two months after receiving it without the paper of authentication I did not pay anymore attention to this until the "glass" fell off. And the second marker broke in two pieces as the glass did not protect it. I went to one Rolex store in Paris and had experts look at it and validate if it was real, one in Rome and one in Sweden. Turns out the numeral dial was a copy with fake stones, the minute/second markers are not original pieces and the "glass" is plastic. As I have tried to get my money back but no response I have now hired a lawyer to get every penny back for this kind of fraud! NEVER buy on this site, ever! read more

BUYER BEWARE UPDATE!!!! F. FROLOV of Dallas, Texas, I tracked your FEDEX package, delivered on 12/1/2016 at 10:34am. Quality Diamonds DOES give out personal information to outside vendors! BUYER BEWARE!! read more

You can only speak as you find, & my experience was really good, mainly because of the representative Sunny. She was immensely likable & genuine. I was selling a diamond & as much as we would all like a higher offer, she got me a decent price. With most places, this would be the end of the transaction but no......I was keeping the setting & just selling the stone so not only did Sunny set me a new stone in the ring, she even got a repair done on one of the prongs that was broken. Finally she delivered it back to me at my home & didn't charge me a penny. As a business woman, service is what separates the men from the boys as we Brits say. Thank Sunny read more

My now Finance went to Quality Diamonds to purchase my engagement ring. He worked with Ally who was amazing! She took her time with him and helped him through the entire process selecting the perfect diamond! After he proposed he was so excited to tell me about the process highlighting the family atmosphere that made him feel so comfortable. I love my ring and get compliments on it all the time! Thank you Quality Diamonds and Ally! We will definitely be back for our wedding bands and recommending for our friends to visit! read more

Bought a diamond ring from Quality Diamonds and am very satisfied. Found out about them on ebay, where they sell jewelry under the username thediamondchest165. I'm up in the Bay Area now so was buying over the phone. However the fact that they were in my hometown of San Diego eased my anxiety a little bit. Well, Quality did not disappoint. Customer service from Sarah was excellent. She replied to my questions and requests quickly and clearly, sending a detailed invoice and taking the time to ship my item by USPS when I requested it. The diamond was exactly as described, for an excellent price. I was really pleased with their friendliness, honesty, and efficiency -- my favorite San Diego characteristics. I was surprised to find they have no yelp listing, given their big presence on ebay and their physical location in the Jeweler's Exchange building downtown (which I had not known about until this experience), so I made them this listing on yelp. Definitely worth checking out if you're looking for a good deal on jewelry. read more

I was also surprised to find so few reviews (1 review!) of this business. I found their store through eBay (user ID thediamondchest165) and after discussions they found exactly what I was looking for - I purchased a Rolex Submariner which was shipped overnight (San Diego to NYC). Quality Diamonds of San Diego, Inc. were an absolute pleasure to deal with and I highly recommend them. Not only was Koby super friendly and helpful, response time was first class - I was getting responses at 1:00am (NYC time). I highly recommend them. Thanks! read more

People of there word, which everyone knows is very important. They offer 100% Money Back Guarantee if there product in not 100% Original.They are truly Honest people , I'm sure that people that are spending Thousands of dollars are making sure all is Authentic. Get it on your receipts ( 100% Original or Money Back) ... They do put there money where there mouth is. read more

Bought a used Rolex from here and it is beautiful and exactly as described. Highly recommend Quality Diamonds without hesitation.

This guys are awesome!!! My mom bought a beautiful watch from Ally for me but I wasn't super thrilled with it so I brought it back and they exchanged it for another one without hesitation and now I love my Tag Heuer! Hey sell great quality pieces at reasonable fees and are very honest. I've found my diamond dealer in SD! read more

I bought a Tiffany bracelet from Quality Diamonds and they were very helpful and friendly. They made me feel comfortable buying a previously owned name brand item. They were very knowledgeable about all of the pieces they have and carry a variety of name brands including Cartier, Rolex, Tacori, and more. You name it, they had it! Definitely recommend this place to anyone looking for a great deal on high end pieces. read more

Love Quality Diamonds, they have always given me their utmost attention and time. I LOVE the 2.55 ct oval shape diamond we bought from them. Gorgeous diamond and an unbelievable price, I trust them. They are a class act and I am looking forward to doing business with them for our tenth anniversary! read more

Very happy about my deal with Quality Diamonds! Ally help me during all the business phases. Gorgeous!

I would never do business with these people again. They did not deliver as promised. They have been paid but I am still waiting. They have been insulting and unwilling to take responsibility for delivery failure. read more

Wonderful experience with Quality Diamonds of San Diego.. The item was delivered promptly and as described to the letter. Communication was excellent throughout transaction and overall customer service was first rate. Very pleased! read more

I highly recommend Quality Diamond's to my friends and family. The ladies are very welcoming and know how to find you exactly what you want. I couldn't be happier with my engagement ring!! read more

Sarah was fantastic in helping me select a Rolex watch for my wife's 60th birthday. Shipping was over night and the shipping updates were many until I signed for it. I could not be happier with my dealings and purchase. I will look Sarah up for my next shopping excursion. read more