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    Quality Tile and Construction

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

    Services - Quality Tile and Construction

    New room addition

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    10 months ago

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    LL Flooring - Hamilton

    LL Flooring - Hamilton

    (16 reviews)

    Ordered approx 1300 sq ft of flooring at $6/ft. Half the product was manufactured in 2021 and half…read morein 2025. Stain colors did not match. Charged me 25% restocking fee. You do the math. And they acted like it was my fault because disclosure says there may be variations.

    *Updates* *Lumber…read moreLiquidators submitted a charge I did not authorize for $325.10 on 9/4 at 5:20pm (Chase verified the time of charge)! I've emailed them about this fraudulent charge and have yet to receive a response. Shocked to see this crude scamming. Refusing to issue a full refund is typical corporate scummy business practice but submitting a false charge is an unethical act that usually only businesses of lesser sophistication pursue.* Picture of fraudulent charge below! "Lauren R." has responded on behalf of Lumber liquidators with the predictable corporate PR 101 cookie cutter damage mitigation response. They have not reached out to make this right!* Tl;Dr: This company increased the price AFTER I paid the invoice and by 14%! When I canceled the order due to them violating our contractual agreement, they refused to issue me a full refund. I had to hound them and was lied to numerous times and still have not received what I am owed. To add insult to injury, all of the employees I interacted with were apathetic and profoundly rude. On Friday, 08/27/2021, I paid the invoice in full. On Monday, 08/30/2021, the material was delivered. On Thursday, 09/02/2021, at 4:26pm, they called to inform me that they had made a "mistake" and that I would have to pay an additional $162.00 AFTER I paid IN FULL for their services. The salesperson then belittled me telling me there was nothing he could do since I ordered "cheap" flooring as if that should be at all relevant to whether or not you rectify a mistake the company made. He acted like they were doing me a great favor for charging me $1, 311.81 to install laminate on a 150 sq. ft. room. When I told them I wanted to cancel the job (as not only was this unethical but made their price exceed their competitor) they refused to pick up the material without charging an additional fee. I had to lug the material down my stairs and into my car (whilst recovering from Hernia surgery) to return it to the store. The employee didn't even have the decency to put on the typical customer service act and pretend to care or apologize. Once at the register, I had to prod him into revealing that I wouldn't get a full return but a partial minus delivery fees of "$221.00". I asked to confirm how much the refund would be and he told me the amount minus "$230.00" Two days later I received refunds that added up to the price I paid minus $261.73. The delivery fee was $229.00 in actuality as per the paperwork from the invoice. (A ridiculous price as the amount of flooring was able to be transported in my compact car and required only one person to move. Moreover, I wasn't even given the option to pick up the material which I certainly would have had I been allowed and known how easy it was and how much the delivery fee was.) Back to the delivery fee: I called the store to ask where the remaining $31.73 ($261.73-$229.00) of this already inadequate refund was. I was rudely told that I had been refunded the correct amount. I broke down the math for the salesperson and he changed his story, now revealing that the rest of my refund was being withheld because I only returned 6/7 boxes. This is a patent lie. I returned all of the boxes. When I called him on his bluff, he insisted that I stole the box of lumber worth $17.00! After we exchanged words, he escalated the situation and threatened me twice. Finally, after cooler heads prevailed he said he would "do me a favor" and give me $17.00 for the box of lumber he falsely accused me of stealing. I informed him that I was missing $31.73 not $17.00 and he said the rest was tax on the delivery fee. He could have told me part of the missing money was tax at the beginning of this conversation but did not. After I ran the calculations whilst on the phone (something he couldn't even be bothered to do) I agree that that made sense however the tax amount was a dollar too much. He refused to give me this paltry amount that I argued for on pure principle and told me to "take it or leave it" and call "corporate". The corporate hotline wasted 30 mins of my time waiting on the phone and they only gave me back a $1.00 for which I have to go through the tedium of printing, signing, and scanning an agreement instead of just issuing this tiny amount like any normal half decent company. Avoid this company like the plague! Wish I could post the video and audio recordings I have as evidence in addition to the pics below.

    Aroma'z Home Flooring & Design

    Aroma'z Home Flooring & Design

    (19 reviews)

    We've gone back and forth on whether to write a review, as it certainly isn't a good one and we…read moredon't take these things lightly. However, the work Aromas did on the floors of our home is so atrocious that others should be made aware. We had a pipe break in our home last year and it caused significant damage to the first floor and the basement of our new construction home. On the first floor, one half of the wood floor needed to be replaced (ironically, the poor leveling from the builder allowed for only half of the floor to be impacted). Because we were new home owners, brand new to the area, and expecting our twins in less than two months, we went with the recommendation of a local expert and hired Aromas to do the floor. We continue to pay the price for this poor decision, as the quality continues to deteriorate. The repairs took over a month, and despite a lot of back and forth about mismatched coloring, wood marks, etc., the floors were "completed" with numerous splits and defects. Enough so that the company's owner came out to see the work. While they attempted to fill some of the larger cracks, it was done very sloppily and fixed nothing. What's done is done, but it's shocking to see how one side of the floor differs from the other. Please see the included photos for proof. The difference in quality is obvious and it's unfortunate. In retrospect, I wish they took longer to provide a higher quality product. But more than anything, I wish we never hired them. The floors split more and more every day, and are now becoming hazardous to our small children who are now crawling and running around with bare feet. Be warned.

    I will start by saying we are extremely happy with our new kitchen and the work that was done…read more However, the process to complete the job was a nightmare. The communication between workers, project managers, and office staff is nonexistent. We were constantly on the phone trying to figure out what was going on with our project and when workers would be returning. It reached the point where we had to threaten to have someone else finish the job Aroma'z started. Small finishing touches took multiple attempts to complete correctly. I don't know if the job would have ever been finished had we not been on top of them calling constantly to get workers to come out and finish up. Overall, the work was done very well, specifically the tile floors, backsplash, and countertops. You will not be upset with the finished product if you can tolerate the process, but we will not be using them for any future projects due to the lack of communication.

    Quality Tile and Construction - contractors - Updated June 2026

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