Absolutely unacceptable experience. I'm beyond frustrated with this urgent care. I went in for tests, which they had no problem billing my insurance for, but they never sent me my results. Not a call, not an email--nothing. I waited days thinking they'd reach out, only to finally call myself and practically beg someone to give me the information I should've received automatically. What kind of medical office fails to follow through with something as basic and essential as test results? If you care at all about your health, your time, or basic communication, do not go here. It's completely irresponsible and unprofessional. I expected care, not negligence. Absolutely disappointed. read more

I just left the Parcare on Bay Parkway. An inept PA named SUKHRAJ GOPAL came into the examining room and was extremely condescending towards me. I was there very worried about a possible condition and he came in saying that I've come there several times and my results are always negative. Then he said, "This isn't a primary care place." I told him I knew where I was and actually couldn't believe how much he lacks basic people skills. I got up because of his asinine behavior and as I left he said loudly, "You have a good night!" He's extremely obnoxious and unprofessional. I've come to see Drs Duong and Hillel who have all been caring and professional. This guy is immature and incompetent and has no business being in the medical field. He made me feel extremely uncomfortable. Because of him, I didn't get to do the blood work I came in for. STAY AWAY FROM THIS LOCATION IF THIS CHILD IS THERE. read more

Came to get COVID testing a few days ago as I heard there were shorter wait times than CityMD. (this review is solely on that experience; never been there for any doctor visits, checkups, etc.) Pros: * Short ish wait time for testing (15-20 mins for a walk-in) * Friendly staff (the front desk lady, I think her name was Laura, & the nurse I had were both very nice) * Short wait time for results (rapid testing was same day, PCR took less than 48 hours, antibody took 72 hours) Cons: * Emails were down at the time, but the staff did call me the next week to notify me of my PCR results even though I had already called days earlier for it * Rapid testing results came the same day but no one had called me (I had to call them the next day) read more

Zero rating ! My 19yrs went to stat md aug 12 for back neck pain. The 2 dr on call Dr Tang and Dr Intravadan Dave gave him a 2 view xray for a possible pneumothorax. Dr Dave (in front of staff) Proceeded to barrage us with statements that my son has "lungs of a 55 yrs working in a coal mine"!!! And fluid! He was rushed to Wynthrop by Ambulance. The doctor there took 8 view xray and said he had a pulled muscle and a heart and lungs of normal 19 yrs !! I m furious with what happened at stat md Dr Dave alarmed us with mis information ! He should be reported for his behavior! STAY AWAY read more

Professional and knowledgeable staff but if you need a COVID test I'd suggest Jacobi or elsewhere. I was told when I made the appt results are usually in in 3-7 days. After a wk I called back, still no results and they told me 7-10 days is the normal time frame. Called yesterday and they said not until Friday. I work in healthcare and cannot return to work without my results. My fault for going to a stand alone Urgent Care b/c whatever labs they use "are backed up." Might want to change your voicemail to say COVID results can take up to 14 days and not tell people when they schedule something else. Also they have a very small waiting area and patients were walking up to check in and pulling down their masks without being told they had to wear them in a medical building. That is what troubled me the most. read more

I was unfortunate enough to have to visit the Quality First again. While the cleanliness of the facility hasn't changed since my original visit, the quality of care drastically did. The PA forgot to order a particular lab test we discussed during the consult. This resulted my PCP having to wait for the non-existent results for 2 days! These 2 days were spent in agony of pain and ignorance over my condition. Will I go back or recommend them? Take a guess! read more

Amazing staff! So fast efficient and knowledgeable, had me home in a matter of minutes with prescription for antibiotics picked up from the pharmacy in the building, one stop shop read more

Absolutely the worst healthcare facility (if you can call it that) that I've been to. The physician wasn't qualified to give to diagnose anything. Steer clear of this place. Wait for your pcp to be available, do not waste your money going to urgent care; especially this place. These are not qualified professionals. read more

I needed a covid test so I went here first thing in the morning. Only 2 people ahead of me in line and I still waited outside in the cold for 2 hrs. Don't be fooled by the short lines, they move ridiculously slow. read more

Shady billing!! Had a rapid test and paid upfront $60 plus my co-pay because they said some insurances don't pay. Over 3 months later they never reimbursed me my money. Then I went for another rapid test and used the credit and they said they weren't going to bill for this test because I used my credit!! In the meantime I left 3 messages to get this resolved with billing manager and still waiting for a call back! read more

Was convinced by my family to see a doctor due to a prolonged cough. Went here by accident, and have to admit -- this was an awesome experience. No appointment, still only waited for about 10 - 15 min and saw a doctor right way who right then and there had determined that i had bronchitis, sent me to an open pharmacy (it was around 8 pm), got my medicine and already feeling better the next day. Thank you!! read more

My family and I came here Christmas Eve, as my mom had very bad abdominal pain the entire day. After examining her at almost 9pm that night (thankfully they were open), they said it was an obstruction and sent her to NYU immediately. What a great call, as that turned out to be the case. Wonderful doctors and staff who made sure my mom was taken care of during a very scary time. They even followed up to see how she's doing! read more

THE WORST PLACE TO GO TO!!! 2 days to get my results if I have pneumonia?! This is absurd! And they still don't have my results. You will be checking out permanently if you visit this Urgent Care. YOU'VE BEEN WARNED!!!! read more

Save your money. Nice looking place but that is it. I receive zero help and didn't even get an examination- the way any physician let alone a physicians assistant should be examining you. read more

Went to this walk-in clinic for broken toe. Was taken in immediately for an X-ray and shortly after received treatment. Everyone there was very nice and helpful! In and out in no time. Highly recommended! read more

Fever? Weakness? Body aches? Breathing problems? You most probably have the flu. I just saved you 2 hours of your life. These people will not give you antibiotics for those symptoms. No matter what you say. No z pack nothing. Just tea. After 2 hours of basically waiting around (30 min in the waiting room and 1.5h in the examination room) they will tell you to go home and drink liquids, sleep, don't leave the house till you're better no matter how long it takes, and oh yes wash your sheets and clothes several times. Oh yea and uh if anything changes or gets worse come to the office and wait around again for 2 hours. $225 gets you one appointment. And 2 follow ups. But who wants to go back and sit on that line. Better than the hospital, yes... But just as sucky if u end up waiting for hours. Doctors now are just not giving medicine for the flu anymore. They refuse to contribute to the crazy mutation of the flu virus. Every time a doctor or your friend gives you some antibiotics when you don't necessarily need it, these flu viruses learn how to get stronger and stronger, and are in effect less cureable the next time around, this is what happens in hospital settings, where people get reinfected over and over again by these viral infections and the medications no longer work. Anyway they don't give meds for the flu anymore. You will need to look elsewhere. 3 stars bc it's a super clean and modern office, the receptionist is amazingly sweet, and I'm glad these places at least exist as an alternative to sitting in emergency rooms for those who are uninsured. read more

My mom Irene had her first visit on Aug 8, 2019 and as much pain as she was in she had a very good experience. She was unable to walk due to serve back pain. They immediately took xrays and she was immediately diagnosed. She saw Dr. Benjamin Hillel and he was very compassionate and sympathetic to the extreme pain she was experiencing. Both of us would 100% recommend this place. Since I went a few times and what made her go there was how caring and understanding all the staff was. read more

My husband called for he had a sprained ankle. The receptionist lady was very rude on the phone! My husband is french but his English is quite good! If it wasn't on the time emergency we would've definitely looked elsewhere ! Being polite doesn't hurt! read more

Compared to other urgent care centers in the neighborhood, this will not be my go-to, despite their convenient long hours and great location. I needed to get a rapid COVID test for work for the next day, and they accepted walk-ins, so I decided to try them out. The test was done quickly, and they told me they would call me with results within an hour. So far, so good. They did call as promised and left a voicemail saying to call back for my results. That night I called them 32 times and left three messages with their customer support line, but I didn't get through. Neither could I get through the following day. I had to physically go there to get my results. I'm still confused why they didn't have me sit in the waiting room and wait for my results like other urgent centers do or tell me what my result was in the voicemail. Every time I was in the office there was only one receptionist and the phone was always ringing off the hook. They need to either hire more people or implement better practices (such as a convenient patient portal) in order to be an efficient urgent care center during a global pandemic. read more

This is the closest urgent care around my home. Since theyve opened i prefer going to them rather than the ER becos the wait is horrendous there. Here, u get seen quicker, no long wait, staff is always friendly and the drs are knowledgeable and very thorough. And the space is clean. They also call u after a day or two to check up on u and see how ure feeling. My reg dr dont even do that ! Five stars! read more

The front desk and nurses are very good and friendly while the dr that was there was the worst ive ever had. I went in really not feeling well and having chronic sinusitus i knew what the problem was going in and more or less just needed a prescription and my pcp was unavaliable. Dr harris told me i had vertigo cause i explained to.him i was dizzy cause my equilobrium was out of wack. He wanted to send me for an xray a ct scan and wrote me a perscription for motion sickness and told me i need a vacation. He also said i didnt have a fever and kept me waiting in the room for about 15mins while he "spoke" with his staff. Dr harris was untrustworthy and didnt know anything.. Later that nite i was able to go to ny pcp with a 101.2 fever and a severe tonsill infection that puss was all over my tonsills..something dr harris didnt notice when he looked at my mouth. STAY AWAY FROM QUACK HARRIS. its a shame cause the rest of the staff were great and the place has only been open a lil more than a week read more

I was just here to get some blood done for my other doctor and I was very happy that I didn't have to wait the staff was professional the doctors and nurses and the place was very clean I will recommend this place to most the people if they need to go for urgent care. It's very together read more

Quality First Urgent Care - Clean - Urgent Care Near Me - Brooklyn, New York

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The place is clean, but during the Covid-19 pandemic I saw the staff in the back with their masks on their chins. My doctor told me to go there for an x-ray for what I assumed is a broken finger. I still have not gotten the results! When I call the number on my receipt, I am not reaching the office I went to. I am getting the runaround being told to call all different phone numbers. My results were supposed to be posted online and they are not. I can't get through to anyone that treated me, and due to the pandemic, I don't want to step foot in the office again if I can help it. It was a mistake going here. read more

My adult son walked into this place a few days ago with classic symptoms of pneumonia. I've been a PA for over 20 years. I wish he had told me. They gave him cough medicine. They didn't do a chest xray. I urged him to go to a real ED. He has a large RLL infiltrate. He feels terrible, and I just hope he doesn't have to be hospitalized. How do these people get away with this? read more

Great facility, great hours! Went after work for a cough. They kept at it until they got to the root of the problem and got it resolved. Great view from the waiting room, but no time to enjoy it because they took me right away. They did a good job getting the script to my pharmacy too. They also have free parking (but be sure to get your ticket validated). read more

Worst place I have ever went to. I called front desk staff who were so kind and friendly to me. They immediately referred me to the supervisor Laura who was the kindest, non judgemental human I have ever encountered. I asked her is Dr. Hillel would be in since he took care of my child last spring. Laura replied yes and I came into the clinic. Upon arrival I was greeted by front desk. I asked them if Dr hillel was in. Unfortunately Dr hillel had an emergency. Fine . So you will be seeing Dr. Gerlitz. Dr gerlitz is not a doctor but an acupuncturist. When asking to take out my stitches he looked like a lost 12th grader in calculus class. I proceeded to question him as to find out he is not a Dr nor a PA. also he is the director of the urgent care. Who allows this man to touch patients and try to remove my stitches not eveing being a doctor or even comfortable at removing my stitches. He even asked a medical assitant to help him as he looked extremly nervous and ciukd hardly speak.. It was horrendous. Supervisor Laura assured me that Dr gerkitz was an amazing doctor and would do anything to help his patients. Unfortunately this was not true. Supervisor amazing front desk and medical assistants amazing doctors and cp of this establishment corrupt shady and blantly should not be running a business. read more

Yesterday I took my sick daughter here. The front desk staff was exceptionally friendly and efficient. They registered me right away, without making me fill out a lengthy form. Rather, they asked me the necessary questions and took my insurance card promptly. A nurse came within a few minutes to see us to the room, where she took my daughter's vitals. We then were seen by the medical director, Jacob Gerlitz, who thoroughly examined her. He was very professional; he listened to my concerns, communicated well, and put me at ease. The whole process- registration, visit, and retrieving my car from valet parking (FREE, btw) took under 25 minutes. I would definitely return to this place. In Brooklyn, valet parking for a clinic is rare and the service we received was outstanding. read more

Definitely would recommend this place to anyone looking for urgent care. Was there numerous times with my kids for different reasons. Never had to wait to long to be seen. Place is clean and neat. Doctors and nurses were always friendly and nice. The do X-rays on the spot too. They even called me for a follow up after few days to see how the kids were feeling. Overall great place read more

Quality First Urgent Care/ParCare is a great facility but the provider Paul is very unprofessional, was not very helpful and was very dismissive. Basically rushed the visit and gave very little advice or assistance to my situation.I do recommend the facility but not this PA!!!! read more

Went in for a minor issue. Absolutely no wait time. Place was extremely clean. The staff were very friendly and helpful. The medical staff were very professional and friendly as well, and I was out of there in very little time. Will definitely return when needed. read more

Kayodes the man - quick hands with the Stapler, taken care of in under 5 minutes and made me feel like I was in my living room

Dr Hillel is not a real Dr ! Be careful he does not know how to diagnose . And arrogant .

My father came here due to chest pain and high blood pressure, they took 225.00 just checked his pressure and send him home saying he is fine. Later that night he was admitted to the hospital. Lack of experience and unqualified doctors. read more

I woouldn't even give them one star. They very much mislead me. I has a rip from my PCP for an x-ray. I called first and asked them if they would do just the x-ray since I already has a scrip. they said yes so I went over. When I was finished with papework they ushered me into an exam room. I asked why and was told only they could write a scrip for their xrays and I needed an exam. I told them it was a waste of time and $ but they insisted. Exam! Hah! The PA did not even get a full set of vitals or a complete history. She never even asked why my doc ordered the xray. I think this was all a scam to bill my insurance & a big fraud. When I called today to find out if my report was in she only asked my birthdate, not my name, not what kind of xray it was. Then she asked for a fax number to send it to. I hope I get my x-ray report. Otherwise they are in total violation of HIPPA. This is a VERY SLOPPY operation and very money grubby. If you can't trust them on the money side how can you trust them with the medical side? read more

Amazing place . I was out in 45 mins with all test done . Friendly doctor and staff and very clean . Definitely recommend it

I like this place because it's convenient. I go in and they take me almost immediately. The only reason they lost some stars is because they could use more experienced staff. In my instance and in many others, they weren't necessarily too helpful during each visit. Also, when I tried to tell the nurse what I was feeling she stared at me and laughed. I do like the doctors there, they are kind and as helpful as they can be. But if you really feel like something is wrong then go to an actual physician after visiting this place for a second opinion. I've been sick for nearly 2 weeks now and they told me there's nothing wrong, to be fair they could've run a single test on me to try and figure out what was wrong but they didn't. Not a bad place at all, but it is what it is; urgent care. If there's something seriously wrong they could figure it out and then recommend you elsewhere. But if you need to go to the doctor, just visit your primary physician or a specialist. read more

I find this place to be extremely clean, kind and professional, they took care of my husband right away and the PA said he wanted to see him again on Sunday, my only problem here is that the follow up visit is just as much money as going the first time, they should give a discount or for free if they ask to see you again within a couple of days. read more

The front desk and nurses were very friendly and knowledgeable! I found the care to be exceptional and will continue to use this urgent care. The doctors were thorough and had excellent bedside manner. read more

There is no way I could recommend this facility to anyone. I went there after 9 last night after being in a small motorcycle accident earlier that evening. I will say the 3 girls at the front desk were sweet and friendly. The facility was clean and I was immediately called into an examination room. One of the girls at the front desk was also the x-ray technician and was very sweet and nice. Everything else was a disgrace. The aid, or nurse, I'm not sure exactly what her title was, was nice but had no knowledge of how to spell many common drugs or what they were prescribed for. She did not seem to have much knowledge of medical terminology and when she went to dress a wound for me she was fumbling. Instead of setting everything she needed neatly and within reach, she had to ask my boyfriend to give her the tape, while I held the bandage in place as she went to get the scissor. But by far the most upsetting thing about this experience was the PA who was there, Benjamin Hillel. He came into the examination room and immediately came off as arrogant, condescending and dismissive towards what I was telling him was my injury. I'm sure a lot had to due with the fact that I'm a woman. I came there with excruciating pain in the ball of my foot under my left big toe. I told him I was sure I had a hairline fracture of one of my sesmoid bones. He touched my toe for a quick second, moved it upward a tiny bit, which resulted in significant pain and then proceeded to tell me there was nothing wrong with my toe and he was more concerned with my left ankle. Had he bothered to actually read over the history the woman had just typed in he would have seen that as a teenage I severed the joint between my left tibia/fibula and the upper bone of my heel, so I severed my foot under the ankle while the skin remained in tact and had a tendon transplant between the bones to reattach then to each other, thus the shape of my ankle. Sent me for X-rays. Technician immediately started taking films of my ankle (which I repeatedly told the PA wasn't injured) and then took some of my toes. Now I am a grown woman. I think I would know what part of my body was injured. But no, this PA apparently knew where my pain was better than I did (dismissive, arrogant and condescending). Take a step back and let me inform you that I am a physical therapist. The films of my left toe did not show a clear fracture. This is typical. Unless the bone is actually separated the only real way to know it's fractured is through medical history which describes how the injury occurred, waiting at least a week or 2 to see if there is evidence of bone regenerating on the x-ray, which still may not be evident, a bone scan and finally an MRI which would be the most conclusive. Mr. Hillel cane back to my room. His demeanor was more relaxed and he told me nothing was wrong, didnt even probide me with a post-op boot that would stabilize my big toe so it wouldnt bend as i stepped and sent me on my way. Despite my telling him repeatedly I couldn't put weight on my foot. This morning I spent most of my day in the ER at Lenox Hill. My toe, along with the front of my foot, at least 2 times the size it should be and a huge purple bruise right under where I feel the pain and you g up the inside of my toe. Now I'm in a boot with crutches and non-weight bearing for probably the next 6 weeks. I will NEVER step foot in this place again. The medical care was a joke and the only reason I gave them 1 star is because you can't post a comment if you give no stars. read more

Went in for a cough on short notice. Lots of parking on Sunday, but there is free valet parking if needed. I was seen right away and the staff was very competent. I would highly recommend this office. read more