Our Septic system decided to overflow on Christmas Eve. I emailed Kurt, explaining the situation…read moreand said that I understood that it might be awhile before I heard from him because of the holidays. I received an email from him at 6:30 AM on Christmas day, saying he received my request and would get me on his schedule. What a pleasant surprise.... And what a Prince you are, Kurt.

Kurt's has a website: "Known for our prompt and reliable service, we are the premier family-owned…read moreseptic service company in Mason County." This was my second service call with Kurt's and unfortunately, he fell flat on his face! I scheduled another pump out on my mother-in-law unit with Kurt's, as he handled my previous problem so well. I gave him the option of picking the date and time, so as to fit his calendar and 7/25 in the mid to late morning was HIS choice...Perfect! Support local business. My Tuesday morning appointment came and went but without Kurt's. No phone call, message , nothing! Straight up NO SHOW! Early afternoon came and progressed into late afternoon and then, just before 4PM and 6 hours late, he did call to say "he wasn't coming. I'll try and re-schedule you in a couple of weeks." Kurt further said "I couldn't come out for your service today anyway since he had to empty my truck before 3PM. Kurt could have called earlier with "Sorry, this afternoon for sure, maybe later, just really backed up" or how about just a simple "cant' make it," but instead he simply pissed away my entire day, knowing he was overbooked and would not be keeping his own appointment A simple phone call early in the day would have saved all this grief...certainly NOT my definition of a Prompt, Reliable or Premier service. Kurt is a busy man and he clearly has far more business than he can handle. I do wish him success and a bright future but keep all this in mind if you're really looking for a reliable Septic Pumping/Service.

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

We had Sterling come to do our septic check for moving. They reported that we had issues with the…read moremain line to the house and it would cost $5000 and digging up the side of our house. Fortunately, we got two other septic companies to look at the project. We have learned that the main line they scoped is NOT even part of the septic system and did not need to be scoped. So they charged us for unnecessary work. The company we hired to do some recommended work helped us navigate the county offices and saved us several thousand dollars. The cost of having other companies review our project was costly, but there was no destroying our side yard and the final project was much less expensive. I would be wary of hiring them.

Last Thursday I called to ask someone to come consult about getting hot water faster to my kitchen…read more We made an appt for the next day, Friday afternoon. Friday morning I received a call saying that the technician had an emergency and wouldn't be coming. We rescheduled for today, Monday the 26th, in the morning. Saturday I received a call to confirm for Monday morning. After waiting all morning with no technician and no phone call, I called to find out what was going on, and was assured the technician was still scheduled to come, and would call when he was on his way (as had been the plan all along). By 2pm still no technician and no phone call. I phoned and canceled. This is atrocious customer service. Simple courtesy would dictate that as soon as it was known that the technician was running late, I should have been notified. Unacceptable.

I recently had a septic issue and called flohawks. They sent Frank out, same day (which was such a…read morerelief!). Not only did he arrive when they said he would - he was the BEST technician I've had work on my septic in the 11 years I've lived here. I've had a series of issues with my system and have had at least 10 septic people here doing work, inspecting, etc and not one of them told me that there's a filter inside the tank that I'm supposed to clean monthly. Monthly! I had no idea, so I hadn't done it. And my toilets had stopped working. Frank explained the system brillantly, he made sure I understood fully and he was so cheerful about the whole thing. He cleaned and pumped the tank, made sure all systems were a go inside the house and really went above and beyond to make sure the problem was solved and that I knew how to prevent it moving forward. I cannot say enough great things about Frank - he's incredible and I appreciate him and his amazing customer service beyond words!

Absolutely I feel fortunate to have found them. Late one night the septic alarm went off for first…read moretime since we moved in 18 years. Stopping the blaring was not easy (because the malfunctioning alarm off switch, a mislabeled electrical panel, and more. Anyway, in the morning hubby called the septic company that most recently pumped our tank two years ago and was told about the diagnosis service charge and that they'd probably need a $600 pumping before they could work. And if they diagnose electrical (like pump or the alarm box), they need to call the electricians who'd have another service charge... in the meantime, I searched online and saw the rave reviews for Kitsap Septic. So, I called and was told it sounded like electrical issues (pump, floats, and the alarm box) and that it's doubtful our tank needs pumping! I was told to call Aquarius pump and they'll prob use a sump pump and then take care of things quickly, correctly, and at a reasonable price. (And if the tank does need pumping, they'll call him.) It all went exactly as expected. Aquarius Pump came e as to the next morning and got it working enough to use the plumbing, but said to fix it properly, he'd need to return to replace the pump and alarm box. In another couple of days, it was just a memory. Except we now have a fantastically honest and highly regarded Septic service who I feel about recommending!!!

We suddenly realized our septic tank needed to be pumped right away and called Kitsap Septic. We…read moreused them a year ago and were thoroughly impressed with their service. I've been lax in checking and clearing the filter and now we've literally paid for it. It isn't cheap to pump the tank but that's what the guys had to do. But let's go back in time to earlier this morning. When I called the office to set up the service I talked to Darren who was extremely friendly and was clearly dedicated to providing excellent customer service. He was hopeful his guys could show up today, which is exactly what they did. A two-man team, headed by Ross, arrived not quite two hours later. Ross is a jovial guy who laughs freely and shares his good spirits with you. I immediately liked him. He and his partner made quick work of pumping the tank even though the tank design presented problems, something other companies we've used have complained about. Ross gave us a refresher course in checking and cleaning the filter but just HAD to let us know that if I'd kept that filter clean we wouldn't have needed the tank pumped. In fact on the paperwork he left with our receipt, he estimated the tank shouldn't need pumping for another three years. So, now slightly poorer but much wiser you can bet I'll be keeping up on keeping that filter clean.

We are selling our home and needed our Septic tank pumped. We originally called Hemleys and they…read morecame out & pumped the tank. Then they said it was cracked and needed an inspection to see what they could do. The inspector said they could fix it so we scheduled. We were busy with our other house build so didn't get back to see the work for 2 weeks. When we got back, NOTHING had been done & no phone call or email. It took me 4 days to get ahold of someone to ask what happened. We decided to call another company and see if we could get some help. We contacted Dano's Septic and they sent out an inspector to assess the issue. He said that they could do the work and we scheduled it. They just completed our job and did AWESOME work. They even raked up around all the new risers. They were professional, courteous & did what they said they would WHEN they said they would. Extremely happy with their service and would definitely use them again.

Evidently Dano's family run business has been bought and brought under an umbrella with a bunch of…read moreother small, local septic companies. During our first septic emergency in over 20 years of using Dano's, we felt we'd called a service company that has forgotten that getting their customers back on line in an emergency is their #1 job. It took an emergency and some quick review reading online to find a small, independent company to show us real customer service! Dano's explained on the call the costs we'd incur from the $250+ service fee, hourly repair cost, $600 pumping charge on a tank they pumped 2years ago necessary for diagnosis, and the possible need for them to call in the electrician with another service fee, etc before anyone fixed anything. Confident we had an electrical issue if not 3 different ones, we called a highly 5-star reviewed guy who listened to our issues, diagnosed the probable root of the problems, and told us to call Aquarius Pump directly, adding that they'd prob use a sump pump and if in fact the tank needs pumping they'd call him. Easy-peasy. The next morning Aquarius had us able to use the system, but not fully fixed, and a couple days later with the new pump, floats, and alarm box, the emergency was over. No evidence of repairs to the lawn, and we knew who to call in the future, and recommend to others... and it won't be Dano's! PS The name I highly recommend is easy to remember if you live in KITSAP county and are looking for a SEPTIC company, lol.

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Epic Customer Service! After speaking to more than 4 different Pierce County / Gig Harbor Septic…read moreCompanies, Hemley's offered the best prices and immediate service. The others had add ons and higher prices. The service agent understood what I needed right away and provided excellent service. Just call & you will experience the same outstanding support for your septic needs. :-)

I called Brent Nuckels construction after several weeks of frustration over a failing septic. There…read morewere backups into the home and foot dragging by another company. It was truly nightmarish. I started calling around to alternative septic companies and had a lot of trouble getting calls returned or a commitment to perform. I had worked down the list of septic designers in Kitsap County with no satisfaction until I hit the "N's". When I dialed Nuckels construction, there was no voice mail or stonewalling. Holly Nuckels answered the phone and immediately instilled confidence with a line of questioning and suggestions that demonstrated a profound understanding of septic technology and process. She promised to take on my project immediately and see everything through to completion. She and Brent were on site within a day and all my cares and worries evaporated! They cleared the existing failed field to a degree that held us through the permitting and construction arc. This was a complex, extensive replacement that including rehoming the entire drain field. Naturally I expected a lot of disruption to the landscaping, but was amazed at the care the crew took to try to preserve any established planting in the impacted area and to carefully remove all debris and level and tidy up the site in preparation for my landscape restoration. I simply cannot say enough about how grateful and impressed I am with the work this company did for me!

From the owner: Brent Nuckols Construction, Inc. is a small, family-owned business that specializes in septic…read moredesign, installation and maintenance. Whether you have a new construction project or a failed system, we can provide you with the design, installation and Monitoring and Maintenance for your new septic system. We pride ourselves on providing consistent, high-quality work and customer service at a competitive price. Because we are a small business, you are assured that you will be dealing with the same people throughout your project.