One of the worst experiences I've ever had at a hotel. First thing I walk in to the hallway and I'm racing a cockroach down to my room. Next I asked for two extra towels and they only had one. Then the last straw I wanted to get out of there in the worst way and was going to jump in the shower when there was no water. They shut the water off and could not give me a good reason for doing so. Bottom line is DON'T EVER STAY HERE!!!! read more

I wanted a hotel in Winslow with a swimming pool and this place seemed reasonable. After a 12 hour drive I wanted comfort and reasonable food and I got just that and then some. The pool was a little ragged around the corners but nothing that a few hours of maintenance can't fix. But it was clean and the spa pool was just a added bonus. I really felt refreshed and that was just what I wanted. The attached restaurant serves standard American fare but my cheeseburger was out of this world. My wife chose the chicken breast and said it was delicious but wished she'd ordered the burger. Great, attentive service from our waitress. Bonus: we got one free beer each. The room was clean and the bed was comfortable - I got a great night's sleep. I usually stay at Marriott precisely for this reason. The staff were really helpful and friendly and we felt at home. In the morning our plan was to go across the road to Mojo's for breakfast if the usual "free" breakfast wasn't up to snuff. But the sausages and eggs, plus coffee, juices and toast were better than some paid breakfasts I've had. Overall, considering the facilities, the food, the friendly service and the moderate price, I think this place easily deserves five stars. I don't know why this place keeps the ratings from a previous owner/operator. We've been planning further visits to the area and now we know a great little hotel where we can plan on getting rested and fed. read more

If could leave a 0 I would. My elderly Grandmother and her companion booked a stay at this hotel and were not truly welcomed upon checking in. My Grandmother is in her late 70s and her friend in his 80s, both African American. They drove from California and arrived around noon to see if their room was ready; also note that my Grandmother booked this room well in advance. Upon "checking in" the employee at the front desk loudly, and rudely told them they had to come back at 2pm. They leave come back at 2pm and the same employee loudly and rudely tells them they don't have a room for them AND will not have a room for them at anytime and then this employee involves the Manager and the manager tells them that they (the Manager and the employee) that a larger party will arrive and that they are canceling their room. In addition, the manager did not try to find a comparable hotel to move them to - they talked to them with disdain and were ready for an elderly black couple to leave their premises. All in all. If you are a person of color, African American, or Hispanic, anyone who isn't for racism- don't stay here. Don't support a business that prides themselves on pure discrimination against people of color and pure discrimination against the elderly. I have indeed contacted customer service and I hope that the company is true to their word and does a full investigation and calls my Grandmother to relay a sincere apology for their unprofessional racists employees. read more

Mostly good, nice facility, great Staff, bathroom very outdated, I'm 6' and could not do both at the same time, either stand and p.. or sit and p.. . Good rate if you have AAA or other discount media. Breakfast fit the need nothing fancy but adaquate. read more

I can honestly say this is one of the top ten most disgusting hotels I've stayed in. The bathroom wasn't clean, the room reeked of animal urine and I when I sit down to relax after 10 hours of driving, the last thing I want to do is play name the stain on my chair. If I could give negative stars, this place would have several!! read more

I wish there were a way to give a zero as a rating but unfortunately they make you give 1 star to rate. It is apparent that the Quality Inn franchise doesn't care much about customer service or treating potential customers with respect. We are frequent travelers and we we inquired about the rate for a room were were told it was $129.00. The advertised rate was $85 on the quality inn website at the time we were inquiring. On Travelocity it was listed even lower as well as on the choice hotels website ($81). We understand that prices can fluctuate based on availability however there were 4 King bed rooms available at the time. The general manager was rude and condescending when we simply asked about the rate. He actually said "I don't think you would enjoy your stay here." We decided to go elsewhere because $129.00 didn't seem like a fair rate. In the end, the general manager could have filled a vacancy and chose to leave it vacant. It is unfortunate for Quality Inn that their general manager lacks effective communication skills and doesn't model appropriate customer relations in front of his employees. Customer service is number one in the hospitality industry. Word of mouth is the best or worst form of advertisement. We will NOT recommend Quality Inns to our family or friends. I believe that Quality inns should invest in training their managers in customer service. read more

As someone said in another review, why isn't there an option to give zero stars. I had been driving 14 hours through bad weather and just wanted to collapse into my bed. Unfortunately the evil man at the front desk didn't like the cut of my job for some reason and denied my a room. WTF just happened. He didn't seem to like I was traveling alone, that I was from out of the country, ya Canada. I gave him appropriate ID and he didn't like my credit card for some reason and insinuated I could be a criminal. I contacted Quality Inn the day after and they told me the incident was noted and would be dealt with. After a few days and no further response I contacted them again and silence. Aha! They are just sweeping the matter under the carpet. I'm a member of their awards program, but I guess I'll be getting rid of that as I will never spend another dollar at a Quality Inn hotel following that treatment. read more

We stopped at the Quality Inn in Winslow on the way to Grand Canyon. We had some trepidation after reading reviews but found the motel excellent. The staff were attentive and the rooms clean and spacious; can not imagine better accommodations for $79.00. read more

This place would get more stars if it were a typical cheap motel. But this room cost us $144 for the night. The hotel reeked of cigarette smoke, the beds were hard, the bathroom was dirty, and the breakfast was yuck. I wish we would have stayed at the motel 6 for the quality of this hotel. read more

The hotel was easy to find. The clerk was nice and extremely talkative when we were checking in. She upgraded our room to a huge suite. It was really too big for the two of us. The in room refrigerator did not have a freezer. The bed was very comfortable. The WiFi was good. The breakfast bar had less items than other choice brand hotels but was still very good. read more

Had a very different experience from the previous reviewer. Room was, in fact, clean and well appointed. Front desk staff was more than knowledgeable, helpful, and even kind. She had an encyclopedic knowledge of the breakfast buffet, which was impressive. Excellent value for the money. BTW we were the travelers that were buggered out of a confirmed reservation by La Posada in Winslow. Go figure! read more

Helpful staff but understaffed. Room is dirty, cracks on all the walls and bathroom sink, stained carpet, no extra blankets or pillows. The bathtub has some weird substance on the bottom that looks like concrete, it looks really bad and dirty. The price was reasonable so I guess you get what you pay for. read more

Horrible experience. understaffed and incompetent staff. No elevators. Terrible smell. Not even high def TV. REALLY?!? Right off I-40!or would have no business at all. Thinking of taking quality inn hotel chain off my list. read more

Beware! The hotel bills itself as pet friendly however we ended up with $150 bill on top of our nights bill because we were moving and kept one cat in the room overnight. They never asked us about pets but prominently posted a pet friendly facility. BEWARE! read more

If I could give a negative star or five, I would.. find another place to stay... any place to stay but here. We had a vehicle breakdown last night during our road trip which we had to stay an extra day in Phoenix to fix. I called first thing in the morning on the day of our reservation and tried to explain to the miserable front desk clerk, Lettie. She refused to cancel our reservation saying that she already charged our card and "couldn't" refund the room rates. I know for a fact that if you can charge a credit card, you can reverse the charge just as easily. BEWARE! They charge your card and "prepay' your room 24 hours before you check in. Not only was she argumentative, rude and dismissive but she refused to give me the GM's name. She even hung up on me when I tried to get "his" name. I called back, she hung up again and after the third hang up..I decided that I'm going to write to Choice Hotels corporate. If Winslow and specifically, this filthy little rat hole need my money so bad, they can keep it! I will NEVER give them another dime! read more

this motel is old and worn down but the people taking care of us were magnificent, better than higher end motels. welcoming to our doggie and to us. very helpful with directions and minor stumbles in the reservation. Did my heart good! read more

I have not been at a hotel with a friendlier staff in 20 years. I needed a room for a week for work and chose Winslow's Quality Inn because of how they treated me out of the blue. About a month before my stay, I was driving around Winslow looking for a comfortable place for my handicap friend to get online using WIFI. The coffee shop we tried first did not have any adequate seating for my friend's condition. It was summer and hot driving around looking. We pulled into The Quality Inn thinking we could purchase a beverage or meal at the adjoining restaurant to be able to use the WIFI. The hotel staff invited us and welcomed us in to sit on the couch in the lobby and allowed us to use the WIFI without a purchase. I remembered this and made my reservation here for work. The price was better than any other hotel in Winslow and what the hotel offers in this price range far exceeds expectations for an establishment of similar caliber. The continental breakfast had the bonus of delicious sausage and eggs along with the other standard items. There was a large area specified for my dogs to go out that had a dispenser full of bags to clean up after them. Towards the end of my stay, my car was towed in Flagstaff when a friend was driving. I had to call the front desk for my license plate number & when it was given to me I was asked what had happened by one of the hotel staff members, Genevieve. She actually drove me 54 miles to Flagstaff to go pick it up so I would not have to pay $100 cab fare for the 30+ mile ride. JUST WOW!!! I am blown away by how kind, friendly and genuinely caring the entire hotel staff has been - where else would you be treated like this????? read more