Unfortunately, I developed a rash on my face. Worried that it could possibly be shingles, I panicked. The PA at CVS refused to look at me as soon as I mentioned shingles. She professed that the CVS was not equipped for such cases. She recommended a hospital emergency. I did not have medical insurance and was not yet old enough for Medicare, which kicked in a couple of weeks later. So, I entered the Baptist Emergency in hopes of diagnosing the rash and ruling out anything serious. I was taken promptly to a room, where I waited for an extended period of time. The young female doctor(possibly thirty years old) finally entered. She took a quick look at my face, and told my to take Tylenol, avoid lotions and it should clear up in a few days. My bill was over $900.00 I called and they actually reduced it, but I was set up to autopay a portion per month. When my bank issued new ATM cards, the number on the back of the card changed. The autopay was denied. I received an email from Baptist Medical. I began calling the phone number, it took days before I was able to speak with someone at Baptist. I changed the information, made sure they received their payment and I was again on track. However, they had already turned it into a collection agency. What a scam!! read more

Some nursing and medical staff members were excellent, but others were not. Docs ordered every imaginable diagnostic test for my boon companion and they brought him things to make him more comfortable...but they did not coordinate care very well at all. Every 10-20 minutes, all night long, it was one thing after another. Nurse comes in, asks questions and leaves. CNA comes in a little later to do vitals. Vampire stops by about 20 minutes after that. Repeat this every hour. Meanwhile, the med room door across the hallway slams every few minutes, all-night-long. The nurses couldn't be bothered to go ahead and do the vitals to prevent another sleep interruption after being told about the problem. Except for one. Then there's the dietary department. Since when do pescatarians eat chicken or beef? We tried telling them daily, we tried calling to order...nothing worked for long. "Well this is not a hotel," one staff member remarked. That's for freaking sure! read more

I had my first baby at this hospital and I am surprised at the lack of stars this hospital has, I felt so safe and well taken care of here from the nurses and doctor well all of the staff. I was nervous about going here because of the rating but I don't not regret it one bit! Thank you so much to all of the staff here at baptist medical center! read more

This review is for Mission Trail's Hospital and my boyfriend came in a month ago and a Dr Patricia Cecconi had put 2 stints in my boyfriend's kindnys to pass some kidney stones and said they could stay in no longer than 3 months and he checked out and went home and a couple days later he started feeling like something was wrong with the surgery we went back to the hospital to see about getting them to see about getting them taking out and the Dr on call told him everything was ok with the stints and now we can't find the springs from the stints amd don't know what happened to the stints now he is in we think can't find no one to help us the Dr on call said he could leave the stints in or they could put tubs in his back and he could piss in a bag for the rest of his life we finally found out the Dr name that put the stints in and she can't see him until August 2 2018 and the surgery was on 6 29 18 and I think that it is pretty sorry of Mission Trail's Hospital to not help him we think he is in kidney failure and can't find a Dr to help and if anything happens to him before we can get some help I just wanted you to know what Mission Trail's Hospital and Dr Patricia Cecconi had do so no one else end up like my boyfriend Michael Andrew Martin Thank you I hope I helped you make you'r desition on what hospital to use Kelly Mabry 210 392 6953 read more

My mother was hospitalized on the 4th floor. I was able to visit her one day, then COVID cases surged and No visitors were allowed. My mom was altered and would be reoriented when she saw or talked to me. This was very hard given the visitor situation. Cheryl was her nurse and was horrible. I called daily for updates and her response was "there's no updates." Marissa from case management was amazing! She would call me from my moms room and hold the phone for her. Marissa went above and beyond!! Since then my mom has came around and is back to her normal self! Thank you Marissa for caring! read more

I was in extreme pain and seen in ER. When I got there, there were 15 people in waiting area. Waited 2 hours to be seen. But once I was taken back, the treatment I received was excellent. They took me for a CT scan within 30 minutes, gave me medication for pain, and resolved my issue within 3 couple more hours. All staff were very polite and professional and I would go there again. The other positive thing was all doctors who treated me were "In Network" which has not always been the case at other hospitals. read more

We had a wonderful experience with Baptist Medical Center. We were sent here in an emergency surgery situation and were treated for a week by the most amazing, professional and compassionate teams - and that is every single person on every single team. Dr. Thomas Pollard with the Cardiovascular and Thoracic Surgical Institute of Texas was a game changer. He is a 10 star surgeon. We will be eternally grateful. read more

Friendly staff from volunteers to nurses to doctors. Everyone was on point today. Dr. Fenton performed a procedure on a family member and it was a 100% success. Bedside manner was impeccable. He was informative, polite... perfect. One of the waiting room volunteers read scripture to the room--this is after all a Baptist hospital--nobody objected to his request. People thanked him. I thanked him. Place is clean and I thank the hospital director for his or her great job with this facility. read more

The ER receptionist are extremely rude! I called trying to get information for my grandmother who was admitted by EMS and they got upset that more than one family member called trying to get information on a status update. I called 7/17/2020 at 9:00pm. The woman who answered should be fired for lack of empathy. It's an emergency room obviously families are going to be worried and want an update! Why take my information if no one is going to call?! Your job is to answer phone calls at least do it with empathy! read more

WORSE HOSPITAL EVER!!!!!! The treatment, or lack of, that she received here tops the cake! My daughter broke her hip and required surgery. Now don't get me wrong there was a couple of nurses that actually seemed like they cared but the majority of the staff was basically there for a paycheck. For instance they moved her from the 2nd floor to the 8th floor around midnight a couple of nights after her surgery! The next night my daughter required an enema and after being assisted up to the bedside commode the pca/cna, or whatever you want to call her helped my daughter back into bed laying her on a dirty "puppy pad/chuck even after my daughter asked her to change it which she didn't and then closed the bedside lid and left it there right next to the bed for her to have to smell while she tried to get some rest!!!!! Then after they moved her yet again to the 4th floor to the physical therapy unit someone actually stole her cell phone off of her bed! read more

I would highly recommend not going to this hospital very scary place very unprofessional staff I spent Two days in that shit hole and ended up walking out on my own we t I. For a procedure on my foot ended up cutting the same foot on a broken bed side table then.tbey.gavee.a covid 19 test pre op the nurse broke the test strips off iny nasel cavity and now I am seeing.a specialist for that it has been one big nightmare a d they could care less read more

I'm very disappointed with BMC. First of all it's filthy and smells. It all started in the emergency room. We went straight from dialysis 4 pm to the ER instructed by dialysis and I told the RN my mom had not eaten, she said I'll see what I could do never came back 9 pm, finally got a bed at 11pm again I told her she said I'll let her nurse know upstairs, my mom didn't get anything to eat until the following day. Thinking I would be able to go with to make sure she's all settled in, they said I couldn't go up with her. My mom was on 2D. I know due to COVID visitation rules & hours have changed. They left her in her clothes from Friday when she got admitted so Saturday some of family went to visit her so she had to take a sponge bath since the shower was grouse and finally put on a gown 24 hrs after being there. She asked if she could take a shower numerous of times Sunday & Monday (to come to find out the shower was broke), didn't know what medications they were giving her, never checked her sugar level before meals but they did check her A1C when blood was drawn, the restroom was disgusting dirty, mold all in the shower door and the room smelled. That floor looked like a low income housing facility or a dirty nursing home. I complained to the House Officer and he sent up maintenance. Maintenance said it was a housekeeping problem and it's just old. The smell in the room was like if someone prior had a wound infection like Staph or MRSA. My mom doesn't like to complain but I told her she is the patient and we know they are busy but it's there job to take care of her and her needs to get her better. I take care if my mom and I am her voice. They didn't inform me about her medication changes, the pharmacist at Walgreens told me she shouldn't be taking 2 blood thinners, they didn't tells us to stop all her meds except cholesterol, blood thinner & blood pressure but it was on her discharge paperwork. You can't stop everything cold turkey. I gave them a medication list when she was in ER and noone ever updated that in the system. In my mom's eyes the RN, MA & staff were nice, which is fine but the way it looked from eyes is that they are there for a paycheck not because they love what they're doing. I would call for updates every morning and it would take the nurses hours before answering or returning my call. The doctors would go early in the morning so I never had a chance to discuss anything and they would tell my mom what they were going to do and she did really well keeping up considering she is hard of hearing and nods her head to everything. I took pictures of the restroom too. read more

I was brought into the Downtown Baptist Medical Hospital the first time and the anesthesiologist gave me 2 shots which almost killed me. I was in the recovery room for 14 hours, one of the nurses didn't check my band and gave me a shot of Morphine which I'm allergic to! They eventually got me to a room in the heart intensive care, that was not set up for anyone, no air, they brought in a fan. They took and exray and left the towel jammed into my side causing a burn about 6 in long. They couldn't give me very much antibiotics so the clock was my friend, I clicked it each time it was ready. I was supposed to have this leggings that blow up, no one could find a battery that blows them up. I had 5 doctors telling me I wasn't going to make it out, I never got changed, no shower and my wound for a hernia was NEVER LOOKED AT. They sent me home the 3rd day from my surgery, I had to keep the drainage tube in my stomach for 2 1/2 months. I would have to measure it and drain it. The next day I knew I was in bad straights still so I went to my Urgent Care and they were shocked at the cut, it was infected and I had to pick up a prescription for a strong antibiotic and 2 weeks later called and said you need to be on a stronger antibiotic. It took me close to 2 years to recover from this surgery. I know I'm missing something but this surgery was from 2010. November14, 2018 I was taken by ambulance and was so Ill I was not conscience, all jewelry but to necklaces were not taken off because they couldn't get them off. They put me in intensive care and ran a pcc line in my neck to put the strong antibiotics in. It turned out that I had a UTI which is very common but I did not know. Turns out my blood was infected. Once they got the antibiotics going then I becam contagious free. But I got transferred the next day to my own room. The floors were filthy black, the girls that cleaned just scrubbed it in circles and left the floor black, They had these huge pads that were put under you so that's where you would urinate and #2, Then they would clean you when you could catch someone and then they would forget about you. At one time I had a CNA told me to just pee and it will go on the bed onto the floor. Nasty disgusting, filthy hospital do not go, I would never take my dog to a hospital. The food was horrible and I drank my juice and any liquids in a container and left the food people got Hollard if you didn't eat, I ate my salads. From then till now which is December the 14th I lost 47 pounds. read more

Sorry to say Baptist hospital down town is not the same anymore even the nurse n Dr were making fun of the hospital . I had a lot of pain n on a scale of 1 to 10 I had about a 9 and a I get regular Tylenol I had to beg the Dr for some thing stronger he finally agreed i guess after I told him I was going to go to a other ER hospital Sorry to say that's the last time I will never go to that hospital after all the years read more

The receptionist Payton at the front desk was rude and obnoxious!! Definitely the worst customer service skills ever. Wrong occupation!! She definitely does not work well with the ill. read more

My father had leg surgery done here with minimal anesthesia. During recovery, they refused to give him any pain medication. He spent hours in agony. I am beyond frustrated with their treatment of him. When he questioned staff, he was given a whale tale about "cutting back on pain killers because of how a previous patient reacted". As if the entire hospital no longer grants pain medication at all. The pain was so bad he began asking staff to cut his leg off. He is African American, and there have been several studies showing medical professionals in many regions (like the south) have racial biases in pain assessment recommendations. A good example: 'Racial bias in pain assessment and treatment recommendations, and false beliefs about biological differences between blacks and whites." by Hoffman, K. M., Trawalter, S., Axt, J. R., & Oliver, M. N. (2016), published in the "Proceedings of the National Academy of Sciences of the United States of America". The assumption is African American patients don't feel pain like other patients, so they withhold pain killers during and after medical procedures. It sickens me that this is still the standard of medicine in any part of modern America. read more

This is the DIRTIEST hospital that I have ever been in. We waited in the emergency room for 5 hours before being seen. The doctor from the emergency had a bit of an accent and was very kind and helpful. He was our only good experience. He admitted me and told me that another doctor will check on me in the morning. When I was admitted, and taken to one of the rooms on the BABY FLOOR, the floors were disgusting. The bathroom looked and smelled like it hadn't been cleaned properly in years. I was pretty worried that I would leave with some nasty disease from this place. We were told that the doctor should be in in the morning around 8:00 am. He did not "make his rounds" until 5:00 PM. I'm laying there this whole time, completely fine now mind you- haven't been allowed to eat or drink with no explanation as to why I am not allowed water or fluids, and he pops in for literally 5 minutes to tell me I can go home. He doesn't even provide any answers as to why the health issue even occurred after asking him directly. THIS PLACE IS CRAP. I will never voluntarily walk into this hospital again. read more

This place is horrible, especially the person at the triage window. Very chaotic!! I will never go there again even if I am dying!!!

If this is an example of the ERs and San Antonio good luck and brought a family member that is a police officer had to wait for an hour and a half to see an ER doctor three hours later waiting for the results of her exam and it's 11 AM and now it's 2:30 PM and still hear what happened to first responders that they care for so much so if you are a first responder you do not want to go to Baptist Hospital downtown. read more

My wife was admittmed due to complications during pregnancy. I was scared and worried, not only for her but our unborn child. During the week we were there the staff in Labor and Delivery was awesome. Mercedes, Raquel, Sylvia, Michelle, Jennifer, Maggie, and Melissa not only treated my wife with exceptional care, but me as well. They were attentive, answered our many questions, and made my wife feel as if she were the only one in the hospital. My wife and I can't thank you all enough. Thank you for caring for my two girls. read more

Had a bad experience, went to the emergency and waited 5 hours before I saw a doctor. Then waited another 14 hours before I got a room. DONT COME HERE!!!!!!! read more

While the care from the nurses and their aids varied from mediocre to very good and my Dad's admitting physician seemed competent, I was not impressed by Dr. Knight who I was led to believe was one of the Well-Med's treating physicians. Although my elderly father was reacting well to treatment for blood clots just a couple days after he started the treatment, Dr. Knight insisted on pushing him out of the hospital as fast as possible, ostensibly to save the insurer, the hospital, and Well-Med money. When my father's caregiver tried to contact Dr. Knight she called and left a message with a wrong number. I was so distressed that I have asked the Texas Attorney-General's Office to investigate this action, which appears to me to be putting profits over people and inconsistent with a medical doctor's Hippocratic oath. If there was more too it, the doctor should have explained not avoid contact. Instead, she has forced possible legal action to find out what she was really doing. In any case, I would avoid Baptist Hospital in downtown San Antonio because of this experience despite the otherwise relatively adequate care. read more

I had to stay here for a whole 1 1/2 after having my baby and the staff was wonderful loved the ladies from L&D in the day I loved Melanie she was real nice and helpful with everything and from the Night I loved Jackie and I think her name was Daniela they helped wonderfully while I was having my baby! Then when I went to recovery, that's when things went south, the nurses from there were wonderful especially Tammy she was great while I was being diagnosed with PPD and helping me calm down while I was crying and being hysterical but one complaint I do have was when I was showering I couldn't take my time cause my room would flood and I don't even take long showers! It was already flooding in my room (304) within 5 minutes of me being in the shower! I slipped twice and cleaned it up myself and the day that I was discharged, my boyfriend showered the whole room floor was puddly and more flooded than usual and Tammy came in and had to get housekeeping to mop it up. They told me that if I didn't want the room to flood to ask the nurses for extra blankets and put it at the edge of the shower.They said they were going to move me to another room but luckily I got discharged that day. read more

Where do I begin... My 59 year old mother went to the ER one early morning and was admitted for a bowel obstruction. When I went to see her in the hospital the next day, she had a tube down her throat and had extreme anxiety. She said the nurses weren't answering her pages to the front desk, even after sitting on the toilet for an hour waiting for help in the bathroom. After the fourth day of being in the hospital she had had enough but the doctor wouldn't release her until she had another CT scan. My mother would call me crying in the middle of the night or during the day while I was at work telling me that she wasn't getting her meds, or that no one was checking on her for hours - no one was helping her to the bathroom - she would hold her waste for hours because she couldn't get help to the bathroom. Most of the staff was rude and when I was visiting her I could hear other elderly patients yelling "Help!" or calling "Nurse!" because no one would go see what was wrong with them. It is sad and awful. My mom is supposed to get out today and we can't wait. We will never go there again! And I would not advise anyone to go or take their family member there either! read more

I am essentially trapped here. Broke my leg and told the ambulance to take me to Methodist, but they brought me here and 9 days later I am still here. This is despite my surgeon recommending immediate acute rehab after surgery 7 days ago.The hospital is blaming my insurance company, but insurance claim they've granted necessary approvals and are just waiting for final paperwork from the hospital only the transfer is now to skilled nursing because a Dr who has never seen me did the peer to peer with my insurance, not my surgeon. It's dirty and they've repeatedly tried to give me the wrong medications, including for high blood pressure even though I don't need BP meds. Fortunately my husband and I have medical backgrounds so have been changing my surgical dressings ourselves. 7 days post surgery I've had no follow-up scans. I can't just check myself out because it would be against medical advice leading to potential insurance and/or legal problems. I've been requesting a transfer since first arriving and my husband and I only agreed for me to have surgery if I was transferred immediately after. That was 7 days ago. This is just the tip of the iceberg of what's been going on. I've logged as much as possible via photo's, posts and texts, including pics of the urine from a broken commode left on the floor of my room for 7.5 hours. Finally reached out to our attorney late today when I realized that once again I wasn't being transferred. It's horrendous care/lack of care and I'm sure they're going to bill me in addition to my insurance. I don't see how this won't go full-blown legal short of them transferring me tomorrow and never charging me a penny for my time here. I'll also be going after the transporters who brought me here in the first place. Luckily I've not been medicating so have been able to put a good file together with help from my husband and a couple of medical professional friends who've visited. Husband is lodging formal complaints with various medical entities tomorrow so hopefully they will be investigated. If none of that works I'll be going to the media. read more

My grandma was sent there by ambulance. Once she got there they checked her in then forgot about her. Not one nurse or doctor went to see her. Finally after 4 hours she checked herself out. Never going there again! read more

great nurses and cnas old hospital though. how is it possible that the patient room bathrooms are not wide enough for a walker? barely handicapped accessible read more

Requested an over charge of our deductible of $569 on 8/29/2017 with Mel in customer service. She said it would be submitted for approval and we should receive it in two weeks. Called on 9/22/2017 spoke to Brie who said it was submitted for approval and would take 6-8 weeks, then emailed billing 10/2 and the responded via phone on 10/17 I receive a phone call from Taylor who said she would call me back by 10/19. Guess what? NO PHONE CALL! Talked with billing just now on 10/20. IT WAS JUST APPROVED YESTERDAY FOR A REFUND AND WE WONT SEE A CHECK FOR SIX TO EIGHT MORE WEEKS! YOU CAN CASH MY CHECK WITHIN 24 HOURS BUT YOU TAKE 16 WEEKS TO SEND US A REFUND! I'll believe it when I see the check. My calendar is marked. If I don't see it I will send you to collections! read more

My boyfriend was there for 1 1/2 weeks! Some of the nurses are rude! Had a bad experience when he called for the nurse all you could hear is laughing and talking! Then the CNA shows up to the room laughing! One nurse during the day shift was rude like she didn't want to be at work! There were 2 nurses that were extremely nice, Jose was awesome & Cameron was awesome! read more

I was at Baptist Medical Center in December and received the worst care. I was misdiagnosed. I went in for low blood sugar and ER physician diagnosed me with a Migraine headache. I called to complain and spoke to risk manager. I told her my concerns. I am now being billed for over two thousand dollars for services that were not given. No one from baptist will help me. They want their money. They do not care about the patient. Worst experience ever. Do not go to any baptist facility. read more

April 29, I went for my post op appointment, to find out, I have an infection in the breast I had the 2nd partial mastectomy. How did I get an infection if the OR was sterilized and clean? Between the horrible experience and this infection I would advise everyone of my family members and friends to stay clear of the Baptist Memorial Hospital downtown San Antonio. read more

Staff was super rude here. Everyone seemed to be in a bad mood. Poor communication. Needs to be up kept or renovated.

First of all I would like to express my disgust for this place by explaining that I downloaded Yelp and made an account just to post how this is the most atrocious hospital I have ever been to. where to start? There wasn't a pleasant moment in this hospital. First we got there and they wouldn't let me in to go be with my sister(nor would they let her biological mother) while she was giving birth because I didn't have my ID, they wouldn't even let me on the floor so I had to wait in the er. She repeatedly asked for me, I showed them a picture of my id and pictures of us together, they talked to the boss and he wouldn't allow it, when it was clear she was with us. So then we went out to go get food and came back to a locked down prison basically. All the doors were locked besides the er. so we had to walk all the way around. I'm still fine, I'm a very calm person and dealt with all of that. The hospital is also very nasty, it smells bad all around, you can tell it doesn't get maintained because the emergency pull switch was missing in the bathroom. A good way someone can die from not being able to get help. While we were sitting in the er we noticed that everyone that worked there were VERY lackadaisical. No one really doing there jobs, all the security guards were outside talking along with other doctors while there is a full house in there, people moaning and crying in pain for awhile. So now to my sister. We called the hospital before we left to let the doctor know we were on our way, the lady says alright she'll find her. Once my sister is about to give birth to the baby we find out the doctor is on vacation. That took over 8 hours for some reason.Awesome, so then we had to wait for another doctor who was in the hospital the whole time. There was no OBGYN present throughout most of this. So it's some interns and nurses working with her. ignorant people that didn't seemed qualified. They also never gave her pain medication so she is in pain the whole time. And when they finally decide its to late so then she has to have it natural. She's screaming and crying the whole time. There's other small stuff to but I won't bother because this one of the many one star reviews of this shit hole. I WOULD HIGHLY RECOMMEND GOING TO METHODIST. read more

My experience as a family member recently was terrible (& I know what to look for being that I am an emergency room nurse). The downtown Baptist is a huge hospital and things get missed. Mostly I have a complaint about the fact that in telemetry,I wasn't given the correct date for my dad's surgery by a nurse and caused my dad (the patient) to stress out that it wasn't done the day they had mentioned,then he was put in contact isolation & no one could tell me why,then I was told it was the wrong patient & removed from isolation to our surprise and releif. He was then placed on isolation again because order was never discontinued & I finally got the reason why. Also on the evening of his discharge,I was never called re: the time of discharge,even after leaving the primary nurse my phone number. This experience to say the least left me shell shocked and in disbelief that with all our technology that some simple basics have been lost. I will definitely use this negative experience to assure that I never loose the sense of caring,listening and empathizing in my career. I have to say the caring attidtude came not from the nursing staff (ther were some exceptions) but from the exemplary medical care from his surgeon and his primary care dr. for which I am totally grateful for my father's wellbeing. The one star rating goes to housekeeping and dietary. Thank you Baptist for showing me how to be the ultimate patient advocate. read more