Quality Heating and Air has worked on my home a couple times. They do a great job and are very honest and reliable. When they didn't fix what they purported to, the owner promptly showed up on a weekend to address the issue. I plan to continue to use Quality for any future issues. read more

Excellent service and timely response. They kept an old system working beyond its years and then sold us a new one at a fair price. Thank you, Quality, for doing truly quality work. Steve Shapiro read more

Because I couldn't find anyone who would come out and do a Fall clean and check up on my ancient furnace I started, once again, to find a locally owned HVAC business. I'm so glad that I found Quality. It had really excellent reviews and was in the neighborhood. Todd was right on time and called before arriving to let me know when he would be here. He was a friendly, knowledgeable guy and I felt comfortable with what he was doing with this furnace and appreciated the suggestion on how to get some heat and air circulation in my rock and dirt cellar. We also discussed pricing for replacing my HVAC units because they are on their last legs. I was very happy with the price and service performed. I will call Quality Heating and Air next time when my furnace needs a tuneup or replacement whichever comes first. read more

I tried to get another highly rated air conditioning company to come out, but they were all booked up. I could not wait to get my air conditioning fixed when it broke Sunday and it became a humid mess in my house on Monday. Thankfully the person who came was very experienced and quickly identified the problem and gave recommendations prior to doing any work after his diagnosis. I can't say that I thought the cost was great, but I was relived to hear it wasn't several thousands of dollars. The technician was professional and took time to explain what the problem was so that I could understand what was happening with my air conditioning. The next time my air conditioning breaks down, I know who to call. read more

I was recently contacted by Austin with Quality Heating and Air who apologized for the situation I encountered with them two years ago and mentioned that they are under new management. As the new manager, he explained that he wanted to right a wrong and offered an AC tune-up to me at no cost. With that, I scheduled a visit with them. He came out on a Friday evening and was very diligent in his service. I wasn't at home for the first hour while he looked at our unit and explained what was going on, but once I returned, he made sure to explain in detail what was happening with the air conditioner. He explained that our unit was comprised of two different systems, one which was very high tech and one which was very old, so we needed a specific piston to operate these more efficiently. He said he would order the part and said he should be back by Monday (2 days later). He contacted me Monday to notify me the part was in and asked if he could stop by at the same time that he did on Friday. He was able to replace the part, showed me where I could find the serial number for the new part, and advised that we shouldn't have any issues in the immediate future (too bad these things can't just live forever!). I appreciated that they took ownership of past mistakes and went above and beyond to ensure their customers were happy. This truly shows their dedication to customer service and I'll be sure to recommend them in the future. read more

I've used Quality Heating and Air for several years now. On the first visit to service my heater they showed me where my chimney had become disconnected and was venting carbon monoxide into my basement. I was surprised, since I had a carbon monoxide detector which hadn't alerted me. Upon inspection, I discovered that the detector was dead and the low battery alarm had never sounded. Replaced that at once! As far as I'm concerned, they saved our lives. Last year Austin installed a new Carrier high tech a/c unit for me, and because they did such a great job, I had him come back this year and install a new furnace. Not only was the work done professionally and timely, but Austin produced additional documentation to assist me in the onerous chore of getting an LG&E energy rebate. I highly recommend Quality Heating and Air to anyone needing help. read more

I called Quality heating and air to have my furnace cleaned for the upcoming winter. Instead of cleaning the furnace, they found a problem and proceeded to diagnose the problem (which is what I have a home warranty for). They didn't do the job they were called out to my house for, instead they charged me more for a diagnoses that I never asked them to do. So now I'll have to pay for my home warranty to come out and do exactly what quality just did, and my furnace is still dirty. I called the company to address this issue and they weren't willing to work with me in any way shape or form. I highly doubt I'll be getting screwed out of time and money with this company again. I would advise to look elsewhere is possible. If you do go with Quality, hopefully your luck is better than mine. read more

We contacted Quality Heating and Air when one of our air conditioning units stopped working on a Sunday night. They arrived early on Monday morning to diagnose the problem. Within minutes Austin was able to determine the thermostat was causing the problem. He fixed it quickly and also inspected the outside unit. Within 24 hours our air condition was back on an working at full capacity. Thank you for your quick response and great work. read more

Having moved to Louisville after 40 years in Tennessee we were concerned about finding tradesman for HVAC, plumbing ect. Boy did we luck out when we connected with these guys. Imagine a service where people show up at the time promised, explain in detail what's needed and the cost and leave you with a feeling of "Boy I'm glad I know who to call for HVAC". We request Austin but I imagine they're all top notch. read more

Top of the line company, top of the line service! Our AC went out a couple of weeks back. MISERABLE time in my house. I have three daughters and they were hating life. I called around, spoke to one of the big name companies here in town. The sales man was supposed to come and he called to reschedule. During my calls i had called Quality Heating and Air , but I never set an appointment with them. A gentleman from their office made a followup call with me just to see if we had any luck and i explained the situation. He was genuinely concerned about trying to help us out and he offered to try and squeeze us in that day. I agreed to have a free estimate and he sent one of his technicians over. Not only was the technician professional he was early. On top of that he quoted me almost 1000.00 lower than the other guys for the same repairs. They were out the very next day installing my new AC. Talk about quick! On top of all of that they had to do some custom duct work ( we live in the Highlands). The technician showed me how the new duct work would be more efficient based on the age of my home etc.. I was so impressed by their professionalism, price, and attention to detail. Best experience I've had with customer service in a very long time. Do yourself a favor and give these folks your business. read more

I have used Quality Heating and Air several times now, and they have been wonderful. Prompt, knowledgeable, personable, and always making sure I am getting the best value for my repair. Todd is a fantastic serviceman and I really appreciate his ability to explain what's wrong and what's needed. I cannot recommend them enough. read more

I have worked with John and Wayne (the owners) for over 10 years. John is extremely knowledgeable in his work, and has installed dozens of systems for me in my new constructions and renovations for the last decade. I would recommend Quality HVAC, and I depend on them in my job! read more

I was out of town during the recent cold spell and my daughter let me know that the furnace was not heating my place. I called Quality and they had a technician out on the coldest day of the year!! Todd did an excellent job locating the problem and fixing it quickly. When I have a problem with heating or AC I will be sure to call Quality To fix the problem! Thanks Guys!! read more

Excellent service, quality work, techs were friendly & very helpful in understanding what needed to be repaired. Definitely recommend to a friend. read more

Quality Heating and Air has been our go to for years now, we have always had excellent experiences with them, and now that they are under new management it is even better, and I didn't even think that was possible. They are always prompt, available 24 hours and reasonably priced. I would and do refer all my friends and family to this company! read more

Very pleased with service! Todd was on time and very professional. Repaired my air conditioning unit at a reasonable cost and explained the problems in terms I could understand. Will definitely use this company for any future needs with heating and cooling. read more

Friendly, professional and informative. Highly recommend.