I contacted Gino looking for new service as my pool man of 12 years retired. Gino responded within…read more15 minutes and made an appointment to come assess my needs the next morning. He showed up at about 9 am and spent some time looking over my oool and equipment. I have a very large pool of 44,000 gallons. He made a very reasonable priced plan and returned the following morning with his coworker (his son) to clean my oool and get it ready for use. They were polite, courteous, reasonably priced, prompt and knowledgeable. I hope to have a long lasting relationship with this pool service company Thank you, Gino! I am grateful to have found your company! Ohh did I mention he loves dogs!!!

Don't use this company! Gino came out the first time to meet with me. He also tested my chemicals…read moreand added muriatic acid to my pool. I watched him pour the acid directly from the bottle into my pool without diluting it first. Then, he proceeded to go around the pool with the pool brush brushing and splashing the water up onto the pool concrete coping. He said this is needed to circulate the acid. I went outside a couple hours after he left. I saw something that looked like black marks on the concrete coping near where he poured the acid in. Upon further examination, I realized they were holes in the concrete. The acid pitted by pool coping. Now I need to see if someone who does concrete repair can fill in the holes so they don't get any larger.

During the holidays my ancient pool pump finally quit on me. I called a couple pool service…read morecompanies but all were closed until after the new year. In a desperate attempt I checked Next Door for suggestions and came across Alladin Pool Services. Mark from Alladin promptly returned my call and scheduled a visit to confirm my suspicion. Shortly after he sent a technician to replace the old pump with a new variable speed pump. The install was quick and painless and they left my backyard clean. They also took the time to make sure I understood the features and operations of the new unit. Thank you Alladin!

First of all, I want to make it clear that I never had a problem with Mark's employees in the five…read moreyears I used their company. The weekly pool service was always perfectly fine. So why am I giving the company one star? Because the owner tried to rip me off, and that's unforgivable. I asked Mark to have his guy take a look at my pool pump as it was making a noise that was getting worse. He said he'd come take a look himself. After coming out, he told me that my pump needed to be replaced and that the cost would be $2,950. That sounded rather pricey to me, so I started doing some research. It didn't take long to figure out that if I needed a new pump, I could get one, with installation, for about $1,800. But it gets better. Once I took the pump to an honest repair shop (Callen Pool Supply in Rancho, Scott is amazing!) it turned out the entire problem was a $25 seal that had worn out. The seal was replaced and the pump runs better than ever. At this point I called Mark once again to ask him if he was CERTAIN that my pump needed to be replaced. He said "yes, it does." I explained to him that I had repaired it for $25. He expressed ZERO remorse for trying to get me to give him $3K. None. He had the nerve to act like he had done nothing wrong at all. Needless to say that at that point I informed him I would no longer be needing his services. In addition, he also had the nerve to bill me $150 for coming out here and opening up the pump. Steer clear of this guy. He's also not capable of/unwilling to set up an auto pay. Wants me to hand over a check every month like it's 1995. There are so many better choices out there. My new guy actually charges less, and knows how auto pay works. Crazy.

From the moment I contacted this company for a quote to the moment we had our services I honestly…read morecannot express enough on how polite and professional their team has been. Jacob is our service guy, he's in and out after completing a thorough cleaning on our new pool. Our pool builders were horrible but Jacob has done an amazing job of communicating with us weekly and fixing the things our builders did not do. Highly recommend Viking. The price is reasonable.

A top-notch pool service company…read more I could go on and on about the skill, dedication, and professionalism of Viking Pool Maintenance, but I'll let the pictures do the talking. As you can see, they took a pool in pretty dire condition (the pool pump went out and my parent's health issues kept them from tending to it) and transformed it into the beauty it is today. Starting with their sunny office assistant, Cassie, who was quick to return calls and texts and was always beyond nice, every part of this pool transformation was well organized and completed on time. Although I never had the pleasure of meeting these guys in person (all of my correspondence with them was done over the phone), my parents did meet Jacob, Craig, and Alan and couldn't say enough nice things about these guys. Best of all, they left the pool sparkling.

Always on time. Good cleaning every week. Very dependable. I like having a clean pool every week.read more

My heart!!!!! This makes me so sad to leave this update. We used Nevergreen for nearly 4 years. We…read morehave loved them and their service. A few hiccups, but they were always dealt with in a respectful way and timely manner. We recently ended service with them only because we are trying to sell our home and we are trying to cut costs. We figured we could maintain the pool ourselves through the rest of the year. We called and were able to cancel our monthly service with them pretty easily. They were kind and helpful, but no information was given about the way they would leave the pool on their final service. Their departure, unfortunately, was disappointing and ended up costing us almost $400 to fix their mistake which actually defeated the entire purpose of trying to do this on our own to save money. I'm not sure if it's standard practice to leave everything with the pool completely OFF, but some notice and communication would have been nice. Everything was turned off. There was no power going into our pool. The filter, vacuum, pump, everything was turned off and in August heat this was a disaster for algae to grow. We didn't notice it until it was too late. I guess it grows quick in the heat because 2 separate trips to the pool store and $400 later we were able to get the pool back, but what a disappointment. I thought we had a week from the time Nevergreen serviced our pool until we needed to worry about it, but that was being under the impression that the filter, pump, vacuum etc was still running and keeping things clean. I do want to note that I really enjoyed our pool guy - I wish I remembered his name! Austin? He was super nice and helpful and when he learned we were cancelling he even took some time to show me a few things about the pool and equipment. Super helpful. I don't blame him. I don't imagine it would be his responsibility to communicate with me those details and he doesn't see me every week regardless. I am more upset with the back office and the lack of communication (no call or email explaining what to expect) when closing out an account and not going over the way things will end. Unless this is not common practice -- if everything should have been left on as it was, then I'm sorry to whoever services our pool lol I don't want to get him specifically in trouble, but this was a very costly mistake for us in an already difficult financial time. Pic for how the pool was left on his final cleaning.

Undoubtedly the best pool servicing around! I've worked with Cooper for years, recommended him to…read morefriends, and he never disappoints!

They came out on the weekend to address my pool pump issue, We were able to get it done in a few…read moredays. Great service ended up making them my regular pool maintanance vendor and for a slightly better price.

These guys are a 5 star business. I have mostly worked with Xavier. He's very professional, kind,…read morehonest, shows up when he says he will (wow-a real plus these days!) and always does a great job. I have no doubt their business will thrive and grow simply because they give great customer service alone - keep it up guys!!

Hands down the best pool service. David and Xavier are the absolute best. They are incredibly…read moreknowledgeable and genuinely nice people who go above and beyond. I moved into a new home and knew nothing about pools or maintenance, and they made the whole process so easy. They took the time to explain things, answer my questions, and keep everything running perfectly. My pool has been sparkling ever since. Top-notch service. Highly recommend!

Updating to a previous review: I really appreciate Ash and…read moreBrian as manager and owner respectively. They take the time to speak with their customers regarding their complaints which means a lot and they do full investigations into employees who may not be doing what is right by their customers or company. Kudos to them for continuing to satisfy customers. My pool looks great and the chemistry is always dialed in perfectly. They came on time when they said they would. Whoever my current pool tech is, has been doing a great job. The other big thing is that Ash picks up the phone immediately when you call. There is no back and forth.

Smith Pool Service has been doing weekly maintenance on our pool for the last few years, Jim is our…read morepool tech and is very responsive and great to work with. We recently had our pool replastered and we had Smith do the water balancing and chemical adjustments for the pool water, Jacob did the water treatment and got the pool ready to swim. I would highly recommend them!

I called Matthews Pool Service prior to our move from Dublin, CA. I was able to contact the owner,…read moreMike, immediately. He was super friendly and was coincidentally already servicing the house we were purchasing so he was familiar with the pool. The work he said needed to be done matched what our inspector suggested. Mike confirmed we needed a new pump and quoted the same price our inspector estimated. This shows his pricing was reasonable and upcharge was minimal. Mike also said we needed a new pool sweep (which we desperately did) and told me the least expensive place to get it. I purchased that and he installed it at no charge. Being a first time pool-owner I had many questions and Mike always responded to my texts and calls. He also helped find us a great company to install solar panels for our pool! A few weeks after we moved in we purchased a spa and are having Matthews Pool Service service that as well. One day our pool turned cloudy and I called Mike. He had someone come out that day and take a look. A few hours later all was fixed! I would highly recommend Matthews Pool Service and supporting a local company. Mike is a family man and cares a lot about his clients!

Mike is great! He comes through on his promises and delivers great service. If you have any issues…read moreat all, just call Mike and he will resolve it for you asap. My pool has been sparkling thanks to this company and you shouldn't hesitate to call on his services.