Shady Practices, Possible Watch Swap, Broken Promises - Stay Away from QD Watches…read more
I had a deeply disappointing and suspicious experience with QD Watches (Quality Diamonds) in San Diego, involving a Rolex Submariner trade-in and purchase. What should have been a straightforward deal devolved into repeated deceptions, broken agreements, and what appears to be deliberate misconduct. Eitan Abu, associated with the business) and the team were directly involved.
We agreed on a solid trade-in price for my like-new Rolex Submariner. I shipped it in good faith with high-quality photos documenting its pristine condition--no bezel paint cracking, no unusual dial scratches. Upon receipt, they claimed "cracking on the bezel paint" and reduced their offer by $1,000. I reluctantly accepted to move forward.
The photos they sent of the supposed damage did not match my watch. My original high-res images show zero cracking or the scratches visible in their pictures. I took those photos to a trusted independent watch dealer, who confirmed it was a different Submariner entirely--different wear patterns and damage not present on mine. This strongly suggests a bait-and-switch or substitution of my watch with a damaged one.
The watch I purchased from them was as described online but too small for my wrist (a sizing issue on their end). I ordered an extra bracelet link--they sent the wrong one. When I asked if they'd ship the correct link that same day (since it was their mistake), they agreed. I provided tracking for the return of the incorrect link, but they refused to send the right one until they physically received the wrong one back--directly contradicting their promise and punishing me for their error.
At this point, trust was shattered. Weeks later, I received an unsolicited call claiming they'd "just received" the original green Rolex warranty card from the previous owner of "it." In the background, I clearly heard someone (possibly Eitan or a colleague) say, "Tell him we paid $1,000 for it." When I challenged that--there's no way they paid $1,000 for a card without confirming I'd want it, and it felt like a fabricated story to placate me--they offered to send it free of charge. I said okay, they have my address... and nothing arrived. Over a month later, still no card. I blocked them out of pure frustration.
This wasn't mere incompetence; the pattern--sudden post-shipment damage claims on a non-matching watch, wrong parts sent, refusal to honor promises on their mistakes, dangling the green card with a suspicious overheard comment about "paying $1,000"--reeks of shady tactics common in questionable secondary-market dealers. I've bought and traded Rolexes before through reputable channels; this is not normal or acceptable.
QD Watches may have positive reviews from in-person buyers or smaller transactions, but my remote trade-in/purchase experience was fraudulent-feeling at every step. I have photos, tracking info, third-party confirmation of the watch mismatch, and call details to back this up.
Do not ship valuables here without extreme caution. Use platforms with strong buyer/seller protection (e.g., Chrono24 with escrow, or authenticated local ADs). If you've had similar issues with QD Watches or Eitan, you're not alone--consider reporting to consumer protection agencies, the BBB, or Rolex if authenticity concerns arise.
Avoid QD Watches. There are far better, more trustworthy options for luxury watches.
