Professional and timely repairs for my Mercedes Benz. Appreciate the updates and being able to…read moreschedule my pickup time by using the lockbox after hours.

The needed repairs were professionally done in a very timely and cost effective manner. The staff…read morewas very customer oriented. I was consistently kept informed of the repair time frame and they provided no cost transportation. I plan to use their services for future repairs.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

They have the WORST communication here. I was promised call back that never happened. You have my…read morevehicle like just call and give the updates you are supposed to give. They were doing warranty work and it took them a day and a half to even send the quote off for approval. Who ever thought the hard part of getting warranty work done would be with the shop trying to fix it. They have lost my business and I will never recommend them again.

For years, we have always taken our Avalon to the local Toyota dealership. Due to a decision of…read moreconvenience and a sense of adventure we decided to try something new and in doing so, we found Blackwell to be the exact opposite experience we always got from a trip to the dealership. With fast turnaround, frugality with my money, timely communication about options, status and repairs made that did not have to be "fixed" again due to a missed diagnosis or poor work, it was truly a great experience. As a result, we will be using Blackwell from now on. Cannot recommend these guys loudly enough.

On our roadtrip from California to Georgia, our car had its engine light on. We went to the closest…read moremechanic and it had been the best that I've ever been! The gentleman in front was so kind and accommodating. We ended up having to stay at the store, one wait was just to check and then another 2 hours was for the fix. They had waiting rooms (with a nice TV, reclining couch, free snacks and drinks, and chargers). The bathroom was so nice! Had many accommodations and a warming toilet seat. Even though the car issue damper the roadtrip experience, this shop was a blessing!

I called this morning and spoke to the GM Jason, explained what was concerning with my vehicle, and…read morewhat I needed. He was super attentive on the phone and told me to come in straight away. I didn't even have an appointment & when I got there- they took my car back and started investigating. This only took about 20 minutes when Jason came out and showed me what was wrong and what things they could do to Make it better. The one thing that I can appreciate so much is how he didn't try to up-sale anything or force me to get something done. He was very professional, showed me pics from his phone that showed where my possible leak was, and explained what options I had to fix it. Everything was done and completed in a jiffy & could not be more thankful!

Amazing service ! The car broke down with a broken coolant hose on our Bmw X5 and Maxi was able to…read moreget the part in 1 day!! Great customer service! Thank you Maxi . Highly recommend this place.

We drove from Florida to Tennessee to visit rock city among a few other places…read more.. We must've ran over something that pierced the tire ... my husband decided all four tires needed to be changed because we were going to drive all the way back to Florida and the tires were getting worn... these guys did a great job and in record time!

Everyone at Fast Lube on Broad Street was nice, knowledgable and efficient. I highly recommend them…read morenext time you need an automotive service.

Premier is BEYOND premium! Wishing I could give 10 stars…read moreout of 5. This nightmare has been the BEST Blessing of the millennium ‼ Trying to find a repair shop on a Holiday, a thousand miles from "Home," being warned NOT to drive my Precious Lincoln by all internet informatics- absolute outlook being gloomy; I woke New Year's Day searching, being told (when I DID find an open shop) that my MKT needed dealership care- I reached out to Premier Automotive Specialists..... My Nightmare immediately turned into a dream come true. Josh was confident that THEY could take great care with my car anything and everything would be just fine. They offered towing if necessary, and (unbelievably) immediate service!!! This Connecticut girl actually got her car started and followed her friend on over to Ooltewah to Little Debbie Parkway and The Best ( most beautiful) Sight of the New Year's ever! I've never seen or experienced anything like THIS place. I felt like I was at a five star hotel. When texted while awaiting diagnosis- I was shocked in two ways.....The severity of and the number of issues, Their access to parts immediately, their ability to remedy each and every malady and malfunction and SAME day service. Practically the entire charging electrical system, belts, brakes, differential servicing, truly too much to mention here. My worries regarding price point quickly addressed, and again my worries just evaporated. These folks really did a weeks worth of work on my Precious Lincoln MKT in a SINGLE DAY‼. I've found MY favorite, MY Premier place of choice for any and all car care needs. Josh and Mike along with the entire team of experts were 100% over and above EVERY hope or expectation. The price points? Amazing- now, if only I could manage to find the right words to describe the Good Will, or Great work this miracle team performed for me today......the Peace of mind that comes with their thorough safety inspection alone is priceless. Their communication along every step of the way was unlike any other ever. No regrets-this entire experience actually such a GREAT surprise-I never thought this horrible start would bring me such happiness. Thank them for me (again) and your Welcome, in advance for this honest and true recommendation!

If I could give 0 stars, I would. Do not bring your car here…read more The people that work at this location WILL scam you. They towed my car from a Firestone so they could "save me money" on a repair. They quoted me about $300 less all said and done. I told them full-well that I did not want to spend more than $2000 on my car. Over that point, my car is not worth putting more money into in my mind. AFTER the drive shaft was completed, they did a test drive and noticed that the engine mounts were bad. That would be an additional $3500. They explained it was very important that they complete the service because it could cause the drive shaft to fall apart again -- what was just fixed. Also, I had a team member say my car was worth way more than what it was actually worth in attempt to get me to approve the second job plus the scare tactics. They say they offer courtesy cars too, but there were none for us to use for 4 days either. Fast-forward to a week later since dropping it off, the manager ended up giving us a $150 credit. Complete BS. We explained that the initial inspection needed to be done. This way we could be quoted the end cost accurately. They said there is no way to know the engine mounts are bad without test driving it. In the video they showed of my engine bouncing, my car was stationary. Really? Absolutely no way it can be seen? Mind you, in a Google overview: "Yes, failing engine mounts on a 2012 Mercedes C300 can often be identified visually or through a stationary bay test without a test drive. A bad driveshaft affects the driveline while moving, but it does not prevent you from inspecting or testing the engine mounts while the car is parked." Can't make this up. There are several methods to check the engine mounts without a test drive. My car still sounds like shit, too. Waste of $5,500. Don't be fooled by the niceness you hear in your initial call.

They were recommended by my friend, who is also a close friend of the owners. Parking in front of…read moretheir store is very limited and unless you already knew it, they had parking around back but not clear. Service was completed as requested in the time agreed to. I trusted the cost quoted to replace CV joints without research because recommended by a friend and the estimated cost seemed very reasonable. I was called with a cost of repair before they did the work and it was done on time and as quoted. The only frustrating thing was I wanted the car repaired and picked up by a friend since I was going to be out of town on business. I had a check made out to pay for the repairs but when I called I was told they would not accept a check. I reminded her I had stopped by a few days before to set up an appointment and at that time I explained I would be out of town on business and would they accept a check. I reminded her we were both were close friends with dealer who recommended them, she verbally agreed. I even suggested she contact him since I have done business with him over 20 years. She said that was not necessary. However, when I called to get the price and mentioned my friend would bring a check, drop off my truck and pick up my car. She told me she would not take a check. I reminded her based on my earlier visit the week, she agreed to accept a check since I would be out of town. It was no use, she said she never said that. I reminded her of our discussion but she did not remember. Why would I make that up since I came in to discuss my being out of town when making the appointment. I tried to convince her of out discussion but no use so I gave up. I ended up paying a 3% credit card surcharge. Because of this, I decided not to drop of my 2016 RAM because of this issue, I took my business to another auto shop.

Mike is my go to guy for all my car repair needs. Honest and affordable, great mechanic. 100%…read morerecommend for excellent service and value.

My friend Cheri and I were heading down to Augusta when her BRAND NEW TIRE blow a huge hole. It was…read morein downtown ATL and thankfully we pulled into a safe place. We had to go to 2 places to get a new tire. New tire on we made it to Augusta. When we stopped we noticed the tire was almost flat again. Something with tire stem. She made it back home to return the blown tire from MACK SMITH TIRES, LLC. Steve Anderson has refused to honor the warranty leaving Cheri in a really bad spot! She spent $900 on new tires and other services. I cant believe that he wont make it right!!! Beware of this company! This was a very stressful and scary situation. Thank goodness we didn't fall under any harm.

Took our 2018 Dodge Grand Caravan in for a tuneup because it had a miss. Everyone was so helpful…read moreand nice and prices were lowest in town. They found out that there was an issue with the engine that needed to be addressed by the dealer and saved us a ton of money and headaches! I highly recommend Mack Smith Tires and will definitely take my vehicle there again. Thank you for excellent customer service!