Had to call AAA today my 2005 altima started to slip they dispatched quality towing. Sunny got there way before the time I was told got out his truck treated me and got right to business. We chatted the whole way to my home. From me use to driving for a company to his background. If you ever need a tow and you get Quality Towing pray you get Sunny..hes down to earth dude. Has me thinking maybe come Out retirement... just maybe. Nice to meet you you Sunny read more

Car broke down, sitting in the roadside... called AAA and they dispatched Quality Towing. Guy showed up, got to work immediately... once we figured out how to get my car into neutral manually (Jaguar doesn't make it easy!), we were loaded and headed to town. Another truck nearby came to assist since he was in the area - awesome! I see all these negative reviews here and it certainly doesn't match my experience - 5 stars! Trevor was great - despite having to squeeze under my car on the side of the freeway, he was still jovial and professional! If you like good natured, tattoo loving, fun, and professional hardworking guys - Quality Towing has you covered. read more

QUALITY TOWING - My poor Jag in the truck - Towing Near Me

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We got a flat tire on our toy hauler on our way home. AAA sent Omar from Quality Towing to assist us. We were done and back on the road in 40 minutes from the time we called. Well done! read more

I have to say that I the worse and best experience in 24hrs. My car got a flat, Louise could not change the tire, he was going to tow then dropped off the car cause AAA member was not there but was going to be at the drop off site he decided to drop off car a mile and half from where we needed be. The next day Juan came and rowed my car correctly seen the AAA member at the drop off site and towed my car correctly. Found out Louise was towing my car incorrectly and could have Snapped my front axle. If you these people to tow you, make sure that if you use your own tow bar get it back. Ask questions to make sure that they are going to tow your car correctly. read more

If i could give 0 stars i would we were stranded in Escondido and called AAA for a tow. We explained the situation and and were told the tow company would be able help us out. Once he showed up he said AAA wouldn't cover the tow unless we could get to the pavement. We were able to drive the car to the pavement and the driver told my friend "I pick up broken cars". I told him it wasn't safe for us to drive it on the high way and he told me it wasn't safe for him to tow it. He misgendered my friend several times after something was said. I outright asked him if he was refusing to tow our car and he said "NO". HoweverI finally asked his name and he refused to tell me. In the end my friend and I drove the car very slowly back to The house. Should (NOT)quality tow ever show up again i will refuse service. read more

QUALITY TOWING - Tow truck that wasn't quality at all - Towing Near Me

My mother's car was brought here per CHP as it was involved in an accident. New purchase of a used car which all the documents of purchase was inside the glove box but per the tow yard we were not allowed in the vehicle and they wouldn't go inside the vehicle. This place had my contact information, had my lawyers contact information and the car insurance information and contact information as well but they went behind everyone and decided to demolish the car as it was first told to the insurance adjuster. Turns out this was a lie this tow yard did not have the car demolish but the tow yard sold it to a pick you part and now our adjuster is trying to fix everything that happened in the best possible way the insurance can because we couldn't get personal belongings out of this vehicle as this tow yard did things without going through proper channels. read more

Sonny did a fantastic job! Fast, efficient, safe and extremely pleasant to deal with. Definitely recommend and will use again.

Better drivers/employees. Requested a tow through AAA & when the driver showed up, he declined to tow the vehicle for "safety" reasons even though the vehicle was towed previously in the exact same condition without any issues. The driver left me stranded & scrambling to find another tow truck to assist. Been a AAA member since 2003 & had my vehicles towed numerous times without any issues...waste of my time and money. read more

Evans was a fast kind courteous professional tow truck driver that helped me in my time of need and I truly appreciate him good service great quality. Thank you read more

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Tow operator Sonny went the extra mile to help determine root cause of my car stuck in drive. Excellent service, timely and friendly service with my tow. Highly recommend and appreciated! read more

My newer AAA battery failed. I called AAA and they arranged Quality Towing to sent out a towing service technician, Omar A. He was dispatched quickly and arrived ahead of projected arrival. He was personable, communicative, and technically proficient. He explained how to reconnect my key fob to the car computer. All went well. I would request them for service in the future, especially Omar. Brock Sorensen read more

Please read the company's reviews, my son got a flat tire, we called AAA- down hill from there. They said 30 minutes, after 45 minutes we called and they said the driver is on the way, they were lying, my son waited on an isolated dark road next to the freeway for over two hours. I called an spoke to dispatch and he said they didn't have anyone available, I asked him. Why did they commit to AAA if that was the case- he had no answer....read the reviews and stay away from these people- totally the opposite of their name. read more

They did the right thing without any fuss or BS!! My son had his car towed and the driver damaged one of the steering arms when he loaded it. Contacted their office and the manager quickly looked into the situation. He drove up to the shop and our mechanic showed him the damage. They agreed that they caused it and we had a check a week later. No BS just great service for a situation that we were expecting a fight. Thank You!! read more

Hassim was sent to my house by AAA. My car would not start. He tested the battery and it was not working. He installed a new battery. Also, I had a complaint about another problem of it running rough and I knew that wasn't why he came, but he worked some magic with the gas pedal and the car began to run better! This is the best and most complete service I have had from anyone sent out by AAA! I called the office and told them this over the phone, but I also wanted to write it! Hassim was not only skilled, but he was kind and wanted to make sure all of my problems with the car were solved! A STAR! read more

I was in an accident, had AAA dispatch a tow to me and gave me a quote for $8 each additional mile to my house, Victor called me from Quality Tow Fallbrooke and told me it's $12/hr when AAA is set at a fixed rate of $8. Victor also stated that their credit card machine is currently down and that if I had cash on me, gave me a quote for $372 when it should've been $248, didn't think of it as much as I was gonna file a reimbursement claim thru AAA, Victor stated that I will get an email in the next ten min after dropping me off at my home, the next day no email, I called in and spoke to a clerk that I need my receipt from last night tow, she emailed me my receipt for $248 ($8/mile) I told her that I gave Victor $380 cash since he did not have any change on him. Victor charged me $12/mile, therefore I was CHEATED $132. My bill should've been $248 and NOT $372. DONT FALL FOR THEIR BS CREDIT CARD SYSTEM DOWN AND WANTING CASH I will never have this towing company be dispatch to me ever again, such a low class ripping off customers. read more

This morning I was on my way to work....noticed my car was a little wobbly, then it started shuddering. I thought the alignment of my front tire must've gone wonky. I kept driving cause I'm stubborn, until my car was too scary to continue driving haha. I called AAA they used Quality Towing. I met Eddy! He was awesome, fast, and efficient. He talked to me and we had a great chat. He made my crappy morning better. Here's my tire read more

QUALITY TOWING - Towing Near Me

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Avoid like the plague, pay c.o.d with another company and seek reimbursement from A.A.A if you have it. They love taking you out of their service area and dropping you off in another companies area because either they are under staffed or because they really don't care about their customers ( take it from someone that has to clean up their messes multiple times per week) read more

Let's first start off by saying I have been in the business for 24 years, and would not recommend ever using these guys especially if you are being towed any kind of distance. They like to take AAA member to another tow companies area and drop them off, be it they are short drivers or just actually don't care about their customers. Absolutely a disgrace of a company and A.C.S.C should pull their contract in a hot second. Temecula Parkway is one of their favorite drop areas , it is out of their service area. Making member wait again for service. ( take it from someone that has to clean up their messes and calm members down ). I would pay c.o.d and seek reimbursement from auto club before ever using their service.. ( yes that is an option you have) read more

I was driving on the freeway when this towing truck wanted to merge into my lane ( I was on the fastest lane) , I kept on driving and this person decided to cut me off in a very aggressive way I had to break in order not to hit him . Whatever I kept on driving minding my own business changed lanes . And he kept on cutting right Infront of me at that point he was being an asshole so I got on the phone and decided to call his company which I think made him more mad seeing me on the phone , this guy stopped on the middle on the freeway to tell me he was gonna punch me and break my window ( I had both my girls in the car and he did not care .) read more

QUALITY TOWING - Couldn't post the video so here's a piece of him . - Towing Near Me

My motorcycle broke down a couple of miles from home so I called for a tow. I was told to expect pick up within an hour and I would get a call 20 Minutes prior. 2 hours later, after calling several times and being hung up on, I finally reached an operator (the same person I spoke with previously) answered and said they had no record of my call or anything and they couldn't help me. She then hung up. read more

Horrible, dishonest towing company - I would run from them if you can. I was visiting a friend in Temecula before a wedding and got a flat tire in the hills. I called AAA and they told me someone would be there in 45 min, which he was. If that was the end of the story, it would've been no problem at all. That guy shows up, and knowing I have dogs in my car starts opening the door. No problem - I let it go. Then, looking for tools, he starts looking through my glove box (which had cash in it) and generally just scrounging through everything. I finally ask him what he's looking for and I find it. He starts trying to replace the tire, keeps making noises like he's exasperated, then tells me my van needs to be towed. I ask him why and he says: 1. His jack isn't big enough 2. He needs a special tool to get the spare tire off 3. The van is in dirt so the tire can't be changed This is my first time with an issue with this van, so while I believe he's throwing me some BS, I let it go because he says the tow truck driver can be there in 30 min. That was around 230p. I call AAA at 315p and they tell me the tow truck driver has said he's on scene. I call again at 345p and then every 20 min after that because I was in the hills and was wondering if the truck driver got lost. Every single time, they tell me that Quality Towing is telling them that he's on scene. Then they change the story to telling me he'll be there in 20 minutes. Know what time he showed up? 630p - yes, four hours later! All the while, Quality Tow is saying that he's on scene or that he's almost there. When the driver arrives, he tells me that he has been running around like crazy on other jobs. Meaning Quality Tow was lying and saying that he was on his way to me! If it ended there, I would have given them at least one more star - but it didn't! So Charles T, who was awesome, goes ahead and changes the tire. Did he need a special tool, a bigger jack, or to tow my truck out of the dirt? No! He used the same model jack, used his hands to get the spare off (special tool?!), and had no problems whatsoever changing the tire where the van was. Even if I could give this company zero stars, I'd give them a star just for Charles T. It doesn't even end there. AAA communicated to Quality Tow that I was very unhappy. So they called me and said that someone would follow up with me via phone. Did they? Nope. Haven't heard a thing from them. I have never had any company lie so blatantly and repeatedly. I hope AAA drops them, honestly. It would've been one thing if they were honest and said, hey, we messed up and it's going to take a few hours. I would've made alternate plans instead of just standing around by my van on a hot day with dogs inside. But, no, we just sat there in the heat with me trying to keep my dogs as cool as I could because they kept telling me they were coming, were almost there, or were on scene. Liars! read more

I had called aaa a day ahead of time to set up a tow for 6am and i call for a update and they say there driver hasnt gotten in yet ur driver should already be on the job site by 6am not whenever tf you feel like coming out read more

After waiting for 5 hours for a tow through my insurance roadside service. I ended up being saved by a friend's AAA service. Quality towing came within 45mins, loaded up my van and delivered it safely to a local auto shop. Service was fast, safe and the tech was a super chill guy. Everything was explained up front and no hidden fees. With AAA service I only had to pay $25 out of pocket. Got emailed a copy of my receipt for my records! read more

I rode my motorcycle from north county SD to Arizona and back then it broke down 20 miles from home. I called my insurance and they contacted Quality Towing who showed up a reasonably fast 40 minutes later. Upon arrival, Gary the driver let me know that my insurance roadside coverage did not include motorcycle tow so he quoted me $342. I asked if he could wait a moment while I explored lower cost options and he could not have been more cool about it. After taking 10 to 15 minutes to call four other tow options I found that the best cash price was only $50 less and I would have had to wait another hour or two, so I went with Quality since they were already there. It's apparent Gary understands and appreciates owning nice bikes so he took his time and secured mine with obvious care to not scratch while securing it at five anchor points...rock solid. On the ride to my house the guy was super customer focused, friendly conversation, and when I shared that I had just ridden from Arizona and was looking forward to something to drink he offered to stop and grab something for me to which I thankfully declined because it was a short drive. When we got to my house he took the same great care unloading bike and maintained his helpful, positive demeanor the whole time. I could not have asked for a better towing experience thanks to Gary. Great job! read more

QUALITY TOWING - Towing Near Me

We called them at 9 AM this morning through Triple A to tow our car home. Fallbrook is not a very big town. It still took them 4 1/2 hours to pick us up. This is completely unacceptable. Every time we call they would tell us it would be a 1/2 hour, or 15 minutes. if I could give them less than one star I would. If Triple A were smart, they would cancel any contract with them. read more

These guys are bandits. Told me their driver was a half mile from me and wouldn't help. Then demanded $650 to help me. Extortion! Had to call a friend for help after waiting for you guys for two hours, he pulled me out in five minutes. People should avoid this outfit. read more

Arce Humberto came within the 45 min time line and was very helpful and polite and I would request this company again anytime!

Wanted to thank Mike for exemplary service last night. Rescued my dad and uncle when they broke down on their way home from Cruising on Grand in Escondido. Expertly dropped dads '68 Mustang back to its home. Swung his flatbed tow rig into our tight driveway and set her down without a hitch. Thanks Mike! Bob H. ~ Fallbrook read more

I have used them twice. First time for a tire change. AAA told them it was on my trailer. They showed up. I had to flag the guy down. He said where's the Mazda. It was outdoors Rv not an Outback. He wouldn't change the tire because he wasn't certified. I asked to let me use his Jack. he said no, which is understandable. I asked him to please call his company and ask if they could get someone to come and do it who was certified. He said no and drove off. Second time I needed my truck towed. I did it online with Triple A, so no confusion of what type of vehicle it was and where it was located. They were supposed to be there at 9:15 am. Never showed so I called them. They said they had to get a flatbed because they didn't know it was a 2500 which I do not believe. They also had the wrong address. I asked them to please text me when they were close. It was not at my house. 2 hrs latter I tried to call them. I hung up after 10 minutes on hold. I finally reached them and they said the guy is there, he didn't text you. So I drove over there and told the guy you were supposed to text me. He just looked at me and rudely said yah. I told AAA to never ever send them for me. read more

We had a front tire blow out on our way home from the San Diego Safari Park. We got as far as the intersection of Highway 78 and San Pasquale and pulled into the produce stand and called AAA. They took the information and said Quality Towing would be there within a hour. Much to our surprise Steven from Quality Towing was there within 30 min. He was very helpful, sympathetic to our problem and tried to assure us this happens more often than we would realize. He has a very positive and friendly attitude. He quickly got our car loaded and delivered us to a tire store . Could not have asked for better service. read more

Although Charlie was nice, the service was non-existent. Waited two hours. Then the driver moved truck a little, deeper into the dirt and tree. .Was told he couldn't move the vehicle, that if he called a second truck it would cost $200. Called Geico Roadside Service, they came out removed vehicle from soft dirt, no extra charge! Why pay for AAA Plus when it can't be used? Or the tow company upcharging? read more

Dangerous and reckless driving. Speeding 10-15 mph over the limit through the mountain pass, while riding the car in front of him with his brights on. Extremely reckless driver. read more

The facts, just the facts. I arranged over a day in advance through AAA to have a car towed from my home to a shop about an hour away, to be picked up by 'no later than 6am' so it could be at the shop by 7:30am. AAA confirmed the order, and said I would be contacted by the Quality Towing driver when he was 15 minutes away. That seems to be the standard stated policy of tow companies now. On the pick up date, no call, no text, no truck by 6:30am. I called AAA, was put on hold for about 10 minutes, only to be told that Quality Towing had decided to 'decline' the order last night. No notice to me. They told the AAA rep that they might be able to pick it up by 8am. No show or contact by 8am. They then told the AAA rep that it might be by 10 am. No show or contact by 10 am. AAA rep then called other towing providers in their network near me, but none could make the tow without advance notice or at least several hours additional wait from that point in time. I gave up at that, because the repair shop had only promised to take the car in and be able to do the work if I got the car there when they opened at 7:30. I was in my driveway at about 11:15 when a Quality truck arrived [with no notice to me] and the driver indicated he was there for my car. He reacted pleasantly enough, but surprised, when I explained that he was 5 hours late, and the tow was now too late. He said he had just gotten the order after doing several local tows once he came on duty at 10am. It seems there is only one Quality truck available locally in early hours, before 10 am, to handle emergency local tows only. I trusted AAA to contract with reputable, reliable and 'available' tow companies. Much to my surprise, when I checked out Quality Towing on various review sites, only after my own bad experience, almost all of the reviews and comments were extremely negative, referring to 'no shows', late shows, discourtesy, rudeness, and outright dishonesty such as claiming that AAA did not cover their tow, despite being booked through AAA, and offering to take exorbitant cash amounts to do the tow. Check them out for yourself. I also have contacted AAA to complain about the conduct and failure of Quality, and express my disappointment in AAA not screening providers. read more

First, shame on AAA for using this towing company. Second, they are not too bright! Leaving me stranded and having to call AAA and Quality several times. I finally just called a friend to help me. Beware! read more

BEWARE! Called for a tow through AAA and these guys came. They saw my truck & Asked me to move it from the driveway to the street. Afterwards,they claimed it wasn't covered but I could pay them cash to tow it instead. BULL! My truck has been towed twice in the past 2 months using AAA. read more

Although the service was what is expected of a towing company, I am disappointed that the driver did not wear a mask or kept his distance. My husband and I are both seniors and have underlying health conditions. With this COVID-19 spreading like wildfire I believe everyone should wear a mask whether you are a believer or not, just be decent to protect others. Especially your clients. It was our mistake not asking if the drivers were required to wear a mask. But it should be a given now that the most protected person in America is sick with Covid-19. We will not use this company again. Thank you read more

I had an unusual occurrence while having my car towed last week. Details are not important to others, so I would like to highly recommend Quality Towing in Fallbrook for their handling of my car repair. Kevin, the manager took the "high road" in taking charge of the episode. He had my car back to me in record time and I am completely satisfied with his work. Don't hesitate to use their service!! read more

These guys are terrible, get help somewhere else! The dispatcher told us $100 to change our tire. Two guys showed up, one out of uniform, and my husband had to help. They "couldn't" get the spare down. Then while my husband is working one of the guys comes up to my window and says he is going to charge $200. I said no, we will find someone else. Then we agreed to the $100, puts the spare on and it needs air. He told us it would be $65 more if we want air. We drove to the nearest gas station and got air ourselves. TERRIBLE! read more

What a rippoff !! Called AAA and when the driver got there he says oh they don't cover Commercial vehicles( Delivery Van). So after waiting for 40 minutes for the truck to get there my free tow through AAA is now #250 for a 21 mile tow. After I paid the ridiculous fee I researched and a normal cash tow in the area should have been around $150... Don't pay this group their rate! read more

My car broke down today. AAA contracted Quality Towing to come and get me. I saw the horrible Yelp reviews and was reluctant. I even called AAA to see if they could find another service because of the reviews in addition to being about 40 miles from my location. Bottom line: I happy Quality showed up! The driver couldn't have been any nicer. They arrived approximately 30 minutes early! The driver had my car on the flatbed in a blink of an eye. Our thirty minute drive / conversation had me in tears laughing. It sucks to need a tow but I couldn't have had a better experience. I'm sorry to read other bad experiences with Quality Towing but mine was a 10 out of 10 stars. read more