They offered the best quote by far. Friends and family recommended them highly and I could not agree more. Great service, great price, honest quote. read more

I have had a heat pump system replaced with a dual-fuel system ny Kinser & Kinser. it worked great! I recentoy purchased a new Trane HVAC system in another home from K&K, it was an excellent choice. I recommend this company. read more

Replaced my 30+ year old furnace within about a week of first contact. Most reasonable price of the 3 quotes I got for a high quality Trane furnace. Super friendly service from those who answered the phone to the installers. Great experience! read more

Had a great interaction with the electrical department. Very helpful and concerned with the safety of our family.

We used Kinser in the past to replace an hvac unit upstairs. During our recent heat wave, the lower level hvac quit. We did not request an immediate service call so was scheduled 2 weeks out. Repair person came as scheduled, diagnosed the issue and had to order the part. Since there wasn't any follow up, our call to Kinser revealed nothing was done after the diagnosis . Part was not ordered nor a follow up call. We took care of it elsewhere. Now, we will consider other companies when we replace our lower hvac. Before this, we weren't even going to bid the replacement. It's all about communication and customer service. read more

We have a service contract with Kinser which means they come out and service our unit in the spring and the fall. Today was the day for the fall service. We made an appointment for 2:00 and the tech arrived right on time. He cleaned, serviced and installed a new filter. So we are. now ready for winter. read more

Our water heater had been draining excess water for awhile so we finally broke down and hired a plumber. He had an opening within the week and came earlier than expected, asking our permission to do so. Enthused it wasn't going to interrupt my afternoon activities I was already on board with Kinser and Kinser. It took the guy roughly 45 seconds to see what was wrong, and him and his colleague fixed the issue within a half hour. Surprisingly they had everything into the truck. Friendly guys, pleasant, and did quality work. Can be hard to get a hold of, but just keep at it. Definitely would hire again if a plumbing issues arises. read more

Excellent service and communication! I highly recommend this company. They did a great job replacing our HVAC system.

First I needed a special filter for my furnace! Took it to you company and wow I got a new frame and better filter than I had! Needed a new hot water heater. Their plumber was great! Had a very tight space to work in and they got it done quickly! And very reasonable! Compared to what another company quoted! I highly recommend kinser for all your heating, a/c, and plumbing! read more

Our AC was not making cool air and ran all the time. We called Kinser & Kinser on a Friday and they had a service tech come out the following Monday. The outside unit was 18 years old but the tech determined the inside coil had rusted in a number of places and leaked all the coolant. He quoted a very reasonable price to replace the inside coil and the outside unit. The installers and the parts arrived 2 days later. The installation only took 3 hours and the installers left no mess behind inside or out. read more

Called and scheduled an appointment for a week later. They called the day of the appointment to let me know the technician was on his way. He called when he was close and asked for directions. He was very friendly and quick to diagnose the problem. He told me what the issue was and continued to fix it. My only complaint is that I was not made aware of the charge prior to the repair. I was only told the total when the technician was finished with the repair. I would have liked to known before and given a choice on to repair or not to repair. Overall happy with the service. Have no other repairs to compare prices to, though. read more

Kinser & Kinser does not deserve to have their electrical license. I hired them to do electrical work at my house and I ended up getting an electrician along with an HVAC tech each time they showed up. The electrician had to continue to tell the HVAC techs what to do which made the installation take a lot longer. At one point the electrician left my house and the HVAC tech was left behind and of course he didn't know what to do so he just stood around for an hour. The division manager David was asked to meet at my house to go over things but would never show up. When it came time for final inspection they failed their inspection. I am so glad for the electrical inspector for catching their work that did not meet code. Overall Kinser & Kinser seemed to me that they were dabbling in electrical and I learned my lesson not to ever use them again. read more

Needed a hot water heater replaced - wasn't leaking but was down to luke-warm on the temp. Wasn't in a huge rush as it's not really my idea of an emergency (some people may say otherwise!). Called Kinser & Kinser (have used them before for heating & air mainly) around 10:30 am and after explaining what I wanted (nothing fancy - electric, standard size, etc), the office woman said to hold as she needed to check the schedule. Then she asked if I would like for her to call me back as it might take a few minutes. OK, fine. 2 HOURS later, still no call. OK, got out the phone book & called another place. Got GREAT service, an appointment, and the price was about $500.00 less than Kinser & Kinser! Figure that one out! Did finally get a call back from Kinser & Kinser tho (4 1/2 hours after being told a few minutes!) Hope the 'Don't bother, since you didn't call back - I found another pumber' sank in with her. Guess who needs to pay more attention to Customer Service and their pricing? Is this the meaning of 'too big to fail?' Is this how Kinser & Kinser plans to help their old customers in the future? Guess who I'll call in the future for my heating, cooling & plumbing needs (AND what I'll tell my friends about this!)! read more

Amazing customer service. Not only did they send someone out immediately to give me a quote on replacing my HVAC; they started the job the following day. A week or two later I received a follow up call, and had someone come out to check up on the finished job. My nextdoor neighbor ended up using them as well. read more

This is the first review I have written about any company. I have to begin by saying that my husband and I had an excellent experience working with this company. The salesman, Bart Diprospero who came out gave an excellent presentation. He took time to answer all our questions and didn't try to high pressure us into making a decision that day. We had another salesman from a different company that same afternoon, (I won't name the company, but it's highly advertised) The first thing he did was open a book and started naming all their prices. He never went into any details to explain about the product like Bart did, only the prices. When I told him I wanted 24 hours to think about it, he started to high pressure me into signing with him that day. He even got his boss on the phone to try and put pressure on me. In fact, I could hear his conversation with his boss over the phone while he was speaking with his salesman. He got really nasty and was very irritated because we were asking for time to think it over. Needless to say, that was the deal breaker. We signed with Kinser & Kinser two days later. The two installers who came out were VERY professional and did a wonderful job. Everything was left as neat and clean as it was before they arrived. Their names were Gabe and Joseph. I only hope their boss appreciates what two great employees he has, not to leave out Bart. I can't speak about the two previous unfavorable reviews this company received in 2015. All I can say, it's 20017, and my husband and I are more than pleased with the service we received. They rightfully deserve the five star rating I gave them. I would have given them ten stars but the ratings don't go that high. Rick & Mary W. read more

Kinser and Kinser has outstanding customer service and knowledgeable techs on call 24 hours a day

We replaced our old units with a new heat pump and air conditioner system. Kincer and Kincer's sales representative, Bryden Shaffier, came to our house and was very knowledgeable . He gave us several options to choose from in our price range. He answers all of our questions and was true to his word. When the Installer came, they we did an exceptional job, very professional and courteous I love my new Units, My electric bill has gone down tremendously. I highly recommend KIncer and Kincer for all your Heating and Cooling Needs. read more

Excellent customer service. Quick repair and felt extremely comfortable with the tech. They did not try and take advantage of a single female by telling me things were wrong that were not. I will use them EVERY year! Thank you so much read more