Last Thursday I called to ask someone to come consult about getting hot water faster to my kitchen…read more We made an appt for the next day, Friday afternoon. Friday morning I received a call saying that the technician had an emergency and wouldn't be coming. We rescheduled for today, Monday the 26th, in the morning. Saturday I received a call to confirm for Monday morning. After waiting all morning with no technician and no phone call, I called to find out what was going on, and was assured the technician was still scheduled to come, and would call when he was on his way (as had been the plan all along). By 2pm still no technician and no phone call. I phoned and canceled. This is atrocious customer service. Simple courtesy would dictate that as soon as it was known that the technician was running late, I should have been notified. Unacceptable.

scheduled septic service and inspection. they we're supposed to be there between 8am and 12pm. got…read morea call late in the afternoon saying they were running late. I called around 5pm and was told they were on the way. an hour later they called and said they had to reschedule. next day they said 8am to 12pm. I called around 2 pm and was provided no information except they would pass my info along. they called at 630 pm and asked if they could reschedule. both times we called the dispatch lady wasn't polite and provided no answers. please do yourself a favor and find a different company. absolutely the worst service. I think they just take overbook on purpose. keep you on the hook and hope you don't find another option. This is the first yelp review I have ever left. I specifically asked on the first night they canceled to please let me know if they weren't going to be able to make the next appointment. It was time sensitive as we are selling our home. Wish I could give zero stars.

We had an emergency septic issue, and this company came out promptly to triage the situation. From…read morethe very beginning, they were highly professional, knowledgeable, and compassionate. They understood how stressful the situation was for our family and treated us with genuine empathy and respect. We were so impressed with their service that we later used them to pump our septic tank as well. Their pricing was reasonable, their work was thorough, and the entire experience was handled professionally from start to finish. I highly recommend this septic company to anyone in need of reliable, professional, and fairly priced service. It's clear they truly care about their customers.

When I called for the estimate the guy on the line was very cordial. I had already called another…read morecompany to compare prices, so was prepared to pull the trigger (or not) on the call. They were better price-wise, able to set up an appointment that was soon enough for me. When the truck arrived, the driver was friendly and efficient. I also heard from her (this wasn't the first time I'd heard this) that Costco TP is bad for septic systems, as it doesn't break down, necessitating pumping in shorter intervals.

They have been excellent the years that they have been doing our Septic Service. They are thorough…read morewhenever they do any work and inspections. They also answer all questions I have asked about what I should and should not do regarding my septic system as well as my drain field. I highly recommend them as we have dealt with others and have not been happy. I have recommended Quality Septic & Excavation to our neighbors for there service and value.

From the owner: Quality Septic & Excavation provides high quality services at an honest price…read more Veteran & Senior Discounts Available Call Today For Free Consultations. 360-265-9062

Our septic system backed up into our house last night after doing a load of laundry. Not a fun…read moreexperience, but I had pushed it too far, knowing the tank needed pumping a few years ago. My husband called them after hours and they got back to him first thing in the morning. We had an appointment this evening, which was far sooner than I expected. Michael and Dallas showed up already beat from a long day, but were friendly and very respectful of our property. While they took care of pumping out the tank, cleaning the filter and clearing the baffle, they took the time to explain to me what they were doing, why they were doing it, and showed me how to care for the system between regular service. They put up with me standing out there asking questions and were as gracious as they could be. They're also both incredibly hard workers who manage their time perfectly. 1000% I will be calling them for my regular service and recommending them to my friends and family. Not only were they timely, their prices do not break the bank.

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Zach from Kitsap Septic pumped our tank for us today. I was kinda worried because that had not…read morebeen done for 13 years. He pumped it successfully with no problems and indicated that it looked to be in good condition. Awesome job, thank you so much Zach!

Absolutely I feel fortunate to have found them. Late one night the septic alarm went off for first…read moretime since we moved in 18 years. Stopping the blaring was not easy (because the malfunctioning alarm off switch, a mislabeled electrical panel, and more. Anyway, in the morning hubby called the septic company that most recently pumped our tank two years ago and was told about the diagnosis service charge and that they'd probably need a $600 pumping before they could work. And if they diagnose electrical (like pump or the alarm box), they need to call the electricians who'd have another service charge... in the meantime, I searched online and saw the rave reviews for Kitsap Septic. So, I called and was told it sounded like electrical issues (pump, floats, and the alarm box) and that it's doubtful our tank needs pumping! I was told to call Aquarius pump and they'll prob use a sump pump and then take care of things quickly, correctly, and at a reasonable price. (And if the tank does need pumping, they'll call him.) It all went exactly as expected. Aquarius Pump came e as to the next morning and got it working enough to use the plumbing, but said to fix it properly, he'd need to return to replace the pump and alarm box. In another couple of days, it was just a memory. Except we now have a fantastically honest and highly regarded Septic service who I feel about recommending!!!

I received a response using their online quote request right away. It was reasonable. I approved it…read moreonline and was immediately contacted regarding scheduling. The staff was organized and efficient when scheduling my appointment. They let me know they were on their way, showed up on time, the technician was friendly and competent, and all the work got done perfectly for the price quoted. And I received all the documentation via email promptly afterwards. It was VERY EASY. It doesn't get better than that. I will continue to use them for regular service in the future (this was for a riser install/modification).

Evidently Dano's family run business has been bought and brought under an umbrella with a bunch of…read moreother small, local septic companies. During our first septic emergency in over 20 years of using Dano's, we felt we'd called a service company that has forgotten that getting their customers back on line in an emergency is their #1 job. It took an emergency and some quick review reading online to find a small, independent company to show us real customer service! Dano's explained on the call the costs we'd incur from the $250+ service fee, hourly repair cost, $600 pumping charge on a tank they pumped 2years ago necessary for diagnosis, and the possible need for them to call in the electrician with another service fee, etc before anyone fixed anything. Confident we had an electrical issue if not 3 different ones, we called a highly 5-star reviewed guy who listened to our issues, diagnosed the probable root of the problems, and told us to call Aquarius Pump directly, adding that they'd prob use a sump pump and if in fact the tank needs pumping they'd call him. Easy-peasy. The next morning Aquarius had us able to use the system, but not fully fixed, and a couple days later with the new pump, floats, and alarm box, the emergency was over. No evidence of repairs to the lawn, and we knew who to call in the future, and recommend to others... and it won't be Dano's! PS The name I highly recommend is easy to remember if you live in KITSAP county and are looking for a SEPTIC company, lol.

Great People they installed new entire system in my home before I bought it, then 5 years later I…read morecalled for service and they proved themselves to be super honest, a great surprise in today's world.

Mike is the best at septic repairs. Very competitively priced. Super quick too! He had a new pump…read morein within couple hours. Great people! Recommend highly.

I called Brent Nuckels construction after several weeks of frustration over a failing septic. There…read morewere backups into the home and foot dragging by another company. It was truly nightmarish. I started calling around to alternative septic companies and had a lot of trouble getting calls returned or a commitment to perform. I had worked down the list of septic designers in Kitsap County with no satisfaction until I hit the "N's". When I dialed Nuckels construction, there was no voice mail or stonewalling. Holly Nuckels answered the phone and immediately instilled confidence with a line of questioning and suggestions that demonstrated a profound understanding of septic technology and process. She promised to take on my project immediately and see everything through to completion. She and Brent were on site within a day and all my cares and worries evaporated! They cleared the existing failed field to a degree that held us through the permitting and construction arc. This was a complex, extensive replacement that including rehoming the entire drain field. Naturally I expected a lot of disruption to the landscaping, but was amazed at the care the crew took to try to preserve any established planting in the impacted area and to carefully remove all debris and level and tidy up the site in preparation for my landscape restoration. I simply cannot say enough about how grateful and impressed I am with the work this company did for me!

From the owner: Brent Nuckols Construction, Inc. is a small, family-owned business that specializes in septic…read moredesign, installation and maintenance. Whether you have a new construction project or a failed system, we can provide you with the design, installation and Monitoring and Maintenance for your new septic system. We pride ourselves on providing consistent, high-quality work and customer service at a competitive price. Because we are a small business, you are assured that you will be dealing with the same people throughout your project.

I would absolutely recommend these guys! Very professional and fast. Right on time. Priced well.read more

We bought a house in Belfair and needed an inspection and pumping right away. After contacting a…read morefew places we found Mike. He was able to accommodate our time frame and was reasonably priced. Came out and took care of everything, he is very nice and helpful. Definitely recommend!